2026-02-23T18:26:27.646Z

We worked with Jacob Underwood through Modern Merchant Hub to implement our CRM on the Go High Level platform, and the experience was excellent from start to finish.While Jacob guided the process and made sure nothing was missed, he had me actively working inside the platform so I could learn it hands-on. He supported the setup of calendars, links, backend configurations, and opportunity pipelines with professionalism and attention to detail. He kept every meeting on schedule, came prepared, and ensured nothing fell through the cracks.Go High Level is a powerful and robust platform with a lot of functionality, and Jacob did a great job walking us through the essentials and making sure we had a strong foundation in place. He’s patient, friendly, and incredibly responsive — which matters when you’re navigating a system with this many capabilities.If you’re looking for someone who knows the platform, communicates clearly, and truly supports your business during implementation, Jacob is a fantastic partner.

2026-02-19T17:26:30.796Z

Working with Jacob at Modern Merchant Solutions has been such a smooth experience. He was truly great to work with and made the whole process of getting our CRM up and running feel easy.He helped get us set up with a system that we can finally maximize for automating our follow-ups and keeping our client pipeline organized, which has already taken so much off my plate. If you’re looking for someone who actually takes the time to make sure the tech works for your specific business goals, I can’t recommend Jacob and his team enough!

2025-11-24T14:56:49.681Z

Jacob helped us build out a CRM package for our business, Lakesite Accounting, and it was a great experience. He took the time to listen to our needs, brainstorm the best way to accomplish our goals, and patiently explain the process along the way. I especially appreciated the ability to "do the things I knew how to do" and leave the more complicated build-outs to Jacob's expertise. That approach was cost-effective and helped us better understand how the system works in the day-to-day!

2025-11-13T03:27:46.400Z

As a local business professional, I’ve had the opportunity to watch Jacob Underwood in action — and he is genuinely the kind of partner you want on your team.Jacob has a way of communicating that is clear, steady, and easy to follow. There’s no fluff, no confusion — just straightforward guidance and a warm, collaborative approach that makes working with him feel effortless.Modern Merchant Solutions fills a real need for businesses here in Asheville. Jacob brings together the tools most small businesses struggle to access — modern POS and payment systems, solid website and SEO work, social media support, CRM setup, and automated workflows — and he pairs all of it with true hands-on, local support. That combination is rare.What I appreciate most is that he doesn’t just hand over technology and walk away. He helps you understand it, use it, and integrate it in a way that actually helps your business run smoother and grow.If you’re a business owner looking for someone who is easy to work with, reliable, and genuinely invested in helping you succeed, I highly recommend Jacob and Modern Merchant Solutions.

2025-08-20T22:30:34.741Z

We’ve been working with Jacob Underwood at Modern Merchant Hub since March, and the experience has been excellent. Jacob is a fantastic instructor—his Zoom calls are clear, easy to follow, and always full of specific guidance on how to navigate the system. The CRM itself is a powerful tool, and what makes it even better is Jacob’s ability to create solutions and provide help on the spot. Highly recommend both Jacob and Modern Merchant Hub if you’re looking for a reliable CRM and top-notch support.

2025-07-31T11:33:00.357Z

After meeting with Jacob, I understand more what is possible with Modern Merchant Solutions and how it will enhance my online presence. That said, Jacob is an honest businessman who believes that the backend has to be solid before starting to enhance the front end. He and I discussed the potential of what can be created once I am ready, and I felt my business would be in excellent hands regardless of the nature of the tech solution--from SEO to CRM to creating online courses. Highly recommend working with Jacob for your small business tech needs!

2025-06-27T17:26:53.684Z

Local, knowledgeable, and most importantly, exceptional when it comes to customer experience and service. Anyone in the restaurant industry who deals with POS systems knows how critical it is to have a fast, reliable support team when problems arise. MMS is exactly that — a dependable solution you can count on when it matters most.

2025-06-26T17:12:13.199Z

Great Company. Jacob is a wealth of knowledge in point of sales and automation. Great for people (like me) who aren’t super tech savvy and need some hand holding when it comes to marketing and credit card processing. And he’s local to Asheville, great to have someone LOCAL to help when there are questions.

2025-06-26T17:11:19.633Z

Great experience! Knowledgeable, personable, and well versed in the needs of independent restaurants and merchants.