I had my water heater go down on Saturday. Same day installed a new unit and at a great price. He was great to work with and was life saver.

Late Friday Morning, noticed sagging in the paint of a first floor room right beneath the primary shower. Called numerous plumbers and none could get out same day, then I called Ace and was told that I would get a call shortly from their plumber Rick. He called within 5 mins and said he would be there within the hour. He got here 25 mins later! Rick and his colleague immediately went to work, cu... More

Late Friday Morning, noticed sagging in the paint of a first floor room right beneath the primary shower. Called numerous plumbers and none could get out same day, then I called Ace and was told that I would get a call shortly from their plumber Rick. He called within 5 mins and said he would be there within the hour. He got here 25 mins later! Rick and his colleague immediately went to work, cut the dry wall, identified the source of the leak in the first cut, replaced a cross-threaded connection in the shower piping, and helped clean up. I was originally worried that since two of them came up, it was going to be double the price for labor, but Rick offered a flat low price that wouldn't of been beat elsewhere. Professional, kind, very knowledgeable, and quality work. Will be using them for future renovations. Less

Wow, what can I say about ACE. Rick and Blair, if you have the pleasure of working with them, are approachable, knowledgeable, and show up when they say they will. The two have a solid working relationship team and make quite the pair, leveraging each other's strengths to the customer's advantage. They are friendly, courteous and have integrity. They even did some light carpentry on a fridge ins... More

Wow, what can I say about ACE. Rick and Blair, if you have the pleasure of working with them, are approachable, knowledgeable, and show up when they say they will. The two have a solid working relationship team and make quite the pair, leveraging each other's strengths to the customer's advantage. They are friendly, courteous and have integrity. They even did some light carpentry on a fridge installation project that required some demolition/conversion of a overly large bathroom closet into a fridge closet. ACE is the real deal. I plan only to call them for our future HVAC and plumbing needs, and there will be more! Thank you, ACE! Less

Rick stopped his day to come to my home on the spur of the moment to address a plumbing issue...amazing quality and knows how to diagnose in moments....also locally owned 50+ years experience ....... More

Rick stopped his day to come to my home on the spur of the moment to address a plumbing issue...amazing quality and knows how to diagnose in moments....also locally owned 50+ years experience .... Less

$625 to install a circuit board that costs $125 and takes 20 minutes to install is a bit steep

The guys there are awesome and reliable! They're my go to whenever I have work for them.

I have used Ace A/C Heating & Plumbing company for about 10 years, on a variety of projects including gas tankless heater install, gas furnace, regular heat pump, bathroom renovations, and maintenance on multiple properties to great success. Rick and his team are prompt, professional, and quality oriented. Never an issue with county inspections. Good prices, great value.... More

I have used Ace A/C Heating & Plumbing company for about 10 years, on a variety of projects including gas tankless heater install, gas furnace, regular heat pump, bathroom renovations, and maintenance on multiple properties to great success. Rick and his team are prompt, professional, and quality oriented. Never an issue with county inspections. Good prices, great value. Less

Excellent service and quality workmanship by Rick.

I contacted Rick initially based on a referral from the Rinnai website. I’m so happy I found this company. Based of the referral from the Rinnai site I obtained a quote from Rick for the removal of two direct vent hot water heaters and the installation of two new tankless hot water heaters. Ricks quote was consistent with several others I received and he communicated things to me very well- to in... More

I contacted Rick initially based on a referral from the Rinnai website. I’m so happy I found this company. Based of the referral from the Rinnai site I obtained a quote from Rick for the removal of two direct vent hot water heaters and the installation of two new tankless hot water heaters. Ricks quote was consistent with several others I received and he communicated things to me very well- to include things I needed and more importantly, things I didn’t need. I now have instant hot water servicing my entire home. They completed the work in a timely manner but we had a few hiccups along the way. Our power went out due to a cold front during the installation. This left us without anything during a 9 degree cold spell. Rick was so helpful and even offered to bring things over to help with indoor heating for the night. That’s the mark of a good contractor- someone who genuinely cares. I have since used Rick (and Blair, who is also fantastic) for numerous projects: Troubleshooting with a thermostat Plumbing leak detection and repair HVAC servicing And will continue to use them on other projects! They also have a great circle of folks they can refer you to also for drywall, electrical and framing work- they have all turned out to be great! Less

We have relied on Rick for bi-annual furnace service as well as emergency heating and AC needs. He has always responded to calls and addressed our concerns quickly and to our full satisfaction. We will continue to rely on his expertise!!... More

We have relied on Rick for bi-annual furnace service as well as emergency heating and AC needs. He has always responded to calls and addressed our concerns quickly and to our full satisfaction. We will continue to rely on his expertise!! Less

Highest recommendation, they responded immediately to our emergency and identified the problem as quickly. Thank you Ace and Rick!! A++++++

Rick came out to repair a toilet that was leaking at the base. He was able to come out right away, and they were finished within an hour or two! Fair pricing and great service. Highly recommend.... More

Rick came out to repair a toilet that was leaking at the base. He was able to come out right away, and they were finished within an hour or two! Fair pricing and great service. Highly recommend. Less

Rick has been stellar in his professionalism, prices, time of services and giving us options. From our rental properties, personal properties and our family members properties. I have zero issues with referring Rick to my friends and family as I know he will do his utmost in providing quality services and equipment while giving his customers options that afford their individual budgets. He has go... More

Rick has been stellar in his professionalism, prices, time of services and giving us options. From our rental properties, personal properties and our family members properties. I have zero issues with referring Rick to my friends and family as I know he will do his utmost in providing quality services and equipment while giving his customers options that afford their individual budgets. He has gone out of his way, even after hours and on weekends, to rectify our problems that we have had with our units so that my family isn’t in the heat or the cold. We have used him numerous times and will continue to! Less

I couldn't be more pleased with the service and professionalism of Rick. Rick replaced my entire HVAC unit and he was VERY fair on pricing and his attention to detail going above and beyond to ensure the life of this new unit was truly a breath of fresh air. He made sure help me understand every step of the process and I highly recommend Rick and ACE Air conditioning for their HVAC needs.... More

I couldn't be more pleased with the service and professionalism of Rick. Rick replaced my entire HVAC unit and he was VERY fair on pricing and his attention to detail going above and beyond to ensure the life of this new unit was truly a breath of fresh air. He made sure help me understand every step of the process and I highly recommend Rick and ACE Air conditioning for their HVAC needs. Less

this guy stole my friends fuse two hours after he was there until he could get paid came into a gated community w out permission and stole a part were there was a woman small child in house over small bill less than an hour after work performed why would he need that money so bad... More

this guy stole my friends fuse two hours after he was there until he could get paid came into a gated community w out permission and stole a part were there was a woman small child in house over small bill less than an hour after work performed why would he need that money so bad Less

Worst customer service ever. We had Rick out to fill our AC coolant. My partner didn’t realize he had fraudulent activity on his bank account and when the check we gave him accidentally bounced because of the hold he trespassed back onto our property and removed the fuse to one of our AC units which resulted in turning the unit off without our knowledge. All without talking to us first. We gave h... More

Worst customer service ever. We had Rick out to fill our AC coolant. My partner didn’t realize he had fraudulent activity on his bank account and when the check we gave him accidentally bounced because of the hold he trespassed back onto our property and removed the fuse to one of our AC units which resulted in turning the unit off without our knowledge. All without talking to us first. We gave him the check at 8:30am (time of service) and my husband called him back at 1pm (went to VM) and 3pm on the same day to discuss a cash payment since the check bounced. We have the call log records. Sometime between 11:15 and 3pm is when he came onto our property and instead of knocking on the door to talk to us about the issue he stole the fuse for the unit. All just for $250 worth of coolant. He could’ve simply knocked on the door and we could’ve handled it right then. Instead he chose to purposely put me and my family at risk. Meanwhile I was working from home all day in 90 degree heat with a small child and all my fire alarms were going off because it was so hot. He did not rush back. Entire family had to sleep in the basement and turn off fire alarms for the night because he didn’t come back with the plug fuse. Poor communicator. Shady business dealer. Cash payment was rectified within 24 hours of initial service. We are filing a complaint with the commissioner. That’s unacceptable behavior. Who does this?! Less

Rick was out on to my home on a Thursday to top off coolant. Paid him for service. Due to a fraud alert on my bank card, the bank didn’t cash the check I gave him. He proceeds to come back to my house prior to talking to me and pulls the fuse on my ac unit. He never told me this, I figured it out on my own. My wife and small child were home in a 90 degree house all day. The house was so hot, all ... More

Rick was out on to my home on a Thursday to top off coolant. Paid him for service. Due to a fraud alert on my bank card, the bank didn’t cash the check I gave him. He proceeds to come back to my house prior to talking to me and pulls the fuse on my ac unit. He never told me this, I figured it out on my own. My wife and small child were home in a 90 degree house all day. The house was so hot, all of the smoke detectors went off. All he had to do was knock on my door or talk to me. This guy is a clown. Search elsewhere for hvac service. The payment was rectified the following morning Less

I would highly recommend calling Ace A/C Heating and Plumbing for anything! Came same day, honest and fair! We will be calling Rick again in the future!... More

I would highly recommend calling Ace A/C Heating and Plumbing for anything! Came same day, honest and fair! We will be calling Rick again in the future! Less

Amazing customer service and same day service!

Rick and Blair are two of the best plumbers you will ever hire! They are quick to respond. They are more than fair with their pricing. They listen to your concerns and ask great questions so that they can diagnose the problem correctly and fix the problem efficiently. I had water pooling sporadically underneath my bathtub. I called Ace A/C Heating and Plumbing and Rick and Blair came the same day... More

Rick and Blair are two of the best plumbers you will ever hire! They are quick to respond. They are more than fair with their pricing. They listen to your concerns and ask great questions so that they can diagnose the problem correctly and fix the problem efficiently. I had water pooling sporadically underneath my bathtub. I called Ace A/C Heating and Plumbing and Rick and Blair came the same day and fixed the problem within 20 minutes. They gave me a fair price and when I gave them a tip, they called to make sure that I meant to give them the extra money because they didn't want to rip me off. These are two, genuinely kind and hardworking guys who are kind and really funny. They actually reminded me of the Click and Clack Brothers from Car Talk. They know what they are doing and they do a great job doing it. I sincerely mean it when I say that I have found my heating and plumbing guys for life. I will only use them in the future. Less

Special thanks to Betty for her friendly, responsive, and fast-acting assistance when I called on July 7. At that time, we had water coming from somewhere upstairs dripping down our basement wall. I want to tell you about the quick service your representative, Blair, provided on the same day. He was extremely talented and professional. He quickly identified our plumbing problem. We marveled at h... More

Special thanks to Betty for her friendly, responsive, and fast-acting assistance when I called on July 7. At that time, we had water coming from somewhere upstairs dripping down our basement wall. I want to tell you about the quick service your representative, Blair, provided on the same day. He was extremely talented and professional. He quickly identified our plumbing problem. We marveled at his extraordinary expertise and are appreciative and thankful for our quick repair! Sincerely, Mr. and Mrs. Reid Less

Once again Rick and his crew have come through for me. They are the best. Very leased with their work, promptness and cost.Very pleased with this company. Rick and his crew are awesome. They are quick to respond and get the job done. The best part is they actually care and treat people like people. Thank you for your great service. I would recommend them to anyone who needs their services. Thank ... More

Once again Rick and his crew have come through for me. They are the best. Very leased with their work, promptness and cost.Very pleased with this company. Rick and his crew are awesome. They are quick to respond and get the job done. The best part is they actually care and treat people like people. Thank you for your great service. I would recommend them to anyone who needs their services. Thank you again!! 03.07.2020 Less

Remember Bert and Ernie from "It's a Wonderful Life?" It's something like that with Rick and Blair--two totally decent guys you can rely on. For example, after several other plumbers had told us that our leaking whirlpool-type tub would be both nearly impossible and prohibitively expensive to repair, Blair removed the front panel, saw the leaks, and simply hand tightened the pipes. Job done in u... More

Remember Bert and Ernie from "It's a Wonderful Life?" It's something like that with Rick and Blair--two totally decent guys you can rely on. For example, after several other plumbers had told us that our leaking whirlpool-type tub would be both nearly impossible and prohibitively expensive to repair, Blair removed the front panel, saw the leaks, and simply hand tightened the pipes. Job done in under five minutes at minimal cost. We called them back for other service. Again, they were punctual, friendly, affordable, and actually seemed to take pleasure in their work. Where else do you encounter attitudes like that? Easy, in the movies. Less

We had a leak spring up on a Saturday morning. It was in a place that we could not plug up until normal business hours! We called Ace - they called us back immediately and arranged to have a repairman come right out. The repairman arrived early (we were watching the bucket full up😬) made the repair quickly and had our water back on in no time! They were less expensive than we expected for e... More

We had a leak spring up on a Saturday morning. It was in a place that we could not plug up until normal business hours! We called Ace - they called us back immediately and arranged to have a repairman come right out. The repairman arrived early (we were watching the bucket full up😬) made the repair quickly and had our water back on in no time! They were less expensive than we expected for emergency service as well! Definitely glad we called Ace! Less

Great Service from Rick and Blair , came out the same morning I called. Very Clean and made sure the job got done right. Low price, high quality !!

Great service.

Spoke with Rick and he was professional, knowledgeable and personalble. He helped me solve my tankless water heater challenge quickly.

Very professional and very knowledgeable. I will definitely call them again when I have a plumbing or HVAC issue. Showed me the problems; fees very reasonable.... More

Very professional and very knowledgeable. I will definitely call them again when I have a plumbing or HVAC issue. Showed me the problems; fees very reasonable. Less

It was a pleasure working with Rick and the staff at Ace A/C Heating & Plumbing. Their prompt service and great prices make them very easy to work with. I had a plumbing problem the day before I went out of town and was comfortable enough to let them in while I was gone and everything was fixed and working properly when I returned. Would highly recommend them!!!... More

It was a pleasure working with Rick and the staff at Ace A/C Heating & Plumbing. Their prompt service and great prices make them very easy to work with. I had a plumbing problem the day before I went out of town and was comfortable enough to let them in while I was gone and everything was fixed and working properly when I returned. Would highly recommend them!!! Less

He is great! I would recommend him 100%!

Rick is a true professional that takes the time to fix a problem and troubleshoot for potential issues. Once he has completed the work, I always feel comfortable the job was done correctly at the fairest price possible. I also feel comfortable with him knowing my house code. That’s a good feeling to be able call him for service and not worry about being home. I have used his services for 5 ye... More

Rick is a true professional that takes the time to fix a problem and troubleshoot for potential issues. Once he has completed the work, I always feel comfortable the job was done correctly at the fairest price possible. I also feel comfortable with him knowing my house code. That’s a good feeling to be able call him for service and not worry about being home. I have used his services for 5 years now and he has never let me down. Less

I met Rick at a bank in Annapolis and found he did HVAC work. I started asking him questions as he seemed very knowledgable and friendly. We set an appointment for the same day and he met me at the property in 20 minutes and was early to the appointment! As I showed him our systems and house, I noticed him giving me valuable tips for efficiency and care. I really liked that. Most of all what I no... More

I met Rick at a bank in Annapolis and found he did HVAC work. I started asking him questions as he seemed very knowledgable and friendly. We set an appointment for the same day and he met me at the property in 20 minutes and was early to the appointment! As I showed him our systems and house, I noticed him giving me valuable tips for efficiency and care. I really liked that. Most of all what I noticed was his ability to listen to what my situation was and offer suggestions of how to get the worked completed with quality while at the same time making it affordable to do the work instead of telling me I had to replace the entire system right away like other companys have done to me in the past. He did offered the replacement pathway but told us that we may be able to save money in other ways. We ended up fixing our system instead of replacing it and it easily saved us a few thousand dollars. He was also 15 minutes early to our second appointment and completed the work in less than 2 hours! Character wise, I felt that he had a great attitude, was allowing instead of pushing, was focused on us instead of the money, he was dependable, had integrity, and was punctual which is unfortunatey a rare combination to find these days. I also felt he genuinely wanted to help me. My General Contractor really like him as well. If you need an extraordinary HVAC guy for any reason, give Rick a call. Your home, your pocket, and if you a GC, your clients will be happy! Thanks Rick! Less

Ace has been a great help at Renditions Clubhouse. Their service is quick with great expertise at a great price.

I've been the "fortunate" recipient of services provided by Ace A/C Heating & Plumbing Co. for several years. The proprietor of this company is Rick Starling. I first became aware of ACE when I had a heating issue on Christmas Eve. After several desperate calls to a number of heating companies, I could find no one available to assist me. I looked on a community website where residents list ven... More

I've been the "fortunate" recipient of services provided by Ace A/C Heating & Plumbing Co. for several years. The proprietor of this company is Rick Starling. I first became aware of ACE when I had a heating issue on Christmas Eve. After several desperate calls to a number of heating companies, I could find no one available to assist me. I looked on a community website where residents list vendor recommendations. Ace was highly recommended by several residents and Rick arrived within a few hours. He resolved my issue and was efficient, professional, and reasonable in doing so. I can't say enough about this company and I highly recommend it to anyone looking for efficient and honest service. This business offers a Spring and Fall Maintenance Plan that is very reasonable and well worth it. I have had both plumbing and air conditioning work done since that Christmas Eve and have always received immediate and efficient results. Less

Same day service and very knowledgeable about the equipment and problem. I highly recommend them.

Rick Starling and this company are the absolute worst. Rick installed a 5 ton Lennox unit for us in April of this year. It took him 2 weeks longer to install the unit than he said it would take. The unit was too big for the original mounting space so he propped up the unit ON A 2X4 RESTING ON A BRICK... Yes - he propped up a 5 ton HVAC Unit on a 2x4 standing on a brick. He was called out 2 m... More

Rick Starling and this company are the absolute worst. Rick installed a 5 ton Lennox unit for us in April of this year. It took him 2 weeks longer to install the unit than he said it would take. The unit was too big for the original mounting space so he propped up the unit ON A 2X4 RESTING ON A BRICK... Yes - he propped up a 5 ton HVAC Unit on a 2x4 standing on a brick. He was called out 2 more times after installation because it was not installed correctly and not producing A/C. Once winter came this year, the unit was not producing heat. Rick Starling refused to come back out and take a look at the unit he himself installed not 6 months earlier. He said "not my problem." We had to hire another company to come and take a look at why this unit was not working. Turns out Rick wired up the unit incorrectly so the heat pump would never work. Upon further inspection it seems he did this intentionally because when wired correctly, it would trip the breakers. We had to hire an electrician to come in and fix this work that Rick clearly botched upon initial install. Now - the unit itself is producing a white powder that is blowing out from all the supply vents. This is a commercial space where we conduct business - and everything within our business is now covered in this fine white dust. We have had the duct-work inspected and a third party has concluded the unit itself is producing the white powder. Rick refuses to take any responsibility. He keeps blowing us off and will not help us to find anyone to even look at it! I have spoken with many other HVAC technicians at this point and everyone that has heard of Rick Starling has heard of stories like this before. DO NOT USE THIS COMPANY! He is extremely unreliable and unprofessional! Less

After speaking to several companies, trying to get someone to come out that day to fix my heating problem, i talked to Rick and he was able to make it out that day. I had no power to the Thermostat and was afraid that this was going to be a big repair since my furnace is over 20 years old. Rick found that one of the fuses had gone bad, that was all. I have to give him props for being so honest... More

After speaking to several companies, trying to get someone to come out that day to fix my heating problem, i talked to Rick and he was able to make it out that day. I had no power to the Thermostat and was afraid that this was going to be a big repair since my furnace is over 20 years old. Rick found that one of the fuses had gone bad, that was all. I have to give him props for being so honest. he could have charged me alot more and I wouldn't have even known. Thanks Rick! George Z. Severn MD Less

I had Rick come out to my home near BWI because the furnace stopped working. He was out within hours and even though I expected furnace repair he was able to replace the bird cage fan and save me a ton of money and time. He also spent the time to explain the furnace maintenance things that i can do myself that would save me time and money in the future. Thanks Rick!... More

I had Rick come out to my home near BWI because the furnace stopped working. He was out within hours and even though I expected furnace repair he was able to replace the bird cage fan and save me a ton of money and time. He also spent the time to explain the furnace maintenance things that i can do myself that would save me time and money in the future. Thanks Rick! Less