What our clients say about us
4.90
100 reviews
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5
The team at liberty adjusters were very helpful with my claim throughout the whole process. I’m very thankful for their services and would use them in the future if needed.
5
⭐️⭐️⭐️⭐️⭐️ Excellent communication and service. Extremely professional during mediation and exceeded my expectations. The adjuster, Katie understood my needs, reviewed all my documentation, had a preliminary video call to discuss our strategy and took a proactive approach with my insurance company. Highly recommend their services
5
Great team.. I could not do this without their help..
5
I give Liberty Adjusters and Katie a 5 star because of the wonderful job they have done. Katie was very informative answered all my questions and took me thru the process. No matter how long it took over the phone, Katie listened and explained everything to me. When my insurance company did NOT want to pay me anything for Hurricane Ian damages, Liberty Adjusters made sure they did! I highly recom... More
I give Liberty Adjusters and Katie a 5 star because of the wonderful job they have done. Katie was very informative answered all my questions and took me thru the process. No matter how long it took over the phone, Katie listened and explained everything to me. When my insurance company did NOT want to pay me anything for Hurricane Ian damages, Liberty Adjusters made sure they did! I highly recommend Liberty Adjusters and ask for Katie she was wonderful! Thanks for your help! Less
5
5
We really appreciate it everything you guy’s done for us special Katie and Ryan they did successful job we are very happy with the service with this company we made it because of then I would definitely recommending 100% for anyone great job⭐️⭐️⭐️⭐️⭐️ thank you so much 😊😄😉👍
5
Katie was so friendly and professional. She helped our claim in every step of the way. There was never a time she didn't answer my questions. I'm just so impressed by this company .
5
We have never experienced a hurricane or any other damage to any homes that we’ve owned. We didn’t know what to expect as far as reimbursement or coverage. But after our insurance company cut us a check, covering only minimal damages, we heard about hiring an adjuster. We are forever grateful to Liberty Adjusters, who helped us get a fair amount for the damages that we incurred. They did all the... More
We have never experienced a hurricane or any other damage to any homes that we’ve owned. We didn’t know what to expect as far as reimbursement or coverage. But after our insurance company cut us a check, covering only minimal damages, we heard about hiring an adjuster. We are forever grateful to Liberty Adjusters, who helped us get a fair amount for the damages that we incurred. They did all the work on our behalf and did a phenomenal job. We had no stress working with them. I’d recommend Liberty Adjusters anytime. Less
5
Easy communication with them, helpful and friendly. Very professional company. I recommend.
5
I could not be happier with the help , care , and great customer service I received from Liberty! Katie and Chris made this process so easy. I previously had a claim for hurricane damage and really got taken advantage of. For that reason I was dreading filing my claim after Ian. We were lost and felt like unfortunately we would fall into the gap of NOT getting what we needed to have our home rep... More
I could not be happier with the help , care , and great customer service I received from Liberty! Katie and Chris made this process so easy. I previously had a claim for hurricane damage and really got taken advantage of. For that reason I was dreading filing my claim after Ian. We were lost and felt like unfortunately we would fall into the gap of NOT getting what we needed to have our home repaired. Having the help of the skilled staff at Liberty made this a completely stress free experience! I am so grateful! It’s unfortunate that during these extremely stressful times people will take advantage of loop holes or just a lack of education on how the process works or what you are truly entitled to but Katie and Chris assured me I would be in good hands and showed compassion as well as patience. Thank you so very much! Less
5
I was extremely satisfied with the services provided by Liberty Adjusters. I would highly recommend them to anyone!
5
Liberty Adjusters was able to help me and family in time of need and recover what was owed from our insurance company.
5
Very satisfied with the help from Kathy
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5
I used Liberty to help with a homeowner's insurance claim involving water damage from a leaking shower valve. Katie was a great help, and advocate, during the whole process and eventual settlement!
1
***DO NOT USE PUBLIC ADJUSTER *** It’s a waste of time ; directly hire an attorney. I’m a homeowner and this public adjuster is withholding a the check made out to me the homeowner due to a small outstanding balance. But how am I suppose to pay them if they’re not mailing me the check made by my homeowners insurance??? I’m the homeowner; if I don’t pay insurance premium then this public adjuster ... More
***DO NOT USE PUBLIC ADJUSTER *** It’s a waste of time ; directly hire an attorney. I’m a homeowner and this public adjuster is withholding a the check made out to me the homeowner due to a small outstanding balance. But how am I suppose to pay them if they’re not mailing me the check made by my homeowners insurance??? I’m the homeowner; if I don’t pay insurance premium then this public adjuster would not get %20 of my claim. DONT USE PUBLIC ADJUSTER. Less
5
Katie was a real pleasure to work with. She was very caring and very professional through out my case. I know for a fact that if I hadn't hired Liberty Adjusters, I wouldn't have received any settlement from our insurance claim. I will highly recommend them to everyone who has a problem with their insurance company.
5
Worked with Katie on the claims with AIIC and everything was completed in a very timely manner. From filing claim with AIIC insurance early October 2022 to first check being received Feb 1, 2023 was great. Follow-up up with Liberty Claims and AIIC and final check was outstanding. Over all took about 6 months. AIIC took most of the time on getting everything completed.
1
5
Very efficient and handled the process all the way through. Love the new roof! Thank you
5
Liberty Insurance Adjusters came through. Katie is very detailed, and always kept me informed and updated. Thank you Liberty Insurance Adjusters for your due diligence and results, much appreciated.
5
Liberty Adjusters did a great job with my claim. Communications were prompt and processing was excellent. Would recommend to others.
5
great experience they were helpfu thanks again
5
Very satisfied with the efforts, communication, and results in working with Liberty Adjusters.
5
1
Highly careless and irresponsible. They missed my mediation appointment and didn’t respond to my call, text or email for multiple days. They wasted my time by promising that they are going to help me and that they are available to join the mediation call.
5
Took care of everything. Got me more money than I would of. Thanks
5
So thankful for Liberty Adjusters and their expertise, I could not have navigated my claim without them. Having an expert on my side to walk me through the process was invaluable. HIGHLY recommended hiring them, you will not be disappointed!
5
I was so pleased to work with Liberty Adjusters!! They were impressively knowledgeable with my claims process and took extra care in helping me understand how things work! Highly recommended ! Very professional!
5
Great experience despite insurance taking their time & holding everything up. Great people to work with, very informative & best of all, got my roof paid for!
5
I can’t even begin to tell u how satisfied I am with the awesome work that was done by Katie from Liberty Insurance ,, was just so easy to work with ,, anytime anything needed to be done to move foward on getting claim to be accepted,, Katie got it done and made it smooth to handle… I’m so thankful I was referred to Liberty Insurance Adjusters!!!!
5
Referred us to the appropriate firm to handle our matter. Retuned calls. Efficient. Thank you 😊
5
Very Satisfied with Liberty Adjusters. I will highly recommend them to friends and family.
5
The team is detail oriented and keep you informed through the process. They patiently went through the bank process with us, which was greatly appreciated.
5
Ryan and his team helped out with a claim. The team was very professional and explained the process along the way. They helped level the playing field and helped to get us a fair settlement for our damages.
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5
They got me the new roof i needed quickly
5
They got me the money when the insurance company said no.
5
Liberty Adjusters have lived up to my expectations. Katie was exceptional helping navigate through the insurance red tape. They are honest andmade a difficult process easy. Thanks. Stan P
5
I want to thank Katie for taking the time and walking me through this whole insurance claim. I went in not knowing a thing about insurance and feeling rather nervous about what the outcome could/would be, but Katie eased my anxiety and "held my hand" through the whole porcess. Thanks Katie for a job well done! I will definitely spread the word about what a great team you have!
5
The people of Liberty Insurance Adjusters are super nice and have gone above and beyond to help me solve any issues I may have. Thank you so much for everything.
5
They were very informative. They responded to every email, text, and phone in a timely manner. Communication was crucial for me. They answered all questions and I was very comfortable with the info that was explained to me. Great job with our claim.
5
Liberty fought the insurance company for my Mom and got her the money she deserved for the water damage. Thank you so much!
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5
Ryan and the entire team at Library Adjuster where so kind and helpful! My family had to make an insurance claim after moving into our new house. I was extremely overwhelmed at first, but they handled everything! Now we are back to enjoying our new home!!!
5
Liberty Adjusters fought for us when the insurance company wanted to deny our claim! We had just moved into our home when a pipe burst and flooded our bathroom. The insurance company wanted to deny the claim as preexisting. Ryan at Liberty Adjusters worked on our behalf with the insurance company. He not only provided evidence that our claim wasn't preexisting, but also got us enough money to rem... More
Liberty Adjusters fought for us when the insurance company wanted to deny our claim! We had just moved into our home when a pipe burst and flooded our bathroom. The insurance company wanted to deny the claim as preexisting. Ryan at Liberty Adjusters worked on our behalf with the insurance company. He not only provided evidence that our claim wasn't preexisting, but also got us enough money to remodel the bathroom. I would 100% recommend Liberty Adjusters for anyone with a home insurance claim. If we ever have an issue with our home again, we will absolutely be calling Liberty Adjusters. Less
5
Working with Liberty Adjusters saved my sanity. My insurance company placed numerous obstacles in my path to resolve my claim. It took more than a year to reach a satisfactory settlement requiring an outlay of several thousand dollars of my own money just to make the damaged areas livable. Liberty Adjusters intervened of my behalf, explained all options and made the process bearable. Enlisting ... More
Working with Liberty Adjusters saved my sanity. My insurance company placed numerous obstacles in my path to resolve my claim. It took more than a year to reach a satisfactory settlement requiring an outlay of several thousand dollars of my own money just to make the damaged areas livable. Liberty Adjusters intervened of my behalf, explained all options and made the process bearable. Enlisting their services was best thing I did in order to enable me to restore my home to its previous livability. Less
5
Ryan and Katie did a great job. They did there best they could before my insurance company went into receivership. Next time I'll pay a little more for a better insurance company. They answered there phones and emails timely. Keep up the good work!
5
It was a pleasure working with Katie, she is really in top of everything to try to help as much as possible. Besides, Ryan know his business. I really recommend them.
5
Liberty adjusters is an overall amazing group of people who want to help. They actually care about their customers and get results. When me and my wife dealt with our tough time with our home. Liberty adjusters were there every step of the way, down to the very end. We are very pleased with their professionalism and great service. Katie was so patient, friendly and caring in our case. She fought ... More
Liberty adjusters is an overall amazing group of people who want to help. They actually care about their customers and get results. When me and my wife dealt with our tough time with our home. Liberty adjusters were there every step of the way, down to the very end. We are very pleased with their professionalism and great service. Katie was so patient, friendly and caring in our case. She fought relentlessly to get us what we needed to repair our home! We highly recommend Liberty adjusters, they treat you like family! Less
5
Liberty Adjusters were very helpful in contacting the Insurance company after they refused to acknowledge my Appeal regarding my Ins. Claim denial. The Insurance company did not respond to my requests but Liberty Adjusters took on the case and the results were successful. Ryan, Katie and the team were professional and intentional through out the process. Thanks. guys for ALL the help!
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5
This is David K. Ryan James was instrumental in helping us identify roof damage and getting a claim reimbursement. Very satisfied. This would not happened without his effort.
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5
Ryan do things above and Beyond for his client especially me awesome to work with .
5
Katie is awesome. She kept me informed on my case at all times and explained the process to the fullest extent. Worked on a case with her for about a year and she made sure I felt at ease and answered all my million questions. Ryan and Katie are an excellent team and I WILL be using them in the future. Highly recommend, 5 stars all around!!
5
The team at Liberty have an amazing process for getting claims processed as quickly as possible for the highest amount possible. They are easy to reach, communicate at each step and come highly recommend based on results.
5
Liberty Insurance Adjusters have proven themselves time and time again. I have referred them a significant amount of our clients over the years, the results and services have been outstanding.
5
I own a Water Damage and Mold Remediation business in Lakeland and have worked with Ryan in the past. He is very thorough and knows the law. All of his customers have been very pleased with his knowledge and happy with his results. If you have a claim, give him a call. Trust me your insurance company will not voluntarily give you what you deserve. Ryan will get it.
5
Anyone who chooses to work with Ryan James and Liberty Adjusters will be able to tell they are experienced and understand insurance claims. I recommend them as someone you can trust when you can’t trust your insurance company.
5
Liberty Insurance Adjusters has been wonderful in helping me make an insurance claim. I have spoken to Katie several times and she is always so sweet, and knowledgeable! I highly recommend if you need to make a claim. Thanks for your help Liberty!
5
They are so professional and so kind. I am a realtor. I reffer many people to them because they work perfectly.
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5
I don't know why anyone with a property insurance claim wouldn't let Liberty Adjusters to help them get the most money. They understand how to navigate the confusing insurance process. They return phone calls in a timely manner and are very knowledgeable and easy to talk to.
5
5
The admin office staff, Katie, was extremely knowledgeable and friendly. She had all the information for me at all times. She kept me updated on the whole process and made the process stress-free! I am glad to have found and worked with Liberty Adjusters!
5
Liberty Insurance Adjusters have been great and easy to work with. Any clients that have a potential claim, we refer to them. They have taken great care of our clients, and keep us in the loop as to where we are at with the process.
5
I was fortunate to be referred to Liberty Insurance Adjusters. My family needed help with getting our roof repaired and through the process of working with liberty it was made possible. Ryan James and his team are super professional and provide fast and courteous service. I worked with Katie Armstrong and she explained the entire process from beginning to end step by step and was very thorough. S... More
I was fortunate to be referred to Liberty Insurance Adjusters. My family needed help with getting our roof repaired and through the process of working with liberty it was made possible. Ryan James and his team are super professional and provide fast and courteous service. I worked with Katie Armstrong and she explained the entire process from beginning to end step by step and was very thorough. She responded quickly to any emails or calls that I made to her. The thing I loved most about working with Liberty Adjusters was that I feel that they truly care about the clients. They will fight for you to get the results necessary without much client involvement. Liberty Adjusters deals directly with your insurance company so you don’t have to. Ryan is very knowledgeable at what he does and I was able to see that firsthand after meeting him in person. I would recommend them to anyone needing the services that Liberty Adjusters provides. Less
5
Ryan and his team were very professional. We discovered a leak in our kitchen and our insurance company wanted to barely cover the floors, much less the cabinets, counters, remediation, paint, etc. Ryan helped us to get 3 times what the insurance company originally offered and we were able to get everything fixed like new again!
5
Recently I worked with Ryan James of Liberty Adjusters regarding a claim I filed with an insurance company that is well known for being difficult to settle with. In spite of all my apprehensions-the process went smoothly and I received a fair settlement. We met with the insurance rep and a mediator on a zoom call and came to a win-win conclusion within an hour. I think Ryan and I were both asto... More
Recently I worked with Ryan James of Liberty Adjusters regarding a claim I filed with an insurance company that is well known for being difficult to settle with. In spite of all my apprehensions-the process went smoothly and I received a fair settlement. We met with the insurance rep and a mediator on a zoom call and came to a win-win conclusion within an hour. I think Ryan and I were both astonished! I received the check within a timely manner and I’m onto making arrangements for my new roof. To say I am very pleased is an understatement! I must also compliment Ryan’s staff who were always available and extremely helpful. So to Sarah and Kate- many thanks for all the phone calls and help and guidance you offered thru this process. Less
5
We asked Liberty Insurance Adjusters to help us when we had a flood in the house and they really delivered great service and follow through. Insurance companies are geared to making profits and will usually take advantage of a homeowner who doesn't know the ins and outs of filing claims and what the law allows to protect you. People like Ryan at Liberty Adjusters will look out for you and help to... More
We asked Liberty Insurance Adjusters to help us when we had a flood in the house and they really delivered great service and follow through. Insurance companies are geared to making profits and will usually take advantage of a homeowner who doesn't know the ins and outs of filing claims and what the law allows to protect you. People like Ryan at Liberty Adjusters will look out for you and help to make certain that you are taken care of and that your home can get back to normal. Thank you Ryan and team for doing a stellar job!! Less
5
Very professional and knowledgeable. Ryan took the time to explain the details and process. Very good experience. Will definitely refer to my friends! Sarah in the office is the best she will answer all your question and will keep you posted of your claim and will help you with anything you need. Great adjusters. Thanks for everything!!!!
5
I highly recommend Liberty Insurance Adjusters! I worked with Ryan James, Sarah Ireland, Jennifer Byrd and Katie Armstrong on two separate claims at my home in Seminole, Fl for a full roof replacement and a dishwasher leak that caused damage to the kitchen cabinets. Ryan and his team are Rock Stars! Not only were they able to secure a full roof replacement, but also a full kitchen cabinet replace... More
I highly recommend Liberty Insurance Adjusters! I worked with Ryan James, Sarah Ireland, Jennifer Byrd and Katie Armstrong on two separate claims at my home in Seminole, Fl for a full roof replacement and a dishwasher leak that caused damage to the kitchen cabinets. Ryan and his team are Rock Stars! Not only were they able to secure a full roof replacement, but also a full kitchen cabinet replacement. He and his team were always available for my calls and questions, were consistently proactive with their updates on the claims and they couldn't of done anything more to make this experience as painless on me as possible! I have already referred Ryan to 5 of my close friends and should the need arise again, there is no doubt who I will call. Thank you Ryan! Less
5
Foremost Public Insurance Claim Loss Adjuster were so cooperative throughout the entire process. They walked us through every step of our claim and made sure we taken care of. Wow.! The maintenances were done without delay and we were able to get back to our home faster than we had projected. We cannot recommend these guys highly enough! Unmatched services!!
5
After filing a claim for the first time in my adult life (owned multiple homes), I was extremely overwhelmed and scared that I would not be treated fairly by the insurance company. I contacted Liberty Adjusters after reading the reviews of other clients and could not have chosen better. Ryan came out to view the damage and listened to the ordeal I had experienced over the past couple of days. We... More
After filing a claim for the first time in my adult life (owned multiple homes), I was extremely overwhelmed and scared that I would not be treated fairly by the insurance company. I contacted Liberty Adjusters after reading the reviews of other clients and could not have chosen better. Ryan came out to view the damage and listened to the ordeal I had experienced over the past couple of days. We quickly realized that I would not needs his services, but he continued to check the water damaged areas, provided me advise on how to remediate and answered insurance questions. He was extremely polite and professional and while I hope I never see him again; I appreciate his honesty and will recommend him to friends and colleagues in the future. Extremely happy. Less
5
I highly recommend Liberty Adjusters. My experience with my insurance company felt like an endless, frustrating maze. There were no return phone calls, no acknowledgement of emails and when I finally did reach someone, each person I talked to would tell me something different.  Fortunately a friend suggested I try a public insurance adjuster.  Ryan, with Liberty Adjusters was fantastic. He came o... More
I highly recommend Liberty Adjusters. My experience with my insurance company felt like an endless, frustrating maze. There were no return phone calls, no acknowledgement of emails and when I finally did reach someone, each person I talked to would tell me something different.  Fortunately a friend suggested I try a public insurance adjuster.  Ryan, with Liberty Adjusters was fantastic. He came out and took a look at the damage and educated me on what to expect and how insurance companies operate. He and his team were always prompt and responsive and I know I ended up getting a larger settlement than I would have on my own.  But the best part was I didn't have to deal with that aggravating insurance company! I'll say it again, I highly recommend Liberty Adjusters. Less
5
Have worked with Liberty Adjusters and it has been a wonderful experience. Their professionlism and knowledge exceeds all expectations. Truly a joy to work with them.
5
Ryan was amazing. He informed us of the process and kept us updated with what was going on with the insurance company. We got our roof covered without having to pay anything out of pocket!
5
I was fortunate to be referred to Liberty Insurance Adjusters. After learning my home insurance company would pay only about half of my claim for damages due to fire, Liberty took on my case and guided me through the experience. They kept me informed of the progress throughout and I felt as though I had a safety net. I was able to collect the full amount due and pay the contractor. I highly reco... More
I was fortunate to be referred to Liberty Insurance Adjusters. After learning my home insurance company would pay only about half of my claim for damages due to fire, Liberty took on my case and guided me through the experience. They kept me informed of the progress throughout and I felt as though I had a safety net. I was able to collect the full amount due and pay the contractor. I highly recommend using Liberty. Diana Less
5
Ryan James is a true professional. He is also one of the most knowledgeable public adjusters that I have ever met. I would highly recommend his services to anyone who is looking for a first (or second) opinion on their home owners claim.
5
Ryan and his team were professional and super fast! They answered all my questions, helped me take care of my home to ensure no further damage was done, and dealt with the insurance adjusters who tried to low ball my claim and conveniently overlooked items that Ryan's team caught. I would highly recommend them!
5
Very professional and very precise dedicated does a great job if you ever want anybody to double-check what you insurance company says you need to call this group Top Notch
5
Ryan James is an amazing and knowledgeable adjuster. As a water and mold removal specialist PA’s like Ryan are extremely important when dealing with your insurance so you know you can get what you need to get the job done right. Very helpful and always goes above and beyond to make sure you are taken care of. I highly recommend this company!
5
When disaster unexpectedly strikes its hard to figure out which way is up sometimes. Ryan took control of the situation and guided me through the entire process. Lucky to have found he and the Liberty Insurance group to feel like I was safely being taken care of. Thanks Ryan!
5
I’ve referred all of clients that are filing or have questions with an insurance claim to Liberty Adjusters, I know my clients are in good hands.
5
Ryan with Liberty Insurance Adjusters is honest, knowledgeable and responsive! He is so helpful and patient when explaining the process. I highly recommend him and his company.
5
Skilled and detail oriented, Liberty Adjusters is a knowledgeable and professional team that actually cares about their clients! They'll navigate the claims process on your behalf and get you more money for the repairs you need. Highly recommend!
5
Liberty Adjusters was excellent to work with! They helped me in a very timely manner to get the most insurance money possible.
5
I'm a licensed general contractor, I called Ryan James of Liberty Adjusters with a very short notice to help assess extensive water damage for my client who lives in a condo and recently experienced flooding from above in his unit. We talked on Friday after 5pm, again on Saturday and early in the week. By Wednesday Ryan delivered a very detailed professional estimate which included critical items... More
I'm a licensed general contractor, I called Ryan James of Liberty Adjusters with a very short notice to help assess extensive water damage for my client who lives in a condo and recently experienced flooding from above in his unit. We talked on Friday after 5pm, again on Saturday and early in the week. By Wednesday Ryan delivered a very detailed professional estimate which included critical items my client and I had previously overlooked. I would highly recommend Ryan James and Liberty Adjusters, they are a first class organization. Eric Brown President ROI Construction, LLC Less
5
Ryan is very knowledgeable with the laws and can really work for you when Insurance company giving you hard time. Great communication skills, detail oriented and the most important, he really cares. Also, his staff are great and always follow up and get you answers very quickly. I highly recommend this team and I hope you do to.
5
Highly Recommended service. Ryan and his team are very professional , handled every aspect of my insurance claim making sure that nothing was missed . They keep me informed and delivered results that made me whole again.
5
Very knowledgeable. I would and have recommended Ryan to any of my friends and family. He does a awesome job. If you have file a insurance claim he would definitely be the one I would call to make sure you get what you are entitled to.
5
As the owner of a water restoration company, I've watched homeowners get taken advantage by the insurance companies. When I've worked and homeowners have worked with Ryan, they always get what's coming to them and to have their place put back in original condition. They get money that is owed and to make the whole process painless because he's an expert at dealing with the adjustment process and... More
As the owner of a water restoration company, I've watched homeowners get taken advantage by the insurance companies. When I've worked and homeowners have worked with Ryan, they always get what's coming to them and to have their place put back in original condition. They get money that is owed and to make the whole process painless because he's an expert at dealing with the adjustment process and we as homeowners don't know what to believe when the insurance company talks to us. He treats every customer as if it was his own family.If your filing a claim, I highly recommend you place a free no-obligation call to Ryan and get all your questions answered. Less
5
Hoffman Realty is a property management company that manages single-family rental properties in the Tampa Bay area. One of our landlords recently had a water leak that caused a lot of damage to their rental property in St. Petersburg. This is the type of claim where we have sometimes seen insurance companies deny or “low ball” a landlord’s claim. Therefore we recommended the landlord hire Liberty... More
Hoffman Realty is a property management company that manages single-family rental properties in the Tampa Bay area. One of our landlords recently had a water leak that caused a lot of damage to their rental property in St. Petersburg. This is the type of claim where we have sometimes seen insurance companies deny or “low ball” a landlord’s claim. Therefore we recommended the landlord hire Liberty Adjusters to represent their interests. I’m really glad we did because as we suspected, the insurance company’s adjuster tried to minimize the claim and the damages they would cover. Fortunately, Ryan James was on the landlord’s side and with his in-depth knowledge of Florida’s insurance laws and regulations he was able to get the full cost of the claim covered. Our landlord is so glad they hired Ryan James and we can’t imagine handling future expensive insurance claims with using Liberty Adjusters. Less
5
Excellent service follow up and professional, your never in the dark and always updated! I know from.personal experience