This company was great to work with. They explained everything to me in great detail and were very patient as I had a lot of questions. Great staff!
Aug 07, 2023
Great company, very nice people to work with. Very knowledgeable, listen to the instructions hit those baseboards with the fans and don’t forget the bed that’s where most of them will be.
Make the room HOT over 120!
Be patient it will take a little while for the room to want to temperature.
Very happy being able to lease the equipment to do it myself!
Aug 06, 2023
Chris helped me work with a relative who has disabilities who had inadvertently brought bed bugs into her home. He was kind, responsive and caring about her situation. He went above and beyond what I expected to make sure that she got the help she needed. He made a stressful situation far more manageable by explaining the treatment, making sure the home was prepped and that all of the bed bugs were roasted. He brought peace of mind to my relative and to me. I would highly recommend him. Especially loved getting to pet Butler, too. ❤️
Aug 04, 2023
Everyone I had contact with was very pleasant and knowledgeable. Came out the next day, on time and throughly looked through my house. Told me he wasn't seeing and signs of bugs currently, so he said not to treat. What company is that honest that they tell you not to do something! I'm grateful for his honesty. Can't speak on the job its self as I haven't used them. However, if u need to use someone I will be calling them back.
Jul 26, 2023
Absolutely amazing, an HONEST company. I hired bbq to treat my grandmother's home. They were very professional and explained the complete process from beginning to end. But above all they're HONEST. There was a drawer full of money in one of the bedrooms that was completely untouched when returning my grandmother back home after the treatment was complete. I must of overlooked the drawer when preparing the home to be treated. My grandmother and I were extremely grateful and honestly a little surprised they didn't take anything. That speaks volumes of the character and integrity of Dan our technician, and the other technician who assisted in treating my grandmother's home. If you want the job done right, by a professional, trust worthy, company. Look no further than Bed Bug Barbecue!!! thank you guys for everything 🙂
Jul 09, 2023
Chris and Laura are awesome. I called them EARLY Sunday morning on the Fourth of July weekend. Not only did they answer but they came out the same day within a few hours to inspect my house. They Rented me everything I needed and then some to treat my house and answered my calls all through the process for any questions I had. 100/10 would recommend them to anyone. They really saved me and helped throughout this entire situation. ALSO their dog is ADORABLE. Thank you guys!
Jun 22, 2023
DO NOT, UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!
They do NOT stand by their "supposed guarantee." Within days of their heat treatment I was finding live bed bugs in my home. I sent the owner, Chris, proof of this as he requested and he claimed it was a "zombie" bug. I then found live bugs in my brand new vacuum and informed the company of that as well. All they did was claim they were gone and not to worry. They did send a dog to sniff the house. The dog didn't alert, however Chris admitted the dog is not 100% accurate. What Chris did was to keep giving me one excuse after another in an effort to run out the time on the "warranty" which they did. I filed complaints with the BBB of Cleveland, the Ohio Dept. of Agriculture, and the Ohio attorney general's consumer dept. Chris, called me and asked that I take down the negative reviews I had posted and retract my complaints to the dept's listed above and that he would retreat my home. I did in fact take down my reviews from facebook and Google, and told him I would retract my complaints once he put it in writing that he would finally abide by his companies 100% guarantee to rid my home of bugs. He sent me a contract to sign with a list of additional costs at their " sole discretion". I was NOT going to sign such a contract. No one would! They could claim at their "sole discretion" anything they wanted to thus costing me even more money beyond the $3,000 plus already charged for a job NOT COMPLETED!!!
DO NOT, I REPEAT, DO NOT USE THIS COMPANY!!! THEY DO NOT STAND BY THEIR WORK, AND WILL ONLY GIVE ONE EXCUSE AFTER ANOTHER UNTIL THEIR WARRANTY EXPIRES. THEY ALSO LIST THEIR WEB SITE AS HAVING AN "A+" RATING WHEN IN FACT THE BETTER BUSINESS BUREAU OF CLEVELAND HAS THEM RATED AT A "C". THEY ALSO CLAIM A 60 DAY GUARANTEE ON THEIR WEB SITE, BUT TOLD ME THE WARRANTY IS ONLY GOOD FOR 45 DAYS.
Apr 17, 2023
Very professional courteous on time called me several times to assure me they were coming . High quality very knowledgeable eased my mind assured me everything was ok and I did not need any further action. I would refer and recommend this company to all my friends and acquaintances. They are very high tech. Thank you very much.