About a week or so ago I noticed Carpenter Ants climbing a pillar out front. I called H & H and informed them about the situation and they informed me that they would "send the best guy". He came out and was clearly aware of the situation. He went back to his H&H truck to get a ladder. He brought back a stepping stool. Keep in mind that the Ants were about 9-10 feet up. The man that they sent wa... More

About a week or so ago I noticed Carpenter Ants climbing a pillar out front. I called H & H and informed them about the situation and they informed me that they would "send the best guy". He came out and was clearly aware of the situation. He went back to his H&H truck to get a ladder. He brought back a stepping stool. Keep in mind that the Ants were about 9-10 feet up. The man that they sent was around 60 yrs old, 110 lbs, about 5ft 5in tall and with his stepping stool (at 6ft 2in) I was still taller than he was. So very quickly he realized that his stepping stool was not going to do the job. So I had to go outback and find him a ladder that he could use. After we finally got the ladder out front, he climbed up, sprayed bug spray (what I would imagine was very similar to the can of raid that we had out and could have used) in the crevices around the top of the pillar. It took probably 5-10 minutes total. It took far longer getting out our ladder or having to put it back after he finished. While I will say that the man was very courgal and respectfull, I think $150 for what was done seems a bit high. Perhaps I expected him to do more and maybe $150 to spray some bugs spray is the going rate but I can't imagine 10 minutes of labor and some bug spray costing $150. Less

I live at ParkSide Villas on Ramblewood in Shelby and I love your service and hope it continues .

Meets expectations. Reasonable prices. Always come if I need them!

Very friendly and courteous staff members

If you want to be made to feel like an idiot for trusting a company, this is the one for you. Paid them to do a water proofing job due in to an old broken trench drain system that was not draining properly and allowing water to flood our garage. Paul came out and assessed the situation and was very confident that all we needed was a new system installed. Because “the old one probably used to work... More

If you want to be made to feel like an idiot for trusting a company, this is the one for you. Paid them to do a water proofing job due in to an old broken trench drain system that was not draining properly and allowing water to flood our garage. Paul came out and assessed the situation and was very confident that all we needed was a new system installed. Because “the old one probably used to work.” I began to have issues upon the day of the install For one, Paul stated that they would be buying and installing the drains in 10 foot sections. However, day of bringing them, he said he couldn’t find 10 footers and 5 footers would still be straight. Upon completion, they are not straight. It’s a hack job. (See included photo) When I shrugged that off and went to clean the drains out two week later. I found that they covers could not be removed without considerable force and use of a pry bar. When I called Paul to inform him. He came over, used a flat head screwdriver and said “that’s just what you have to do.” Which is completely inaccurate. For drains that are done correctly, the covers can be removed easily by hand. He wouldn’t speak on it anymore with me and left… Now the ultimate kicker for our experience. We had finally received rain and with that rain, it brought a flood into the garage. I took pictures and called to report it. Paul was out of office and Allen (president of the company/branch) came over to take a look. Upon inspecting everything, he stated “we probably should’ve put a bigger drain in.” Which I asked, why didn’t y’all? He told me that he would have to consult with Paul and get back to me. Paul showed up on my doorstep the following Monday. He told me that the problem is “volume” and pointed at our roof and where the downspout comes out. Because the volume of water coming down the driveway and off our roof is too much for the trench drain to handle. When I asked why that wasn’t calculated, he said “well, it was, but we can’t always know how much rain we’re getting.” So, I asked about how they would fix the problem. He then stated options, that all were at our cost. Even though, they did nothing to even fix our situation. We were still getting just as much water with their new drain, as we were with the old broken drain. He then quoted their warranty which is apparently in accordance to the national weather service… Paul attempted to explain that it’s a matter of inches per hour, but couldn’t provide an answer to how many is normal. He said “they don’t know, we can’t say” Which is layman’s terms means the warranty is rigged for as a safeguard for them not to repair shoddy work. It was only after leaving some reviews that Paul reached back out to provide a solution. One being a 4” corrugated pipe installed to divert the roof water away from the trench drain. (Garage still flood by the way) When I got a rain gauge and did my research (also have a brother in law who does water diversion for whole neighborhoods) I found that the rain we were getting was normal for our area and in accordance with the national weather service. I provided that information to Paul who had never seen it before in his life (doesn’t have any business working for waterproofing) He then switched his stance from the “inordinate amount of rainfall” to “when did I promise that we would fix the problem?” “Did I tell you that this would work?” That’s when I realized they weren’t going to accept responsibility and I told him not to call until they had a solution. It’s been 5 months and I still haven’t heard anything. We’re considering taking this to small claims court so we can at least pay a reputable company to fix this. Less

Absolutely awesome people. Highly knowledgeable in their field and extremely friendly. I will NEVER go anywhere else. They have been very kind and caring with my elderly mother and have worked out a plan that fits her needs. I couldn’t ask for a better company or group of people. If you go anywhere else then you’re going to the wrong place. Don’t say I didn’t tell you so

Everyone I've had the chance to coordinate or work with at H & H Pest Control has been great! They are organized, prompt, and a pleasure to deal with!

We had a skunk in our house! After calling multiple places and being turned away by 10+ people, H&H was eager to help! From the first phone call until Kevin came out to set up the trap and remove the skunk, it was all Great service. Thank you for helping me out! I will definitely be coming to y'all for our future pest problems!

I’ve recently moved to the area with my family in tow and purchased a home in Shelby, with that home came the task of waterproofing, as the home had major issues in that department. Our whole crawl space had to be redone/joists sistered/dehumidifier installed which was done and completed with a 10 yr warranty from a highly reputable company in Charlotte. Now because we love to support local where... More

I’ve recently moved to the area with my family in tow and purchased a home in Shelby, with that home came the task of waterproofing, as the home had major issues in that department. Our whole crawl space had to be redone/joists sistered/dehumidifier installed which was done and completed with a 10 yr warranty from a highly reputable company in Charlotte. Now because we love to support local where/when we can H & H (pest & waterproofing) is right here in town. So, we tasked them with getting our French drains replaced, and in correct working order for our garage to not flood consistently with heavier rain as we only had issues with flooding during heavy rain. Paul the salesman assured us they have a payment plan, that they were slow at the time and could complete the work to have our garage safe from water, so we took the bait. One worker showed up, with materials from Lowe’s, which was slightly concerning because companies usually tend to purchase from suppliers, the drain we were told was being put in to keep up with water was not as Paul originally stated, but hey he was the professional. So, basically you can see where this is going, our French drains were replaced subpar. our garage is still flooding, a month later we’ve had to track down Paul (after multiple times of reaching out to H & H) who came to our house to look at the work to tell us we should have read the fine print on our contract. Now this is not only a business that clearly has some moral issues, but also they seem in over their head when it comes to any type of waterproofing, Paul is just the swindling salesman, who doesn’t complete the work himself or oversee it, but at this point I’m questioning if he even has any expertise in this field? So long story short, let our mistake in trusting this company not be yours. Payment plans sound great, until you’re paying off something you could have invested into a better more equipped company, one that stands on customer satisfaction and trust in work that’s done correctly. Less

Family owned with excellent service and excellent sales personnel.

Mike was terrific! He came out and did the inspection and we decided to set up an appointment with them. He was not only on time but very friendly and informative! We will definitely use the monthly services! Thank you H and H for having such great employees!!!

We had bats. Bobby at H&H did a great job removing the bats and repairing where the bats entered our eaves. Very professional and courteous. Highly recommend.

They were very professional and friendly. They fixed the issue at hand and I was very satisfied with the results. Thank you all again!

Nicest people! Great at accommodating requests and excellent customer service. Saved my girl from having an unwanted wasp Roomate that was trying to squat in her apartment.

I called H&H Pest Control after calling multiple other companies and being quoted hundreds of dollars for an inspection. Kevin came out and did the inspection COMPLETELY FREE. No hidden fees or gimmicks. He was courteous and very accommodating for my schedule. Kevin explained what he was looking for and was extremely thorough. They have definitely gained a life long customer out of me.

I have used this business for over two years. Bobby Holden is professional and also friendly. I would recommend this business to anyone.

9:44am The business says 24 hrs, I called and they said we’re closed today.

Very friendly and knowledgeable. Highly recommend.

They waterproofed my basement. Martine was on time, thorough, answered my questions, and neat. I would use them again if I needed them. I won't need to, because they got it right the FIRST TIME!!!!!!! ,

Great service all the time.

I found out about the company through a friend referral & I'm glad I did. You are assigned a specific exterminator so that you know who's coming to your home each month. Kevin Y, is the absolute best! Very thorough when explaining the process. Great customer service. H&H as a company provides awesome communication if there's any changes. I've used H&H since March or so of this year and each encou... More

I found out about the company through a friend referral & I'm glad I did. You are assigned a specific exterminator so that you know who's coming to your home each month. Kevin Y, is the absolute best! Very thorough when explaining the process. Great customer service. H&H as a company provides awesome communication if there's any changes. I've used H&H since March or so of this year and each encounter has been great! Less

Saw a few unwanted insects in the house. Mike responded quickly and was very knowledgeable and professional. I am very happy and impressed with H&H pest control.

Bobby is the best! So professional, helpful, and always arrives with a smile on his face ready to crack up some jokes 😃 No pests in our house thanks to him!

Kevin came out and handled my past problem very well. I'm pleased with his attraction to detail and his willingness to explain the process.

Excellent customer service! We made an after hours call to request help with a snake in our attic, and H&H worked quickly to find an available technician to come to our rescue. After working all day and having three other calls that day regarding snakes, Bobby Holden arrived. Bobby was extremely personable, polite, knowledgeable, and thorough. While he wasn’t able to locate the snake within all t... More

Excellent customer service! We made an after hours call to request help with a snake in our attic, and H&H worked quickly to find an available technician to come to our rescue. After working all day and having three other calls that day regarding snakes, Bobby Holden arrived. Bobby was extremely personable, polite, knowledgeable, and thorough. While he wasn’t able to locate the snake within all the attic insulation, he assured us that it would likely make its way out that night due to the extreme heat and lack of water. He even set out mice blocks to eliminate a possible food source and took the time to help us locate the likely point of entry. We truly appreciate Bobby and the H&H team for their dedication to top notch customer service. Less