I don't get why all these negative reviews when you all working off your emotions because your family died I know because my brother died and all I wanted to do was blame somebody ...that is not right for Brooks business my brother had his service there and Brooks was nice and so was her family while helping us when we are sad. She helped with anything we asked ..and that's her business to ask fo... More

I don't get why all these negative reviews when you all working off your emotions because your family died I know because my brother died and all I wanted to do was blame somebody ...that is not right for Brooks business my brother had his service there and Brooks was nice and so was her family while helping us when we are sad. She helped with anything we asked ..and that's her business to ask for money how she gonna help you with your family who died ..some of y'all need to think before writing about people when she helps ALL PEOPLE..my brother looked good .. Less

Best Community Place where you will be supported from beginning to end ... Love ❤️ Brooks Funeral Home Pillar of the community

Excellent service and assistance with the care of my son from the time we called through assistance with laying Him to rest Mrs Brooks and her family took good care of my son and assured that their best which was nothing but excellent service! Empathy Comfort Care and Emotional Support Love Brooks Funeral Home community they are ABOUT!

Brooks funeral home is a great place, Mrs.Brooks is awesome she goes out of her way to help you lay your loved one to rest she does an excellent job with the preparation of your loved one my son was the latest he looked like a young prince, before that my aunty Dot she looked like an 😇 angle, my TT she was done beautifully, my grandson he was also presented nicely at the age of newborn and my... More

Brooks funeral home is a great place, Mrs.Brooks is awesome she goes out of her way to help you lay your loved one to rest she does an excellent job with the preparation of your loved one my son was the latest he looked like a young prince, before that my aunty Dot she looked like an 😇 angle, my TT she was done beautifully, my grandson he was also presented nicely at the age of newborn and my mother she was an African Queen Mrs. Brooks will go out her way to assure that your funeral for your love one goes well. She is so caring. I love me some Mrs. Brooks. Less

The Brooks family has supported my family and this community for as long as they have been in business and I believe span of service excellence exceeds 70 years. Let me be authentic for a minute. They have provided funeral services and guidance to those in my family with or without insurance and supported my family navigate every single step of the process. When my Auntie Ava Billups died she di... More

The Brooks family has supported my family and this community for as long as they have been in business and I believe span of service excellence exceeds 70 years. Let me be authentic for a minute. They have provided funeral services and guidance to those in my family with or without insurance and supported my family navigate every single step of the process. When my Auntie Ava Billups died she did not have insurance and the state was holding burial benefits because she had a checking accounts they could not verify the balance so I had to pay in advance cemetery burial only but Mr. Brooks assured me that he would make sure that the bank released what was required to the county. Please know that this is not the responsibility of the funeral home but he would not stop going to that bank and low and behold about 7 weeks later I received a call from Elmhurst cemetery telling me that I am fortunate that Mr.Brooks was able to intervene abs they had my full reimbursement check ready. When my sister died I was absolutely beside myself and Mrs. Brooks pulled me to the side during a he funeral planning and told me I could come spend time with my Sissy every day to get my self together before the service. They have been excellent every single single and they are a pillar in our community. Keep doing Gods work he sees you. I love and appreciate the Brooks family Less

My Family has been dealing with them for year's and I must say shame on you Margaret Brooks. After my sister Ocheas service i told everone i knew how horrible this place is. Just recently had another funeral here (not my choice) However Margaret Crook i mean Brooks had people working on the roof in the middle of my God sisters service and was rude as usual wearing that fake smile. I'm so happy pp... More

My Family has been dealing with them for year's and I must say shame on you Margaret Brooks. After my sister Ocheas service i told everone i knew how horrible this place is. Just recently had another funeral here (not my choice) However Margaret Crook i mean Brooks had people working on the roof in the middle of my God sisters service and was rude as usual wearing that fake smile. I'm so happy ppl are catching on to you. And not to mention the Saturday before that at a different funeral at Shiloh your attitude was horrible then as well. Get it together quickly. Less

Brooks funeral home illegally conducted service for our loved one. They were notified via email with legal court documents that they didn’t have to right to proceed with a service and they still did even after Mrs. Brooks confirmed receipt of the court order and told me services were on hold. I then later received notification that they were still proceeding with the service. I recorded every cal... More

Brooks funeral home illegally conducted service for our loved one. They were notified via email with legal court documents that they didn’t have to right to proceed with a service and they still did even after Mrs. Brooks confirmed receipt of the court order and told me services were on hold. I then later received notification that they were still proceeding with the service. I recorded every call and will be taking legal action against them. Please don’t take your loved ones to this place the funeral was so ghetto it looked like a gang meet up! People were blowing weed into the van while they lifted the casket in. Less

I was forced to give a star! I cant/wont give any stars for brooks funeral home, if i could give a negative review then i would, they we unprofessional, rude, belittling and money hungry, they tried cancelling my daughters visitation because she wouldnt take the money that i had on hand which was $2000, she tried overcharging me to begin with, she wanted $1000 for 3 bouquets of flowers, $1450 for... More

I was forced to give a star! I cant/wont give any stars for brooks funeral home, if i could give a negative review then i would, they we unprofessional, rude, belittling and money hungry, they tried cancelling my daughters visitation because she wouldnt take the money that i had on hand which was $2000, she tried overcharging me to begin with, she wanted $1000 for 3 bouquets of flowers, $1450 for obituaries then once i advised that its illegal to solicit money when working with crime victims, they cancelled her service that was scheduled for Saturday she called me on friday to call everything off because the deposit wasnt enough. then a person from the crowd swiped their card and at that point they started getting my daughter ready at 11:15am for 1 oclock visitation. I will be reporting them to the better business bureau and Ill be filing a motion for a lawsuit for the disrespect and treatment during my daughters unexpected homegoing. I am appalled with these people, then had the hodacity to ask for the obituaries that were made by the family. she was 3 shades darker than she was, badly made up with nothing done with her hair...nothing. I am very upset and I definitely plan on taking legal action against them. Less

Ms Brooks is the light of the world. So compassionate, caring, loving to me and my family. THANK YOU DEARLY MOMMA BROOKS😇

The Best In The City 💯💪🏿❤️👈🏿

Beautiful with lovely staff they treated me so well

I have worked with Mrs Brooks on several occasions ! What I Love and admires about her is that she so helpful and caring about the families . I have referred other families and will continue to do this I trust and Believe in Brooks Funeral Home .

Mrs. Brooks you did an amazing and outstanding job with my nephew Mr. Mark Lee and his family and I truly indeed have appreciate everything that you and your team at your establishment have done. You placed a stranger love toward My Sister In Law son that we all call Junior. His mom, father, step father, and the rest of the family have felt your love for Junior. I give you 5 Stars for you, your t... More

Mrs. Brooks you did an amazing and outstanding job with my nephew Mr. Mark Lee and his family and I truly indeed have appreciate everything that you and your team at your establishment have done. You placed a stranger love toward My Sister In Law son that we all call Junior. His mom, father, step father, and the rest of the family have felt your love for Junior. I give you 5 Stars for you, your team, and your establishment. Thanks Again Mam Less

Mrs. Brooks and her sweet niece were such a breath of fresh air, very inviting. I thank the heavenly Father for leading us straight to His people. By the grace and mercy of God, the process was pleasant, and smooth. I do truly appreciate and recommend the Brooks funeral home. Sincerely satisfied 😊.

If i could give no stars i would. Absolutely disrespectful and unprofessional. My cousin funeral was rushed and the pastor did not follow the order of service. Instead she talked very distastefully! What does abuse, stds, etc. have to do with the service? That’s not what we wanted. Started the funeral WITHOUT my aunt! Did not let anyone speak from the friends and family nor read the obituary. The... More

If i could give no stars i would. Absolutely disrespectful and unprofessional. My cousin funeral was rushed and the pastor did not follow the order of service. Instead she talked very distastefully! What does abuse, stds, etc. have to do with the service? That’s not what we wanted. Started the funeral WITHOUT my aunt! Did not let anyone speak from the friends and family nor read the obituary. The entire service was on the distasteful pastor speaking about nonsense. Do not go here!!! Less

Is this the only funeral home in MN. Cuz baby they need a 2023 training on embalming. They had some of these people looking hideous. Looked like their heads were sinking down in their bodies and some look like they were actually blown up like a balloon uhhh uhhh y’all better find somebody else to do it

By far the worst unprofessional company I’ve ever seen in my life Zero empathy or respect towards families Then when I seen my mom in her casket at the funeral her eye was slightly open like they didn’t even try to make her face look presentable she was unrecognizable Definitely do not recommend

Absolutely the best funeral home I’ve ever had the pleasure of working with. 100% professional and on top of services. I highly recommend 10/10!

Mrs.brooks will get you taken care of highly recommended! They are so family oriented & don’t waste no time fulfilling your needs.

Mrs Brooks was and forever will be my Angel. From the moment I spoke to her, l felt true love and compassion. She may never understand how she helped myself and my daughter in such a vulnerable moment. The absolute best service any grieving family could ever hope for. Thank you Brooks Funeral Home, and God Bless you Mrs Brooks. -The Cooper family

Speaker or sound system was very poor. Maybe not working? Could not hear music. Masks were available, but no sanitizer. Being able to contact, or gain any communication with this funeral home was extremely challenging. Sad to think that maybe they are overwhelmed with clientele.💔 However they seem to be willing to work with customers to accommodate them. 🙏

thanks you margaret and George for giving carl kelly the peace he deserves without them his service wouldn’t of been possible # look @ god !!!

Always keeping it professional with caring and loving

Brooks funeral home did an amazing job on my aunt celebration of life service. They were very supportive and helpful during this time of sadness. I would definitely recommend Brooks Funeral Home because they take pride in what they do. The care that they give you and your love ones is excellent. Thank you Brooks Funeral Home on a job well done.

This is an excellent place to go to. Especially for black struggling families. Mrs brooks will help you! Trust me. Perfect for helping anyone but a blessing to black families 🤞🏾.

The brooks funeral home is a breath of fresh air. Ms Brooks is such an elegant & amazing woman. I honestly cant believe how much she and her wonderful family helped me during such a difficult time. Thank u so much. I have no idea what i would have done with you!

I attended the service recently of a friend who lost her son. I was appalled at Ms. Margaret Brooks behavior, lack of professionalism, and disregard for the grieving mother and father as well as others in attendance. She stood in the line to hurry the service along but she did not realize she was actually blocking the flow of traffic and that was part of the reason people were stalled and not m... More

I attended the service recently of a friend who lost her son. I was appalled at Ms. Margaret Brooks behavior, lack of professionalism, and disregard for the grieving mother and father as well as others in attendance. She stood in the line to hurry the service along but she did not realize she was actually blocking the flow of traffic and that was part of the reason people were stalled and not moving. When I tried to explain she questioned if I knew who she was. Completely uncalled for question I was helping in the service and obviously knew who she was. She was also posing & taking pictures at the cemetery in front of one of the attendees cars. Complete disregard and lack of judgement on her behalf. If you cannot show compassion and empathy as a funeral director YOU ARE IN THE WRONG LINE OF WORK. Less

We love Mrs. Brooks she is a Godsend and we are so blessed to have connected with her. The best affordable option out there.

Bad service the only thing the owner wife was concerned with is money very rude my mother make up was horrible

I am giving one star because we have to but my family’s experience with the brooks funeral home was terrible. The woman we was rude mean and nasty and showed no compassion to my family .. my sister called for information about my father and she hung up in her face.. she proceeded to say stuff like this isn’t of GOD when in fact it wasn’t because a person who knew GOD would know how to handle some... More

I am giving one star because we have to but my family’s experience with the brooks funeral home was terrible. The woman we was rude mean and nasty and showed no compassion to my family .. my sister called for information about my father and she hung up in her face.. she proceeded to say stuff like this isn’t of GOD when in fact it wasn’t because a person who knew GOD would know how to handle someone who is grieving .. after we removed my father from their care because we just felt it was a terrible fit .. the next day she took someone who did not have permission to see my fathers body …let’s not forget to mention his body was no longer in their care and when we went to the new funeral home we found out someone viewed our father and there was a charge for it in which we took on.. I’m disappointed in the interactions between our family and the funeral home .. and I feel completely disrespected that they saw fit to take someone to view my dads body without consent Less

had an unexpected death and brooks funeral home came through. We had no idea what we was doing, but since we were in such good hands we got everything we needed done. Thank you 🙏🏾

This is the 3rd time that the Brooks Funeral Home has stepped up to help our family and she did her best so that our wishes were met but unfortunately my grandpa legal wife was trying to be underhanded and shady. Mrs. Brooks still maintained her integrity and professionalism by not refunding the money that was paid by us to the woman who tried to get Mrs. Brooks to give it to her when she decided... More

This is the 3rd time that the Brooks Funeral Home has stepped up to help our family and she did her best so that our wishes were met but unfortunately my grandpa legal wife was trying to be underhanded and shady. Mrs. Brooks still maintained her integrity and professionalism by not refunding the money that was paid by us to the woman who tried to get Mrs. Brooks to give it to her when she decided she was going to remove my grandpa because Mrs. Brooks was being a little too helpful with us and honoring our wishes to have a funeral for my grandpa. It was the most stressful time in our life and if it wasn’t for Mrs.Brooks doing the right, honest, and legal thing then that woman would have walked away with my grandpa body and money she didn’t pay. Less

Even though I was the ex wife (wife of 30 yrs). You do not even treat a dog the way my children's father & my grandchildrens grandfather was treated. To put him out while he was terminally ill & Fighting for his life. & to take the opportunity for my children and grandchildren to Have a funeral is pure evil. I've been in relation with the brooks funeral home & Mrs.Brooks herself for many years. A... More

Even though I was the ex wife (wife of 30 yrs). You do not even treat a dog the way my children's father & my grandchildrens grandfather was treated. To put him out while he was terminally ill & Fighting for his life. & to take the opportunity for my children and grandchildren to Have a funeral is pure evil. I've been in relation with the brooks funeral home & Mrs.Brooks herself for many years. And each experience including this very difficult and challenging one has been nothing less than amazing Less

Handled my grandfathers funeral greatly! Even when the devil her self tried to destroy it. Everything was handled beautifully & properly. Thank you

From the hour my father passed away Mrs. Brooks was so compassionate and caring. She worked with the medical examiner to get the information we needed due to our father being abandoned and terminally ill. This is my family's third time using the Brooks services and as long as we reside in Minnesota we will forever be dedicated to using her services. Thank you, Thank you Thank you Mrs Brooks

Ms. Brooks and her family showed us nothing but compassion. They made my father look so good even though the mess that was going on, Ms. Brooks maintained a professional forefront. I will always use The Brooks Funeral home.

I had to put at least one star, but if I could I would leave a 0. It is one thing to deal with a loss of a love one but to be treated so rude, and unprofessional is another. If you would like for things to go smoothly I would not recommend Brooks funeral home and deal with Margaret Brooks, my confidential rights was not granted. Margaret Brooks did a lot of things without my consent or my sig... More

I had to put at least one star, but if I could I would leave a 0. It is one thing to deal with a loss of a love one but to be treated so rude, and unprofessional is another. If you would like for things to go smoothly I would not recommend Brooks funeral home and deal with Margaret Brooks, my confidential rights was not granted. Margaret Brooks did a lot of things without my consent or my signature. I am leaving this review for the simple fact for people to know what they're getting into. Until someone comes in there and clean up the problems this behavior will continue on, we are already hurting and to deal with someone like Margaret Brooks is even more stressful. Less

Not together and was rushed out of service and they made it clear to go directly to cars because they had another service coming in. didn't ask for pallbearers and when they did rushed casket out the door like someone was stealing it and there was no dignity there .. Now I see why this funeral home is cheaper than most ! Do better please because families should be able to pay respect to family pr... More

Not together and was rushed out of service and they made it clear to go directly to cars because they had another service coming in. didn't ask for pallbearers and when they did rushed casket out the door like someone was stealing it and there was no dignity there .. Now I see why this funeral home is cheaper than most ! Do better please because families should be able to pay respect to family property and not worry about the funeral home getting another check for the day ! Tacky . Unprofessional and #brooks needs to figure there system out because the lack of compassion or dignity wasn't there this day ! Less

The brooks funeral home did a tremendous job for my brother and my father funeral. Ms brooks she was very helpful to us at our time in need .she's a real professional. I recommend her to everyone.

I would like to THANK Mr. & Mrs. Brook’s and (FAMILY) for their services in preparing my mother for her Home Going✨ With an extended THANK YOU to Mr. & Mrs. Brooks for their patience as well as their understanding (with me) 💔😢✨ Our MOTHER 💖 looked exactly like the ANGEL she’s always have been to Us💝✨ Again Thank You 🙏🏾✨

I was very pleased with the service I attended today, the staff was so pleasant, and the set up was phenomenal. Great job and thank you

Brrooks funeral home serve my family with dignity and Respect awsome place

Alfred Heckard, I recently prepared my pre-arrangements at Brooks Funeral Home. Very Professional, Honest, Affordable. Ms. Brooks a christian woman, go out her way to help. Thank you n Family so much! of the generous service you provide to help others in a loss of loved ones. Alfred Heckard I Love the Motto; It's better to know us and not need us" Well I'm gonna make sure everyone know who you... More

Alfred Heckard, I recently prepared my pre-arrangements at Brooks Funeral Home. Very Professional, Honest, Affordable. Ms. Brooks a christian woman, go out her way to help. Thank you n Family so much! of the generous service you provide to help others in a loss of loved ones. Alfred Heckard I Love the Motto; It's better to know us and not need us" Well I'm gonna make sure everyone know who you are! A Blessings From God. I'm gonna make sure I inform everyone I can to give back about Brooks Funeral Home 👍🏾🙏🏿🙏🏿🙏🏿💕 Less

Brooks Funeral Home provided very caring service to my family, when my daughter died. They provided all the information I needed to know. There was a pastor there while we were viewing our loved one and she prayed with us. Very caring people.

My boyfriend and I lost our only child/son. August 25 of 2021. He pass away 30 mind after birth. It taken them 2 weeks get him from the children hospital. We gave them our information right away. Our son was Creamed. By law they suppose to keep his body 22 days but they had him for 3 months. They gave us the run around. What sad is my mother law suppose be her friend. So as a friend she promise m... More

My boyfriend and I lost our only child/son. August 25 of 2021. He pass away 30 mind after birth. It taken them 2 weeks get him from the children hospital. We gave them our information right away. Our son was Creamed. By law they suppose to keep his body 22 days but they had him for 3 months. They gave us the run around. What sad is my mother law suppose be her friend. So as a friend she promise my mother in law and us. She would give us a free urne. But nope when we finally got him back to us he was in a box like he wasn't nothing. My son suppose be treated like a prince but she treated him like nothing. Her son was also doing the run around. Both of them blame each other Less

I appreciate the amazing job that Brooks Fuberal Home performed with my son. Everything went exactly like I asked with a extra touch of perfection.

Mrs. Brooks is professional, experienced, and most of all compassionate. She did more than we ever expected, and helped our family secure financing for a lovely funeral through available resources that we didn’t even know about. It is clear that she loves her work, and it is more than work for her…a ministry. I recommend Brooks so highly.

I think her work is great and she's a great person And I would recommend her to any and everyone

If I could give no stars I would my daughters dad passed away due to her only being 14 I called brooks and asked if they would be willing to keep some ashes for my daughter. I was giving a call back and told to meet at 12 and was hung up on. Never agreed to the time due to me being sick. I called her cell phone back and she was very rude and unprofessional and told me this is her cell and she dos... More

If I could give no stars I would my daughters dad passed away due to her only being 14 I called brooks and asked if they would be willing to keep some ashes for my daughter. I was giving a call back and told to meet at 12 and was hung up on. Never agreed to the time due to me being sick. I called her cell phone back and she was very rude and unprofessional and told me this is her cell and she dosent take calls on her cell but called me from that number. I called back yesterday left a message with receptionist no return call. Today was the service and my daughter did not get any ashes. The funny thing is she told me I could but seems like that was a lie the whole time due to him already being cremated before the service. I explained to her that due to the ignorance of his other family members my daughter didn't want to go because she didnt feel comfortable. She told me this is my funeral home and nothing will happen you can drop her off and she can sit by me. At the end of the day my child is 14 years old and never knew her dad due to his choice of not wanting to be in her life like his assumed to be other children. I wanted to get closure and support my child the best way that I could. She told me that I could bring a birth certificate but never returned my calls when I told her I couldn't come at 12. They are liars rude and very unprofessional. They still haven't called me or saved my 14 any ashes. I wouldn't Barry a spider at there funeral home I read the reviews and seeing how they handle me regarding my 14 year old I believe every review I read. This is why it's hard to support black owned anything it's sad and they outta be ashamed of them self I would not ever do any business with them I rather be left in the morgue then to go to this funeral home.and remember we all will leave and god is watching everything you all do Less

Brooks Funeral Home needs to be burned down for the disgusting woman who works there and I pray she’s in it. Never In my 25 years have I been so angry at another human being. Not only did Ms. Brooks not know the family but she handed my grandfathers suit back to my mother his only Child and said she couldn’t do anything about it. This woman is a liar a theif and no one should have their family se... More

Brooks Funeral Home needs to be burned down for the disgusting woman who works there and I pray she’s in it. Never In my 25 years have I been so angry at another human being. Not only did Ms. Brooks not know the family but she handed my grandfathers suit back to my mother his only Child and said she couldn’t do anything about it. This woman is a liar a theif and no one should have their family sent here. If you see this Ms. brook I wish nothing but the worse for your family and I mean every single damn word I said. IF YOU LOVE YOUR FAMILY NEVER GO TO BROOKS FUNERAL THEY WILL TREAT THEM LIKE THE DIRT UNDER THEIR SHOE!!! Less

Was very pleased with the makeup of the children father thanks again did a awesome job

i do not recommend this place. if you can skip past this place do it!!! mrs brooks is very ghetto and unprofessional, she always talks about her five sons and how she’s from chicago we dont care about that , we’re here for our deceased loved one. they didn’t even type our obituary right, it was very rushed!! would give 0 stars if i can. all the good reviews must be from family members/friends bec... More

i do not recommend this place. if you can skip past this place do it!!! mrs brooks is very ghetto and unprofessional, she always talks about her five sons and how she’s from chicago we dont care about that , we’re here for our deceased loved one. they didn’t even type our obituary right, it was very rushed!! would give 0 stars if i can. all the good reviews must be from family members/friends because this is the worst place to have services. everything they do here is for the money(very money hungry)!!! my loved one would have hated me for the service i received!!! Less

i do not recommend this place. if you can skip past this place do it!!! mrs brooks is very ghetto and unprofessional, she always talks about her five sons and how she’s from chicago we dont care about that , we’re here for our deceased loved one. they didn’t even type our obituary right, it was very rushed!! would give 0 stars if i can. all the good reviews must be from family members/friends bec... More

i do not recommend this place. if you can skip past this place do it!!! mrs brooks is very ghetto and unprofessional, she always talks about her five sons and how she’s from chicago we dont care about that , we’re here for our deceased loved one. they didn’t even type our obituary right, it was very rushed!! would give 0 stars if i can. all the good reviews must be from family members/friends because this is the worst place to have services. everything they do here is for the money(very money hungry)!!! my loved one would have hated me for the service i received!!! Less

Brooks funeral home did an amazing and awesome service for my husband, the service was so beautiful and so much more than I expected for the money I spent, when I tell you my husband looked so good, I mean they really did great, they found a beautiful church big enough to hold our huge family and friends the Reverend was amazing they even got a singer to sing so beautifully, I recommend Brooks t... More

Brooks funeral home did an amazing and awesome service for my husband, the service was so beautiful and so much more than I expected for the money I spent, when I tell you my husband looked so good, I mean they really did great, they found a beautiful church big enough to hold our huge family and friends the Reverend was amazing they even got a singer to sing so beautifully, I recommend Brooks to anyone wanting the best for their loved one, please use Brooks Funeral Home, You Won't Be disappointed Less

Brooks Funeral Home provided outstanding service. Very professional and accommodated my family with top notch service. I recommend this funeral home and Margaret Brooks personally for making me feel like family & taking care of all our needs.

I have known Miss Brooks for over 15 years and found her to be very professional caring to each family that walks through her door Miss Brooks went beyond the call of duty to help many families when they did not have any financial help Miss Brooks is very courtesy to everyone that walks through that door of her funeral home and for me to read negative posts about Miss Brooks is very disappointed ... More

I have known Miss Brooks for over 15 years and found her to be very professional caring to each family that walks through her door Miss Brooks went beyond the call of duty to help many families when they did not have any financial help Miss Brooks is very courtesy to everyone that walks through that door of her funeral home and for me to read negative posts about Miss Brooks is very disappointed like I said you don't have to be the biggest to be the best Miss Brooks has been serving the North Minneapolis South Minneapolis East side St Paul West side of St Paul and even St Paul Ms Brooks is a very very nice intelligent young lady Less

i would never recommend this company to anyone. they will steal your money

i would never recommend this company to anyone. they will steal your money

I can't emphasize enough in this review to continue on your search to bury your love ones with dignity by not selecting this funeral home.

Mrs. Margaret Brooks was very caring. She explained everything to my family and I'm glad we chose Brooks Funeral Home. If you have a death in your family you will not go wrong with this funeral home. Thank you.

This lady is so disrespectful, she lied to us about putting my god mother in a white casket but it was blue and the carnations was old and dead. (Although they money we paid was supposed to cover all flowers)The markup was rushed and messy very unprofessional it was all over the clothes and hat( if u seen her you know what I’m talking about) She rushed us out and locked the door before everyone... More

This lady is so disrespectful, she lied to us about putting my god mother in a white casket but it was blue and the carnations was old and dead. (Although they money we paid was supposed to cover all flowers)The markup was rushed and messy very unprofessional it was all over the clothes and hat( if u seen her you know what I’m talking about) She rushed us out and locked the door before everyone could leave....She shows no compassion it’s all about money for her... I HIGHLY DO NOT Recommend  Less

The driver of the hearse drives like a complete a hole

My family and I used this funeral home and I am located in another state but was handling some of the affairs of my deceased love one with the permission of her son. This funeral home was less than professional and hung up on me. I operate a business myself and very familiar with handling business and treating customers with respect and I definitely conduct myself on the job and off in a manner t... More

My family and I used this funeral home and I am located in another state but was handling some of the affairs of my deceased love one with the permission of her son. This funeral home was less than professional and hung up on me. I operate a business myself and very familiar with handling business and treating customers with respect and I definitely conduct myself on the job and off in a manner that reflects my brand. So her hanging up was not warrented. She is rude and lacks compassion for grieving families. Every one of these negative reviews in my opinion is very truthful. I would not use them to bury a pet. Less

I love this lady she treats everyone like their family she loves her community and the people that’s in it and she is more than fair with their prices and services I love you Mrs. Brooks from me and my family keep on doing what you’re doing ( Brooks funeral home) you and your family Are truly loved and respected and appreciated by your community well those that have common sense❤️❤️

I love this lady she treats everyone like their family she loves her community and the people that’s in it and she is more than fair with their prices and services I love you Mrs. Brooks from me and my family keep on doing what you’re doing ( Brooks funeral home) you and your family Are truly loved and respected and appreciated by your community well those that have common sense❤️❤️

Thank You for the experience you gave us with our brother.....We will be forever Grateful...

Brooks Funeral Home isn't fit to services my Dog. Ms brooks isn't deserving of the title MS. she's no lady at all. She's very disrepectful, unprofessional, unethical, rude, and all about the Money. The people that give her good reviews had to have been friends and family members. she very ghetto. with a nasty attitude. the quality of work she did on my love one is of Low-grade and poor-quality. I... More

Brooks Funeral Home isn't fit to services my Dog. Ms brooks isn't deserving of the title MS. she's no lady at all. She's very disrepectful, unprofessional, unethical, rude, and all about the Money. The people that give her good reviews had to have been friends and family members. she very ghetto. with a nasty attitude. the quality of work she did on my love one is of Low-grade and poor-quality. I would have done a much better job. I give her Zero Stars. Less

Thank you to Cash Money Motor Club, Gatson Family, and Brooks Fureral House for the Amazing Service Thursday Morning regarding our Monica Peaches Renee Bradley in the city of Saint Paul Minnesota's Capital. Although Amazing Service, this one Star Review is due to The Brooks family funeral Home offering a Beautiful Angel White Casket and taking it away after the service. This leaves me to assume ... More

Thank you to Cash Money Motor Club, Gatson Family, and Brooks Fureral House for the Amazing Service Thursday Morning regarding our Monica Peaches Renee Bradley in the city of Saint Paul Minnesota's Capital. Although Amazing Service, this one Star Review is due to The Brooks family funeral Home offering a Beautiful Angel White Casket and taking it away after the service. This leaves me to assume the Brooks Family Funeral House will be placing someone else's Loved one in a Gorgeous Castket that my Loved one has already laid to rest IN. Less

This funeral home should not be used by anyone. I had a relative who used this business and nothing that was promised came to fruition. The floors were stained and had not been cleaned by the appearance for quite some time. Take your business somewhere else so you won’t be disappointed while you are mourning the loss of a loved one.

Words can't express the hospitality, professionalism, and seamlessness they made the process.

I have had to arrange a few funerals in my time. But the funeral Brooks did for us was was so worrie free. They did a fantastic job on my cousin. Every thing went so smooth. The Best Funeral Home Ever. Thank you Mrs. And Mr. Brooks for everything.

I was referred to Brooks. I have had several family members go through this funeral home. Never in my mind would I have thought I was being lied to. My precious daughter looked a mess. The repetitions board paid her for services that was not rendered. I was told I would not have to come out of pocket because it was a homicide. 860 was paid out of pocket at our first meeting then the crime victims... More

I was referred to Brooks. I have had several family members go through this funeral home. Never in my mind would I have thought I was being lied to. My precious daughter looked a mess. The repetitions board paid her for services that was not rendered. I was told I would not have to come out of pocket because it was a homicide. 860 was paid out of pocket at our first meeting then the crime victims bord paid that too. Never ever again. Return my calls and my oldest Daughter's calls. You should not take advantage of people in grief. Shameful. Trying to keep our money in the community won't happen again. I found out every funeral home works with crime victims repercussions. Lie on lie. The flowers you said you donated were on the bill. The vault was on the bill. We paid Elmhurst cemetery cash. Just greed. God is watching and I hope you get fined and shut down. Less

Mrs.Brooks wouldn’t let me dress my son. When I viewed him before his service he was green and right before the funeral he was still green, my family had to add more makeup to him. She told me she’d put him in a nice urn and yet she put him in a black box. I’ve called several times and she wouldn’t answer for me to get my son’s death certificate so I popped up and she was very rude!

To everyone that has done business with Brooks Funeral home based on merit and longevity within the community we thank you and appreciate your service. My name is Bonnie Brooks and I am the great-granddaughter of George and Ruth Brooks. I am using this platform to apologize to the people who have been mistreated and inconsiderably acknowledged. When our great-grandfather and great-grandmother sta... More

To everyone that has done business with Brooks Funeral home based on merit and longevity within the community we thank you and appreciate your service. My name is Bonnie Brooks and I am the great-granddaughter of George and Ruth Brooks. I am using this platform to apologize to the people who have been mistreated and inconsiderably acknowledged. When our great-grandfather and great-grandmother started this business they did so with intentions to create a legacy for their family and pass down to generations. Unfortunately, due to greed and misfortunes the merit of the business has been tarnished and in consequence our families’ lives has been threatened by people such as Margaret and George Brooks. Our family is disheartened by the the awful reviews and mistreatments when people are dealing with the most difficult times in their lives. We love you all and ask that you take your business where you are treated respectfully. Less

Brooks Funeral Home provides a service that's unsurpassed. They truly care ❤ and make the difficult process of memorializing your loved ones an extremely pleasurable. Margaret and George Brooks got Customer Service figured out and they go over and beyond the call to care about the families they serve. Brooks Funeral Home is the number one funeral home is St Paul in my opinion. Came in with a heav... More

Brooks Funeral Home provides a service that's unsurpassed. They truly care ❤ and make the difficult process of memorializing your loved ones an extremely pleasurable. Margaret and George Brooks got Customer Service figured out and they go over and beyond the call to care about the families they serve. Brooks Funeral Home is the number one funeral home is St Paul in my opinion. Came in with a heavy heart ❤ and left extremely satisfied. Less

I wish I could give them no stars. Mrs. Brooks is very rude and showed no compassion for our family. She was rude when we asked questions about obituaries and instead of her telling us they don’t print them there she said she don’t discuss obituaries after hours. And told us the day of the funeral about the obituaries. Luckily we found someone to print them in such short notice. She was confusing... More

I wish I could give them no stars. Mrs. Brooks is very rude and showed no compassion for our family. She was rude when we asked questions about obituaries and instead of her telling us they don’t print them there she said she don’t discuss obituaries after hours. And told us the day of the funeral about the obituaries. Luckily we found someone to print them in such short notice. She was confusing us with another family and that’s why she was so rude she explained. But no one deserves to be treated that way especially in a tragic time. I will never recommend them Less

This place operates illegally, under Mrs. Brooks lead. She isn't liscenced to be a mortician !

Mrs. Brooks really took good care of us and did a wonderful job handling my son's arrangements. Their communication, sensitivity and attention to detail was excellent and they were very concerned about our needs and wishes. I would highly recommend Brooks Funeral Home to anyone who needs these services.

*Margaret Brooks is not a licensed mortician* She is the absolute RUDEST woman with no regards for the families feelings. " somebody needs to come get this body out of my mortuary ASAP and bring cash money " is what she yelled to us on the phone because we decided to change funeral homes. She does not even show you a general price list so she will milk you. My price through her was $9,000 and we... More

*Margaret Brooks is not a licensed mortician* She is the absolute RUDEST woman with no regards for the families feelings. " somebody needs to come get this body out of my mortuary ASAP and bring cash money " is what she yelled to us on the phone because we decided to change funeral homes. She does not even show you a general price list so she will milk you. My price through her was $9,000 and we went to speilman and that price dropped $4,000. Can someone please report her for practicing without a liscence and also point me in the right direction to do the same ! Less

Brooks you all did a horrific job on Mr.Bruce.How dare you leave blood under a gunshot victims nails as well as not cover up his gunshot wounds. You don’t ever have to worry about a referral ever. You know what you did was not acceptable. Had it been my family member you’d refund me or we’d for sure be in court. This is why we can’t support our own cause we don’t do right. Disgusted

The Brooks family is family they have been there for my family threw all of our pain they know how to treat you welcome you and give so much love I will recommend anyone they love you respect your family and friends andMs. Brooks is a lovely Women she understands your pain and she will help you threw anything your going threw God continue to bless this Family she and her husband and son’s are ama... More

The Brooks family is family they have been there for my family threw all of our pain they know how to treat you welcome you and give so much love I will recommend anyone they love you respect your family and friends andMs. Brooks is a lovely Women she understands your pain and she will help you threw anything your going threw God continue to bless this Family she and her husband and son’s are amazing people and I love this Beautiful family God continue To Bless this family Thanks you so very much my god continue allow you to keep doing what they do for the Community God Bless❤️❤️🙏🏿🙏🏿🙏🏿 Less

At 60 this was the first funeral I was responsible for planning as we've had 2 ever, one was approx. 102 days before and the experience was horrifying . I am honored to have met Margaret Brooks as my family couldn't handle two of the same. My brother looked as though he was asleep, so peaceful. The funeral was a beautiful celebration of the life of my brother. Margaret Brooks was very compassio... More

At 60 this was the first funeral I was responsible for planning as we've had 2 ever, one was approx. 102 days before and the experience was horrifying . I am honored to have met Margaret Brooks as my family couldn't handle two of the same. My brother looked as though he was asleep, so peaceful. The funeral was a beautiful celebration of the life of my brother. Margaret Brooks was very compassionate, well organized and all done in 1 week as I requested. 60 days ago I lost my brother/best friend and he is happy with Margaret and Brooks Funeral Home also. Thank you so much...... Less

My family and I would like to thank Brooks Furneal Home for all you all have done for our family. Mrs.Brooks thank you for being honest,loving, caring.Much love to you and yours. Robin Anderson❤️

Never have I every met a group of loving Individuals, Christians (Jesus loving), professional, and will do anything for someone else's benefit. Thank you Mrs. Brooks for everything you have done. Your family has been such a blessing ( thanks Mr. Sanders) I highly recommend there services.

Giving this funeral home 1 star was too much. Mrs. Brooks were very disrespectful during the service. To have our family member pass away from something so tragic. First, of all the body wasn’t completely ready during the viewing to cover the body. Secondly, she disrespected her husband during the service. Why she thought it was alright for to speak we had no clue. The funeral home is very tacky ... More

Giving this funeral home 1 star was too much. Mrs. Brooks were very disrespectful during the service. To have our family member pass away from something so tragic. First, of all the body wasn’t completely ready during the viewing to cover the body. Secondly, she disrespected her husband during the service. Why she thought it was alright for to speak we had no clue. The funeral home is very tacky and small in the inside. During the service Mrs. Brooks were handing out hot bottles of water. She was asking for more money which, the funeral will be paid for in full. I guess Mrs. Brooks assumed we didn’t know. I’ve never been to a funeral home as tacky and money hungry as this one. Less

I want to thank the staff of brooks funeral home, for there services, they made my family fill right at home, they are caring, compassionate, & trusted worthy. I will refer anyone to brooks funeral home, they are perfect.

Website is 2+ years out of date.

Hard to even click on 1 star. The Brooks family are the most incompetent, unprofessional, unsympathetic crooks I have ever had to deal with. Mr and Mrs yelling and arguing with each other during our consultation to discuss the details of burying my brother. They were late to bring my brother to the church for his funeral service. The only card of condolence we received was the one literally han... More

Hard to even click on 1 star. The Brooks family are the most incompetent, unprofessional, unsympathetic crooks I have ever had to deal with. Mr and Mrs yelling and arguing with each other during our consultation to discuss the details of burying my brother. They were late to bring my brother to the church for his funeral service. The only card of condolence we received was the one literally handed to my grandmother from her aunt. This is very suspicious since we have had some people ask if we recieved their cards (which we didn't). I could elaborate in more detail of the unbelievably, horrible experience we had as a family grieving our 18 yr old loved one lost to gun violence in these increasingly, dangerous streets of St. Paul/Minneapolis, but it still brings me to tears exactly one year later. The disrespect for my dead brother and his grieving mother was incomprehensible! Why these people are still in operation today is beyond disbelief to me. Please, please do not use The Brooks services. Having to bury a loved one is painful enough, but to add the guilt of sending them off in this way is horrific. Believe me, the only thing the Brooks saw when we walked through their door were money signs. No empathy, period. The only reason you see 2.5 stars for this joke of a funeral home is because MARGARET BROOKS GAVE HERSELF 5 STARS!!! THEY NEED TO BE SHUT DOWN. NOBODY SHOULD EVER HAVE TO EXPERIENCE WHAT OUR FAMILY DID, EVER Less

My mother in law past away last year and a co worker passed the information about brooks over to me. I shared the info with my husband because to be honest we were very tight for money and her life insurance didn't pay out due to her passing before 2 years came up. They made her look so peaceful and her going away was small but its was very beautiful and personal.

I have never experienced anything like I did with Brooks Funeral home. While making preparations for my grandson's funeral Mr. and Mrs. Brooks yelled and argued with each other the whole time. Mrs Brooks was extremely insensative to our grief and showed absolutely no compassion. They were almost an hour late bringing my Grandson to the church which made it impossible for us (his mother, fathe... More

I have never experienced anything like I did with Brooks Funeral home. While making preparations for my grandson's funeral Mr. and Mrs. Brooks yelled and argued with each other the whole time. Mrs Brooks was extremely insensative to our grief and showed absolutely no compassion. They were almost an hour late bringing my Grandson to the church which made it impossible for us (his mother, father, siblings and grandparents) to view him and say our goodbye's privately as the Church was full by then. We actually had to ask everyone seated in the church to please leave for a moment so that his mother could be alone with him for 5 minutes.when my Grandson's ashes were ready to be picked Mrs never called his mother to let her know he was there. I found out when I had to call her for some information I needed. His mother and father should have been called immediately and not have to find out through me. I could go on and on about our horrible experience, but it would turn into a book, but I will share the icing on the cake. Mrs Brooks called me two weeks after burying my grandson yelling at me and telling me my daughter was going to die if someone didn't step in and help her because, as she said, I quote, "she is on something and there is something wrong with her". I thought, no she's not "on anything" and yes, there is something wrong with her...she is grieving the loss of her first born son to murder. When my daughter went to retrieve her sons ashes Mrs Brooks proceed to yell at her and tell her that her family was crazy. Then when my daughter asked her what the date was, she yelled at her and repeated over and over, "you don't what what the date is? Are you in your right mind?" I couldn't believe that she would treat a grieving mother they way she did. I still feel like it was a bad dream because our experience is almost too unbelievable. But,rest assured it happened. Less

Late for funeral and Margatet Brooks made it about herself. She is the worst funeral director I have ever met. Wish I could give a negative 50. Brooks funeral home sucks and anyone associated with it is a psychopath that feeds on the vulnerable at their worst moment in time for MONEY. Hope your stay in the afterlife was just as uncomfortable as the service you provided.

If I could give 0 stars I would. Margaret Brooks was very rude and disrespectful to my family and was extremely unsympathetic. The services received was HORRIBLE! At the funeral my cousin had this thick white make up on his face like a clown, smelled bad, nails was dirty. Basically the same way he was brought there is the same way she brought him to the funeral. She made what was already a hard a... More

If I could give 0 stars I would. Margaret Brooks was very rude and disrespectful to my family and was extremely unsympathetic. The services received was HORRIBLE! At the funeral my cousin had this thick white make up on his face like a clown, smelled bad, nails was dirty. Basically the same way he was brought there is the same way she brought him to the funeral. She made what was already a hard and emotional time worst! Less

Very disrespectful to my family. Very unprofessional. Margret Brooks prey on the vonerable, and crackheads that try to plan a funeral. She take advantage of vonerable adults that don't know what they are doing. And make the family pay money out of pocket along with the victim service money. She is a poverty pimp. Giving her a 1 star rating was the only way to post my experience.

I was recently there assisting a very close family friend make arrangements for her son. The people there were very friendly and professional. They were very comforting and knowledgeable about the less stress ways to have things done. Margaret Brooks helped make the decisions less confusing and gave my friend some peace.

Margaret Brooks has to be the most rude and unsympathetic funeral director or owner I've ever encountered. I spoke with her to plan the services for my loved one and just from the conversation I decided to go else where. Her people skills leave a lot to be desired. At the very least she needs to learn empathy and compassion and a remedial customer service class wouldn't hurt. You don't treat ... More

Margaret Brooks has to be the most rude and unsympathetic funeral director or owner I've ever encountered. I spoke with her to plan the services for my loved one and just from the conversation I decided to go else where. Her people skills leave a lot to be desired. At the very least she needs to learn empathy and compassion and a remedial customer service class wouldn't hurt. You don't treat the deceased like a cash cow. You could also learn how NOT to sound so crude sleazy and classless. You shouldn't get upset with callers when you can't provide a price list. In my opinion things look a bit fishy, like you're trying to get whatever you can from the grieving and that's not a good look. Less

The lady working there was soo rude, in more ways than one! also when the service was going on they let people walk in and out of the funeral home. The equipment was very out-of-date and did not work well. witch when we called they said otherwise. we had to find out 15 mins before the service started. when the service was over they rushed everyone out the door. we ate 2 blocks away and they had t... More

The lady working there was soo rude, in more ways than one! also when the service was going on they let people walk in and out of the funeral home. The equipment was very out-of-date and did not work well. witch when we called they said otherwise. we had to find out 15 mins before the service started. when the service was over they rushed everyone out the door. we ate 2 blocks away and they had the nerve to come and eat the food!?!? I've never in my life seen that. my aunt inquired about some missing flowers and the lady said that she would be back there in a couple of hours because she had things to do!? mind you she was only two blocks away from the funeral home. she was just sitting there talking and eating our food. but was somehow to busy to go check on our flowers. I have never seem such unprofessionalism disrespect and tackiness on a already heartbreaking occasion. Less

Not a good place for a service they allowd people to walk in and out of the funeral home as the service was going on. It was very distracting. Then when the service was over they rushed everyone out of the building. Not very friendly people that work there.