2026-03-11T15:07:38.492Z

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

2026-03-04T22:09:36.521Z

I had issues with my hot water tank yesterday. I called City Wide Hot Water and booked an appointment. A minor issue with my phone number being entered incorrectly delayed my appointment by a day. The next day, Kade called me before he came by the house, was right on time, worked quickly and efficiently, and explained the warranty and a few questions I had about the new hot water tank with knowledge and skill. He even tidied up before he left and explained the hot water tank would be picked up within the next day or so. I will definitely be using City Wide for any future hot water tank needs and recommending them to my friends.

2026-03-01T20:37:01.729Z

I purchased a new hot water tank and leak detector. The person who took my original call was knowledgeable and helpful. They sent a technician to my home that day! Kade, the service technician, was on time, cleaned up and answered all of my questions. When I had an issue with the leak detector they sent Kade the same day I called to report the issue and all was amended to my satisfaction. My old tank was also picked up and recycled within 48 hours. With prompt and knowledgeable assistance and with Kade’s patient and supportive service and expertise, I recommend using City Wide for your hot water tank replacement.

2026-02-25T22:51:13.047Z

Our water heater failed the weekend of the Olympic gold medal hockey game but regardless a wonderful technician , Jordan, came Sunday morning on time and was very professional and friendly. He’s a real credit to your company.

2026-02-17T18:22:57.759Z

Telephone staff was patient, knowledgeable kind and informative. Technician Ferdy was on time and explained everything to us, including price, before work started. He answered all our questions and left the workspace tidy. Old water heater was picked up in less than 24 hrs. Highly recommend Ferdy and City Wide!

2026-02-07T16:29:21.473Z

Water heater leaked the night prior. Had Ferdy inspect and install a new water heater all within a day(+ electrical). I was able to ask questions and ask for recommendations based on water usage when upgrading, which helped in the decision making. I think the price is probably fair given the immediate service and availability of heater units.

2026-02-05T19:28:31.227Z

2026-02-02T19:48:35.530Z

Our hot water tank sprung a leak this morning. I called City Wide Water Heater and was told someone would be here in about a hour. Jordan showed up early and was very pleasant and professional. Jordan did a nice neat professional job on the hot water tank installation. We had a nice conversation on the new tanks regarding manufacturers and warranties etc. Overall a very good experience. Would highly recommend City Wide Water Heater.

2026-02-02T03:12:04.735Z

The technician Ferdy was awesome. This guy was extremely knowledgable, he explained everything to me, took his time. I was his last call of the day that ended at 9pm. He showed me what was wrong and what was right with the old tank. Explained how to drain the tank appropriately. I hope he enjoys his day off tomorrow.As for City Wide, this all happened on a Sunday evening, no hidden or extra charges. I called and had a new tank same day within hours.Great job guys!

2026-01-23T00:50:11.036Z

Beginning from the first contact person on the phone, to the gas fitter and electrician, the service was amazing. Everybody involved was courteous, competent, informative, timely and professional. What started out as a bad day turned into a restoration of faith in humanity. Although I cannot remember the names of the fantastic dispatch staff or electrician, Jordan was awesome. The service persons cleaned up as though nothing had ever happened. Thank you so much.

2026-01-16T13:12:45.580Z

Excellent company! They were professional, punctual, and did outstanding work. Everything was explained clearly, and the job was done efficiently and cleanly. I wouldn’t hesitate to use them again or recommend them to others.

2026-01-15T17:24:19.284Z

Our hot water tank started leaking on Sunday morning and I called City Wide to see when we could have the heater replaced. The call was answered and next day service was provided. Mike called to make sure we were home and arrived as promised. Once he assessed our situation, he fully explained the options available to us. Due to cost factors, we decided to go with an electric tank after many years with a gas heated unit. Mike was efficient with the installation of the new unit and removal of the old unit. Shortly after Mike left, the electrician came in and made the connections to the panel. The office staff took care of submitting the paperwork to the manufacturer for the warranty and sent us copies for our own records. City Wide staff are very professional and take pride in their work. Highly recommend this company when your hot water heater needs replacing.

2026-01-14T17:37:12.287Z

Prompt service, excellent workmanship on installation. Installer was polite and answered all our questions.

2026-01-13T19:43:03.881Z

Amazing help. While we ourselves were still trying to figure out what the heck happened at 6 in the morning and get brain fog out of our head - An Actual person answered the phone at 6am and helped us out with everything we needed to know for our options and pricing, Was told the service would be available between 9-11am same day. Technician (Ferdinand) arrive just after 9am. He was awesome - answered our questions - told what we needed gave us options and he had the whole thingCompleted in about 2 hours. Clean and tidy and was pleasant and joked around with my husband. Gave us the information regarding the pick up of our old hot water tank told how we can pay and we had our basement back together by noon. I expected clean up but it worked out excellent in the end. Will be using them the next issue we have and highly recommend

2026-01-10T21:58:51.539Z

I found the leakage at my water heater around 6:30am . Found this company ,i called them . First of all thanks for picking up the call early in the morning.At the end got the new water heater . It was my pleasure to deal with the company which having the professional knowledgeable technicians . Mike did a very good job in installing cleaning all the mess and explaining all the technical questions . He went way beyond the expectation .Thanks again for the good service

2026-01-05T16:59:47.400Z

2025-12-31T17:06:41.559Z

Very responsive and flexible when my water heater went during the holiday season! The guys were great, very knowledgeable on gas/electric. Highly recommend.

2025-12-31T02:33:44.639Z

The man came when he said and did the work for a decent price. He had done this repair before.

2025-12-30T16:57:18.742Z

Amazing service. Much faster than I expected.

2025-12-29T20:46:08.546Z