The water heater died the day before our vacation. CITYWIDE arrived 3 hours after I called, 90 minutes later we had a new water heater! Talk about OVER DELIVER! Rob from CITYWIDE was excellent!

Fast, friendly service. Replaced water heater within 2 hours. Ferdy answered all my questions, and there were many, was very patient. Clean and professional job. Definitely recommend!

Our hit water heater pilot light keeps going out and we have trouble re-lighting it. Called City-Wide and they showed up in 30 minutes. If possible, ask for Mike … an incredible and knowledgeable serviceman who walked me through what he was doing and answered all my questions. He was extremely professional and was able to diagnose the problem and was able to change out our igniter which stopped w... More

Our hit water heater pilot light keeps going out and we have trouble re-lighting it. Called City-Wide and they showed up in 30 minutes. If possible, ask for Mike … an incredible and knowledgeable serviceman who walked me through what he was doing and answered all my questions. He was extremely professional and was able to diagnose the problem and was able to change out our igniter which stopped working. Very impressed with the skill and service of the call. Less

We had both water heaters replaced same day and excellent customer service provided by office staff as well technicians Ferdy and Mike. Both technicians were thorough in their explanation and left the work area clean and tidy. Their crew came within 48 hours to pick up old water heaters.

Mike was awesome. He explained all our options and did a great job removing the old tank and installing the new one. Mike was on time, fast, courteous and cleaned up the room. I would highly recommend using City Wide. Thanks Mike!

very happy with the speedy service and the technician was very good fixed the issue with ease and lower cost than we were expecting will call them again

Service was fast and efficient. It was a busy time of the year and we really appreciated the service man's professionalism. He explained our options and completed the work quickly.

A great experience start to finish. After our tank sprung a leak the knowledgeable and friendly telephone staff arranged a prompt appointment to have our tank replaced. Our Technician Ferdy, was on time, friendly and took the time to go over different options. As a former tradesman it was easy to see the quality workmanship in his installation! The work was completed quickly, expertly and the are... More

A great experience start to finish. After our tank sprung a leak the knowledgeable and friendly telephone staff arranged a prompt appointment to have our tank replaced. Our Technician Ferdy, was on time, friendly and took the time to go over different options. As a former tradesman it was easy to see the quality workmanship in his installation! The work was completed quickly, expertly and the area left spotless. Thanks Ferdy! Less

Excellent service!

I've used City Wide since the 90's and my experiences were all excellent. The person who answered my call was very knowledgeable and friendly, and helpful! She was a good listener and didn't rush me. She went the extra mile. The service man that came out was very pleasant and friendly also. He explained what he was doing, what was wrong and what was needed very thoroughly and patiently. He answer... More

I've used City Wide since the 90's and my experiences were all excellent. The person who answered my call was very knowledgeable and friendly, and helpful! She was a good listener and didn't rush me. She went the extra mile. The service man that came out was very pleasant and friendly also. He explained what he was doing, what was wrong and what was needed very thoroughly and patiently. He answered my many questions very patiently and respectfully. He was very particular in his work, a very hard worker and worked clean. Highly Recommend. Thank you Ferdy and Happy New Year. Less

Ferdy was fantastic! Great service, quick and efficient work, replaced on Boxing Day with emergency call made on Christmas Day!

Fern was polite, punctual, and efficient. We appreciated how quickly they were able to come and replace our hot water tank. Can’t remember the other gentleman’s name, but he was super friendly and funny.

Outstanding company to work with! We have used them over a few decades in Winnipeg and will continue to do so

Thank you very much for hight professional service for company and service technician Ferdy. I recommend for everyone because staying with this company 12 years

Rob was our service tech and he had our new hot water tank installed and had us back up to code in about an hour. He did an awesome job. Would definitely recommend City Wide if you need a new hot water tank.

Mike, our technician was amazing. He worked tirelessly to get us a new water heater and to get us up and going. Very professional. Very courteous. Explained everything to us in a language that we understood . Would highly recommend Mike and the company for your hot water needs.

Excellent service and quality workmanship on a residential hot water tank installation. Friendly and knowledgeable staff. What a wonderful experience! From the telephone staff to installation. Ferry was professional, honest and friendly. "very " pleased with the service he provided. THANK YOU! p.s. even had the old tank picked up within 24 hrs.

Highly recommend! We had to replace our hot water tank and I was pleasantly surprised to find I could get an appointment the same day or the next day! The removal and installation was seamless. We are set for another 10-15 years! 🤞

Ferdy did an amazing job changing the hot water tank. He was fast and efficient and came late in the evening, highly satisfied and would definitely recommend! - Phu

Excellent service and quality workmanship on a residential hot water tank install. Friendly and knowledgeable. We also had our previous one installed by Citywide and are happy to do repeat business.

We just had our 1st experience with a hot water tank leak and luckily we had a card from City Wide that told us what to do! Then we called them to address the issue. Our water tank was 10+ yrs. old and needed replacement. Luckily they had a cancellation and we had a new tank installed and ready for action a few hours later. Jordan from City Wide was friendly, honest, and professional. He was ... More

We just had our 1st experience with a hot water tank leak and luckily we had a card from City Wide that told us what to do! Then we called them to address the issue. Our water tank was 10+ yrs. old and needed replacement. Luckily they had a cancellation and we had a new tank installed and ready for action a few hours later. Jordan from City Wide was friendly, honest, and professional. He was also respectful of our home and used shoe covers and cleaned up after himself too! Very pleased with the service! Less

Just had the hot water tank replaced by Jorden of City Wide and he was so pleasant, helpful, & conscientious. Cleaned up, replaced, explained any questions I had! Kudos to Jorden. Thank you Sir!!

Jordan was our installer and he was great to deal with. We coveted from Gas to Electric. The electrical team who had to do the work ahead of the new tank were great to deal with too!

City Wide was able to replace my tank quickly and for a competitive price. The service technician Ferdy was great, friendly and professional. I did encounter an issue with the electrical co that they sent out to do the electrical hookup. But I contacted the Service Manager Joe who quickly resolved the issue. Amazing service provided by Joe!

Just had my hot water tank replaced Sept 19/24 . Very impressed with all the work done by Jordan he went above and beyond . Highly recommend City wide for your repairs or replacement needed .

Mike was thorough and explained all the options and the reasons why. He was courteous and very professional. Highly recommend City Wide.

Grateful for the kindness and service received from Joe. I was having some issues with a Hydro inspection after a furnace install by Winnipeg Supply Service Experts. They were going to charge me $812 for the needed adjustments and wouldn't give me a breakdown of the estimated charges. City Wide helped me out big time, resolved my issue for $100. My gas is back on thanks to City Wide. Would n... More

Grateful for the kindness and service received from Joe. I was having some issues with a Hydro inspection after a furnace install by Winnipeg Supply Service Experts. They were going to charge me $812 for the needed adjustments and wouldn't give me a breakdown of the estimated charges. City Wide helped me out big time, resolved my issue for $100. My gas is back on thanks to City Wide. Would not hesitate to recommend them or use them again. Less

We called City Wide because our water tank suddenly started leaking. While they weren't able to come until the next morning, the call desk answered our questions and the service person was on time. Due to a change in the gas water tank code, we needed to install insulation in the vent to the roof. Ferdy was very professional and answered all of our questions. It took less than 2 hours and he ... More

We called City Wide because our water tank suddenly started leaking. While they weren't able to come until the next morning, the call desk answered our questions and the service person was on time. Due to a change in the gas water tank code, we needed to install insulation in the vent to the roof. Ferdy was very professional and answered all of our questions. It took less than 2 hours and he left the area clean. He then scheduled the insulation installer for that evening. Everything was done so efficiently. We were able to get hot water within less than a day. Less

this was back in February. the hot water stopped working one morning and my mom called the company for a replacement. We had Ferdinand come in while my mom was at work so I had to call her. He spoke on the phone with my mom and English is not her first language but they communicated well. He gave my mom options and the approximate results. they had it switched out in ~30 mins with no complication... More

this was back in February. the hot water stopped working one morning and my mom called the company for a replacement. We had Ferdinand come in while my mom was at work so I had to call her. He spoke on the phone with my mom and English is not her first language but they communicated well. He gave my mom options and the approximate results. they had it switched out in ~30 mins with no complications. his partner even helped move our big melons that we grow in the summer to bring in the new tank. overall great service, and no complications. Less

Ferdy did the work in a very good pace, was friendly, explained everything. Awesome service 👏

I was out of town when my wife woke up at 6;15 am to find our hot water tank leaking. She immediately called City Wide and they were very helpful in giving her instructions of how to shut off the water and assuring her that everything would be okay. Wes from city wide showed up just before noon to install a new water heater. Great service, great people.

When we woke up this morning we had no hot water. Our tank had served us well for a long time but now we need a new one. I used City Wide last time and they were awesome, this time was no different. Within 6 hours of my phone call, we had a brand new water tank in our house. Our technician, Ferdinand was a consummate professional. He quickly analyzed the situation and we worked out a solution. Th... More

When we woke up this morning we had no hot water. Our tank had served us well for a long time but now we need a new one. I used City Wide last time and they were awesome, this time was no different. Within 6 hours of my phone call, we had a brand new water tank in our house. Our technician, Ferdinand was a consummate professional. He quickly analyzed the situation and we worked out a solution. That was exactly what I needed. He did the job, in and out. I am 100% satisfied. Oh. And did I mention it was the Saturday of the August long weekend. Less

Called in with a leaking hot water tank and had someone here within an hour on a Saturday evening to swap it out. Ferdy clearly explained the entire process and did a great job.

Our technician, Ferdy, did an excellent job. He was on time, informed me of costs, steps and what to expect. His explanations were clear and concise. He left the area clean and took care to make sure the new tank was in good shape before installation. (box had some light damage). Pickup of the old tank happened in less than an hour after it was removed. I will use City Wide again.

City Wide Water Heater Service is awesome! Bev, who booked the service call, was polite and informative. She explained exactly what would happen for the appointment (cost, process, etc). Ferdinand, who serviced our water heater, went above and beyond! He inspected everything (even the furnace and duct work) to make sure he could give the best advice possible. He taught me a lot about my water hea... More

City Wide Water Heater Service is awesome! Bev, who booked the service call, was polite and informative. She explained exactly what would happen for the appointment (cost, process, etc). Ferdinand, who serviced our water heater, went above and beyond! He inspected everything (even the furnace and duct work) to make sure he could give the best advice possible. He taught me a lot about my water heater and, even though we didn't need to fix anything right now, he explained what I could expect in the future and how all the systems run together (gas fireplace, chimney, furnace and air-con). Now if my furnace goes, I'll know exactly what to expect in terms of city codes, duct work, and types of water heaters. Ferdinand was knowledgeable, thorough, and took the time to teach me about potential future problems. Honest and trustworthy technicians are hard to find. Thank you to everyone at City Wide! Less

City Wide Water Heater Service is awesome! Bev, who booked the service call, was polite and informative. She explained exactly what would happen for the appointment (cost, process, etc). Ferdinand, who serviced our water heater, went above and beyond! He inspected everything (even the furnace and duct work) to make sure he could give the best advice possible. He taught me a lot about my water hea... More

City Wide Water Heater Service is awesome! Bev, who booked the service call, was polite and informative. She explained exactly what would happen for the appointment (cost, process, etc). Ferdinand, who serviced our water heater, went above and beyond! He inspected everything (even the furnace and duct work) to make sure he could give the best advice possible. He taught me a lot about my water heater and, even though we didn't need to fix anything right now, he explained what I could expect in the future and how all the systems run together (gas fireplace, chimney, furnace and air-con). Now if my furnace goes, I'll know exactly what to expect in terms of city codes, duct work, and types of water heaters. Ferdinand was knowledgeable, thorough, and took the time to teach me about potential future problems. Honest and trustworthy technicians are hard to find. Thank you to everyone at City Wide! Less

Called and received an appointment same day. Receptionist Chris helped me with answers to find the exact help I needed. The gentleman Ferdy explained what he had to do to exchange water heater from gas to electric with explanation why and quoted the price and did not push anything on my grandson for whom he did the work. He was on time and left the area very clean. The electrician was called ... More

Called and received an appointment same day. Receptionist Chris helped me with answers to find the exact help I needed. The gentleman Ferdy explained what he had to do to exchange water heater from gas to electric with explanation why and quoted the price and did not push anything on my grandson for whom he did the work. He was on time and left the area very clean. The electrician was called and no waiting time either for him. I am truly amazed at the wonderful work, time, knowledge and politeness. Thank you Ferdy, Chris and Mr. Electrician, sorry i didn't get your name. I would recommend City Wide Water Heater Service to everyone. Excellent service and a great price!!! My daughter recommended City Wide to us. Sincerely, Scott Lavallee Bonnie Hughes Less

Thanks to Ferdinand and City Wide! Quick response and excellent work. Replaced within two hours of calling!!! Very happy.

Called City Wide early in the morning and received a call shortly after. Tech, Ferdy arrived on time, explained what would be done and got it done quickly and professionally. A very good experience.

Fast service and very clear on options and costs. Recommended!

Ferdy was amazing did an awesome job explained everything up to detail great experience

I booked an appointment Sunday night for Tuesday after work and they got in contact with me Monday saying there was an opening Monday after work which worked better. The lady on the phone was very friendly and helpful. Mike did our water heater and he did an excellent job. He showed up at the time I was booked for. He was easy to talk to and was very informative about hot water tanks. I definitel... More

I booked an appointment Sunday night for Tuesday after work and they got in contact with me Monday saying there was an opening Monday after work which worked better. The lady on the phone was very friendly and helpful. Mike did our water heater and he did an excellent job. He showed up at the time I was booked for. He was easy to talk to and was very informative about hot water tanks. I definitely learned something from him. He did a very clean job and was respectful of our house. I definitely recommend City Wide Water Heater Service and Mike. Thanks. Less

Reasonable pricing, quick same day service, only took 1.5 hrs to complete the install. Tech was knowledgeable and answered all of my questions. I would not hesitate to use City Wide again.

Mike went above and beyond to find what was wrong with our tank and gave us all options that were available to us. We decided because our tank was so old we would have it changed. He allowed our rescue dog to make sure she was ok with him. It was like having a friend over. I would highly recommend City Wide..

Highly professional and honest services for hot water tank repair. I am really happy with the work they did and the money they charges for servicing and part was very reasonable. Great service 👍

2nd time I have used City Wide for hot water tank installation. Knowledgable staff when I called the office this morning. Technician was prompt, knowledgeable and curtious. Left work area clean. Really appreciated the quick service getting new hot water tank installed. Would definitely recommend City Wide.

No complaints at all. Made the call based on reviews and being familiar with the company name from seeing their vehicles around the city. I was able to get a price over the phone and have someone come out first thing the next morning. Robert explained things, went and got the tank size we wanted and removed the old tank and replaced it all within 2 hours. Very happy to have it done with no is... More

No complaints at all. Made the call based on reviews and being familiar with the company name from seeing their vehicles around the city. I was able to get a price over the phone and have someone come out first thing the next morning. Robert explained things, went and got the tank size we wanted and removed the old tank and replaced it all within 2 hours. Very happy to have it done with no issues. Less

Placed a cold call for service. Excellent reception, easy booking, amazing service. Never did the entire experience dip below 5 stars. Highly recommended.

My water rank started leaking so it was an emergency plus a stressful day. I contacted City Wide in the morning and they were able to come out the same day. My service tech's name was Ferdy...he contacted me and was able to come approximately 1 hr early, thank you. He inspected the old one and determined it had to be replaced. Did a great job explaining everything and answering all my questions a... More

My water rank started leaking so it was an emergency plus a stressful day. I contacted City Wide in the morning and they were able to come out the same day. My service tech's name was Ferdy...he contacted me and was able to come approximately 1 hr early, thank you. He inspected the old one and determined it had to be replaced. Did a great job explaining everything and answering all my questions and concerns, ensured he hadn't damaged anything and also cleaned up after the job was completed. He took the old one outside so it could be picked up as arranged....it was picked up within 48 hrs as promised. Service was professional and well done and I highly recommend this company. Less

Our old gas hot water tank sprung a leak and needed replacing, City Wide was able to fit us in for same day servicing at 9pm. Their prices are reasonable, no surprises, very kind, patient, and extremely knowledgable. My girlfriend and I were very impressed. Jordan and Derek took the time to lay out all the information, and answered honestly when it came to all our questions about parts, warrantie... More

Our old gas hot water tank sprung a leak and needed replacing, City Wide was able to fit us in for same day servicing at 9pm. Their prices are reasonable, no surprises, very kind, patient, and extremely knowledgable. My girlfriend and I were very impressed. Jordan and Derek took the time to lay out all the information, and answered honestly when it came to all our questions about parts, warranties, etc. Gone are the days of rushed repair crews who don't care to answer your questions, upsell, or talk their way out of something they don't care to explain to you. They introduced themselves at the door, and we felt comfortable with them in our home, they were very professional. Jordan and Derek were very genuine people who care about the work that they do, THANK YOU! Less

Had to young technicians install an electric water heater. They answered all my questions and were very respectful and knowledgeable. Thank you to Ferdy (Ferdinand) for great service

Had the hot water tank replaced. Mike the service tech was on time, friendly, answered any questions that I had and tidied up after he was done. He even noticed the old tank had a coupon on it from City Wide and he honored it. Great service from start to finish.

Prompt and very professional. Great work.

I called City Wide about my leaking water tank and to my surprise, I was told a tech could attend in one hour. After getting some information from the lovely lady who answered my call, we booked an appointment and had a tech at the door at the time promised. After some flip flopping between what kind of tank we’d get, our installer Ferdinand attended on time and answered all our questions in a... More

I called City Wide about my leaking water tank and to my surprise, I was told a tech could attend in one hour. After getting some information from the lovely lady who answered my call, we booked an appointment and had a tech at the door at the time promised. After some flip flopping between what kind of tank we’d get, our installer Ferdinand attended on time and answered all our questions in a way we could understand. He was so knowledgeable and the entire process was smooth and without issues. I will recommend City Wide. Thank you for the great service! Less

Mike was great, very professional and answered all my questions with honest answers and extra information. Thanks again for all your hard work Mike!

Good Experience, may not be the least expensive option but they are extremely quick and professional, and always available. Definitely worth using if your hot water tank has failed and you're in an emergency situation.

The telephone staff were friendly knowledgeable (and comforting honestly). The service technician was exactly on time in fact a couple of minutes early, which was great! The technician answered all my questions, gave me good instructions on the care and feeding of my new tank and left the work area clean and tidy. I would highly recommend City Wide service anyone who needs it.

Very happy with the service. The operator that I talked through the phone was very polite, accomodating. I also commend Ferddie, who fix our tank, and he knows very well his job. Should recommend this company.

Very prompt service. Ferry was great. Pointed out heater was still under warranty so reducing my replacement cost. Would highly recommend City Wide.

Awesome service, quick response, the options of payment plan was explained well, the person on phone shelly was also Very helpful, oh the tech Ferdy is well experienced and give us all the support for the maintenance of the unit all in all Very satisfied and worth it to Call, thank you guy's and god bless you 🙏 Well recommended!!!

We were very pleased with the prompt, friendly and informative service provided by Wes. Thank you.

This is the 3rd water heater from City Wide for this household. One predates us and that tank was older than the installer who put in our first new one. This time a repair was the goal, but try as he might, it was going to leave us with a tank Ferdinand felt confident in. Same day appointment. Telephone staff was great, explained everything and answered all our questions. Ferdinand did a great jo... More

This is the 3rd water heater from City Wide for this household. One predates us and that tank was older than the installer who put in our first new one. This time a repair was the goal, but try as he might, it was going to leave us with a tank Ferdinand felt confident in. Same day appointment. Telephone staff was great, explained everything and answered all our questions. Ferdinand did a great job. Explained all our options and every possible outcome so we could make the best choice. Done in a couple of hours even with the change of plan half way through. I would highly recommend City Wide. Less

Had been a customer for a decade. Installed a few hot water tanks during those time. All 50 US Gallon NatGas tanks. BradfordWhite 40k BTU units. Never had issues. All lasted 10-13 years. Now I have 2 units running 5 years old and a brand new one installed Nov 2023. Never had to service the tanks until it dies. Excellent workmanship. Friendly installer. Easy onsite payment. Etransfer cheaper than... More

Had been a customer for a decade. Installed a few hot water tanks during those time. All 50 US Gallon NatGas tanks. BradfordWhite 40k BTU units. Never had issues. All lasted 10-13 years. Now I have 2 units running 5 years old and a brand new one installed Nov 2023. Never had to service the tanks until it dies. Excellent workmanship. Friendly installer. Easy onsite payment. Etransfer cheaper than credit card. Available 24/7/365. All installations done within 24hr of call. (Lucky me) Maybe a cookie cutter water heater service provider but does the job right for a reasonable price. (I had acquired and compared 5 quotes in Winnipeg MB) Happy with the service! Less

City Wide installed my hot water tank a number of years ago. I recalled the experience had been smooth and efficient. When I needed a new tank now, I called City Wide again, expecting the service standards would not be the same as they were in the past. I was so surprised to speak to a real, pleasant person when I called. An appointment was arranged for the next day. The installer arrived ex... More

City Wide installed my hot water tank a number of years ago. I recalled the experience had been smooth and efficient. When I needed a new tank now, I called City Wide again, expecting the service standards would not be the same as they were in the past. I was so surprised to speak to a real, pleasant person when I called. An appointment was arranged for the next day. The installer arrived exactly when expected - quickly replaced the tank and removed the old one. About two hours later, the old tank and box were picked up and the new tank was producing hot water. The price was reasonable - actually about $300 less than a quote I received two years ago from another company. I don’t hesitate in recommending this company - my experience was excellent from initial contact to the end of the job. Thank you. Less

Had Ferdy as my service technician replace my hot water tank. Excellent service and very informative about the care of the tank. Telephone staff was very helpful in scheduling service. I recommend City Wide to everyone

I just want to say "Thank You!". Your company is definitely a five star. The experience was as good as it gets.

Excellent service! I had my hot water tank replaced, and the service was not only fast and efficient, but the technician was very professional and helpful with any changes/differences from my old tank. A quote was provided within an hour of request, and install was done the next day. Any time I need any work they offer in the future, my first call will be to City Wide. An excellent local company ... More

Excellent service! I had my hot water tank replaced, and the service was not only fast and efficient, but the technician was very professional and helpful with any changes/differences from my old tank. A quote was provided within an hour of request, and install was done the next day. Any time I need any work they offer in the future, my first call will be to City Wide. An excellent local company that has excellent service. Highly recommended! Less

Had an issue with my hot water tank, and I gave them a call. Their personnel showed earlier before the scheduled time and fixed it immediately because he came prepared with parts. Also, they work with manufacturers. If you still have a warranty, call them. Great company that knows their onions.

CityWide called us first thing in the morning after we left a late night message. They scheduled an appointment for 8 am the same day. The service rep on the phone was helpful and very clear. The installation technician was great. Knowledgeable, friendly, clean and skilled. New tank was installed less than 12 hours after we had a problem with our old one! Would definitely recommend.

Ferdinand was prompt and courteous . He helped make a stressful situation much more bearable. He had patience and I really appreciated that.

Ferdy and his associate were very quick with their service. I appreciated the communication as well.

Called City Wide after we figured out our hot water tank was leaking. The person we spoke to on the phone was super helpful and was able to give us a quote immediately. Jordan came out the next day and replaced the tank no problem. He was super friendly and answered all our questions. Also love that they took the old one away. Wouldn't hesitate to call them for any future needs!

We found our water was leaking at around 7 PM on a Sunday and called City Wide Water Heater Service Immediately. Bev attended the call and I was very much impressed with the empathy she showed. Chris answered all of my queries very promptly. Their 6:00 AM – 11:00 PM, 7 days a week service is extraordinary. Experienced Tech Rob came on Tuesday and completed the new installation perfectly. Now we ... More

We found our water was leaking at around 7 PM on a Sunday and called City Wide Water Heater Service Immediately. Bev attended the call and I was very much impressed with the empathy she showed. Chris answered all of my queries very promptly. Their 6:00 AM – 11:00 PM, 7 days a week service is extraordinary. Experienced Tech Rob came on Tuesday and completed the new installation perfectly. Now we are enjoying hot water again. Great service. Less

As a senior citizen we are often played by the trades so we worry if we are getting a good deal or not. I spoke with 11 companies about replacing my hot water tank, I had a great deal of information when Mike from City Wide arrived to do an estimate. Long story short, Mike got City Wide the job, he was honest, answered every question I had and stood very proud of the company he works for. He inst... More

As a senior citizen we are often played by the trades so we worry if we are getting a good deal or not. I spoke with 11 companies about replacing my hot water tank, I had a great deal of information when Mike from City Wide arrived to do an estimate. Long story short, Mike got City Wide the job, he was honest, answered every question I had and stood very proud of the company he works for. He installed my hot water tank today and I will repeatedly recommend this company and Mike going forward. Less

Shelly(I think her name is) answered my call at 10:35pm to schedule a tank replacement as ours failed sometime in the evening. She was knowledgeable and courteous and called me back inside of 5 minutes to say a serviceman would be here within the hour. Jordan arrived about 15 minutes after that call. Jordan inspected an didn’t try to upsell us on anything we didn’t need (as in a chimney liner s... More

Shelly(I think her name is) answered my call at 10:35pm to schedule a tank replacement as ours failed sometime in the evening. She was knowledgeable and courteous and called me back inside of 5 minutes to say a serviceman would be here within the hour. Jordan arrived about 15 minutes after that call. Jordan inspected an didn’t try to upsell us on anything we didn’t need (as in a chimney liner since ours is already 4inch). He was efficient an had the tank changed quickly and left the work area clean. Once he finished he explained how to light the pilot light and went over all the warranty details. I would recommend City Wide Water to anyone in need of a hot water tank replacement. An definitely recommend Jordan as a service person! Less

The first contact I had was with the telephone staff member...she was very pleasant and truly sounded sorry she couldn't schedule someone until the following morning due to the number of calls they had received (I also called around 9 in the evening). The tech called early in the scheduled service time to say he was on his way. He arrived when he said he would. He found several code violations... More

The first contact I had was with the telephone staff member...she was very pleasant and truly sounded sorry she couldn't schedule someone until the following morning due to the number of calls they had received (I also called around 9 in the evening). The tech called early in the scheduled service time to say he was on his way. He arrived when he said he would. He found several code violations for the tank I had from another company and was very knowledgable as to why these were violations. He seemed quite sorry to have to reveal these problems to me. He did not pressure me in any way but answered my questions well. I ended up getting a new tank and am very thankful citywide is available on an emergency basis as the other company I had used previously for the tank install was not available despite listing themselves as being available 24/7...... I will definitely be using only citywide for any hot water tank services. Thanks citywide!!!!! Less

Excellent service especially on a weekend when we did not have hot water. Great team and appreciate their help

Ferdy was on time, efficient and professional when replacing our hot water tank. City Wide fit us in the day after our tank failed. Would definitely recommend.

We had a very good experience with Citywide, everyone we dealt with was wonderful! Ferdy installed our hot water tank and was super knowledgeable and made sure we understood the work he was doing & the new water heater. Thanks Citywide & Ferdy!!

We had a big leak in our water tank and City Wide came out short notice on a Saturday to replace it. Mike was super knowledgeable and explained options for gas and electric. Overall a great experience and would recommend them to anyone.

We couldn't have been happier with our experience with City Wide. We called City Wide after waking to find our hot water tank leaking. The person who answered the phone was very great, and the service technician arrived within the hour. Rob was friendly, professional and knowledgable. He explained the situation very clearly and we felt very comfortable moving forward. Unbelievably quick and pain... More

We couldn't have been happier with our experience with City Wide. We called City Wide after waking to find our hot water tank leaking. The person who answered the phone was very great, and the service technician arrived within the hour. Rob was friendly, professional and knowledgable. He explained the situation very clearly and we felt very comfortable moving forward. Unbelievably quick and pain-free hot water tank replacement! Less

I my wife called city wide and they showed up on the appointment time that was given to us. The technician Ferdy was knowledgeable and his advice on choosing the right product was very helpful, to our surprise once we made the decision on the product he installed right away. The same day service. I and my family can’t happier. It was a great experience and a great service from top to bottom. Than... More

I my wife called city wide and they showed up on the appointment time that was given to us. The technician Ferdy was knowledgeable and his advice on choosing the right product was very helpful, to our surprise once we made the decision on the product he installed right away. The same day service. I and my family can’t happier. It was a great experience and a great service from top to bottom. Thank you Ferdy. Less

I’m a Co-op member at Meadowood Drive , Wes was called to replace our water heater, he was so nice and professional!! He deserves a promotion for his kindness! Wow so impressed with him and your company! He did the whole job with a smile on his face . Wes your a good man keep up the good work !!!

I went downstairs to do the laundry. To my surprise I see a trail of water coming from my 12 years old hot water tank. I go my computer and do a Google search. I see City Wide has good reviews. So I gave them a call.The girl on the phone was very friendly. She said she can have someone come down today or tomorrow. I said today would be fine.Okay, she said "we will send someone to take a look at i... More

I went downstairs to do the laundry. To my surprise I see a trail of water coming from my 12 years old hot water tank. I go my computer and do a Google search. I see City Wide has good reviews. So I gave them a call.The girl on the phone was very friendly. She said she can have someone come down today or tomorrow. I said today would be fine.Okay, she said "we will send someone to take a look at it." Then she started to tell me the cost of the tank and the cost of just having someone coming down to look at it. So called service call. Thanks, but I need to get this fixed. I didn't have to wait to long. Like two hours after I called. Evan, was the service technician that showed up. He was very polite and very friendly. He was very quick with installing the hot water tank. It took him less than an hour. The man knows what he is doing. He also took the time to show me how to do a yearly maintenance for the hot water tank. By draining the tank. Thank you Evan for patience. I highly recommend City Wide. Five stars. Less

We had our water tank replaced this morning. Excellent help from phone service and technician Rob was also excellent. Work completed quickly, questions answered!

I phoned CityWide Water Heater Service when our tank started leaking (after 18 years of use). They had actually installed our previous water heater. Their answering service was polite and, after asking some details about our tank, gave me the pricing up front... totally in line with what I expected. That was a nice surprise. The technician (Rob) arrived on time and started work immediately... More

I phoned CityWide Water Heater Service when our tank started leaking (after 18 years of use). They had actually installed our previous water heater. Their answering service was polite and, after asking some details about our tank, gave me the pricing up front... totally in line with what I expected. That was a nice surprise. The technician (Rob) arrived on time and started work immediately. I was told in advance of an additional piece of work required to meet city code... installation of a gas cutoff to the water heater... and the final bill was exactly what I had been told it would be. Great service. No surprises. I'd definitely use these guys again. Less

My water heater broke and they sent someone in less than an hour from the time I called. Made me aware when making the call what the cost would be, and the technician kept me informed of my options and what was going on.

We contacted City Wide about 3 years ago because we had no hot water but our tank was not leaking. They told us it was probably our pilot which it was. So since our tank started to leak just recently we had them replace our tank since they are so honest. Jordan their service technian was great. Such a great company.

Quick, friendly, knowledgeable , and I would recommend!

Service was fast and Mike was very friendly. Problem fixed quickly

Mike was very professional polite and fixed it in a timely manner. Definiitly would have them come out again.

We received exceptionally good service for our water heater repair. A technician was arranged within hours of our call. Jordan carried out the troubleshooting and repairs professionally, explained what he was doing, and shared tips on what to expect in future. Thank you City Wide!

Unfortunately, we had an old hot water tank that leaked. Called, and Mike came over. After looking and testing the house, it was determined that we had to switch from gas to electric. Mike was great at explaining everything. He did a great job

City Wide and Mike the Service Tech that came out to replace our water heater were amazing to deal with! They were responsive, had excellent knowledge of the issue and were quick and professional fixing the issue. I will be recommend their services to all friends and family!

Our water heater broke on our wedding day of all days. City Wide was extremely responsive, friendly and took the stress off us. They even came out on the same day. The technican Mike was friendly, on time and efficient. Very pleased and would recommend City Wide to all friends and family.

Thank you so much for your assistance in repairing the hot tank in my house. It has been working very well so far. The crew was kind (sorry, I forgot his name) and helped me have a good impression of the company. I recommend this company to other people.

I had City Wide Water Heater Service cone to my home in December/22. The servce man who came to my home was so friendly, knowledgeable and patient. Originally, I wanted a high efficiency hot water Natural gas water tank. In the end, I got an Electric hot water tank. My service technician was so understanding and accommodating. They were totally professional and I would totally recommend t... More

I had City Wide Water Heater Service cone to my home in December/22. The servce man who came to my home was so friendly, knowledgeable and patient. Originally, I wanted a high efficiency hot water Natural gas water tank. In the end, I got an Electric hot water tank. My service technician was so understanding and accommodating. They were totally professional and I would totally recommend them to anyone who needs a new hot water tank. Thank you for amazing phone and install service! Less

Ferdy was awesome. Showed up early, waited for me to get home, had quick solutions to fix the issue and offered many options, which could be implemented immediately. Took action and fixed the issue by replacing my water heater after sharing a ton of helpful info to help me understand best options etc. Amazing service, quick, friendly and very knowledgeable. Would recommend 100%! Thanks so much.

Water heater started leaking. called City Wide and they had a technician (Mike) out the next morning. Old water heater removed and taken away. New water heater installed by Mike who was very professional mannered. Couldn't be happier with the whole transaction. Thank you City Wide, thank you Mike.

Fast friendly service. Jordan was professional and explained everything thoroughly and did an excellent job. He identified the problem right away and replaced required part without delay.

Our hot water tank needed a replacement part still under warrenty. They were able to replace the part and get us our hot water back within less than 2 days. Highly recommend this company.

Leaking HWT. Required new tank.

This company was a breath of fresh air after getting the run around from another one. They came promptly, removed my old water tank and installed a new one very efficiently. The technician was friendly and knowledgeable! I will use them in the future (hopefully it won’t be needed for a long time though!) Thank you!!

I had my electric water heater replaced promptly. The installer caught the fact that the old heater had the wrong breaker and wiring that was installed by a well-known so-called professional company 10 years ago. This could have led to a fire if the tank had short circuited. I called them last week when I thought that the tank was not working. The tank was taken apart and everything was check... More

I had my electric water heater replaced promptly. The installer caught the fact that the old heater had the wrong breaker and wiring that was installed by a well-known so-called professional company 10 years ago. This could have led to a fire if the tank had short circuited. I called them last week when I thought that the tank was not working. The tank was taken apart and everything was checked and found okay. The problem was my shower water balance valve. I was impressed at the patience and understanding of the installer. A very well-run company with great customer service. Less

The technician, Jordan took time to explain the costs and benefits of a natural gas versus electrical hot water tanks.

If I could give 6 stars, I would. No one likes to find their water heater leaking; however, our water heater was 12 years old and the leak was small. It was Saturday morning and we saw the leak as we were getting our Christmas decorations out. I called City Wide Water Heater Service and talked to a lovely person that was knowledgeable. She asked proper questions and had the technician pick up the... More

If I could give 6 stars, I would. No one likes to find their water heater leaking; however, our water heater was 12 years old and the leak was small. It was Saturday morning and we saw the leak as we were getting our Christmas decorations out. I called City Wide Water Heater Service and talked to a lovely person that was knowledgeable. She asked proper questions and had the technician pick up the correct water heater on the way to my house. Jordan arrived a few hours later with the water heater and we had the new one working in no time. Jordan was excellent and provided a quick and professional response. The way he replaced the water heater was amazing as he did it all himself. The water heater is not in a convenient location yet he was able to get the old out and the new one in without difficulty. Jordan took the time to put canvas over our carpeted stairs to keep them clean. His attention to the small details was excellent and he was pleasant to talk with. He explained everything we needed to know to ensure a good experience. We had no disruption to our home and everything is working perfectly. Jordan has really raised the bar for what I will expect from people coming to repair things in the house. I have already recommended them to family and friends. Thanks for the great job. Less

Got the job done quickly and efficiently.

Friendly and expert service.

Very quick excellent service!

Someone answered the phone right away even though it would have been after hours for a lot of places. Unfortunately, I don't remember her name but she was very helpful and was able to answer all of my questions. Evan, the technician, arrived early and explained everything that was wrong. He fixed my problem right away so that I will have hot water in the morning.

The technician, Ferdinand, arrived within a couple hours of calling and did a great job of explaining everything he was doing. Very satisfied with the new water tank.

Great staff! Phoned in the morning and could fit me in the same day, they even called back to bump me up! Jordan was fabulous, professional but easy going, communicative and answered all my questions flawlessly. Turned a horrible experience into a better one. Highly recommended!

Just straight up professionals! They were extremely fast and courteous, when I had a warranty issue they were right on top of it, and made the whole process painless and affordable. 10/10 will always recommend these folks 😃

Hot water tank started to leak. Called City Wide for assistance. The receptionist was very helpful and polite. Technician Evan showed up about 2 hours after my call. He was very polite and professional. Evan was quick to remove and install the new tank, and explained everything so we could understand. Thank you City Wide!

My heater was leaking this morning and I called them to see if they could come today, and they sent someone within a couple of hours. The tech that came was very patient, knowledgeable and kind. Gave us all the info we needed and explained why the heater needed to be replaced. I needed some more time to talk with my family and thought I'd get some more quotes. But we were very impressed with the ... More

My heater was leaking this morning and I called them to see if they could come today, and they sent someone within a couple of hours. The tech that came was very patient, knowledgeable and kind. Gave us all the info we needed and explained why the heater needed to be replaced. I needed some more time to talk with my family and thought I'd get some more quotes. But we were very impressed with the level of service and just decided to go with them. Within a couple more hours they came back and replaced the heater and we have hot water again. Wonderful people work here. Will totally recommend. Less

Great experience. Our water heater broke and they replaced it same day. We had a natural gas heater that was installed prior to the 2018 code changes. Michael walked us through all the options, explained everything clearly, and helped us narrow down to two options. Ferdinand did a great job with the install and their electrician was also great. Overall great experience arising out of a frustratin... More

Great experience. Our water heater broke and they replaced it same day. We had a natural gas heater that was installed prior to the 2018 code changes. Michael walked us through all the options, explained everything clearly, and helped us narrow down to two options. Ferdinand did a great job with the install and their electrician was also great. Overall great experience arising out of a frustrating day with our water heater totally being destroyed. Less

The office was quick to respond and a service technician was out to replace a very tired 47 yr old hot water heater in record time. The service technician was polite, efficient and friendly. Great experience.

We recommend City Wide Water Heater Service because of their prompt response from the office and their polite and knowledgeable service person Jordan

Called City Wide around 11am, they had Rob on-site under an hour! He did a very professional job and got us back up running hot water very quickly. Can't say enough how much we appreciate the good work! Thanks City Wide!

Friendly, efficient service with a reasonable cost. I will recommend this company to others!

Absolutely fantastic! I'm very thrilled they were willing and able to get me set up with the new heat-pump hot water tech as plenty of companies aren't doing this newer more complicated (but more efficient!) technology yet. General Service: Five Stars Our old hot water tank just stopped working suddenly. On a weekend. When we had guests over. :( But I called City Wide and the lovely folks on the... More

Absolutely fantastic! I'm very thrilled they were willing and able to get me set up with the new heat-pump hot water tech as plenty of companies aren't doing this newer more complicated (but more efficient!) technology yet. General Service: Five Stars Our old hot water tank just stopped working suddenly. On a weekend. When we had guests over. :( But I called City Wide and the lovely folks on the phone talked me though some things I could check myself to see if we could get it working again without needing the time and expense of a site visit. So considerate! It turned out that something had overloaded and I did for sure need a repair. They sent out a very helpful and friendly tech who was really upfront about what the issue was and what all my options were. We were able to do a temporary repair, but he made sure I know it wasn't going to be a long term fix as my old tank was on it's way out. I was super happy with the service and repair - and their price we very reasonable with no extra change for weekends. Indeed, as they let me know my old tank wasn't going to last much longer. But that repair gave me time to research all the options for a replacement - so much better than trying to pick something in a rush just to get the water working again. So, when the old tank started leaking I was well informed and confident in my replacement plan. Which brings us to... AeroTherm Heat Pump Water Heater: Five Stars Obviously this is new, and I will update periodically - but I LOVE this thing already. And I never expected to have strong opinions on hot water tanks. The setting and controls are super easy. Unlike most tanks that seem to have a little dial under a cover that doesn't look like you're supposed to open it this has a digital interface on the exterior. If you're going to need a lot of hot water in a short time (bunch of guests over or something) you can set it to one mode to maximize that. But when you're just doing every day life you can set it to another mode to use the least power required to supply your needs and save power/money. Yes - this tech costs more up front because it doesn't currently have the same economies of scale that traditional tanks have. However it costs less to operate and doesn't have any of the health and safety issues that haunt gas powered hot water heaters. PLUS - you are reading this is the FUTURE from when I wrote it and the costs of this tech decreases over time. The warranty is great and City Wide is fantastic to work with if I ever have questions or issues. Less

Excellent service from the telephone staff to the service technicians. Our situation was late evening and we were pleasantly surprised to have someone answer our questions, provide service including installation and conversion. All work completed immediately with knowledgeable staff. Definitely recommend City Wide

Just had our old kaput gas water heater replaced with an electric one. Rob was early, professional and friendly. Lady I spoke with was equally as friendly and professional. Greatly appreciate everyone involved and the help and service provided. Many thanks. 👍🙌

Although it ended up not being a leaking HWT, the service person helped us find the source of the water leak and was very helpful and professional. Highly recommend this firm.

Mike came early and was so awesome to deal with! He was friendly and explained everything to me. Side note, my dog loved him instantly lol! Then, because our hot water tank had so much calcification, it was too heavy for just one person so another team came to pick it up and they were also super friendly and awesome to deal with. I highly recommend this company!

Thanks to Rob for his prompt, excellent, tidy, service. He arrived early and when he left the only evidence that he was there was the shiny new hwt 😊 Also, I had a utility shelf that had to be moved for hwt access and after I cleared the tools from it he removed the screws attaching it to the wall and moved it. After he was done with the hwt installation he put the shelf back and reattach the sc... More

Thanks to Rob for his prompt, excellent, tidy, service. He arrived early and when he left the only evidence that he was there was the shiny new hwt 😊 Also, I had a utility shelf that had to be moved for hwt access and after I cleared the tools from it he removed the screws attaching it to the wall and moved it. After he was done with the hwt installation he put the shelf back and reattach the screws. A small thing perhaps but it’s the little things that make great service. I would highly recommend City Wide. AM St. Vital Less

The true measure of a company isn't when things go right but when they go wrong. Due to code issues my original installation couldn't happen. They quickly came up with alternate fully costed options for me to choose. This involved several visits to measure and bunch of pictures. Great response from office staff explaining these options. The guys on the job site were quick and professional. Thanks... More

The true measure of a company isn't when things go right but when they go wrong. Due to code issues my original installation couldn't happen. They quickly came up with alternate fully costed options for me to choose. This involved several visits to measure and bunch of pictures. Great response from office staff explaining these options. The guys on the job site were quick and professional. Thanks fir a job well done Less

Our hot water tank was not broken down but was not maintaining very much hot water. Turns out it was 20 years old. City wide was able to come to my house the very next day in the morning. The tech Rob, was friendly and professional and extremely knowledgeable. Both Tech and Office staff were very easy to deal with and I'm very happy with the work performed.

My customer experience with City Wide Water Heater Service was exemplary. A technician arrived within hours. After an inspection of the tank and discovering we wouldn't be able to do a straight replacement due to code changes he walked me through the situation and my options in a clear fashion. Even with needing to pick up a different type of tank and bring in an electrician the job was finished ... More

My customer experience with City Wide Water Heater Service was exemplary. A technician arrived within hours. After an inspection of the tank and discovering we wouldn't be able to do a straight replacement due to code changes he walked me through the situation and my options in a clear fashion. Even with needing to pick up a different type of tank and bring in an electrician the job was finished less than 7 hours after initially calling them. The technician did a respectable job of cleaning up the workspace and the invoice was simple and exactly as quoted with no unexpected fees. I would recommend City Wide Water Heater Service to anyone who wants prompt, hassle free, and straightforward service. Less

Tank started leaking on Monday. Called one company and was told they could install next day only to be told they would not be able to make it. Called City Wide and had a new tank installed same day. Extremely happy with the service preformed.

Professional and friendly service

Excellent service and professional customer care

Mike and Clayton were absolutely fabulous! Very professional, prompt, and courteous. I would highly recommend them to anyone who needs a new hot water tank or services.

Our hot water tank went on Christmas Eve. We called one place which was City Wide as we had used them before. Called at 1030am and Ferdy was here by noon. New tank installed and running perfectly 90 minutes later. Professional and courteous. What more do you need? We would never use another company. Thank you.

Absolutely 5/5 ⭐⭐⭐⭐⭐ Extremely helpful customer service with up front pricing, and fast service on short notice. Our technician Mike was truly fantastic. He was incredibly efficient, kind and knowledgeable. 100% I would recommend.

My experience with this company was great all throughout! We needed to have our water heater tank replaced immediately as it was leaking a lot of water. I called in to check if they could have it done as soon as possible. The earliest was the following day at 8am-10am. Bev booked the appointment for us. She was friendly and I appreciate her taking the time to send the information I asked via emai... More

My experience with this company was great all throughout! We needed to have our water heater tank replaced immediately as it was leaking a lot of water. I called in to check if they could have it done as soon as possible. The earliest was the following day at 8am-10am. Bev booked the appointment for us. She was friendly and I appreciate her taking the time to send the information I asked via email. The installer, Jordan, arrived on time and finished the work within the timeframe they've given. He was very cautious to not make any loud noises. Before proceeding with the installation, he verified with us the price changes needed. He was very accommodating to our needs. I also appreciate that there was no hidden charges. The price given to us verbally was also the price we paid for. The only small downside I could think of is that I was the one who cleaned the area where the old water heater tank was. Nonetheless, it was not a bother for me. We now have our new water heater tank installed and in less than an hour, our hot water is back. I highly recommend City Wide for your water heater service! 🙂💯 Less

Great experience all around! Arrived in less than an hour and installed new hot water tank in record time. Old tank was removed the same day. Rob was professional, personable and answered all my questions with patience. Highly recommended.

Prompt hot water replacement. Cleaned up afterward, great communication. Contact centre has been very helpful as well as I wasn’t sure if hydro would want to take the old tank as we were on the rental program with them. Turns out they didn’t and as the technician said they would come back for it if hydro wouldn’t! I was super impressed with how quick and easy this crew is!

They came when they sais they would. Excellent service

Great experience for the purchase and installation of my water heater. It was great to work with a local company who answered the phone and I was able to book something right away.

Our HWT was replaced the day I called. The service was performed courteously, speedily, with little disruption to our household. Thank you!

The technician that came to service our extremely old hot water tank, was awesome, saved us thousands of dollars by not having to install a new hot water tank and liner for the chimney during these pandemicly hard times. Thank you.

Rob was awesome; showed up early, did a very good job, cleaned up before he left and was just a super nice guy. Excellent!

We had an amazing experience dealing with All City and would recommend them to anyone in need of a water heater replacement. Our tank sprung a leak and needed to be replaced so it wasn't something we were planning on dealing with but forced to act on quickly. After some quick research I started making calls to various providers around Winnipeg, with Mike being my last call. I can't tell you how ... More

We had an amazing experience dealing with All City and would recommend them to anyone in need of a water heater replacement. Our tank sprung a leak and needed to be replaced so it wasn't something we were planning on dealing with but forced to act on quickly. After some quick research I started making calls to various providers around Winnipeg, with Mike being my last call. I can't tell you how happy I am that I made that last call!! I was immediately impressed by Mike's customer service. He answered my call on his lunch break and took the time to provide me with much more information than any of the other companies I spoke to. He was upfront with the information and definitely went above and beyond in explaining my options and what to consider in a replacement tank. We ultimately made the easy decision to go with All City and Mike and his son were at our house within an hour! While here they were mindful of their surroundings and took steps to ensure they weren't adding to the already stressful/messy situation. Being able to speak directly to "the guy" with companies like this makes a huge difference and I am beyond thankful for the service provided. On top of all this - their prices were by far the best compared to their competitors. If you're in a similar situation do yourself a favour and call All City!! Less

Fast service and excellent job

Excellent service overall. Called at 10:30 and Mike, the technician, was at our place with the replacement tank by 12:00. Great communication throughout the process. Thanks!

Have used them twice now. Very professional and friendly. Give you all the options available with very helpful advice, specially with the new Hydro chimney codes. Even though there was a bit of a medical emergency which interrupted the first installation, they promptly sent someone out again the same day as soon as we were available again. Highly recommended.

The technician did a excellent job and would definitely use City Wide again

Very courteous and very knowledgeable and very helpful

Reliable and super fast response. Very knowledgeable.

Excellent service, quality, and products. Called the lovely customer service person, who answered the phone so pleasantly, at 9:15am and I had my new water heater in by 11:30am. Mike, who did the installation, is smart, kind, knowledgeable, and efficient. I highly recommend this company to anyone needing a new water heater. I had my installation done this week and I couldn't be more impressed or ... More

Excellent service, quality, and products. Called the lovely customer service person, who answered the phone so pleasantly, at 9:15am and I had my new water heater in by 11:30am. Mike, who did the installation, is smart, kind, knowledgeable, and efficient. I highly recommend this company to anyone needing a new water heater. I had my installation done this week and I couldn't be more impressed or pleased with City Wide Water Heater Service! Less

This company is fabulous. They answered the phone promptly and had a technician out by noon. Mike worked nonstop the entire 2 hours it took to take out my old water heater and install the new one. He gave me options to size, price and warranty. I highly recommend this company to anyone needing a new water heater or advise regarding their existing. I had this company come out in 2018 to determine ... More

This company is fabulous. They answered the phone promptly and had a technician out by noon. Mike worked nonstop the entire 2 hours it took to take out my old water heater and install the new one. He gave me options to size, price and warranty. I highly recommend this company to anyone needing a new water heater or advise regarding their existing. I had this company come out in 2018 to determine the current status of my then water heater at that time. Very helpful and great advise at that time. Less

Our gas hot water tank spring a leak while we were at the lake on vacation. City Wide was available immediately and did a great job of removing our old tank and installing a new one. The technician was friendly and professional. I was able to get back to the lake in less than 24 hrs. I would highly recommend City Wide.

I ended up not needing any service at this time but want to acknowledge the fantastic help and advice I received from Beverly on the phone. She have me several suggestions ,called me back promptly twice and was so caring and helpful. It is because of her that I don’t think I need service at this time. If I do find I need any service on my water heater I will definitely call City Wide because of B... More

I ended up not needing any service at this time but want to acknowledge the fantastic help and advice I received from Beverly on the phone. She have me several suggestions ,called me back promptly twice and was so caring and helpful. It is because of her that I don’t think I need service at this time. If I do find I need any service on my water heater I will definitely call City Wide because of Beverly’s excellant customer service. D. Less

Our hot water tank blew and was replaced and running within hours by city wide. Very fast and efficient. Our technician Evan did an amazing job! Thank you Evan!

Great service and very responsive team. Technician Evan was a great help and very professional. Our new hot water tank was installed in a very timely matter. Very satisfied!

Our old hot water tank started leaking just before midnight, called City Wide the next morning and had our new tank installed before noon. Our serviceman Rob was on time, friendly, and professional, certainly one of the best technicians we've had in our home.

Our water heater started a very small leak and we thought to have it changed before it got worse. City Wide set up a service call for the following morning. The serviceman, Evan, arrived right on time at 8 am and checked out the heater. It had to be replaced and he set to the task. 4 hours later we had our new 40 gal water heater up and running. He explained how to maintain the water heater and t... More

Our water heater started a very small leak and we thought to have it changed before it got worse. City Wide set up a service call for the following morning. The serviceman, Evan, arrived right on time at 8 am and checked out the heater. It had to be replaced and he set to the task. 4 hours later we had our new 40 gal water heater up and running. He explained how to maintain the water heater and the warranty. I found Evan very professional and knowledgeable and maintained all covid rules while here. City Wide was the company that replaced the previous water heater 11 years ago and will probably be doing our next one. We are very happy with their service. Less

I wanted to extend a sincere thank you to City Wide Water Heater Service for their help. Their installer got here exactly when they said he would. He was fast, professional, friendly and I’m sitting here with hot water 3 hours after initially calling. I can’t say enough good things about this experience. If you’re need anything related to a Hot Water Heater, these folks need to be your first... More

I wanted to extend a sincere thank you to City Wide Water Heater Service for their help. Their installer got here exactly when they said he would. He was fast, professional, friendly and I’m sitting here with hot water 3 hours after initially calling. I can’t say enough good things about this experience. If you’re need anything related to a Hot Water Heater, these folks need to be your first call! Less

Very professional, friendly, knowledgeable and all around a great business. Totally happy with the new hot water tank installation they did. I would highly recommend City Wide to anyone needing any of the services they provide.

Fast. Efficient. Clean site. Friendly. Would definitely use again.

They were very friendly and prompt

Less than 12 hours after calling City Wide, our new hot water tank was installed and working perfectly. A+ service by their office and their technician! Would recommend!

The costumer service was excellent. Also, the technician was very efficient. Thank you!

Called early on a Sunday morning, the woman who helped me was very knowledgeable, professional and kind. An employee was at our house by that afternoon and completed the work (hot water tank removal and replacement) within a couple of hours. I will definitely use them again in the future and would recommend them to anyone.

Woke up this morning to no hot water. Checked the tank and couldn't see a pilot light. Called City Wide, they had a tech here in under an hour. He was able to get the tank lit by removing a panel I wasn't comfortable removing. He then checked the warranty on it via the serial number and found out that the tank was under warranty and swapped out the gas controller under warranty. We paid for the s... More

Woke up this morning to no hot water. Checked the tank and couldn't see a pilot light. Called City Wide, they had a tech here in under an hour. He was able to get the tank lit by removing a panel I wasn't comfortable removing. He then checked the warranty on it via the serial number and found out that the tank was under warranty and swapped out the gas controller under warranty. We paid for the service call, but he could have just as easily not bothered checking warranty and just say you need a new controller and it's going to cost X which we would have had no choice but to pay. Fantastic service, we will absolutely use them again. Less

Great service , prompt and professional

This was the second time using City wide. Excellent job both times. I will definitely use them again in the future. Robert was the technician. Great guy, very professional and of course he was on time. Very satisfied with this service.

Hot water tank installed. Timely. Nice worker, Evan. Good job.

I called Mike and he and his son arrived in less than 2 hours. Very courteous, professional and did a very clean job on the new hot water tank. I would highly recommend them

Professional work and quick service. Clear explanation. Recommend City Wide for sure.

I really recommend city wide. They were at my residence the very next morning. They helped me get my approval from hydro the same day and returned to install the new water heater. The service technician was friendly and answered all my question. A thumbs up for Jordan. He made my experience less painful. Thank you city wide water heater

Very fast ontime service. Those guys know what they are doing.

Hot water heater was not working. Called them and Jordan was here in an hour. I thought I needed a new hot water tank but it was only the pilot light. I feel some may have installed a new water heater at great expense but he was honest. Highly recommend.

Hot water tank replacement. Evan was professional , friendly and efficient. Very satisfied in every aspect.

Prompt and friendly service

They are very polite and efficient. I phoned in the morning and my new water heater was installed the same day. Very knowledgeable technician and efficiently done. Took only an hour from start to payment. Robert D. Is experienced and efficient and very pleasant. A pleasure.

It's never a good feeling when you find out your water heater has failed and has leaked on the basement floor. A panicked call to Citywide was answered by Bev who advised how to drain the heater and what type of heater to replace it with. Within a few hours of that initial call Evan (technician) called to say he would be arriving within 20 minutes. While wearing a mask all the time Evan set to w... More

It's never a good feeling when you find out your water heater has failed and has leaked on the basement floor. A panicked call to Citywide was answered by Bev who advised how to drain the heater and what type of heater to replace it with. Within a few hours of that initial call Evan (technician) called to say he would be arriving within 20 minutes. While wearing a mask all the time Evan set to work and within a very short time the new tank was installed and he had answered all our questions. He also gave us the paperwork to arrange Mb. Hydro financing and took the old tank out and he set up disposal. We needed an adjustment made to our chimney and he made arrangements for that as well. Riley from Belcore Construction took care of the chimney the next day and someone picked up the old tank as well. The process could not have gone smoother. I'm not the type to make (or put a lot of stock in) online reviews but I wouldn't hesitate to recommend a business made up of such personable and efficient people such as this Less

Emailed inquiries at 7pm and they answered same evening and booked and installation for 12 noon next day. Service people showed up on time and very professional and through. Highly recommended

City Wide was extremely helpful in my search for a new hot water tank. Shelley at their office spent 15-20 minutes with me on the phone answering all of my (possibly dumb) questions and we booked an appointment for the technician to arrive between 8-10am the next morning. Robert the technician showed up right at 8, assessed our situation, and made suggestions on what would be our most efficient, ... More

City Wide was extremely helpful in my search for a new hot water tank. Shelley at their office spent 15-20 minutes with me on the phone answering all of my (possibly dumb) questions and we booked an appointment for the technician to arrive between 8-10am the next morning. Robert the technician showed up right at 8, assessed our situation, and made suggestions on what would be our most efficient, cost-effective solution. 10/10 in my books, and I would recommend City Wide & Robert (and Shelley) to everyone! Less

Water wasn’t hot anymore and tank started to leak. They responded within a few hours to check it out and by the next morning I had a new water heater. The workers was polite and friendly. Thank you for your service!!

Woke up to a laundry room full of water. Called City Wide to leave a message prior to 7 a.m. Despite the early hour, a friendly and efficient person helped us and shortly after 8 a.m. a service technician had arrived. As we were masked due to current health regulations, he couldn't see our grateful smiles. Our options were explained clearly to us and Rob had a new tank installed. He explained mai... More

Woke up to a laundry room full of water. Called City Wide to leave a message prior to 7 a.m. Despite the early hour, a friendly and efficient person helped us and shortly after 8 a.m. a service technician had arrived. As we were masked due to current health regulations, he couldn't see our grateful smiles. Our options were explained clearly to us and Rob had a new tank installed. He explained maintenance and inspection expectations thoroughly to us. The entire job was completed in a short time.Today the old tank was picked up. Thank you, City Wide and technicians, especially Rob, for helping us out so quickly and for your friendly service. Less

I didn’t know who to call for my water tank and As I’d never had issues before. I asked in my area fb group and city wide, was highly recommended. So I called. ***we were running out of hot water fast. Called city wide, and the lady was very friendly and helpful. Had someone to my house in less than an hour. I had come to terms with the fact I would probably need a new water heater. Jordan ... More

I didn’t know who to call for my water tank and As I’d never had issues before. I asked in my area fb group and city wide, was highly recommended. So I called. ***we were running out of hot water fast. Called city wide, and the lady was very friendly and helpful. Had someone to my house in less than an hour. I had come to terms with the fact I would probably need a new water heater. Jordan showed up and was amazing. Found the problem and was able to fix it in no time. What a huge relief. Less

Being a first home owner I am still learning. They answered questions, had someone out early next morning to replace hot water tank . They put my mind at ease with how easy the process was. Switching from gas to electric there was a small issue. They came right out and fixed it. Very personable and would definitely use them again .

Repeat customer. Fantastic, Honest, Reliable, Professional and Trustworthy. Very pleased with our new hot water tank and thoroughly explained products and services. Great quality John Wood tanks. Highly recommended. Thank you Mike

Had our water heater replaced this past weekend that was originally installed by Mike and his son in 2011. Certainly appreciate the honest, prompt, and professional service. No question, I would highly recommend All City Water Heater Service to all of my family, friends, and anyone else in search for a reliable service company. Give them a call first, you won't regret it.

Very professional, their prices are reasonable, and really friendly. When the technician came out they were in and out with no issues.

Same day service. Professional staff that answered all our questions. Contacted the office to get the answers we needed , but wasn't sure himself. Gave good advice on a number of payment options. Very friendly. Fully satisfied with all aspects of the company.

We had City Wide come out to our home last Friday night. The lady we spoke to at the office was great and told us that she would try to have a service man out that night but couldn’t guarantee it. She phoned us back if she had someone available. She got ahold of us later and had Drew come out. He arrived at 9:45 and left after 11:00. He did a great job and answered all questions I had. He also in... More

We had City Wide come out to our home last Friday night. The lady we spoke to at the office was great and told us that she would try to have a service man out that night but couldn’t guarantee it. She phoned us back if she had someone available. She got ahold of us later and had Drew come out. He arrived at 9:45 and left after 11:00. He did a great job and answered all questions I had. He also informed me that the old tank would be picked up within 48 hours. The tank was gone by Saturday afternoon. The only way we knew it was being picked up was our dog told us. I would have no problems with this company again. Less

My hot water tank was done and City Wide was at my house within the hour! The service was great! Very polite and knowledgeable service person. Would recommend City Wide.

HWT leaking was noticed at 2pm on Saturday and called City Wide. The receptionist Shelly was very helpful and told me I should turn off water and breaker (electric HWT). She quoted on the phone for both repair and replacement. I had a hard time to decide which brand I would get, but she was very patient. Evan was the service man who arrived at 5pm. He was knowledgeable and helpful. He repaired it... More

HWT leaking was noticed at 2pm on Saturday and called City Wide. The receptionist Shelly was very helpful and told me I should turn off water and breaker (electric HWT). She quoted on the phone for both repair and replacement. I had a hard time to decide which brand I would get, but she was very patient. Evan was the service man who arrived at 5pm. He was knowledgeable and helpful. He repaired it and HWT was working properly. Thank you so much for the great service! Less

Extremely professional and I couldn't be happier my friend recommended All City to me. Got the tank leaking water, kills the pilot light and no more hot water on Friday night, called around on Saturday and decided to go with Mike at All City, arrived without hours! Cap the gas line and replaced with a 66 gallons commercial electric tank. Very knowledgeable, if you are in a market to change water ... More

Extremely professional and I couldn't be happier my friend recommended All City to me. Got the tank leaking water, kills the pilot light and no more hot water on Friday night, called around on Saturday and decided to go with Mike at All City, arrived without hours! Cap the gas line and replaced with a 66 gallons commercial electric tank. Very knowledgeable, if you are in a market to change water heater/boiler, I won't do it without calling All City first! Less

Great speedy service by extremely experienced and knowledgeable technicians. Fully respected COVID protocols while replacing our water heater. We highly recommend City Wide for all of your hot water needs!!

They were excellent! Came the same day we called. They were extremely quick, polite and left everything just as clean as it was when they came!

We Recently used citywide water heater service when our hot water tank went they were very fast very professional and help to solve our problem to get a new gas water tank thank you Jordan for your service.

We had a service man Mike he was very courteous, professional, knowledgeable and did a great job of a installation of a gas hot water tank. Very knowledgeable and was very patient explaining everything to us. Definitely would recommend City Wide. Very satisfied

Rob was an excellent technician. He knew his business and went about doing it neatly and expertly. He was friendly and informative . This is the 2nd time in 11 years using their service for a new hot water tank, and will use them for their other services now. I feel confident in their work . Thank you

They were very professional, friendly and quick. I am very pleased with the service I received.

Excellent,knowledgeable helpful staff

Excellent service. Knowledgeable service technicians. Friendly staff.

Amazing service from City Wide today!!! Highly recommend for anyone needing a new heater or replacing an old one. Options completely explained....outstanding!

Jordan was very professional and helpful. Very quick service

Great service. Staff are courteous and knowledgeable. Replaced the water heater efficiently and sent a contractor to install chimney sleeve. I'm happy I chose Citywide!

Great service and installation by tech Mike.

Very Professional- Outstanding service- would definitely recommend. Mike never tried to up sell us, but he was very honest about any issues that he thought should be looked at. We called them on a Saturday first thing in the morning and they were there within an hour.

Good services and cheaper charge

Very professional installation of replacement hot water tank. Great service and pickup of used tank.

Great company. Have had them in past to repair water heaters, had them replace ours recently. Mike was our tech, ask for him if you can. Great tech, friendly, professional, knowledgeable, terrific work.

Thank you for your prompt and effective service. From the time I called until your service people left with the old tank it was a smooth seamless operation. Thank God when your tank goes and you have water everywhere is where you appreciate a good team. Yes from the front desk to the service technicians who displayed a great deal of professionalism in getting the job done..Thanks again for a grea... More

Thank you for your prompt and effective service. From the time I called until your service people left with the old tank it was a smooth seamless operation. Thank God when your tank goes and you have water everywhere is where you appreciate a good team. Yes from the front desk to the service technicians who displayed a great deal of professionalism in getting the job done..Thanks again for a great job.. Less

Very prompt service done professionally. Courteous staff on the phone and knowledgeable technicians.

Thought I had to replace the water heater. When the Tech showed up and I explained what was happening he said it probably just needed the vent valve replaced. Seems to have solved the problem so I'm very happy.

Woke up this morning to not having any hot water. Not unusual with the tank we have it would randomly go out and we had to restart the pilot. This time there was water all over the floor. Made the call to City Wide for help. Dispatcher was very good explained everything and set us up for an evening appointment. Mike arrived and gave me a thorough explanation of what the requirements of installati... More

Woke up this morning to not having any hot water. Not unusual with the tank we have it would randomly go out and we had to restart the pilot. This time there was water all over the floor. Made the call to City Wide for help. Dispatcher was very good explained everything and set us up for an evening appointment. Mike arrived and gave me a thorough explanation of what the requirements of installation are and once we confirmed everything was ok, he did a professional job of installing a new tank. His explanations made it very easy for me to understand and he was just a nice guy to talk to in general. Thanks for being there when we needed hot water to shower! Less

Fast, prompt and professional service at a competitive cost. The service person was exactly on time, did the install and cleaned up after.

I thought my water heater was done. The technician came down and informed me that it was just the pressure relief valve. He was highly informative. I was very very impressed right from the contact phone call till it was done. Highly recommended

Were able to help us on super short notice and did a fantastic job. Highly recommend

City Wide Water Heater Service did a great job...they were prompt, efficient and friendly! They cleaned up afterwards and quickly got rid of the old tank and sent someone to redo my chimney the next day... thank you all...job well done!

Had a leak from the pressure relief valve and called City Wide at 6:30 this evening. Spoke with Kelly who was awesome to deal with, who also instructed me on what to do. She said a technician could be out this evening between 8-10 pm which I thought was great. It wasn't even 5 minutes later and she called back saying that a technician by the name of Jordan would be here within the hour. Jordan sh... More

Had a leak from the pressure relief valve and called City Wide at 6:30 this evening. Spoke with Kelly who was awesome to deal with, who also instructed me on what to do. She said a technician could be out this evening between 8-10 pm which I thought was great. It wasn't even 5 minutes later and she called back saying that a technician by the name of Jordan would be here within the hour. Jordan showed up within 15 minutes of that call. Jordan was extremely honest, polite, professional, and very knowledgable. He answered all of my questions in great detail. I'm very impressed and pleased with the work done as well as the speed of Jordan showing up. I will always use this company from now on. Less

Excellent service. Was able to get someone out within hours of making the service call. Tech was knowledgeable and was able to made suggestions based on age of house, hydro usage, financial means. Tech set up electrician internally and scheduled for same day installation. Made application for the Manitoba Hydro Loan Program quick and simple.

just had a new water heater installed they were really quick getting here financing was available if we wanted it the installer was professional and explained the process every step of the way couldn't ask for a better experience great job!

Great customer service and prompt response time! Thank you City Wide.

Great service from the past and present. Knowledgeable employees on the phone and in person, solid products, prompt and friendly. Would recommend and use in the future

Very professional service. Was in a jam, and they helped me out ASAP! Thank you city wide

Top quality and great value. Highly recommend

Jordan was a very professional technician. He answered all our questions honestly and his work was impeccable. Thank you for your great service and the hot water...👍

It is so great to see that good old fashion professional service is still alive and well. It is also great to see that these reviews DO actually mean something. I can honestly say that I agree with all the high praise given to Mike. I also wanted to give a “shout out” to his co-worker son. Both are very nice to deal with. I am a person with a very curious mind. Until I have most, if not all of... More

It is so great to see that good old fashion professional service is still alive and well. It is also great to see that these reviews DO actually mean something. I can honestly say that I agree with all the high praise given to Mike. I also wanted to give a “shout out” to his co-worker son. Both are very nice to deal with. I am a person with a very curious mind. Until I have most, if not all of my questions answered, then I am apprehensive about doing a job that I am not familiar with. Mike does not get "put off “ with questions. He is more than happy to answer. He is NOT aragonite or has an attitude. He explains and shows you the work that he is doing and or has done. A simple smile, personable and professional attitude can and DOES go a long way in making a home owner feel like the job that is being done is being done right. Thank you again for a job Very well done. I look forward to at least 10 yrs of HOT water ! Nice to have met you both. Sincerely, Bruce Swingle Less

Shelley the receptionist was great and she provided me with an estimate to replace my 12 yr old 40 gal Bradford Whyte which was starting to leak and smell like sulphur or rotten eggs. I phoned at 11:27am and she had a gentleman named Neale booked for a time between 1pm and 3pm same day. Neal showed up right at 1pm. Doesn't get any better than that. Neale was very polite and easy to talk too. Be... More

Shelley the receptionist was great and she provided me with an estimate to replace my 12 yr old 40 gal Bradford Whyte which was starting to leak and smell like sulphur or rotten eggs. I phoned at 11:27am and she had a gentleman named Neale booked for a time between 1pm and 3pm same day. Neal showed up right at 1pm. Doesn't get any better than that. Neale was very polite and easy to talk too. Being a DIYer myself, I explained if I was younger , I could've done this replacement myself, but no longer able to. I watched him and it was like watching the you tube videos of repairmen live. He did an excellent job and quickly. Very satisfied. Thank you very much City Wide. That's me in the picture. The KING of Four Kings. Less

My 18 year old water heater leaking unexpectedly and noticed it at 9 pm, replaced the next day. The City Wide office staff was amazing, calm and organized. The onsite worker was efficient and informative. Fantastic service.

Mike was great and came in a pinch to help us out.

I am super pleased with how fast and efficient they were, while answering all my questions. I would highly recommend them.

Evan and his assistant who came to our place last night to replace our broken water heater were knowledgeable and not-pushy (e.g. when it came to pricing). He laid out the facts and gave us options and time to do some quick research into the info. he was giving us. They spent time educating us on our new water tank. The work they did was timely and we are grateful they could come out so quick.

We were very happy with City Wide. They were prompt and professional. Our water tank was quickly and easily converted from gas to electric and the technician (Neal) was polite and professional. Would definitely recommend

Professional all the time

Great, friendly service. Evan was professional and prompt.

Jordan was excellent explained options. It was great to have him working in my house and taking care of the installation and removal of the water tanks.i am pleased with his service. I thank him very much. Audrey

So shower was not running hot for 2 days. Then I noticed a leak in the water heater at 6 am on a Friday morning. I called and a lady answered on 2nd ring, BEFORE 7 am. At my request, she set an appointment for Saturday between 8 & 10 am. Guess what?? Service technician rang bell at around 8 am. He identified issue, showed me the problem, got the job done and was out by 9.30 am. He worked qui... More

So shower was not running hot for 2 days. Then I noticed a leak in the water heater at 6 am on a Friday morning. I called and a lady answered on 2nd ring, BEFORE 7 am. At my request, she set an appointment for Saturday between 8 & 10 am. Guess what?? Service technician rang bell at around 8 am. He identified issue, showed me the problem, got the job done and was out by 9.30 am. He worked quietly, and left work area around heater as if he had not been there. He said old heater would be picked up from driveway within 48 hours; and it was. Top notch! You have water heater woes? CALL this company. Less

I received great service to replace my hot water tank - Of course it occurred after hours, Neale came and replaced my tank quickly and efficiently and even returned the next day to help on a totally unrelated matter - that is customer service and it was greatly appreciated