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I am writing to express my deep dissatisfaction with this center and the manner in which they have handled my situation. Over the past month and a half, I have been dealing with a distressing situation that has left me extremely frustrated and disappointed. Despite my attempts to resolve the matter, it seems that my concerns are falling on deaf ears.
My son, who was initially enrolled in these m...
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I am writing to express my deep dissatisfaction with this center and the manner in which they have handled my situation. Over the past month and a half, I have been dealing with a distressing situation that has left me extremely frustrated and disappointed. Despite my attempts to resolve the matter, it seems that my concerns are falling on deaf ears.
My son, who was initially enrolled in these martial arts classes, has been unable to participate due to a significant health condition that he developed. I promptly submitted all necessary documentation, including a health report from his doctor, to the Member Solution Center as per their requirements. However, the response from this center has been consistently delayed and unprofessional.
The main points of concern are as follows:
Delayed Response: I submitted the health report more than a month and a half ago, and I expected a timely response considering the urgency of the matter. The fact that it took this long to get any form of communication from their end is completely unacceptable.
Disregard for Health Report: Despite providing a detailed health report from my son's doctor, it seems that the center has disregarded the seriousness of his health condition. I trusted that this would be handled with the utmost sensitivity and understanding, but it appears that the center is more concerned with charging my credit card than addressing the well-being of its members.
Ongoing Monthly Charges: To make matters worse, I have been charged monthly installments for a service that my son cannot avail due to his health condition. This is not only unethical but also against the principles of good customer service.
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5
Sep 26, 2020
The Clear Lake and The Woodlands East locations are awesome! This one, not so much.
5
Oct 22, 2019
My son has been attending the school for the past 9 years! The teachers are like no other! I would recommend the school to anyone. All our experiences have been positive and we have enjoyed our time with the school �
5
Apr 11, 2018
This is truly an amazing school. Master Robert has been a great influence on my son.
5
Sep 27, 2017
1
Mar 08, 2017
Do not like the contract and financial terms this facility works under. They sell their contracts to Member Source (an outside agency) and basically they are done with you from a financial perspective. They do not return phone calls, emails or address issues properly with long time clients. Be very careful when reviewing contract terms as they do not explain the contract or the terms at the fac...
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Do not like the contract and financial terms this facility works under. They sell their contracts to Member Source (an outside agency) and basically they are done with you from a financial perspective. They do not return phone calls, emails or address issues properly with long time clients. Be very careful when reviewing contract terms as they do not explain the contract or the terms at the facility, when signing up or renewing. Be a smart consumer and LOOK AT THE CONTRACT because this facility could care less about you and your child!
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