based on 175 reviews
Clothes not done in time, expressed the importance of having them done by a certain deadline, was told it wouldn't be a problem, and given a slip with a pickup time. Only half my order was finished, leaving me with nothing to wear, so I had to spend more time and money to be fit for new clothes, will never trust them again, and for the amount I was charged i'll definitely find another cleaner!!!
Well, I don’t think it’s very professional for a business to have a phone number listed on the website but when you call it says it’s a nonworking number so there’s no way to get a hold of this business very unprofessional
Great service. They go above and beyond.
Took 3 rugs for dry cleaning. They promised them back in one week. Missed the promise date due to employee error on 2 of the rugs. They returned them uncleared and charged me for the one they did clean. They said it “would take weeks” to get the other 2 cleaned. It was a terrible experience. Would not recommend. UPDATE: The one rug they “cleaned” is pictured. It was returned to us with animal hai...
Took 3 rugs for dry cleaning. They promised them back in one week. Missed the promise date due to employee error on 2 of the rugs. They returned them uncleared and charged me for the one they did clean. They said it “would take weeks” to get the other 2 cleaned. It was a terrible experience. Would not recommend. UPDATE: The one rug they “cleaned” is pictured. It was returned to us with animal hair and uncleaned. We do not have animals. I requested a refund, no answer. Live and learn.
Pier cleaners always gets my “dry clean only” clothes perfectly cleaned and pressed. They are quick and thorough and very easy to deal with
Everyone is so kind. They took such good care of my clothes.
First time customer, dry cleaned one suit. Friendly service, ready when promised. Satisfied with results and shall return.
Very helpful in answering questions since I never used a professional cleaner before. Quick turnaround on washing 5 dress shirts and ironing them. I plan on continuing to use them.
Great service with reasonable prices and owner is friendly too!
Pier Cleaners have never let me down! They are very honest and actually turn down business if they believe the garment is not worth the effort. Highly recommend!
I have been a customer for over 25 years and have never been disappointed with the service and care of our clothes.
Fast service. And a text to let u know you can pick up. Merry Christmas
Always done on time & with a courteous and friendly staff
Pier is very fast and efficient. The staff is lovely. I look forward to being a forever customer
Great job fast and easy
Very professional company, efficient on time and reasonable on price. I have been using their services for many years and would not go anywhere else
Turnaround timing is excellent!
Very nice people. Cleaned item quickly and to my satisfaction.
Great timely service.
Great experience! Very reasonable turnaround time and price highly recommend
I love Pier Cleaners. They are very customer service oriented, and make every transaction pleasant. I also appreciate receiving a text when my items are ready. If you don't already use Pier Cleaners, you should try them. You will not be disappointed.
Very friendly, done quickly, high quality, great price.
Been our Dry Cleaning Service for many, many years. Always great service— never a complaint or problem.
I love Pier Cleaners. It's so convenient to walk in, drop off and pick up. Never any wait and always ready early. I highly recommend them.
Fast and professional!!
Fast and friendly service
Courteous, quick, efficient
Quick and suit is pressed perfectly
Highly recommend! My uniform shirts came out fantastic!! Will definitely be going back.
This was my first time using Pier Cleaners (just recently moved permanently to Westerly). Their thoroughness, courtesy and use of modern technology (online account, text and email updates on the status of my clothing in the cleaning process, etc.), was first-class and I’m happy to be a customer!
We were told that our service would be completed in 7 days, and it was ready much sooner than that. The customer service was wonderful. Our comforter was cleaned and returned in a reusable zippered plastic packaging. We are very pleased with Pier Cleaners and will definitely use them again.
It was really two pillows, but the experience was excellent, friendly people, and timely service. Great communication.
Very friendly and professional.
Dropped my shirt off for rush delivery next day and had an easy and affordable experience. Will definitely use again!
Dropped off two suits for dry cleaning on Tuesday, were ready for pickup on Wednesday, fair price and they looked great. Thanks again!
Quick and efficient.friendly service.
Had my sons Marine uniform dry cleaned and was available a day earlier! Thank you.
Excellent service and great communication via email or text!
This is the only place I will ever go to get our family winter coats/pea coats dry cleaned. I’ve used Pier Cleaners for the last four years. Our coats always turn out so clean and smell amazing! I’ve never had a bad experience here only always good.
Great job & quick!!
Dry Cleaning a suit jacket! Reasonably priced!!
Pier cleaners has an excellent pick up and delivery service in Westerly
Courteous and organized. I like the fact that you get text alerts when your order is ready.
Quick turnaround and friendly service
Outstanding service !
Great job on dining room chair linens at reasonable price
Very friendly. Good location. Prompt service. Clothes were clean which is what I wanted. Great work! Looking forward to utilizing more of their services.
So easy to work with. They even deliver!
I have used Pier Cleaners for many years and have always been satisfied with their services. Their staff is top notch.
I dry cleaned my suit and shirts for a wedding and they came back looking brand new. Small stains around the neck are gone and the suit is wrinkle free. Price was a few bucks under my expectation too so that was a plus! Highly recommend!
I use Pier regularly for dress shirts and dry cleaning. Service is excellent. Shirt pressing is especially good, no wrinkles around cuffs or collars. They send txt message when order is ready.
They did a fine job pressing shirt!
Was prompt with getting it done. Actually 2 days early.
Dry cleaned 3 suits, came out great and 1 day early
This is a great dry cleaner. Fast, skilled, calibrated.
Ready when needed 👍🏻👍🏻👍🏻
Very friendly and informative about the condition of my comforter. And it came clean! I appreciated the text reminders that my item was ready.
On time and reasonable price. Always do a great job 👍
Years now of doing my dry-cleaning and summer storage of fall and winter clothing.
Quick and easy. Dry cleaned clothes came out great and we’re handled with care.
Excellent service and communication 👏
Very good business,professional staff and services.
Very professional and they quickly got my clothes clean and ready for pickup.
Employees were helpful and pleasant. My item was cleaned well and in a timely fashion.
Friendly, prompt service. I’ll be back!
I am new to Westerly, Rhode Island, and I found Pier Cleaners on a Google search and I couldn't be happier! They provide great service and accommodations and a delivery service!
Place is clean & decorated for the season. Staff is friendly. The article cleaned was done in a timely manner & looked great! Like new!! I would recommend Pier Cleaners - Westerly, to family & friends😊
Service & quality is great. I had to try a few cleaners before finding Pier. Love the texts alert when ready - always earlier than planned! I recommended them to the rest of my family!
I was told it would be a week for dry cleaning to be done but it was done in a matter of days which was very much appreciated!
Always friendly. Fast turn around and great job with our clothes!
I brought in a dress and queen comforter to be cleaned. The drop off was very easy and they had the items ready sooner than expected. I loved that they put the comforter in a nice plastic carrier with handle. They are always friendly and helpful and they are the only dry cleaner I use now!
Clothes were finished ahead of schedule and all cleaned and pressed
I have used them for years. They are reliable dependable and skilled with their business. They communicate very well are organized and use their digital SMS app very effectively.
I was greeted pleasantly by Tony at the counter . My pants were cleaned quickly and perfectly pressed. Thank you Pier Cleaners.
Always friendly and fast service
I would have given this business a 5 star rating but couldn’t. There customer service was fast and polite. They contacted me by text when my shirt was ready for pick up. The bad was when I arrived there computer was down and there was something spilled on the plastic outside of shirt. Shirt was fine but could be a little more professional. I would definitely use them again
Very professional and satisfied with results
First time using this cleaner, I was very impressed with the great service and knowledgeable staff. Quick turnaround and great results
Awesome. Done with care and ready within a couple of days.
I love this dry cleaners! I was nervous to find another dry cleaners moving from out of state because we had a dry cleaner that we loved. But we got lucky. My clothes always look great and they are very quick. Very kind too!
Fantastic service, Fair pricing!
Pier Cleaners did a fast and efficient job on all my husband’s shirts- some of which were difficult fabrics with stains. Highly recommend. 5 stars
Modern communication through Text and email service. 1 dress shirt 1short 1 jacket 1 tank 1 shall $49
Pier Cleaners always does a fantastic job. Plus it’s always done on time, if not earlier. I only use them and no one else
The experience with Pier Cleaners is seamless start to finish. They maintain my information in their database so they can text me updates, charge accordingly, and keep me updated on the status of my service. They are the best.
Friendly and fast service. Thanks so much!
Courteous and prompt Clothes cleaned and pressed perfectly Highly recommend !
We previously brought our chair slipcovers to another cleaner who cleaned them but still looked dirty - they claimed it couldn’t come out. Then I tried Pier - the slipcovers now look brand new!!! I will not be going anywhere else for any dry cleaning or skip over washing !! Pier has my business for life⭐️⭐️⭐️
Fantastic service. Asked if they could rush for me and it was ready before the time on my slip. Thank you!
Found my new dry cleaner and they have two easy locations. Friendly, prompt & knowledgeable service!
Always quick and efficient! Uniforms and cloths always clean
Fast thorough efficient efficient and great staff 8 staff. What market a customer ask for
I have been going there for years to have business attire dr cleaned as well as having shirts done. They always do a great job and the free delivery is a nice touch!
Always so kind and appreciative.
I've used Pier for years and have always been happy with the service.
Dry cleaning - shirts - done beautifully and timely - great communication
Fast and efficient service.
Absolutely amazing. I won’t go anywhere else. Everyone is kind, thorough and expedient. Thanks!
I’ve used Pier Cleaners for dry cleaning for a few years and always trust their service and rates. My washing machine died suddenly and I had tons of sheets and towels needing attention so brought my wash and fold to them. Super fast, good rates, and helped me out of a bind while I wait for my new washer!
Great dry cleaner!!
Dry cleaning, very reliable
Told me it would be a week but was ready in a day!
Pier cleaning were great! Super attentive and followed up on what items I would be receiving on multiple dates . The cleaning they did for us was a huge amount of camp gear, kids clothing, bedding from two boys returning from sleepaway camp - for a month. Great job!
Great timely dry cleaner.
Pleasant worker, good business practices.
I paid a very fair price for work that exceeded expectations, in a turnaround time that was shorter than originally estimated. Dealt with two different folks, both of whom were very pleasant. What else do you need? Also, the automated text when the job is done is nice.
This is a top notch operation. Highly recommend them as the dry cleaner to use. They also offer a wash, dry, fold delivery service that is great for businesses that use a lot of linens.
The woman that is working the front counter is unpleasant. She genuinely should not be working with the public if she is so terrified of the pandemic. We ALL need to be careful, of COURSE, I'm just as self aware as anyone with common sense but she is OVERLY fearful and rude about it. The cleaning service is great overall, but the customer service could use some serious help.
Wife brought two coats in. Woman liked one so much she offered to buy it. Next thing you know they claimed they never received the coats. Guess the woman really did like that coat. I dropped off some cleaning which my wife was picking up when she went to put in a claim on the coats while I was away on business - they ran my credit card while I was away - they charged my credit card again when she...
Wife brought two coats in. Woman liked one so much she offered to buy it. Next thing you know they claimed they never received the coats. Guess the woman really did like that coat. I dropped off some cleaning which my wife was picking up when she went to put in a claim on the coats while I was away on business - they ran my credit card while I was away - they charged my credit card again when she took the cloths - I GIT HIT TWICE AND THEY STOLE MY WIFES COATS! Guess I'll be looking at one of the other three cleaners in town.