II’ve been using David’s Vacuum Buford for over 7 years with my company, Top Clean GA, and it’s been a marvelous experience. In all these years, they’ve never let us down. Their dedication to quality and customer service is truly exceptional. They always go the extra mile to ensure that we have what we need to keep our operations running smoothly. Whether it’s for routine supplies or urgent service needs, David’s Vacuum has proven to be a reliable partner for our business. Highly recommended for anyone looking for top-notch vacuum products and services. Less

I was desperate for a vacuum service and found David's was the closest prospect. I was greeted by the Manager Tammy who quickly translated all I really needed was a belt and I would be back in business. She went far beyond the call of duty by installing a new belt and test driving it for me. I certainly did not expect her to take the time, but was greatly appreciative. This level of service is rare these days. I would highly recommend David's and Tammy for anything vacuum. Less

I own a cleaning business and I am a long time customer of this store. About a year ago I was really upset about some policy changes that were put in place. I was so upset I honestly vowed to never return to this store again. However, Tammy decided to change my mind and make things right by reaching out to me. I agreed to give this store another chance thanks to Tammy’s dedication to her customers. I was really discouraged with the departure of Perez as he was my go to guy when it came to cleaning and restoring my vacuums. There have been other employees come and go but I think this store finally has a solid foundation once again. I am really happy I still have a place to take my vacuums when they need a good cleaning and I really appreciate the customer service and the fact that they didn’t just move on to the next customer like some businesses do.. Less

I have owned Oreck/David Vacuum cleaners for 27 years. I CHOOSE to use this location because of their extraordinary customer service. Cindy & Tammy are exceptional! They always "surprise & delight!" I own 3 dogs with 4 long-term dog guests. My vacuum bag attachment broke and Cindy knew I was in desperate need of my vacuum. She not only fixed it. She cleaned it to look brand new! Talk about "SURPRISE & DELIGHT!!!!" Less

Very friendly environment, sales rep Mrs. Tammy helps a lot. When we visited the first time, they didn't have the one model I liked. Mrs. Tammy told me they would find the model and would ship over to them. I only waited a couple of days. During the wait, she contacted me several times and explained the progress of the shipment. Today. 06.30.2023, I finally got my model. It was kindful very top of the top customer care service. Thank you, Mrs. Tammy. Less

I have tried all sorts of various vacuums over my life and especially with my residential cleaning business and these machines are far superior to any thing else out there. The power of the suction is the best you can buy, PERIOD! The vacuum is wonderful for carpet and hard floors alike, never had the rubber wheels scratch a hardwood floor, ever. If for some reason I have to use another vacuum cleaner my work day is longer and the quality of the clean for my clients floors are not as great no matter the effort, I end up having to wipe up debris as I mop, but never with my Orick/David vacuum. I have the ability to better offer an efficient professional cleaning to my clients constantly with less work on me. I have tried every other brand! Nothing compares. They are worth the money. You do have to buy and replace vacuum bags, you should have the machine routinely serviced for a longer lasting vacuum. The customer service at the Buford Mall of Ga location has much improved over the last year. If you have had a bad experience with the service in the past give the Buford location another try. I rarely leave reviews and I felt compelled to do so, they repaired my machine within a few hours when I was in a pinch and the next time I had to go in, months later, to get supplies the same management bent over backwards to give me good customer service. They seem to care and I felt valued as a customer, a quality that I myself very much appreciate. Less

Took my Shark Apex vacuum cleaner in for service and Scott was very helpful. He called Shark customer service, to find out if vacuum part needed for repair was under warranty, and was told the vacuum is a discontinued model. He assisted me in getting a replacement vacuum cleaner, under my Shark warranty. I will use their store for service, as needed and based on my experience, would recommend this business. Less

Very rarely do you receive genuinely great customer service these days. I was so impressed by Perez's customer service. He is extremely knowledgeable and genuinely friendly. My Oreck wouldn't suck after my son used the vacuum. Of course, he doesn't recall anything. I thought my vacuum was forever broken. Behold, I bring my vacuum in and Perez found the issue in less than 5min!! He gave me maintenance tips and answered all of my questions without any hassle or pressure. This guy knows vacuums!! Will definitely be back for all my vacuum maintenance and future purchases! Less

Perez is amazing. He was so patient and explained everything to me about my Dyson. It has filters? Lol! I will be A much more responsible vacuum owner moving forward with his help!. I went in pretty hysterical because my vacuum was making a horrid noise. Turns out, I didn’t screw the roller back in enough. He didn’t charge me and I have another vacuum (also making a horrid noise) that I will be bringing in. Perez created a lifetime customer. And believe me, I can break ALOT of vacuums! (Just ask my husband!) Highly recommend this place and Perez!! Less

My Oreck needed servicing as it had stopped picking up. I took it to this store and received outstanding service! I worked with Kimberly on both drop off and pick up - she was friendly and knowledgeable and provided excellent and efficient support. The service on my Oreck was finished much more quickly than I expected (within 2 work days, vs the standard 7 days). I was very pleased with the service and the customer interactions! Less

Great store and fabulous customer service! We have purchased two vacuum cleaners in the past three years here, and have been extremely satisfied. Kimberly, the store manager goes out of her way to get you the right product for your needs and follows up each year with a reminder for your annual complimentary tune up. If you are interested in high quality cleaning products, backed by first rate customer service, you won't be disappointed! Less

My husband and I have been using this store for several years now. It is by far one of the best run facilities around. Kimberly, the store manager, is so very friendly! She takes time to actually talk to you and get to know your needs. She is very knowledgeable about the vacuum and all the other products, so she can recommend exactly what you need. I highly recommend this store and particularly working with Kimberly! Less

Kimberly at this store goes above and beyond to help me every time I come in ! I always get calls to remind me it’s time for service and every time I have brought my vacuums in for service , she and the others take such great care of me ! She always helps me find the best deals and is the kindest person I think I have ever met ! You just don’t get customer service like this anymore ! Well , maybe Chik Fil A but it speaks volumes to me ! Less