5
Brian was very helpful in “breaking the code” For replacement bags for our Sebo vacuum. I had a photo of the original bag and Brian determined the exact replacement.
5
Outstanding service!! Broke vacuum by running over a shock and Juan quickly (5 minutes) fixed my vacuum. He was efficient and a pleasure to work with. Highly recommend these vacuums and this location. Very satisfied😀😀
5
We brought our Oreck in for new bags. Brian was excellent and changed out the old bag with the new. Great customer service.
5
Brian and Juan always take great care of me. We’ve owned just about everything in this store. All great products!
5
Juan gave us great service.
5
Bryan did a wonderful job!! He was prompt and knowledgeable.
5
Great service from Brian.
5
Russel was very friendly and helpful.
5
I worked with Taylor on the phone to set up an appt for my Miele vacuums one year checkup. Juan took care of me when I came in and he was very knowledgeable and friendly. A great team of people to work with.
5
Great job Brian, he was able to service our vacuum asap! Thank you !
5
Brian did a great job.
5
Brian is awesome! He was so helpful in telling me ways to get my carpets clean and smelling good. He also showed me this amazing indoor air product that I can’t wait to use to make my house smell incredible. So many fragrances to choose from. Brian, it was so nice meeting you! The customer service you rovided was impeccable. If I had 5 more stars I would give them to you!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.
5
The customer service is great, I will refere people to the store.
5
God service completed as scheduled- will come back again
5
Great store for all your cleaning needs! Brian will help pick out the right equipment to clean floors air and all your cleaning needs!
5
Brian was very helpful. Thx!
5
Brian did a great job!
5
Tyler he is a great help with the customers, he is very nice guys yes. Because ofbhim I will come back again !
5
My wife and I recently went to David's in Alpharetta, GA, and were greeted by Tyler who took excellent care of us. Our vacuum was not working, primarily due to operator error and he was patient and knowledgeable while helping us with our problem, even though there was no repair to be made. We highly recommend them and appreciate Tyler's help and guidence.
5
Always super service from Brian at Dave’s- get your vacuum needs here!
5
Always have good experience with David Vaccum. Brian helped me today and offered me to carry the vaccum out to my car. 5 star service. Thank You.
5
Juan was so helpful and nice, evaluated my vacuum and was not pushy! Thank you!
5
Brian was awesome today. Took great care of me and my cleaning needs. My vacuum ( Oreck ) had died. ( over 10 yrs old) great news. Brian recommends the newer model of same. And it uses the same bags. Yay. ! Thanks for his knowledge. !!
5
Amazing service ! Will definitely recommend! Brian has great service!!!
5
David’s Vacuum of Alpharetta has ALL Air Purifiers at 20% OFF for a Limited Time! Conquer your Allergies 🤧 Pollen is not our Friend.
5
Great experience at David's Vacuums in Alpharetta!! Brian really knows his business and was especially helpful in solving the issue with my Miele unit. Extremely satisfied with choosing them for service...highest possible recommendation!
5
They handle those vacuums I have no problems taking my machine there. They are 3 for 3 in my book
5
Juan and the gang are wonderful. Needed a vacuum repair and they took care of everything, including my key battery. Good people here.
5
Brian at David's in Alpharetta is incredibly nice, patient, and helpful. Great shopping experience because you received help without pushiness and got your questions answered. Highly recommend.
5
**Update** Juan from David’s called me back after he could tell I left upset and told me to come back in so he could take another look free of charge. He disassembled the whole vacuum in front of me bc I could see why the fee is necessary. I actually feel bad that I wasn’t more understanding originally. They definitely made it right and I will be going back there for future needs. Thanks Juan!! ... More
**Update** Juan from David’s called me back after he could tell I left upset and told me to come back in so he could take another look free of charge. He disassembled the whole vacuum in front of me bc I could see why the fee is necessary. I actually feel bad that I wasn’t more understanding originally. They definitely made it right and I will be going back there for future needs. Thanks Juan!! *original review* I took my old Oreck vacuum (which was like new) in to have it serviced and the guy talked me into getting a new one by offering $100 for a trade in for my old (and in great shape) vacuum. So I did and paid about $300 after my trade in. I use my Roomba most of the time so this new vacuum doesn’t get much use. I maybe used it 5 or 6 times to vacuum my bedroom. That’s it. I do have long hair that gets caught in the roller, so I cleaned the roller brush and when I went to use it next, it started blowing air instead of sucking. I took it to the shop where I purchased it (now with a new name David’s Vacuums) and the guy told me my only option was to pay $100 for them to clean it and then they’d be able to see what was wrong with it. Only then would they tell me how much it would cost to fix it- which could be hundreds. Toooooootal rip off. Fool me once… I’m not about to keep throwing good money after bad. Don’t go here. But buy a new vacuum online and save yourself the trouble. Less
5
Great products and service
5
My wife and I visited David's in Alpharetta and was impressed with the knowledge, professionalism, demonstrated by Juan. The store had sample vac's where you could actually see how they work. We were impressed; they also do repairs.
5
In a world where Customer Service is a lost art and often employees know little about their products. It is ever so pleasing to go someplace where to customer service, as well as product knowledge are absolutely stellar. Juan went above and beyond and I couldn’t be more pleased. This is absolutely the place to go to purchase vacuum cleaners, etc. I couldn’t recommend it more! And I would give it ... More
In a world where Customer Service is a lost art and often employees know little about their products. It is ever so pleasing to go someplace where to customer service, as well as product knowledge are absolutely stellar. Juan went above and beyond and I couldn’t be more pleased. This is absolutely the place to go to purchase vacuum cleaners, etc. I couldn’t recommend it more! And I would give it six stars if I could. I will absolutely be buying all future products from Juan. Less
5
They were so helpful and serviced my vacuum cleaner in just one day! Great customer service.
5
Brian helpful and informative. As senior citizens I think this vacuum will serve us well. Thanks.
5
I live in North Carolina and was looking to find a discontinued Miele part # 125-3 cord for a discontinued S658 Blue Moon canister vacuum cleaner. I called the Charlotte and Cary distributors for Miele hoping to get some help in finding this discontinued part. Both of the stores said it's not available. I then starting calling other places looking everywhere. I then called David's Vacuum in Al... More
I live in North Carolina and was looking to find a discontinued Miele part # 125-3 cord for a discontinued S658 Blue Moon canister vacuum cleaner. I called the Charlotte and Cary distributors for Miele hoping to get some help in finding this discontinued part. Both of the stores said it's not available. I then starting calling other places looking everywhere. I then called David's Vacuum in Alpharetta, GA. I spoke to a lady I think her name was Mikayla. She found the part in Houston, TX quickly. When I called back to the store to order it Juan helped me to get the part ordered since the lady wasn't working that day. Both of the people were very helpful and courteous in helping me out. Wanted to thank both of them....... If they hadn't taken the time to look I probably would have had to buy a completely new vacuum cleaner. Less
5
I purchased a $680 vacuum from the Piedmont store which is now closed. They honored their word and solved my issue. I appreciate Juan for his help .
5
I am a long time customer, my expriances with Juan have been a pleasure. I will keep coming back!!!
5
I'm very pleased with this repair store. I have a miele dog & can vacuum and they have serviced it & sometimes can look at it right there & figure out the problem. Super nice & very knowledgeable. Store also has some good stain & oder removal products as well at the Bergot home fragrances.
5
Juan helped me with my vacuum very fast and gave me good tips to maintain properly. I really appreciate his help. So nice as human being. Thanks for your help.
5
Juan is very knowledgeable and helped me find the best vacuum for my family’s needs. I would highly recommended anyone looking for a high end vacuum and quality Cusotmer service to see Juan.
5
Juan, was extremely helpful. I highly recommend this vacuum shop.
5
Had excellent service with Juan! He helped me with my older model vaccum and buying a new David cordless.
5
Bryan at David’s in alpharetta has always given us great service over the years. We are repeat customers for vacuum purchases and service because of his knowledge and service
5
Excelente Atencion... Arreglo super Rapido la Aspiradora !
5
I was in on Thursday and met with a really nice young gentleman. Juan was extremely helpful, and he was able to repair my vacuum hose and attachment very quickly and professionally.
5
Absolutely astonished..! If only I’d taken before pics to show difference. A complete mess & brush was not rotating. Repaired, serviced & cleaned to “as good as new, “clean as whistle!” Very pleased! Juan, excellent customer service, Brad, phenomenal job. Can’t thank-you both enough!
5
Extremely pleased with the service my Rainbow vacuum received at David’s Vacuum in Alpharetta. I was a little taken aback by the price but after using it the first time I believe it was worth it. It was very clean and I feel like it has more suction.Thank you to the mechanic that took such good care of my Rainbow!
5
Great experience! Brian assisted me with a minor issue with my Riccar cordless vacuum. Extremely pleased with this product as well as the friendly and helpful service that I have received at David's Vacuums in Alpharetta.
5
Can't say enough good things about David's Vacuums. The customer service is excellent and they always take care of our company vacuum repairs and maintenance.
5
They helped me figure out why my vacuum was making a terrible screaming noise and fixed it. Very nice, good service.
5
I’ve been using this store for years. Always very helpful and wonderful products. Many vacuums to try. They also do a wonderful job of reconditioning old vacuums. Juan goes the extra step to make sure his customers are always happy. Recommend highly for all your vacuum needs.
5
Very clean and helpful repair and sales shop.Staff was very friendly, listened to all my concerns, and made good suggestions based on my input.
5
Great service, Juan was very helpful
5
Quick, solved the problem, easy to do business with!
5
Great to get all the info from experts. Then they put the vacuum together for me and disposed of the packaging.
5
Juan, the store manager, was very nice and helpful. I vacuumed up a marker which got stuck in the curve of the neck. Juan removed it free of charge. Thank you, Juan.
5
We had an unexpected vacuum repair, and time was tight. Juan did a fabulous job! He was able to expedite the repair and more than met my expectations. I highly recommend Juan and David’s Vacuums on Windward Parkway!
5
Great customer service
5
Brian was exceptionally well versed in Vacums cleaners. He fixed my docking station, And he cleaned out my roller. He was great!
5
Love that store! Drive for 40 minutes just because of the people in that store. Brian was super nice and accomodating. My little Oreck vacuumer was totally stuck and Brian was able to fix it on the spot!!
5
I just have to say, amazing customer service and care by the wonderful people working here. I called in yesterday only looking for assistance with getting rid of an old vacuum cleaner that doesn't work anymore. I was hoping to find out if they knew where I could recycle it, and not only did the lovely Brian tell me that they could take care of that for me, he let me know that the store has a buyb... More
I just have to say, amazing customer service and care by the wonderful people working here. I called in yesterday only looking for assistance with getting rid of an old vacuum cleaner that doesn't work anymore. I was hoping to find out if they knew where I could recycle it, and not only did the lovely Brian tell me that they could take care of that for me, he let me know that the store has a buyback program which allowed me to get credit from that vacuum cleaner towards any new vacuum in the store. So I got to get rid of my old vacuum and get some credit towards a new one all in one visit! When I brought the vacuum in, Brian was busy with another customer but Juan jumped right in to help me. Juan was so helpful and personable, he engaged me in conversation and showed me some amazing products around the store. Most impressive, he showed me the stores very own carpet cleaner, which amazingly was able to get red permanent marker completely out of white carpet. As the mother to two furbabies, this was super impressive to me. Juan even gave me a sample of the carpet cleaner to take home and try out on my own stains. The level of service I experienced here made it clear that I will no longer be running down to Walmart for a Swiffer, I'm coming back here and I hope you will too. Thanks again Juan and Brian, you guys are awesome! Less
5
Wonderful customer service! Brian was very helpful!!
5
One-on-one customer service that isn't rushed. You can touch/feel all products and even try them out in the store. Excellent service, excellent product. My Oreck is so light and easy to use. Not clunky or awkward at all (like my past vacuum)
5
The staff is very knowledgeable & friendly. I have 3 Oreck vacuum service in here.
5
Professional and helpful. Best equipment available. Top notch service!
5
Friendly, helpful service but not pushy.
5
I brought my vacuum in for repair, and had a great experience! The repair technically wasn't under warranty, but the salesperson got it taken care of for me since it was my first time. He even carried it out to my car! I'll definitely be back to this location if I ever have anything else to repair or buy related to my vacuum.
5
I have an overpriced Kirby Generation X that I use to clean my church. Unfortunately, the belt snapped so I came to Oreck which I have passed for over a year. The salesperson was very pleasant and knowledgable. He helped me with my belt and also told me that he could order the shampoo kit for my new rainbow. Two birds with one stone!
5
Pleasant atmosphere,which is nice to find when your thinking of cleaning!! The staff greets you promptly with sincere happiness, is knowledgeable and efficient. The representative carried my purchase to my car!! If you like quality in your cleaning products Oreck is the brand and this is the place. So pick a day to skip shopping online and stop by this oreck store. You won’t be disappointed!
5
Took my old Orick in, was making some funkey sounds. They showed me exasctly what was causing the issue, and explained what needed to be done to fix the issue. Told me it would be a few days and it would be as good as new. They called the next day and it was running perfectly. Couldn't have asked for more.
5
Excellent service. Always a good experience. Very professional personnel to deal with.
5
I have never owned an Oreck vacuum but have always heard they were excellent. I purchased one over Labor Day weekend and was not only impressed with the machine but the service I received. Brian and Juan were so patient and thorough. I was given a demonstration of the vacumn and all my questions were answered promptly. I was also interested in the E-mop and Brian was very knowledgeable and e... More
I have never owned an Oreck vacuum but have always heard they were excellent. I purchased one over Labor Day weekend and was not only impressed with the machine but the service I received. Brian and Juan were so patient and thorough. I was given a demonstration of the vacumn and all my questions were answered promptly. I was also interested in the E-mop and Brian was very knowledgeable and explained the many features of the mop system. Most of all, I did not feel pressured in any way to purchase the vacuum or the mop. That impressed me, especially in light of all the time that was spent helping me. I would highly recommend the Windward Oreck store not only for its products but for the outstanding service provided, with a smile. Less
5
Good products and good pricing. I have been using Oreck product for 20 years.
4
Very helpful staff. Convenient location. I didn’t make a major purchase there this time. I just bought a few e-cloths for cleaning. The e-cloths for the floor are great. However, I’m not impressed with the e-cloth for cleaning stainless steel. It doesn’t get rid of water stains on the stainless appliances.
5
Went in to have power cord replaced on my Oreck & was thrilled to find out that they work on ALL types of vacuums. They also have this wonderful carpet freshener powder. Instead of always putting it in the carpet, take a small handful and place it in the bag. House always smells like clean laundry every time I vacuum!
5
I purchased my Oreck from this store 14 years ago and I've been taking it every year for service since. All employees have been knowledgeable and helpful every time I've visited. The store is clean and they will demonstrate any vacuum you're interested in. I highly recommend this store for all your Oreck needs
5
Atendimento excelente.
5
Very knowledgeable people the gentleman that helped me yesterday with my Hoover vacuum actually worked at the Hoover company for over 20 years and had a ring to commemorate his service at that company great place and they do demonstrations of how the vacuum work before you purchase it's pretty cool
5
I visited this store 3 times during my search for a new vacuum for our new house. Each time I was there, Brian was the employee on duty. On my first visit I was very skeptical about Oreck. I politely challenged Brian by asking him why I would want to buy an Oreck. He gave me some reasons that at the time I dismissed but later came to appreciate. On every visit to the store, Brian was kind and con... More
I visited this store 3 times during my search for a new vacuum for our new house. Each time I was there, Brian was the employee on duty. On my first visit I was very skeptical about Oreck. I politely challenged Brian by asking him why I would want to buy an Oreck. He gave me some reasons that at the time I dismissed but later came to appreciate. On every visit to the store, Brian was kind and considerate. I specifically mention this because of a couple reviews that complain about employees being rude. I have no way to know who at the store they were working with but after talking to Brian on three different occasions, I just can't imagine him being rude so I don't think this is something you would need to be concerned with. Regarding the vacuum itself, imagine my surprise that I actually ended up buying an Oreck. It turns out that our new house has a type of carpet that some vacuums (including some Orecks) have trouble with. Brian was aware of this problem and I consider myself very fortunate to have bumped into him. Not only was he aware of the problem, he guided me to a model designed specifically to work with this type of carpet. As trivial as I would have expected buying a vacuum to be, it turned out that the knowledge of someone specializing in vacuums was important. So why, the Oreck? Try cleaning something with one of them. It was a delight. I'm so used to when vacuuming something to have to keep going over the same area that I was surprised how well it worked. It was actually fun vacuuming with it. I hope my wife doesn’t read this review! It's also soooo light. That's one of the things Brian initially pointed out to me that I didn't appreciate until I went and looked at other vacuums. Also, the model I bought uses a bag, which I much prefer. After owning two bagless vacuums, I finally learned that bagless is just Latin for "dusty mess cloud invasion". Less
5
Juan, the store manager at Oreck on Windward is a very helpful and knowledgeable professional in this business. He goes out of his way to advise and help his customers on all their home wellness and cleanliness needs. Juan leads a team of top notch and courteous professionals. I strongly recommend this business.
4
I have taken my 12 year old Miele for service twice in the past 3 years that I've lived in Alpharetta. They made sure to inform me of the cost of the service/repair(puppy chewed power cord) upfront which gave me piece of mind that no other cost will arise after the unit went in for service. Will continue doing business with them.