2025-11-21T16:47:27.146Z

Update 11/21/2025I am still trying to get this company to complete the work I paid them to do. I tried to reach out to them many times, but out of the 10 times I reach out I may get one callback. Still working to get them to finish. I had to place a complaint with the SC Dept of Consumer Affairs. They raised the complaint to the business. Have not heard back yet. I would not recommend them to anyone I know due to the lack of communication and work schedule. I have not found them to be reliable so far. And communication difficult and vague.Update to reply 11/21/2025:Thank you for responding to this review. On 10/09/2025 You received my deposit to start work. Only equipment that you needed to order were busbars and cabling. All other equipment was already secured and ready for installation onsite prior to the contract agreement. That includes all batteries, inverter and grid connection system. The agreement was for you to properly connect all system components to the home as required and test functionality.I had been asking for a completion date since October 15th. On Monday 11/17/2025 you reached back out to me after I had called and texted you prior. You explained that you would deliver the cabling Tuesday and stated that you would start work Wednesday and finish that same day. As of this reply, there has been no other activity onsite. There has been no confirmation to when work will be completed.Regarding the permitting, for systems that are larger than 20kW, my current system was approved for the fast track in 10/29/2024. The fee for any changes is $250 and I retained all documentation. This was communicated to PSG at our initial meeting. I have verified that any changes will just have to be resubmitted. If you need more time for that, it is understandable, but checking with Dominion shows no activity in process currently. I also have not had any communication from you stating that we were on that path. Unless otherwise informed, staying under the 20kW requirement meant fast track was not needed.Here is a brief timeline of what has occurred to date after the monetary deposit was given to you.Below is the summary of communication with PSG through texts.Oct 15, I texted responding to an earlier call asking for you to communicate back with a date of completion of work.Oct 20, You stated that you would get back to me after I attempted to contact you.Nov 4, I asked again for a timeframe of install so that I could get 811 to mark before any trenchingNov 6, Reached out again because there was no answer and the last call you advised it was ok to call 811 to mark. I also texted to you the SC811 notice number.Nov 10, I texted you to advise that 811 was onsite to mark utilitiesNov 14, I texted you to ask again when you will start workNov 14, I followed up with another text to state that I left you a message asking for an updateMonday Nov 17, texted you stating that I left another message asking for when you would schedule the work to be doneMonday Nov 17, after the call I texted you the summery of our phone call conversation clarifying again the scope of work needed and that you expected to have all work completed by that Wednesday 11/19/2025.Thursday Nov 20, I confirmed that the spools were delivered and asked again when work would be completedThursday Nov 20, you texted back stating that you responded to the google review and asked if I was taking steps to cancel the contract. I texted back asking for you to confirm the date of completion and that no work has been done to date.Below are the dates that my phone records show I have reached out to PSG.10/09/202510/15/202510/20/202510/21/202511/06/202511/14/202511/17/2025

2025-10-21T04:58:21.740Z

Excellent experience. Will be referring my friends and family for sure.

2025-04-25T23:20:17.791Z

Great customer service was glad to upgrade to solar

2024-12-30T15:55:54.206Z

Direct, honest informative knowledgeable company more about the truth and facts that help the homeowners receive the best results for the investment. The go to company for maximum results

2024-08-03T15:43:34.993Z

When our original solar panels failed, my original installer had gone bankrupt. Shaun was recommended by a neighbor, and he absolutely came to our rescue. He worked with the manufacturer to have the panels replaced under warranty. I did have to pay for labor, but that was the agreement with the manufacturer. He made a recommendation to upgrade the Microinverters since the new panels produced more than the originals. That has really paid off in extra production. Shaun went above and beyond. He kept me updated on progress all along the way. He was thorough, professional, and demonstrated integrity throughout the process.

2024-06-19T23:32:33.050Z

Mr. Magwood and his team were professional from the beginning of my electrical project until completion. The work was explained to me and I received an estimate in writing. The quality of the work is excellent.

2024-03-11T22:22:58.605Z

Very professional, timely and well versed and knowledgeable. He did a fantastic job.

2024-01-19T02:21:22.443Z

Don’t recommend!! Initially I was happy and referred lots of my friends to them. Later they all complained that Shawn doesn’t follow up or do what he’s supposed to! Lies and does not do what they said they would do at all! I currently have a bill from the previous security system for $1300 that was placed on my credit that I never knew would be on my credit!! I was told the system would be bought out and replaced with the current group. Also I ended up financing over $3k for the system. I didn’t realize that I was going through a loan company to purchase the system. Be aware of them !! I thought pulling my credit was to assure I had no previous account with them. Not financing a system. None of my previous security systems did that. However, I wanted to support the business!! Meanwhile I’m fighting to get that off my credit which Shawn said he will help! Unfortunately I can’t refer anyone else. And apologize to those who I’ve referred and not satisfied