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I have had bike issue in the past that other shops couldn't figure out and when I took it to Plaines, Mike diagnosed it in minutes.. Tom recently did a full assessment on my bike when it got ripped off my roof rack by a tree branch - he is an incredible educator and technician of all parts if you need to trouble shoot. And Claudia is a rare type in a bike shop - she keeps the place going with a fun vibe while helping you make decisions on products without the sales feel. We're lucky to have Plaines! Less

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Claudia was very friendly, knowledgeable, and helpful in our consideration of downhill and cross country equipment needs. The store carries all major brands, pricing is competitive and location convenient. Less

A lot can still change in the remaining part of the year. All you need is a resourceful investment that can change your financial life. I never thought I could make it big on Forex and Crypto trading until I came across the most amazing manager ever. Mrs Anita Ephraim , has been a blessing to me ever since I met him. I started with an investment of $2,100 and within 7 days, I was able to make a profit of $25,650. I'm very grateful to Mrs Anita Ephraim for all he good works, He's indeed a Godsent to me and my family. I recommend him to anyone who needs a financial breakthrough and those who want to make good profits from Forex/Crypto trading, as well as Stock trading and Binary options. Mrs Anita Ephraim is the best account manager for you. You can contact him on, Email:[email protected] WhatsApp:+1 224 208 8320 Less

Plaine's has provided services twice. The first was a simple bicycle tune up, the second service was to add a Thule roof rack to a new SUV. The cycle service was fine and quick. The roof rack work saved hundreds relative to the price proposed by my car dealership. Plaine's is a great addition in the area. Less

I grew up in the Berkshires and purchased a bike at Plaine's about 30 years ago, so it was nice to be able to purchase another new bike and support this local business again. I appreciate being able to see the bikes and learn about their features from people who I feel are knowledgeable and trustworthy. I love the Trek Verve 2 bike I purchased, felt it was priced fairly, arrived and was assembled quickly, and I was outfitted with all the accessories I needed in one stop. I highly recommend a stop at Plaine's if you are shopping for a quality bike. Less

I came in late in the season with my kids to rent equipment for the ski season. Luckily, Jake was able to hook us up with some good equipment! He was very knowledgeable, made good recommendations and answered all of our questions. Thank you!! Less

I have been going on and off for 40+ years. The staff is always friendly and accommodating. Unlike most customers, I always have a unique problem like fixing an old bike with newer available parts, they assist me with what I need or suggest a solution. I really can't say enough, Plaines is a Pittsfield Institution, and I would go further and call it a Pittsfield Gem! Less

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I'm happy with the service from Plaine's Bike. They had to sub a different set of brake pads for ease in shipping...no worries. The bike rack was drop shipped from Trek, and got here in 24 hours. That's speedy service! Less

It will be bad to keep this alone to myself I came across the best forex expert ever Mrs Kelly Robert, who really help me to invest, Mrs Kelly Robert, is very honest and diligent in her work. All I did was to invest $500 and within 7 days she made $7000 profit for me. contact Her Via: Email: [email protected] or WhatsApp:+19254145596. Less

Plaines is the place to go for your bicycle needs. They are not simply out to make money, but do seem to genuinely care about the customer, and their needs. I definitely recommend Plaines. And, after my recent visit, it made me say to myself that I will NEVER go to a certain East St. competitor ever again! That competitor is very snobby, and arrogant, and they think everyone has $1000's to spend on their overpriced merchandise. Plaines is not like that at all. I went there to have my chain replaced, and they had me out of there inside of 15 minutes, and without charging me an arm and a leg! The competitor: I might have to leave my bike there until they got around to it. I am sticking with Plaines for any future bike needs. You rock, Plaines! Less

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Very happy, I found on Plaines.com the end of 2022 Snow Season discounted prices for the name brand Swix snowboard wax tune items that I have wanted for a while, popular high demand items discontinued by Swix. Customer service was great, always answered the phone, Claudia verified inventory before I did my checkout online, plus FREE shipping made it a no-brainer to complete the purchase via PayPal. Yes, I will definitely refer my snowboard family and friends to Plaines.com, I wish more stores were as good as Plaines.com, Thank you :)) Less

Came here to purchase a hard to find Thule Cargo box that they had in stock. Team members volunteered to install it, walked us outside showed us how it worked and sent us on our way. Friendly, thorough, quick service! Less

I brought my sons skis in on Saturday to be remounted. The employee asked when I wanted them back because they had about 14 bikes ahead of us. Needless to say I received a text 3 hours later that they were ready! What amazing staff you have that actually care about their 12 year old customers! He’ll be on the mountain today! Thank you! Less

Great pricing, fast shipping and unrivaled customer service for some small missing screws. They were overnighted to my house the next day. would never hesitate to buy from plaine's again! Less

Absolutely all the good news and all the positive reviews about Mrs Linda james an expert, skilled, and trustworthy Forex/Binary broker is 100% factual and true as I invested part of my hard-earned salary of $1,000 where Linda Traded on my account effectively to be able to earned a huge profit of $13,000 after just 7 days trade on her extremely profitable Forex/Binary company/platform. "Opportunities don't happen, you create them." Now I’m persuaded, convinced and totally believed on Forex/Binary Trades thanks to Linda. Contact her on What’s-app; +1 (832) 324-5625 E-mail; [email protected] Less

Claudia pulled out all the stops getting me into new boots and skis. I absolutely love the set up and am so thankful she was at the counter when I walked in. (Claudia, if you see this, I LOOOOVEEEEE my new skis!) Less

Such a great shopping experience; we got everything we needed and were helped by friendly knowledgable staff. This shop is really a one-stop-spot for anything relating to skiing. We did not use the other areas, but, yeah, will totally comeback here in the Spring when we begin biking again. Great store! Less

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I always enjoy my interactions with your staff. Everyone is always very friendly and helpful from the staff down in the basement to Claudia (who is so extra warm/friendly and knowledgeable every single time I have come in over the past decade plus). I don't see tons of great customer service out there, so I especially recognize it when I see it. So yes, I would 100% recommend anyone to come to your shop. Less

We've always had wonderful, friendly, knowledge service at Plaine's. The staff rocks and always goes the extra mile to make our visit successful. We will be back Less

It was an exceptional purchasing experience - terrific value for the money. The staff was knowledgeable, friendly, and efficient with which to work. We left with a completely outfitted and excited skier! Less

Super chill staff and great at answering any questions you have great prices and always have good deals. I wouldn’t recommend this place more. Super good atmosphere and great for ski boot fittings and all your ski gear they have everything! Less

Plaines is the premier Bike shop. Absolute experts in the service and sales area. I brought my bike in for a level 2 service and it is just like new!!! Less

The staff was incredibly helpful and friendly, the service was very efficient, solid and well-explained, and my bike is 110% better now. Thanks so much — I'll definitely be back! Less

Great shop. Could not have been more helpful! Dropped in with my Campy equipped bike, staff were so helpful with the intention of getting me back on the road. They quickly determined that my freehub had sheared off and was destroyed, and being Chris King needed proprietary parts. Great to know that this amazing area for cycling has such a great bike shop in the locality should you ever need it. Less

The service was very quick. Our skis were ready earlier than the team promised. People at the store are kind and treat you like you are the only customer that matters! Less

We love Plaines! Best service and equipment for biking and skiing in the Berkshires. Great inventory, knowledgeable staff, awesome service every time. Everyone at Plaines is dedicated to getting you on the best bike *for you* - they truly are focused on what's best for your situation. Recommended 1000% (ask for Claudia) Less

I like Zack ( that would be Zack the original ) He did a great tune-up on my bike, while teaching me how to care for things myself. I was good to be back in the shop. Less

The level of personal attention was terrific....You left with the understanding of what customer service is ....Great experience ...top to bottom John & Jane Less

Everyone there was kind, helpful and knowledgeable. They were friendly and supportive, and exceeded expectations based on an experience with another local bike repair shop. Thank you to the entire team! Love being around true bike enthusiasts who also have the skills. Less

My bike repair was a small matter, but it was not taken as such by the people at Plaine’s. It was done quickly on a busy day. Zach was professional and interested, and explained the work clearly. I got the bike an hour later looking great. I asked him for one small tweak and he did it right away. I couldn’t be more pleased with both the people and the work. They really care and they are fine people. Less

They have been really great this season - came in several times for board maintenance and to replace my boots. Always super helpful. When I had an issue with my recently purchased snowboard boots they replaced them with no issue. I can see why people are so loyal to them, we'll definitely keep coming here in the future. Less

This place may be across the country from me, but they treated me excellent! I wanted a specific bike, an origin8 crawler. They sold me one, boxed it up and shipped it during a pandemic when no one else could find one! My go to place for bikes from now on! Less

Very knowledgeable staff regarding ski equipment and rentals. And when they did not have the product I wanted in stock, they negotiated a price on a similar (yet more expensive) product proactively. I didn’t even need to ask them to do that! Thank you! Less

I had a wonderful experience here. It was my first time shopping here and it won't be my last. The staff was quick and attentive and understood exactly what I needed strait away. They took very good precautions to keep people safe during these strange times and I greatly appreciated that. When I wasn't sure if I wanted to make a purchase, they set the item aside for me so I could come back later if I made a decision. If you need bike and snow sports supplies or services, this is the place to go. Less

Claudia is over the top fabulous! She is so knowledgeable, accommodating and just a total pleasure! Not easy to get the kind of customer service Plaine’s delivers! Thank you!! Less

Always a great experience. Friendly staff and decades of expertise on the equipment for every sport they sell equipment of. Also great local expertise on where to ski, bike or golf in the Berkshires. Less

They took pity on me the other day, despite my being an out of towner, and having no clue. Having done my research, knew they had a good reputation...but went above and beyond and I am so grateful. Less

Came into shop with shredded Derailer while riding Mountain Creek. Number 1 was they had a brand new Eagle NX. Number 2 was it was installed within 10 min and a great price. Great shop. Friendly Less

Claudia is very customer service oriented and is very pleasant and professional. In addition, the organization strives to provide superior quality work. They went beyond the standard to learn about my ebike despite not having expertise in the brand. I have tried two other bike shops in the area and none have been as accommodating as Plaines. I believe that I have found the shop to service my cycling needs for today and in the future. Less