I am not in the habit of leaving negative reviews but feel that in this instance I must. The owner of the company attended my property and prepared a quote. It was the most expensive of all the quotes I received but I liked the solution the owner was proposing using Tp-Link devices. Unfortunately they miscounted the number of access points required so after instalation tried to fob me off with ad... More

I am not in the habit of leaving negative reviews but feel that in this instance I must. The owner of the company attended my property and prepared a quote. It was the most expensive of all the quotes I received but I liked the solution the owner was proposing using Tp-Link devices. Unfortunately they miscounted the number of access points required so after instalation tried to fob me off with add on stack systems and switches that would have been noisy and less efficient. Obviously my fault because I had not spotted the error on their quote. When pushed they did admit they had proposed a less than adequate solution and changed it. Obviously with a revised higher quote. Once completed the system installed was no better than the one I had installed myself using the Bt boosters you can buy on line. The initial quote to install the Wi-Fi network in my house was over £3000. Definitely not worth it. I have now removed most of the system they installed and used a different company. Less cost considerably and a very well functioning network. I had paid 50% upfront to Firecrest and they continue to chase for full payment despite me offering to return all poorly configured equipment and pay them for the small bit of the instalation that did seem to work. Go elsewhere. Do not trust this company. Less

A very disappointing service. Rob initially came across as very knowledgable and professional. Sadly I discovered this not to be the case any longer. He seems to only work a few hours a day and has obviously stepped away from the business. He did not have current knowledge of the business Wi-Fi system he designed and installed and the 8 hrs of work to install the system took several months and ma... More

A very disappointing service. Rob initially came across as very knowledgable and professional. Sadly I discovered this not to be the case any longer. He seems to only work a few hours a day and has obviously stepped away from the business. He did not have current knowledge of the business Wi-Fi system he designed and installed and the 8 hrs of work to install the system took several months and many visits. This was painful and costly. The system he designed simply did not do the job. He is also very expensive. Not recommended Less

We’ve been working with Firecrest for several years now. We find Rob to be knowledgeable, trustworthy, responsive and patient – perfect IT support for our small business!

Rob has been looking after our business IT requirements for many years, with services ranging from email account management to server procurement & installation and it all happens very seamlessly in the background. Of course, issues do occur with IT and when they do Rob has always been fantastic at investigating and resolving the issue promptly to ensure the business keeps running smoothly. Would... More

Rob has been looking after our business IT requirements for many years, with services ranging from email account management to server procurement & installation and it all happens very seamlessly in the background. Of course, issues do occur with IT and when they do Rob has always been fantastic at investigating and resolving the issue promptly to ensure the business keeps running smoothly. Would highly recommend. Less

Rob at Firecrest IT is our go to guy and he's utterly reliable, knowledge and helpful every single time

I have known Rob for some time. He provided excellent IT support for the community centre that I managed for 13 years and also installed and managed a VOIP telephone system for the centre. Since retiring, I have retained Rob for IT support at home and he has continued to provide a good service whenever required.

Superb, in-depth understanding of our issues. Firecrest have been alert and thorough in developing and maintaining our IT infrastructure for many years. Highly recommended!

Rob is always, prompt to respond - professional, helpful and effective.

Rob provided a very prompt, helpful and professional service. He gave advice on the product I needed, got it up and running for me, and all for an extremely reasonable fee. I recommend his services without hesitation. Martyn

Responsive and highly competent. We could not be without Firecrest IT! Excellent service and highly recommended.

I have used Firecrest IT on numerous occasions. They have helped me with networking issues, hardware upgrades and resolving software problems. The service has always been prompt and professional and on each occasion they have provided a fully effective solution for what I consider to be a reasonable cost.

We have worked with Firecrest IT for many years, and have always found them very quick to respond and able to resolve issues quickly and efficiently. I would have no hesitation in recommending Firecrest IT.

Great service, keeps my teams going 24/7. Faultless.

Rob and his team have been supporting us for over 8 years. They are consistently good at understanding our needs and finding the right solutions for us. They are also really good at getting to the bottom of issues quickly and getting us back on track. Would highly recommend!

Usual great standard of service 👍

Fantastic experience with Firecrest/Rob. Sorted my IT issues out with calm patience and thorough professionalism. And very good value for money too. Cannot recommend highly enough.

Fast, professional, good value and informative. Quote given and work carried out within a week. Rob is available to help you though remotely if you have any issues. Have been a client since he started up and wouldn't use anyone else.

Rob Wilde and the Firecrest team have been supporting GBI Consultants with our IT needs for 3 years, and always provide a fantastic service which is critical for an SME. Highly recommend for sole traders, SME's and larger businesses who want reliable and cost effective support.

Bob was very helpful in sorting out our aged equipment and setting up the new wireless boosters. Friendly effecient service thanks.

Rob has been my go to IT guru for over 10 years and I don't know what I would do without him and his magic. I have always found him to be super responsive, helpful and friendly, he is absolutely vital part of our team.

As a small business with limited IT skills, we rely fully on Firecrest to keep our systems in good order and to monitor our computers, and various email addresses, all of which is done seamlessly in the background. Rob has also been very helpful in wiring up our home office ensuring we keep good connections to our router in what is a temperamental part of Monmouthshire for broadband.

Rob Wilde at Firecrest IT LTD has offered swift and professional support to my family during the Covid period. With each of us working from home, we required advice and help, often at short notice. Rob Wilde responded quickly, with understanding and practical advice. In doing so he made a great contribution not only to our ability to work, but also to our peace of mind. Recommended!

Rob is always fast to respond even though I'm a tiny business and my job is likely to be small. He explains his recommendations or diagnosis clearly, doesn't use jargon and is always happy to answer my questions. Very glad to know he's on hand and thoroughly recommend.

Rob has been helping us with our system for few years now and I hope to continue the service for many years to come. Purely because on the response time and level of knowledge that is shown on each request. I am glad for the services and would recommend it highly for even smaller smaller sized companies.

Fast efficient service. Advice, products and services excellent value for money.