Good service… staff was so friendly

Yesterday I visited these guys, they are honest people with very reasonable and fair prices, for the very good work done on my Dodge Grand Caravan, I am from Vernon and a shop here gave me a bad diagnosis saying that my transmission was failing when in reality It was a Valero on my front tire, correct and accurate diagnosis, thanks guys.

160 $ for a simple inspection. They were good in past not anymore.

Solid work Good communication Trucks drives way better then before repairs

Awesome service. Nice and clean. Not used to service that isn't sloppy.😁

Moe and Sam worked on my BMW and did a great job. Reasonably priced.

They are very professionals workers, honest and always on time.

Highly recommend Sam and the gang. Quick, fair and accommodating. Thanks again feels like a new car.

These guys are the best. Honest, quick, and friendly service. Fair pricing and overly helpful. One of the best shops in town for sure can't go wrong here! Money well spent.

It's hard to find a trustable place, but his place covered all my expectations, excellent price, and friendly management. Congratulations on your good job and service

Took my truck in to have it diagnosed. It had been sitting for years before I bought it. It was running rough. Sam was able to get the truck into a bay & hooked up to do a diagnostic test on it. Sam explained everything he found & gave me solutions to fix the problems. I found Sam extremely easy to deal with he took his time explaining the results of the diagnostic testing. I'm very pleased with ... More

Took my truck in to have it diagnosed. It had been sitting for years before I bought it. It was running rough. Sam was able to get the truck into a bay & hooked up to do a diagnostic test on it. Sam explained everything he found & gave me solutions to fix the problems. I found Sam extremely easy to deal with he took his time explaining the results of the diagnostic testing. I'm very pleased with the service I received at Primary Auto I wouldn't hesitate to recommend Primary for all your auto needs. Less

A very comfortable place to wait while they did my breaks. Relaxed in there waiting room and watched the cool fish in there tank. Nice clean shop, everyone was polite. I would definitely recommend Primary Auto to my friends. Thanks guys

Quick oil change service.

Moe and his team were able to diagnose my issue and have me back on the road same day great service

Stand up guys here! Won't leave you hanging and are willing to help out. Buy a vehicle and have it serviced, can't go wrong👍👍👍three thumbs up

Friendly. Good service 👍

Very professional and definitely went the extra mile!

these guys are amazing they were able to book me in the same day and were able to have me back on the road within a few hours highly recommend these guys

Sam and his crew tried to diagnose a fault I had in my wiper system. Tried for two hours and everything was fine. Believes it's in the sensor area. Anyhow, he charged me nothing and has always given me exceptional service. I highly recommend!!!

I advice anyone NOT TO GO IN THIS REPAIR SHOP..! I brought my car here to fix some issues. Everything in my car was working properly except some squeaking in my stirring wheel. Before I left I have them checked under the hood and said what’s the problem and I asked them if they can fix it and the guy said yes, so I left my car in their care. After a couple of days they called me to come and get ... More

I advice anyone NOT TO GO IN THIS REPAIR SHOP..! I brought my car here to fix some issues. Everything in my car was working properly except some squeaking in my stirring wheel. Before I left I have them checked under the hood and said what’s the problem and I asked them if they can fix it and the guy said yes, so I left my car in their care. After a couple of days they called me to come and get my car because it’s ready but after a while they called again saying that they need to do some more work in my car. After a few days of no words from them I called to check in and they told me that it will be ready the next day. So the next date I got a call from them saying my car is ready for the road so I went to pick it up. So I drove and notice something is strange in my car so I called and no one pick up. So I took the car to a car wash and after my car is dead. So I called the and told them what happened. So they came and pick up the car back to the shop. After a few days again of not hearing anything from them I called to check in and they said that the computer damaged the moment I washed it. So I said someone should’ve told me not to wash it because something like that would happen. And the end they refuse to continue working on my car because they don’t have the tools to do it This is so unprofessional..! Less

For weeks my car would barely start or start at all. I brought it to a different mechanic at first, one I used to swear by, after bringing multiple times, and having multiple things fixed, it still didn’t start. I’d lost all hope. I’d heard wonderful things about primary auto repair and decided to bring it there. After running multiple tests, they figured out what they thought it might be the iss... More

For weeks my car would barely start or start at all. I brought it to a different mechanic at first, one I used to swear by, after bringing multiple times, and having multiple things fixed, it still didn’t start. I’d lost all hope. I’d heard wonderful things about primary auto repair and decided to bring it there. After running multiple tests, they figured out what they thought it might be the issue and fixed it but unfortunately something was still wrong with it. I brought it back and these wonderful humans, they kept my car till they could find what was wrong with it and ultimately fixed a few more parts and made my car run beautifully again! All free of charge! I would recommend them to anyone looking for a reliable mechanic in town! Less

Was a great experience, my car brake system was failing due to dust particles frozen in the caliper sections causing the drum to stuck and create friction on the router, both router was lava red , burning hot in the snow weather, i work early morning to late evening in the week with little room for personal administration, but primary auto was helpful to solve the problem on a weekend, while othe... More

Was a great experience, my car brake system was failing due to dust particles frozen in the caliper sections causing the drum to stuck and create friction on the router, both router was lava red , burning hot in the snow weather, i work early morning to late evening in the week with little room for personal administration, but primary auto was helpful to solve the problem on a weekend, while other auto body shop was closed on weekends. I recommend there service to anyone who have vehicular problem they can fix it . Less

My engine light went on suddenly and was not running properly. With the weather being dreadful, and all the auto repair shops being closed on the weekend I didn’t have many options, so I reached out last minute to these guys and they were able to get me in same day. Was very thankful, and then let me drop off my car early while I was at work. Very friendly and kind staff and reasonably priced. Ov... More

My engine light went on suddenly and was not running properly. With the weather being dreadful, and all the auto repair shops being closed on the weekend I didn’t have many options, so I reached out last minute to these guys and they were able to get me in same day. Was very thankful, and then let me drop off my car early while I was at work. Very friendly and kind staff and reasonably priced. Overall great experience, 10/10 would recommend. Less

Very friendly and good hourly rates!

Excellent service, Reasonable price, Experienced and friendly staff. Thank you Guys

Very good and quick service . Same as any dealership..had a shuttle car to take me back and forth after I dropped my truck for a small repair , 2 hrs , and very easy going people . I totally recommend it.

These guys do quality work at very reasonable prices. I recommend them to anyone!

The guys at primary auto were amazing to deal with they were able to get my vehicle in and out the same day and were super responsive with updates on the vehicle throughout the day which really helped. Knowing what I was gonna get charged rather than just getting hit with a bill when you get there was very nice to see and helped prevent any anxiousness easy 5 stars

Excellent service. Fast and friendly

Sam and his staff are great to deal with. Upfront, honest and great prices. My friends and family now use Primary Automotive.

I recently had an outstanding experience with Primary Auto Repair in Kelowna, where I brought in my BMW X3 for repairs. Their team showcased remarkable efficiency by getting my vehicle in and out on the same day, underscoring their commitment to timely service. The staff's extensive knowledge, particularly regarding BMWs, was evident, and they took the time to explain the repairs with clarity. Th... More

I recently had an outstanding experience with Primary Auto Repair in Kelowna, where I brought in my BMW X3 for repairs. Their team showcased remarkable efficiency by getting my vehicle in and out on the same day, underscoring their commitment to timely service. The staff's extensive knowledge, particularly regarding BMWs, was evident, and they took the time to explain the repairs with clarity. The professionalism, coupled with transparent communication and fair pricing, made the entire experience positive. I highly recommend Primary Auto Repair for their expertise, swift service, and customer-focused approach. Less

Good price, and very friendly!

Awesome shop, great pricing diagnosed the car in a heartbeat without a charge

Car broke down on the side of the highway. Gave them a call and was able to get same day service. These guys had me back on the road and were very knowledgeable. What could have been a expensive bill they were able to advise and pro actively repair my car.

My son is a student and I heard about primary Auto repair from a friend. I sent my son and he was pleased with the friendly service and excellent price, keep up the good work.

Had these guys change both valve cover gaskets on my 2012 Jeep Wrangler and a heater core flush... they are great to deal with.. Fair and honest, highly recommend..

Least to say I’m very impressed with the service and quality of work at this shop. Pricing is very fair and work is done in a timely manner. Will proudly say This is now my go to shop! Thanks Again!

Needed to get my BMW fixed fast. The steering rack broke. I called around and every shop told me they couldn't get me in for a few weeks. When I called Primary Auto Repair they said they were also busy, but after explaining to then that I needed to have my car repaired asap because I was moving, he got me to bring in my car and his mechanic worked till 9pm fixing my car. And what I paid was much ... More

Needed to get my BMW fixed fast. The steering rack broke. I called around and every shop told me they couldn't get me in for a few weeks. When I called Primary Auto Repair they said they were also busy, but after explaining to then that I needed to have my car repaired asap because I was moving, he got me to bring in my car and his mechanic worked till 9pm fixing my car. And what I paid was much less then what the 3 other places I called quoted me. Very professional shop. The owner even gave me 3 cans of coke while I waited. Thanks Primary. I'd definitely recommend you guys. 10 out of 10 experience. Less