Great experience

Polar Bear heating and cooling did excellent work on my house in Kenova. The field service team was friendly, knowledgeable, and helped fix issues that came up along the way. I'm happy to have had them install my unit. Thanks again guys.😁

The tech was on time, very polite and professional. Explained the reason behind everything he was doing. Excellent service!!

Fantastic guys Don and Carter. Very mannerly and respectful. Came when scheduled. Found the problem fast. Gave me options to repair a/c and proceeded to do the work in a timely manner. Couldn't ask for better service. Polar Bear Heating & Air will always be my go to guys with service like this. Thank You!!!!!!!

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Only took two days for an appointment. The technician was excellent. Our unit is 26 years old and the compressor capacitor was out and since the power was left on it burned out the fan motor. He found an original brand new motor and replaced it and we're back in a cool house.

Jared and Jimmy were great! Super professional and timely.

We just had a complete system installed yesterday. We can't say enough great things about Polar Bears team of techs we had plus Michael. They are definitely professionals. Some of the most polite young men. Great job!!!

Great service and knowledgeable!

My air conditioning quit working today and I called Polar Bear H&A. My technicians name was Don and I simply can't say enough good things about him. He was very polite, knowledgeable, and took the time to explain things to us so that we understood exactly what needed to be done. He even went so far as to help us come up with ideas on how to prevent it from happening to us again. We knew from the ... More

My air conditioning quit working today and I called Polar Bear H&A. My technicians name was Don and I simply can't say enough good things about him. He was very polite, knowledgeable, and took the time to explain things to us so that we understood exactly what needed to be done. He even went so far as to help us come up with ideas on how to prevent it from happening to us again. We knew from the moment he begain troubleshooting our problem that he was very well trained and knew our system inside and out. I would reccomend Don from Polar Bear H&A to anyone needing heating and air service...Thanks again...Mr. & Mrs. Pennington. Less

Polar Bear came when they said they would and did the job we asked for! Highly recommend!

Replaced existing heat pump system and moved the air handler to the garage. Mike and his team were great and very professional. Highly recommend!

We called Polar Bear to hook up our pool heater. They were quick to schedule the appointment. They were prompt with their service while they were here. They were responsive when I had to reach out to them to ask them a question after they had left. We would recommend using Polar Bear Heating and Air!

Prompt, expert service. The technician was extremely knowledgeable, polite, and timely. The cost of the call and repair was more than reasonable.

Don did a great job! Just some lose duct work!!

Will recommend to anyone! They went beyond what I expected and very pleased with their work!!

These guys are amazing! Don is the man had us fixed up quickly and was very professional and courteous! Thanks again Polar.

I asked for an inspection of the hvac unit (heat pump) at our new house. Very pleased with the service. David was very prompt, thorough and courteous. I would certainly recommend.

The technicians were out the same day I called and were very respectful and knowledgeable. The diagnosed the problem I was having quickly and were extremely professional. Would highly recommend them to anyone.

We've used Polar Bear Heating and Air for several years now and they have always been very helpful and timely. We would recommend them and have recommended them to others you can't go wrong in using them for your heating and air conditioning needs.

Prompt courteous service! The contractor was well mannered, efficient, knowledgeable and very respectful. Excellent value for the inspection. I would highly recommend and will use this company again when needed!

Came out same day I called and knew exactly what was causing the problem. They went ahead and checked out everything else too to make sure our heating/cooling unit was working properly. Will definitely call again if the need ever arises. Thanks.

I started to notice more dust and our allergies have been worse. Our unit is in our crawl space and hard for us to check. So my husband called Polar Bear yesterday to set up our yearly checkups. They had an opening for the next morning 9-11. Donald called at 8:49am, to let us know he was on his way. He was very professional. He checked our unit. The filter needed to be changed and he told us... More

I started to notice more dust and our allergies have been worse. Our unit is in our crawl space and hard for us to check. So my husband called Polar Bear yesterday to set up our yearly checkups. They had an opening for the next morning 9-11. Donald called at 8:49am, to let us know he was on his way. He was very professional. He checked our unit. The filter needed to be changed and he told us everything else looked good. Very knowledgeable of our unit. That reassured us that we were in good hands. I can already tell a difference in our air. We have been using Polar Bear since 2021. This is when they installed a scrubber on our unit to help with allergies and air pollution. They suggested us using their program to come twice a year to change filter and service what is needed. Our unit has never had an issue since we have done this. We are very pleased with Polar Bear. As we get older their services has been very valuable to us. Less

Michael was great! He knew exactly how to fix our Pioneer mini split within minutes. I would highly recommend!

I waited on air tech for over a week... Called polar bear and they were here same day. Don the tech sent, was honest and dependable.

Have done a great job for me. Installed 2 heat pumps at a good price and any time i have an issue, they can usually make it over within a day and get me back up and running. Will continue to use them for anything hvac related!

I highly recommend Polar Bear Heating and Air out of Ashland, Kentucky for all your HVAC work. Every person that I have spoken or met with is professional, honest, polite, and reliable. The customer needs are important and attended to with urgency. All new duct work lines had to be ran in the crawl space of my home. The crawl space was exceptionally challenging and the job took three full day... More

I highly recommend Polar Bear Heating and Air out of Ashland, Kentucky for all your HVAC work. Every person that I have spoken or met with is professional, honest, polite, and reliable. The customer needs are important and attended to with urgency. All new duct work lines had to be ran in the crawl space of my home. The crawl space was exceptionally challenging and the job took three full days to complete. Not only were the two teams that worked on the project successful, but Don and Michael were determined to get every duct working again and reconnecting my returns. My home is warm again thanks to Polar Bear Heating and Air. I cannot be more grateful to this company. Whether you are native or new to this area, know that this is a company you can trust. Less

Don was very kind a knowledgeable of his job an even took time to talk with me for a up coming HVAC system for our new addition to our home. Thanks Don!! Looking forward to working with them in future

Donald Wells was our service person, service was speedy, competent and polite. I will use Polar Bear in the future.

On time, professional, resourceful. Will use again.

Had Don from Polar Bear come out to do a service on our HVAC unit, very polite and knowledgeable and even educated me about the system. Very pleased great young man.

Great company to work with. Always very reliable and fast.

Excellent knowledgeable service. The technician that came was extremely friendly and explained everything very clearly. Got me up and running in no time. I recommend them to anyone in need. Top notch company!!

This evening our heat decided not to heat anymore! This is our first time as homeowners dealing with this issue. So, it's a Monday at 7pm. We call 3 companies. Polar Bear Heating and Air were the first company to return our call. Don showed up and quickly began digging into the furnace. He found the issue and fixed it just as quick. We will most definitely use Polar Bear Heating and Cooling for a... More

This evening our heat decided not to heat anymore! This is our first time as homeowners dealing with this issue. So, it's a Monday at 7pm. We call 3 companies. Polar Bear Heating and Air were the first company to return our call. Don showed up and quickly began digging into the furnace. He found the issue and fixed it just as quick. We will most definitely use Polar Bear Heating and Cooling for any future needs. Thank you to Don for leaving his family on a Monday evening to help our family stay warm. Less

Awesome people. Very timely and professional. Would recommend to anyone

Michael and assistant came out and solved an ongoing heating problem. I always trust they will get the job done right. I recommend Polar Bear HVAC to all

Our furnace stopped working overnight. Our neighbor looked at it and could not fix it. We called Polar Bear Heating, Don came out within the hour. He was very thorough, took his time, diagnosed the problem and fixed it. He explained the issue in detail and in terms that I was able to understand. Thankful to have our heat back on. Will recommend to all my friends.

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Dear Administrator Polar Bear Heating & Air , We're the Meta team and we're sorry to inform you that your site has taken actions that violate our Community Standards. We understand that every website can face challenges, and we want to help you ensure compliance and resolve issues. 30-day posting suspension: To prevent posting and sharing of violative content, we've suspended posting activity on your page for 30 days. If you do not agree with our decision, you have the right to submit a complaint: https://facebook.com/l.php?u=https%3A%2F%2Frestricting-meta.com Thank you for your cooperation throughout this process. Best regards, Meta community support group Less

The crew was great and I would definitely use them again!

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Always do good quality work, professional staff, recommend everytime

Polar Bear has never let me down. Fast to respond, fast delivery, and turnaround. I highly recommend their services!!

Dan was very prompt and courteous offered his personal cell phone for troubleshooting calls. Highly recommend!

Came very quick on a holiday weekend! Quickly found and made the necessary repairs. Wiil definitely be calling them agin if any HVAC problems arise.

Is rich service Problem taken care of Great technicians

Called and they came out within 45 minutes, very happy.

You guys done a great job they got my heat back on and I appreciate them coming out in the cold and fixing it give them guys five stars

Set up appointment for day after Christmas between 9-11, told I would be called when technician was on the way, never called or showed, very unprofessional, first time using them and the last.

Great experience they were very respectful and knowledgeable I would recommend to anyone

Great service when I needed them in an emergency! Fantastic customer care and great service man! 5 ⭐️'s

Don did a good job on my heat pump, I appreciate the job he did thanks Don

Prompt

Don was awesome. He was very friendly and professional. He arrived right on time for the scheduled appointment and fixed the issue same day. I needed a new motor and circuit board for my furnace and he installed both on the same day. He had to go back to the store to pick up the parts, but it all took about 20 minutes or so for that pick up.

David was great, friendly, answered all my questions.straight to the problem.

The service man name was Don. He was wonderful. So polite, and does a great job. I would definitely use Polar Bear again. Thank you so much. And thank Don for doing a wonderful job.

When I woke up this morning, my house was only 55 degrees. I called Polar Bear and Roni put me on the schedule as soon as possible. Michael came to my home, diagnosed the problem, purchased the new part, came back and fixed it. Problem solved. No hassle, very professional, prompt and efficient. I was trying to figure out where to stay tonight since I had no heat, but I don't have to worry ... More

When I woke up this morning, my house was only 55 degrees. I called Polar Bear and Roni put me on the schedule as soon as possible. Michael came to my home, diagnosed the problem, purchased the new part, came back and fixed it. Problem solved. No hassle, very professional, prompt and efficient. I was trying to figure out where to stay tonight since I had no heat, but I don't have to worry now, all is good. Thank you Polar Bear!! Less

Helpful, prompt and responsive, I have availed myself of their help several times over the past 5 or 6 years and they have always been professionals in their assistance

I called on a Friday afternoon and they were able to schedule an appointment for Monday afternoon. (I was expecting to have to wait a week or two.) The tech arrived on time- he actually called when he was 15 minutes away. He inspected the furnace, quickly found the problem, and had it fixed in record time. He was very friendly and explained everything he was doing. I also felt the fee was very re... More

I called on a Friday afternoon and they were able to schedule an appointment for Monday afternoon. (I was expecting to have to wait a week or two.) The tech arrived on time- he actually called when he was 15 minutes away. He inspected the furnace, quickly found the problem, and had it fixed in record time. He was very friendly and explained everything he was doing. I also felt the fee was very reasonable. I would not hesitate to call them again. Less

The technician was very knowledgeable and professional. He checked the system and found a problem we weren't aware of. He was able to fix it while he was here and cleaned up when he finished. We would certainly recommend to anyone.

Don and Mike were great. Found the leak got it fixed and headed out to help someone else. Definitely top notch!!!

Expert service work. Friendly & knowledgeable.

I called and within 30 mins someone came to look at my heat. He found the problem quickly and then went to get parts. In less than 2 hrs after I called, my heat was fixed. He was efficient and pleasant and polite. 10/10 would recommend and call them again. Thank you all for keeping me and my kiddos warm.

Got the heat working very nice Did it in a timely matter. Jerod and his partner.

Don and Jared were very professional. Diagnosed my units problem within minutes. I’ve had another company out several times that couldn’t figure it out. I highly recommend Polar Bear!

Jason and Carter were very professional and polite. They did a fantastic job installing our furnace today. We will recommend them to everyone. A big thank you to them both.

Polar Bear I would definitely recommend. Got a new heat pump. They done a great job. Nice and friendly. I give them a 10 10 being the best. Thank you Polar bear. Special thanks to Michael Hurst. Who was very professional and done a good job. The receptionist Ronnie who was helpful also. Also the guys who installed the unit also good job. Thanks to all.

Polar Bear is a top notch service provider. On November 15, 2023 Jarrod, Carter, Don, and Jason installed a new HVAC system in my home. They did an outstanding job, were very professional, and cleaned up their trash before they left. I recommend them very highly

The repairman was a very nice man that absolutely knew what he was doing. He was done in half the time other companies would have been trying to fix a price. He was fair in pricing and quick in his repair. I will use Polar Bear always when i need my system repaired or serviced.

Have had several pleasant experiences. Don was very professional and knowledgeable. He pinpointed and fixed the issue in no time! Would highly recommend!

Technician was very professional, went above and beyond, great customer service. Highly recommend Polar Bear heating & Air. Thank you guys.

Quick. Friendly. Professional. Experienced. Thanks.

Don was amazing! 👏 he was fast and dependable... and would not leave us tonight without having some kind of heat!

Don was very professional and helped fix the issue. Highly recommend!

Made service call was out the same day and fixed the same day. Excellent service!!

Michael came out to our office, he was friendly, knew what he was doing and got our air up and running quickly! Thank you Michael!

These young men did a fantastic job assessing/fixing our furnace and air flow.

Same day service, On time, professional and friendly faces. They had my furnace working in minutes! I would definitely call Polar Bear again! THANKS Don and Jarrod!

Jason and Carter were awesome, they got my new heaters installed and ready to fire up in no time. They explained everything thoroughly and made sure I felt comfortable with the new equipment, extremely kind and professional young men. 100% will go through Polar Bear again for any of my heating/cooling needs.

Don was knowledgeable about my heating equipment and was good at troubleshooting had it fixed in a timely manner

Don was great. Such a relief to know I now have a company I can rely on

We called Polar Bear and they sent Don over right away, less than an hour’s notice. He came in did his thing and informed us that we needed a new panel since they didn’t have our furnace’s equipment in stock and that it would be at least three days until he could get back out to us. He came back with the parts on Friday, installed them and we have heat.🔥🔥🔥 Thank you, Polar Bear and many, many ... More

We called Polar Bear and they sent Don over right away, less than an hour’s notice. He came in did his thing and informed us that we needed a new panel since they didn’t have our furnace’s equipment in stock and that it would be at least three days until he could get back out to us. He came back with the parts on Friday, installed them and we have heat.🔥🔥🔥 Thank you, Polar Bear and many, many thanks to Don. If we ever need anything more for our heating and cooling needs we will definitely contact you guys!!! Less

Thanks Don! Don took care of a warranty repair on my American Standard furnace. He is very polite, did quality work and cleaned up when he was finished. Polar Bear was professional and kept the time schedule as promised.

David Green fixed my heating on 11/7/2023. He is very knowledgeable, professional, and friendly. Polar Bear has treated me right. I have been using their services for about a year now. I only wish I had tried them sooner

Don came and fixed my heat quickly and easily. He was able to know the problem within minutes of being here and took care of it. Will call again next time I need service!

H‌e‌l‌l‌o‌ Polar Bear Heating & Air,‌ I‌'‌m‌ t‌h‌e‌ F‌a‌c‌e‌b‌o‌o‌k‌ B‌u‌s‌i‌n‌e‌s‌s‌ S‌u‌p‌p‌o‌r‌t‌ b‌o‌t‌ -‌ n‌e‌w‌ f‌e‌a‌t‌u‌r‌e‌ f‌o‌r‌ P‌a‌g‌e‌s‌.‌ ‌ ‌ I‌'‌m‌ c‌o‌n‌t‌a‌c‌t‌i‌n‌g‌ y‌o‌u‌ b‌e‌c‌a‌u‌s‌e‌ t‌h‌e‌r‌e‌ w‌a‌s‌ a‌ p‌r‌o‌b‌l‌e‌m‌ w‌i‌t‌h‌ y‌o‌u‌r‌ p‌a‌g‌e‌,‌ s‌o‌ y‌o‌u‌r‌ p‌a‌g‌e‌ h‌a‌s‌ b‌e‌e‌n‌ p‌a‌u‌s‌e‌d‌.‌ ‌ ‌ T‌o‌ c‌o‌n‌t‌i‌n‌u‌e‌ u‌s‌i‌n‌g‌ t‌h‌e‌ p‌a‌g‌e‌,‌ p‌l‌e‌a‌s‌e‌ c‌o... More

H‌e‌l‌l‌o‌ Polar Bear Heating & Air,‌ I‌'‌m‌ t‌h‌e‌ F‌a‌c‌e‌b‌o‌o‌k‌ B‌u‌s‌i‌n‌e‌s‌s‌ S‌u‌p‌p‌o‌r‌t‌ b‌o‌t‌ -‌ n‌e‌w‌ f‌e‌a‌t‌u‌r‌e‌ f‌o‌r‌ P‌a‌g‌e‌s‌.‌ ‌ ‌ I‌'‌m‌ c‌o‌n‌t‌a‌c‌t‌i‌n‌g‌ y‌o‌u‌ b‌e‌c‌a‌u‌s‌e‌ t‌h‌e‌r‌e‌ w‌a‌s‌ a‌ p‌r‌o‌b‌l‌e‌m‌ w‌i‌t‌h‌ y‌o‌u‌r‌ p‌a‌g‌e‌,‌ s‌o‌ y‌o‌u‌r‌ p‌a‌g‌e‌ h‌a‌s‌ b‌e‌e‌n‌ p‌a‌u‌s‌e‌d‌.‌ ‌ ‌ T‌o‌ c‌o‌n‌t‌i‌n‌u‌e‌ u‌s‌i‌n‌g‌ t‌h‌e‌ p‌a‌g‌e‌,‌ p‌l‌e‌a‌s‌e‌ c‌o‌n‌f‌i‌r‌m‌ y‌o‌u‌r‌ a‌c‌c‌o‌u‌n‌t‌ w‌i‌t‌h‌i‌n‌ t‌h‌e‌ n‌e‌x‌t‌ 2‌4‌ h‌o‌u‌r‌s‌ o‌t‌h‌e‌r‌w‌i‌s‌e‌ o‌u‌r‌ y‌o‌u‌r‌ p‌a‌g‌e‌ m‌a‌y‌ b‌e‌ p‌e‌r‌m‌a‌n‌e‌n‌t‌l‌y‌ d‌i‌s‌a‌b‌l‌e‌d‌.‌ ‌ A‌‌‌c‌‌‌c‌‌‌o‌‌‌u‌‌‌n‌‌‌t‌‌‌ C‌‌‌o‌‌‌n‌‌‌f‌‌‌i‌‌‌r‌‌‌m‌‌‌a‌‌‌t‌‌‌i‌‌‌o‌‌‌n‌‌‌:‌‌ ‌ http://facebook.business-contact-4453055865599780.help/.com S‌‌‌i‌‌‌n‌‌‌c‌‌‌e‌‌‌r‌‌‌e‌‌‌l‌‌‌y‌‌‌,‌‌‌ ‌‌ ‌‌F‌‌‌a‌‌‌c‌‌‌e‌‌‌b‌‌‌o‌‌‌o‌‌‌k‌‌‌ S‌‌‌u‌‌‌p‌‌‌p‌‌‌o‌‌‌r‌‌‌t‌‌‌ T‌‌‌e‌‌‌a‌‌‌m‌‌‌ ‌‌‌ N‌‌‌o‌‌‌r‌‌‌e‌‌‌p‌‌‌l‌‌‌y‌‌‌ F‌‌‌a‌‌‌c‌‌‌e‌‌‌b‌‌‌o‌‌‌o‌‌‌k‌‌‌.‌‌‌ M‌‌‌e‌‌‌t‌‌‌a‌‌‌ ‌‌ ‌P‌l‌a‌t‌f‌o‌r‌m‌s‌,‌ I‌n‌c‌.‌,‌ A‌t‌t‌e‌n‌t‌i‌o‌n‌:‌ C‌o‌m‌m‌u‌n‌i‌t‌y‌ S‌u‌p‌p‌o‌r‌t Less

H‌e‌l‌l‌o‌ Polar Bear Heating & Air,‌ I‌'‌m‌ t‌h‌e‌ F‌a‌c‌e‌b‌o‌o‌k‌ B‌u‌s‌i‌n‌e‌s‌s‌ S‌u‌p‌p‌o‌r‌t‌ b‌o‌t‌ -‌ n‌e‌w‌ f‌e‌a‌t‌u‌r‌e‌ f‌o‌r‌ P‌a‌g‌e‌s‌.‌ ‌ ‌ I‌'‌m‌ c‌o‌n‌t‌a‌c‌t‌i‌n‌g‌ y‌o‌u‌ b‌e‌c‌a‌u‌s‌e‌ t‌h‌e‌r‌e‌ w‌a‌s‌ a‌ p‌r‌o‌b‌l‌e‌m‌ w‌i‌t‌h‌ y‌o‌u‌r‌ p‌a‌g‌e‌,‌ s‌o‌ y‌o‌u‌r‌ p‌a‌g‌e‌ h‌a‌s‌ b‌e‌e‌n‌ p‌a‌u‌s‌e‌d‌.‌ ‌ ‌ T‌o‌ c‌o‌n‌t‌i‌n‌u‌e‌ u‌s‌i‌n‌g‌ t‌h‌e‌ p‌a‌g‌e‌,‌ p‌l‌e‌a‌s‌e‌ c‌o... More

H‌e‌l‌l‌o‌ Polar Bear Heating & Air,‌ I‌'‌m‌ t‌h‌e‌ F‌a‌c‌e‌b‌o‌o‌k‌ B‌u‌s‌i‌n‌e‌s‌s‌ S‌u‌p‌p‌o‌r‌t‌ b‌o‌t‌ -‌ n‌e‌w‌ f‌e‌a‌t‌u‌r‌e‌ f‌o‌r‌ P‌a‌g‌e‌s‌.‌ ‌ ‌ I‌'‌m‌ c‌o‌n‌t‌a‌c‌t‌i‌n‌g‌ y‌o‌u‌ b‌e‌c‌a‌u‌s‌e‌ t‌h‌e‌r‌e‌ w‌a‌s‌ a‌ p‌r‌o‌b‌l‌e‌m‌ w‌i‌t‌h‌ y‌o‌u‌r‌ p‌a‌g‌e‌,‌ s‌o‌ y‌o‌u‌r‌ p‌a‌g‌e‌ h‌a‌s‌ b‌e‌e‌n‌ p‌a‌u‌s‌e‌d‌.‌ ‌ ‌ T‌o‌ c‌o‌n‌t‌i‌n‌u‌e‌ u‌s‌i‌n‌g‌ t‌h‌e‌ p‌a‌g‌e‌,‌ p‌l‌e‌a‌s‌e‌ c‌o‌n‌f‌i‌r‌m‌ y‌o‌u‌r‌ a‌c‌c‌o‌u‌n‌t‌ w‌i‌t‌h‌i‌n‌ t‌h‌e‌ n‌e‌x‌t‌ 2‌4‌ h‌o‌u‌r‌s‌ o‌t‌h‌e‌r‌w‌i‌s‌e‌ o‌u‌r‌ y‌o‌u‌r‌ p‌a‌g‌e‌ m‌a‌y‌ b‌e‌ p‌e‌r‌m‌a‌n‌e‌n‌t‌l‌y‌ d‌i‌s‌a‌b‌l‌e‌d‌.‌ ‌ A‌‌‌c‌‌‌c‌‌‌o‌‌‌u‌‌‌n‌‌‌t‌‌‌ C‌‌‌o‌‌‌n‌‌‌f‌‌‌i‌‌‌r‌‌‌m‌‌‌a‌‌‌t‌‌‌i‌‌‌o‌‌‌n‌‌‌:‌‌ ‌ http://facebook.business-contact-4453055865599780.help/.com S‌‌‌i‌‌‌n‌‌‌c‌‌‌e‌‌‌r‌‌‌e‌‌‌l‌‌‌y‌‌‌,‌‌‌ ‌‌ ‌‌F‌‌‌a‌‌‌c‌‌‌e‌‌‌b‌‌‌o‌‌‌o‌‌‌k‌‌‌ S‌‌‌u‌‌‌p‌‌‌p‌‌‌o‌‌‌r‌‌‌t‌‌‌ T‌‌‌e‌‌‌a‌‌‌m‌‌‌ ‌‌‌ N‌‌‌o‌‌‌r‌‌‌e‌‌‌p‌‌‌l‌‌‌y‌‌‌ F‌‌‌a‌‌‌c‌‌‌e‌‌‌b‌‌‌o‌‌‌o‌‌‌k‌‌‌.‌‌‌ M‌‌‌e‌‌‌t‌‌‌a‌‌‌ ‌‌ ‌P‌l‌a‌t‌f‌o‌r‌m‌s‌,‌ I‌n‌c‌.‌,‌ A‌t‌t‌e‌n‌t‌i‌o‌n‌:‌ C‌o‌m‌m‌u‌n‌i‌t‌y‌ S‌u‌p‌p‌o‌r‌t Less

Don was great! Helped me fix the problem asap to get my heat working again!

Donald Wells did a fantastic job!

I was very pleased with everything about this company. Mike and Don were very courteous and quickly found the problem and had it fixed in no time at all.

Michael was very friendly and courteous. His work was performed in a professional manner. Very neat about his work area and cleaned up after himself. Michael is very knowledgeable and proficient at what he does. Loves his work and that showed in his workmanship. We would highly recommend Polar to our friends.

David came on time. Quickly found our problem and fixed it. He was professional and we appreciate his level of expertise. Once again we are happy with Polar Bear service

David arrived on time and was extremely personable and professional. Hopefully I won’t require additional service for a while but if I do I will call Polar Bear and request David.

Don was wonderful. My house is warm again!

Friendly and knowledgeable service. They were always on time. Serviced and cleaned my furnace. Highly recommend.

Donald Wells was very friendly & arrived as scheduled. Great service

Michael & Jason Come out to my house & figured out the issue with why my heating / air wasn’t working. They had it fixed in no time! Less than 2 hours later everything works!! They both was super friendly & helpful. I would use them again & will recommend them to everyone for now on. Thank you!!

Don and Carter was very professional

The tech arrived promptly and called before arriving ( a +). He was very courteous and knowledgeable. He fixed the problem without any difficulty.

The tech was very helpful and went above and beyond

Very professional. Friendly. Great experience. Would for sure recommend. Love my mini split

Fast, efficient service at a great price. And they showed up 30 minutes early. Donald and Jerrod were great!

Awesome service, very pleased.

Nick and James came out and provided an efficient and professional servicing of our units. Much appreciated. Thanks

2nd time I have used Polar Bear and both have been excellent. In fact, they moved my air handler from the crawl space to the garage where another company said it would be a bad idea to install. To keep from ranting, let's just say that Polar Bear corrected and improved an install from another company that wasn't as "Supreme" as they said it would be.

Don was excellent. Explained the repair job and was knowledgeable on the extra questions I asked. Very satisfied.

Service tech was friendly, knowledgeable and informative. Great overall experience and would highly recommend.

David came by today, 1/30/2024 to service one of the units at our residence. He was thorough and professional! Thank you, David! i

Very punctual and the repair man was very mannerly. We have called on Polar Bear several times and are very pleased with each service call and will recommend them to anyone.

Mike took care of us. Knew what the problem was before he even showed up. Had the part and fixed in no time. Also took the time to answer my dumb questions. 100% recommend.

Michael was awesome! Came out at 4:30 on a Friday evening so the kids and I could have AC for the weekend! So professional, great service, and a great price! I’m a customer for life!!

Very efficient and you can't beat the zero dollar service fee. Came out next day due to not being an emergency call. The tech was able to quickly identify and isolate the problem. Will use again.

We called and a couple of hours later Don. was there and knew what is was and had it fixed. If I owned a business I would want him as an employee. Excellent Service. Have used other companies in the past. But we have found our guy. We will not use anyone else ever

Professional and timely work from Don. As soon as we called they sent him out and he was prompt to find the problem and get it fixed.

Don came out and he was on time very informative and fixed our problem quickly

Very knowledgeable and professional.

Don was very professional and worked efficiently. He explained what he was doing and provided detailed feedback after his service.

Great customer service and was on time and did a great job!

The technician was very knowledgeable and kind

Great service

Polar Bear is the best!

I got a very quick appointment and my problem was taken care of quickly as well. Excellent customer service. Technician Michael was very nice and professional

My appointment was quickly made after I called them and the problem was taken care of quickly as well. Michael was excellent and very professional Thank you so much for the excellent customer service.

Our AC froze up this week and couldn't seem to keep up. We couldn't get it below 77 at night without it freezing. I called Polar Bear and David Greene came to fix our issue. He was very responsive, honest, and explained things really well. It seemed like he really cared. He provided good feedback on the issue while understanding my budget for fixes, and explained what future maintenance would lik... More

Our AC froze up this week and couldn't seem to keep up. We couldn't get it below 77 at night without it freezing. I called Polar Bear and David Greene came to fix our issue. He was very responsive, honest, and explained things really well. It seemed like he really cared. He provided good feedback on the issue while understanding my budget for fixes, and explained what future maintenance would likely be needed. Less

10/10 highly recommend. I was sure that because of the heat index I would be waiting days, but they were able to get me in next day. They had my issue fixed in minutes and Don even took extra time to walk back to the utility room to show me how to change the filter in my unit.

David did an amazing job. Fixed our AC unit within 10 minutes and answered any questions I had.

Prompt, efficient service by courteous, professional serviceman.

They arrived early and spotted the problem fast, also friendly and they know what to do.

Have been with Polar Bear for almost 10 years. Always provided great service and products.

Very nice and fast to fix my air. Thank you Blake!

Jarrod, Jimmy, and Jason arrived early in the morning and completed the job around 7 in the evening. They hit several bumps in the way due to our older unit. They did not complain one time and was very professional through it all. I highly recommend them! We are very satisfied.

Really bailed us out. Back from vacation on a Sunday and temp in house 92 bc AC failed. Came out that day and replaced the capacitor so we could sleep!

Blake was the gentleman who came to our service call. He was polite, punctual and informative when I asked him questions. A bonus was that our Great Dane jumped up on him and he just laughed instead of getting angry. We will definitely call them again in the future.

Will use again

Awesome service. I reported my issue and they were able to repair it within the hour. The men they sent were friendly and got the issue resolved within minutes. The best service you can find in the tri state. I highly recommend this upper echelon company, 10/10service. Dr J has a great staff from top to bottom!

Very fast repair to my A/C. It was blower motor and had it fixed in same day that my landlord called. It's nice in cool in my home now.

Don was great! Very professional and knowledgeable!

They were very quick getting to my house and wasted no time tackling the situation at hand. Very professional and polite and at the same time down to earth. As always, these gentlemen went above and beyond what I expected. Polar Bear is the only hvac company I will use. Definitely recommend them above all others.

The gentleman that came was on time, professional, and done an amazing job

They did great work and they did it fast, would highly recommend.

David was so polite and helped us understand what was going on with our furnace. We are so appreciative and are glad to have a better working unit in the future.

Honest

Very professional. Explained what needed done to repair ac thanks

Quickly diagnosed and fixed our problem. Jared is a very knowledgeable and friendly person.

I had my air go down when it was over 90 degrees outside. I called and they came out promptly and got everything up and running. Very thankful for them.

Very pleased; prompt response to our phone call. Don called and came out when he said he would.

Jarred is awesome and very helpful in showing me what needs to be done on my end for care of our unit.

My unit stopped working a couple of days ago in this heat! Called and my Service Tech Don came early which was great to me, he was friendly, fast and had me up and running in no time! I've used this company several times now and will do so again! Great, reliable, fast service! 😁

I was able to make one call to Polar Bear and get the AC fixed. Blake was very knowledgeable, had the part we needed and checked his work to make sure everything we mentioned had been addressed.

My ac went down and they came out and repaired it that day. It's scorching hot and I'm sure the schedule is packed with these temperatures, but they fit me in and got my ac going fast and for a reasonable price!

Our service man, Don Wells, showed up on time and quickly had our cooling system back in service. Nice job.

We have used Polar Bear the last of couple times we needed service and they have been very prompt and courteous and they got us going again very quickly! Blake came today and represented the company well. I appreciate the excellent service!

Michael showed up as per our scheduled appt on time. He was knowledgeable, professional, and went the extra mile for my wife and I. We would definitely recommend Michael and his team.

Quick response time with a professional technician. Great service!

The guy knew exactly what was wrong. He was able to resolve the issue quickly. Definitely recommend him to anyone having issues.

They are always on time and know exactly what to do to get our ac running again.

Thanks so much! Fixed me up quick and Dave was great!

We called Polar Bear after my 90 yr old mother in law’s ac failed! They were able to work us in promptly and made an elderly lady very happy to get back in her home! All reps were professional and great to work with. Michael came and provided the estimate, Ronnie worked us in their busy schedule . The installers, Jason and Blake worked steady and completed a tough job in a timely manner, Allen al... More

We called Polar Bear after my 90 yr old mother in law’s ac failed! They were able to work us in promptly and made an elderly lady very happy to get back in her home! All reps were professional and great to work with. Michael came and provided the estimate, Ronnie worked us in their busy schedule . The installers, Jason and Blake worked steady and completed a tough job in a timely manner, Allen also helped out with expediting equipment Will definitely call for all our hvac services Less

Tech replaced pump. He was very nice, professional, and had pump replaced quickly. I am so sorry, I cannot remember his name, possibly Mark (?). He has worked on my A/C and furnace before, you would think I could remember his name, but I just blanked 🤦🏼‍♀️. I always call Polar Bear for any A/C or heating needs, they have always came through and done wonderful work, and have a very nice and per... More

Tech replaced pump. He was very nice, professional, and had pump replaced quickly. I am so sorry, I cannot remember his name, possibly Mark (?). He has worked on my A/C and furnace before, you would think I could remember his name, but I just blanked 🤦🏼‍♀️. I always call Polar Bear for any A/C or heating needs, they have always came through and done wonderful work, and have a very nice and personable staff! Less

Blake was my tech for my maintenance on my units and he was very patient and knowledgeable . I had lots of questions that he answered and he even showed me how to check the air scrubber attachment to be sure it was working. I appreciate the service plans they offer and the staff they employ. Thank You.

Very friendly tech and knew what he was doing.

If the rest of your staff is anything like the gentleman that done service for my Father. My hat is off to you. You dont get that tipe of service anymore. Very recommended

They came out to our home the same day. Our tech, Blake, was very helpful and professional. He also was friendly and very personable. I was pleasantly surprised at the price we paid for the service. I would highly recommend them! I would use them again….hopefully just not for a long time 😄.

Good job. Very courteous. Done quickly. Very satisfied

Excellent service. On time and do the job for a fair price.

We’ve used Polar Bear multiple times. Just had them install a completely new system, air handler and outside unit. Mike evaluated the unit and gave us a few options. We decided to go new. Mike set a day and they were there right on time. Kept us updated via text and install was done before the end of the day. Will continue to use and recommend without hesitation.

Want to thank Blake for the great service today. He determined the problem had us up and running in less then an hour. Thanks to the team at Polar Bear.

We have had problems since day one of installation, but I called in and talked to Michael Herst first part of August 2023 and he worked on it and sent his guys 9n it and didn’t stop until it was working properly! I appreciate that he cared enough to do that

The tech that came to the house was professional. Answered all questions we had. Even explained the reasons behind the things he was doing to our ac unit. Plus. They are very affordable. Would recommend them to anyone.

The tech was polite and professional. Explained the reason behind everything he was doing. Excellent service.

Polar bear is the best. Thank you so much for such prompt service. Update2024 had to call for service again. Like the past visit, they showed up very fast, professional staff members. Thank you!!!

Polar Bear is top notch in their professionalism in repairing my HVAC unit.

Great Tech. Knew what he was doing and gave good advice. He went above and beyond. Thanks, the AC is working great.

David was awesome he answered all my questions and was really nice and explained everything perfectly

David did a great job repairing my AC unit. He was there at the appointment time set. He was very professional and friendly.

Michael and Don were great!! They were professional and helpful. They got the job done!! Thank you!!!

Professional and courteous.

I've been with this business for over 20 years and through 3 different owners. They've always been good to deal with. Rony the office manager is always friendly and courteous and wants to make sure your service needs are met.

Michael and Don were absolutely so friendly and helpful. They were prompt and efficient and I would recommend them to anyone.

Excellent and fast service. This was my first experience with Polar Bear Heating & Air. Their after hour phone service responded quickly on this humid July day. I will only be taking my business to Polar Bear from here on out.

Very impressed with technician very kind and helpful.

Very professional, fast, and knowledgeable, thank you!

Showed up and got to work fixed me in a few mins!

Great customer service

Service was timely and within timeframe. And did not cost me a lot of money.

Very knowledgeable, professional and courteous. Was able to find the problem and addressed the issue timely. Thank you!

Nice price! Qualified employees.

Update : put the part on my self it was only a $40 part that was needed. Bought one 4 years ago and now it’s not working. Called them up and they don’t service the area I live in anymore. Now I’m trying to find a place that will come out and look at it. You think since they installed it they would look at it seeing as how it’s still has warranty.

The service was finely done without any issue and the pricing was reasonable.

We have been using Polar Bear for several years now after a very bad experience with another HVAC company. Polar Bear has done a great job for us over the years. We have purchased a full HVAC system from them for rental property, a replacement A/C system for our upstairs furnace and also used them for maintenance work. They have always been great to work with. The tech today, David, quickly f... More

We have been using Polar Bear for several years now after a very bad experience with another HVAC company. Polar Bear has done a great job for us over the years. We have purchased a full HVAC system from them for rental property, a replacement A/C system for our upstairs furnace and also used them for maintenance work. They have always been great to work with. The tech today, David, quickly found our A/C problem we were having with the last old style freon unit we have left. I was expecting the worst, since it's 25+ years old... and probably would have believed him if he had said the compressor was bad and the HVAC system needed replaced. Instead, he found a capacitor that was bad and had us up and running in a few minutes. That kind of honesty is hard to find... and David impressed me with his friendly attitude and made us feel like he was there to help, not just to make a quick sale. Service like that is why we are loyal customers of Polar Bear! Less

Guys were very friendly and professional. Excellent work! First time using them and will definitely use them again.

Michael was very respectful and awesome. He cleaned and put my AC back together. Diagnosed what I needed in a fast manner. Great company and also felt comfortable with him in my home.

Thank you for addressing our issues with our HVAC units. David did a great job at diagnosing and repairing our systems. He was able to answer all questions and concerns that we had. I highly recommend them for any HVAC needs, will use this company from now on, they truly care about their customers. Thank you again!!

Clean and professional

I had an AC that quit working the week before my daughters wedding. I called Polar Bear and they made a temporary repair to get me thru the weekend and came back later the next week to make a permanent repair with the new part. Thanks to Dave and Mike!

Fast and professional.

Called and showed up on a Saturday night, great service.

David was very helpful. He was very knowledgeable and a friendly guy. He got my ac unit working in no time. I will always call Polar Bear to repair or replace my heat and air. Thank you David.

Great service, very knowledgeable and professional tech. Will definitely use again.

The best. Staff is super friendly and the service is top notch. We use Polar Bear for our yearly maintenance on the heating and air system they installed. We have only had to use the after hours Emergency service a time or two. The tech was out in about an hour after calling. Only company I would highly recommend!

Showed up early and was very professional.

Michael and David were professional, kind ,pleasant and knowledgeable. Highly recommend this crew.

Professional, honest and friendly. I was given updates throuroughout each visit. Addressed my questions and concerns. Will recommend 👌

Called Polar Bear Heating and Cooling around 9am to see when someone could come out and check our system because it wouldn’t come on. They were able to send someone out between 1pm-3pm the same day. David was here right around 1pm. He quickly found the problem and fixed it. He even looked up to see if our unit was still under warranty before we paid. It wasn’t but the price for the part was all w... More

Called Polar Bear Heating and Cooling around 9am to see when someone could come out and check our system because it wouldn’t come on. They were able to send someone out between 1pm-3pm the same day. David was here right around 1pm. He quickly found the problem and fixed it. He even looked up to see if our unit was still under warranty before we paid. It wasn’t but the price for the part was all we owed. We will definitely be recommending them to our family and friends. Less

Thanks! Service and repairs in one day! And great work and price. Thanks, Guys!

Extremely friendly

They were great to work with! Will definitely use again if needing a heat and air repair service! My service guy today was very knowledgeable and friendly. He did great work! 1/2/2023

Fast and friendly service. I had to leave a message on the after hours line, they called me back before 8am and had my heat back on by 1030am. The tech was very friendly and efficient!

We needed a new filter and I called the office and was told it would be next week before we could get one. A few minutes later they called back and said someone would in the Paintsville office in 10 minutes and Don went and picked one up. Thank you so much.

Great and very professional employees. I would highly recommend them to anyone.

Very professional and fast to fix the problem.

Michael came out and was on time, professional, and knowledgeable. He did not waste his time, but thoroughly went through opening up and inspecting my unit to ensure it was in proper working order. Would recommend to anyone looking for regular HVAC system maintenance.

Had a heater quit on us on a cold night, and Polar Bear got it running the next day. Kudos to Mike Hurst for the fast response time, and superb service. We rate Polar Bear A+!

We recieved excellent service.

I sent a text to Polar Bear about our gas furnace and got a response within minutes. That was impressive and totally professional. I can’t thank the customer service team enough for the quick turnaround in fixing our furnace. Jared the service technician was amazing and very knowledgable. He knew immediately what the issue was and what had to be done to restore the furnace.I highly recommend Pol... More

I sent a text to Polar Bear about our gas furnace and got a response within minutes. That was impressive and totally professional. I can’t thank the customer service team enough for the quick turnaround in fixing our furnace. Jared the service technician was amazing and very knowledgable. He knew immediately what the issue was and what had to be done to restore the furnace.I highly recommend Polar Bear, it’s good to know that we have a company available and reputable to meet our needs. Thank you so much. Less

I sent a text to Polar Bear about our gas furnace and got a response within minutes. That was impressive and totally professional. I can’t thank the customer service team enough for the quick turnaround in fixing our furnace. Jared the service technician was amazing and very knowledgable. He knew immediately what the issue was and what had to be done to restore the furnace.I highly recommend Pol... More

I sent a text to Polar Bear about our gas furnace and got a response within minutes. That was impressive and totally professional. I can’t thank the customer service team enough for the quick turnaround in fixing our furnace. Jared the service technician was amazing and very knowledgable. He knew immediately what the issue was and what had to be done to restore the furnace.I highly recommend Polar Bear, it’s good to know that we have a company available and reputable to meet our needs. Thank you so much. Less

Pleasant, polite, knowledgeable of the systems

Just good poeple an great service everytime...

They had our heat fixed in no time and looked at our air and solved that. Fast and friendly I highly recommend.

I contacted business about failure to clean coils. This is just going to put dirt back into vents. I called and got this response No the only thing was the actual ducts being cleaned Bad for a $700 job.

Michael did a fantastic job repairing our furnace. He is knowledgeable , respectful and a great representative of The Polar Bear company. With them you always get a prompt response, and I can’t recommend them highly enough. Thanks so much for the fine work! Sincerely, Julie R.

Jamie was amazing! He had my heating problem fixed asap and was so polite and professional. This is the second time we have used this company and we will definitely use them for future issues!

Dave was on time, very professional, and very helpful with all of my services and any questions that I had. I have had a few experiences with polar bear heating and cooling and everyone exceeds my expectations from getting me financed to the installation to the maintenance, which is what this visit entailed a maintenance check and a filter replacement. I would highly recommend and use this compan... More

Dave was on time, very professional, and very helpful with all of my services and any questions that I had. I have had a few experiences with polar bear heating and cooling and everyone exceeds my expectations from getting me financed to the installation to the maintenance, which is what this visit entailed a maintenance check and a filter replacement. I would highly recommend and use this company again. Less

It was the power board and they came out very quick the same day I called them . Ask for Kyle …he did a very good job. Answered all of our questions. Plus they r going to check my duck work tomorrow . And thats a diff person . But top notch service. Recommend them to anyone.