Since the moment my fiancé saw this amazing and beautiful leather sofa in Instagram, he said we need to go to the store. From the moment we walked in ,we were showered with smiles and a nice and welcoming environment. I'm thrilled how quick and easy was the process. Thank Otis for making everything possible. The Delivery was quick and assembled was a plus. Every question was answered with no hesi... More

Since the moment my fiancé saw this amazing and beautiful leather sofa in Instagram, he said we need to go to the store. From the moment we walked in ,we were showered with smiles and a nice and welcoming environment. I'm thrilled how quick and easy was the process. Thank Otis for making everything possible. The Delivery was quick and assembled was a plus. Every question was answered with no hesitation. I'll be recommending this amazing place to family and friends. Less

Great products, great service! Thanks guys.

Me gusta porque son muy amables al atendernos y siempre nos obsequian algo hasta un viaje nos regalaron muchas gracias ☺️

Johnny treated me like family as a new customer. Very friendly, very helpful, made buying furniture for my new home a breeze! I would definitely recommend coming here if you’re looking for a good deal on some new furniture.

I was very well pleased with how they came to me the salesman and picked out what I want and set it all up and had it delivered Very happy Very happy

I strongly agree in recommending signature to my friend and family. The manager is great and also the guy Rehim his brother was very great. I thank you all

They are really nice people making you like welcome and look what you need to Look ask a question. Very very nice. Price quality is good it’s not my first time that I buy item that it’s maybe tough time I’m buying an item and I love it first thing I love it’s the way they respect you and listen and talking to you you

It was a nice experience, good quality furniture.

Great staff. Very helpful and accommodating. Not pushy at all nor do they try to sell you anything other than what you came in for. Highly recommend and I will be back.

Needed a recliner/lift chair as soon as possible with delivery on the next day. Staff and management promised delivery the next day and they did so. Very thankful for their assistance and keeping their word.

I love my new couch, it's super comfortable, it's cute and it's was a great price! The associates were friendly and the delivery was quick and much needed, as I live in a second floor apartment! I would recommend this location to others for beautiful furniture! They have a little of everything, definetly check it out, you won't regret it.

Es un muy buen lugar para hacer compras de muebles para su hogar , estoy muy contento

A+ customer service and delivery. Great prices and worked with us on delivery date. Great furniture for good prices.

Great staff, no run around on price..My daughter had her new bed delivered today(our delivery guys were wonderful)she loves it.. Highly recommend you check them out for pricing on the memory foam mattresses great price and so comfortable.

Experience muy buena calida y eficiencia

Found this store by accident and am so glad I did! I found the perfect sofa and love-seat! The staff are fantastic and the furniture is of great quality and design. My husband and I really live it. Thank you very much!!!

I had a budget I need to stay in. And quite a bit of stuff I needed to get. They did wonderful helping me find everything I needed and only spending money I could afford to spend. I’ll definitely be back! My only issue which isn’t even a big deal, is we have to wait for some of the pieces to come in so we have some stuff and not other stuff yet. But it’s not a big deal😊 will return over and over

Muy. Buena. Calidad. Y. Buen. Servicio

Never again

Excellent attention and very nice furniture for the home!

The customer service was great. The coffee table not only came with the worst directions, lack of parts, and pieces broken but the pick up was a little difficult (lack of info) Again the workers 10/10 but the manufacturer needs to do better & the should add addresses to pick up locations

Very satisfied with my trip! It was very fast, efficient and affordable!! They was very helpful. I am looking forward to coming back.

Excellent service before, during and after the sale!

I found what I was looking for. Salesman Christopher Follestad was very helpful.

Needed a good quality couch, at a good quality price. Dudes were knowledgeable and nice. They looked me in the eye, told me the truth. And on top of that... free delivery. ( same day).

Everyone was so friendly and helpful. They helped me load up my furniture and they treated it like it was going in their own kitchen. The prices were very reasonable compared to other places I had shopped.

Best service ever

Had a wonderful experience Othman took great care of us and also had a really good time with out a any hassles.

Amazing store and amazing staff very friendly and best prices in the town!!

Went in to buy a couch and left with an entire bedroom suit and vanity! Beautiful, quality furniture. The staff are amazing, very helpful and accommodating. The movers were phenomenal, professional and polite. Overall, extremely satisfied with the experience and I would highly reccomend! I was even a bit picky and complicated and they worked with me without hesitation!. Thank you!

They were so nice and friendly . There r not enough words to say how sweet they were . Got me a great deal. I got a bedroom that I wanted. I'm definitely going back for my living room set .Great prices also . Definitely go here u will be so thankful u did .Beautiful things in the store and web sight. Ty so much.

I went to a few other furniture stores before here and my first time was great. Sam was super awesome and helpful with getting my new apartment some furniture I liked and was very friendly. I'll be sending all my friends there for furniture needs.

People please stay away from this store it’s scammers and liars!

Great prices. We love the sectional. OT was a great salesman and very helpful. The delivery guys were very nice and fast. We’ll purchase from Signature Furniture again in the future. Thanks OT and Sam.

Este lugar me encanto muchooo estoy feliz de haber realizado mi compra 🤩🤩.Lo mejor es q también hablan español y un trato espectacular de Verdad q lo recomiendo para q compren con ellos todo es súper lindo bueno y buenas ofertas .No esperen mucho y has de tu compra😉

Excellent love the service and employees looking forward to shopping there again. Thanks to all of you guys and girls for your help.

This was the best experience I have ever had buying furniture. Johnny was so knowledgeable and helpful. They worked with me and let me pick my delivery date . I going back to get end tables 😌

Great place and seamless delivery. Thank you

Amazing Service, they even squeezed in our delivery the Saturday before Easter. Jonny was the best! Ill definitely be back!!

I can say I will come here again. friendly staff, store is well maintained an clean, great prices an still willing to work with you on great deals.

Good place, good selections, and very nice people. They’ll work with you and have fair prices.

Fue una experiencia bonita y me ayudaron en todo los recomiendo inmensamente

Great experience! Awesome. Thank you guys

Awesome customer service. The employees were very pleasant and was able to get me in and out. I found a beautiful sectional and cozy bean bag for a great price. Highly recommended!!!

Mucha variedad y la atención de lo mejor 💫

Everyone very polite and a overall great experience they were not just show me money they where very understanding and patient while we made our decision and very reasonably priced

Don't go here..made the mistake of going back after we had problems the first time with a couch..they eventually made it right so we went back to buy a bed,then we went to pick it up and they gave us a different cheap mattress saying they ran out of the one we wanted..give me a break, never again Bedbed..well

The salesman that helped helped me was very kind and informative. They have great deals as well. Proud to shop at a family owned business!

I have bought furniture from here twice and both times have had a wonderful experience. The last time the store even stayed open late even though I wasn’t 100% on buying anything. The associates are friendly and answer any and all questions you have and are always willing to work with you.

Good price for there furniture

I love the service and forniture the atención thank you very musch

Great customer service, I am so glad that I went there. Good family business!

I previously had a terrible experience. However, Sam was able to resolve my issues today. Thank you Sam- you have excellent customer service skills. I appreciated your help. If you’re ever in this store, please ask for Sam 😊

Very resourceful and helpful while in my search. Great customer service and well organized environment. Thank you.

I just bought a sectional from Signature Furniture and the customer service was great. The product that they have is affordable and looks great. Thank you for the great customer service and for the nice product that we bought from your store. I recommend for others to check out what they sell.

Signature Furniture is, by far, the best furniture store I've ever shopped at. I walked in not expecting to purchase anything. I just wanted to browse. I walked out with a full bedroom, and living room suit. They have beautiful, quality furniture at very nice prices. Ask for OT. He will do everything he can to help you get the furniture you want. He does everything for you. All you have to do is ... More

Signature Furniture is, by far, the best furniture store I've ever shopped at. I walked in not expecting to purchase anything. I just wanted to browse. I walked out with a full bedroom, and living room suit. They have beautiful, quality furniture at very nice prices. Ask for OT. He will do everything he can to help you get the furniture you want. He does everything for you. All you have to do is pick it out. If it isn't in stock, OT will do what he can to get what you want, or something comparable. I "WON'T" be shopping at any other furniture store in the future except Signature Furniture. Thank you OT!!! Less

OT was the best!! Hes going to help you out choosing the right furniture!!! Nice and helpfull

Wonderful people with great help, answered all my questions and got me the best deal and financing option! Highly recommend

Great customer service. Very efficient.

I’ve been here three times and every time I’ve been given really good prices and customer service!

They were really helpful with specifics about everything we looked at. I will shop here again.

Got a great deal on my new love seat and couch but was damaged when it was delivered had scuffs around the bottom edges where it was slid and a nick on the side

Excelente servicio y agilidad en los trámites

Great customer service

I love this store!! I have been looking for furniture for over a year after not receiving furniture that was selected from a big name retailer. The guys at the West Broad location helped me out so much. They had the EXACT furniture I wanted and it was IN STOCK! Oh, and they delivered the very next day. I will definitely be buying from them again and I can’t tell you all how much I appreciate you ... More

I love this store!! I have been looking for furniture for over a year after not receiving furniture that was selected from a big name retailer. The guys at the West Broad location helped me out so much. They had the EXACT furniture I wanted and it was IN STOCK! Oh, and they delivered the very next day. I will definitely be buying from them again and I can’t tell you all how much I appreciate you all. Less

I purchased an Ashley livingroom set a couple weeks ago; the customer service was excellent, so I returned last week to purchase a mattress. I would highly recommend this family owned store.

Excelente atención al cliente por parte de la chica y los muchachos 👌👌

Best customer service. Great deals. Would highly recommend 💯

Love my twin beds ! The price was right. The delivery guys were very helpful. I almost didn't go inside but so glad I did! You guys are the best!

Tube una experiencia exelente , compre lo que me gusta y la atención fue de lo mejor, me siento agradecida con el personal y lo recomiendo especialmente porque también hablan español y no hay ninguna confucion con respecto a los precios y la calidad , bendiciones a todos 😃💃

A very pleasant shopping experience. No high pressure and a wide variety of furniture. Something for every budget and easy financing. Very clean and prompt delivery. Will definitely be buying there again. Thank you.

We came in today and had a wonderful experience. The staff was extremely helpful and the financing was very easy.

I had the absolute pleasure of working with Sam today. He was extremely friendly, and their financing was super fast & easy. Store was extremely clean, everyone was so friendly! Could not recommend this place enough!!

Nothing short of AMAZING customer service by OT!! Showed up at closing but still served us with a a smile! Thank you for such a GREAT experience!

Helped out in every way possible! Came up three different times before making a decision after viewing other options this was def the best fit & best option!

OT is the very best!!! We shopped all day and finally stopped at Signature Figure and found exactly what we needed with quick delivery!!! You can’t go wrong here!!!

O.T. WENT ABOVE AND BEYOND TO HELP GET US WHAT WE WANTED! GREAT SERVICE!

We bought a recliner today and my husband loves it. The young man that wanted on was great his name was OT we enjoyed talking with him Thank you TO

Was pleased and fast service

OT was awesome, helped us as soon as we came in and took great care of us!

Great deal and amazing to work with

OT was fantastic! He listened to what we were looking for and what would work for us. He sent us in the right direction and then gave us the space decide on what we wanted. No pressure and very professional! We love our new furniture and appreciate how easy it was to work with OT. PS- Don’t forget to tip your delivery drivers! 😉

I went into this store today and had a great experience! OT was so nice and extremely helpful!! I found what I was looking for in a matter of minutes. The selection was great and the store had a nice atmosphere to shop in. I highly recommend!

Ot was very helpful and helped us choose a beautiful table. He is definitely a asset to your company. Also very friendly with a smile. GREAT GUY

I give signature furniture a5 star rating, good customer service, honesty and integrity, and furniture is good quality. I highly recommend signature furniture.

good service good people!

Amazing service! Very personable with a very good selection of furniture. The furniture was of excellent quality as well.

I came in today to buy a sectional and was greeted with a warm smile and amazing service. I was able to get my dream sectional at a unbeatable price. This was our second weekend in a row trying to get a couch for our new home so I couldn’t be more pleased and thankful. Definitely recommend!!!

The level of customer service was great. Their space was set up with a variety of options.

Good Price thanks for you helping Us Great job brother every time we come here you helping us❤️

Amazing customer service 🤩

Great costumer service! Nice people. Hablan español💪🏽💪🏽💪🏽🫶🏽 lo recomiendo al 100%

Fast and quick delivery. Best prices in ohio!

This is a great furniture company me and my wife have been buying all of our furniture with they always will find a way to work around your credit we have never had any issues with them and will continue to do business with them in the future they take really good care of their customers!!!

Had a good experience with purchasing living room set

Very nice experience with helpful staff. I bought a nice sofa and love seat and I think I will love it!!

Excelente lugar tienen los mejores precios de la zona sobre todo excelente atención al cliente

After 3 weeks looking at all the big brand stores, we happened to find Signature Furniture! We came in and found exactly what we were looking for. OT and Britney were amazing in helping us get a couch!!! They gave us a wonderful price and worked with us on financing, explained delivery, and we loved helping a family business. We will be back!!

OT and Britney were so wonderful in helping us find our new couch! Definitely will be coming back for other home items! Great selection of couches, tables, and beds!

Es un buen lugar para hacer tus compras

Stumble across your signature furniture gentleman inside OT was awesome he met me at the door ask what I needed, I Purchases a loveseat for a great price with delivery. OT thank you, you made my day.

I had amazing experience purchasing living room, bed room and dinning table. High quality product with reasonable price. Great customer services.

The gentleman that helped me was down to earth. Did not push me into a sale. Listen to my needs.

Cuentan con un excelente servicio además que el personal es muy amable, responden todas tus dudas y los artículos son de buena calidad :)

OT gave us great customer service and was so helpful he’s the reason we came back to buy our new couches. We cannot wait to enjoy our new living room furniture.

Good

Signature furniture have an amazing amount of selection of furniture and the prices are amazing and reasonable, I went to signature furniture with my friend to furniture our new apartment and the guys there are really friendly people I will always shop from there! Great customer service!

This place is so helpful and the quality of the furniture is top notch and priced very well. The staff works with you and is extremely friendly. I will continue to go back and refer my friends

I can't speak highly enough of the staff at Signature Furniture. I went over there and was super surprised on how much inventory they carried, the quality and selection was top notch. If I ever need bedding, or other furniture I will be heading back to Signature Furniture!

Amazing store, owner is very nice and helpful he definitely can run a store. Don’t be afraid to ask questions because he can answer them all very honestly and confidently. Will be buying from his store again! And big thanks to the delivery people, they were quick and really helpful 🤩

I am so pleased with my new sectional sofa. Austin went out of his way to help me and I really appreciate it. The delivery guys were very nice, courteous and helpful. I highly recommend Payless Furniture!

NEVER, EVER, GO HERE! They DO NOT HONOR CONTRACTS! They're guy messed up on the contract and instead of honoring it or trying to make it right, I ended up having to pay more for a couch than was initially written up on the invoice and then signed by me. I brought up that it wasn't my fault their guy messed up (the original guy had to leave for a "family emergency" in the middle of the sale) and t... More

NEVER, EVER, GO HERE! They DO NOT HONOR CONTRACTS! They're guy messed up on the contract and instead of honoring it or trying to make it right, I ended up having to pay more for a couch than was initially written up on the invoice and then signed by me. I brought up that it wasn't my fault their guy messed up (the original guy had to leave for a "family emergency" in the middle of the sale) and they said then they couldn't sell me the ottoman they were going to sell me unless I paid more as well! So in the end, they demanded $500 extra on the deal. I said no the the ottoman, and then they still made me pay more on a deal I had already signed on. So BEWARE, this company does not stand by a signed contract. They even tried to CANCEL my order after I had already had the credit check, and signed a financing contract, which means the couch was already paid for. Just don't go here. 'Rooms for Less' has better deals anyways. I regret not just going with them to begin with. Less

Would give zero stars if I could. They DO NOT HONOR CONTRACTS! They're guy messed up on the contract and instead of honoring it or trying to make it right, I ended up having to pay more for a couch than was initially written up on the invoice and then signed by me. I brought up that it wasn't my fault their guy messed up (the original guy had to leave for a "family emergency" in the middle of the... More

Would give zero stars if I could. They DO NOT HONOR CONTRACTS! They're guy messed up on the contract and instead of honoring it or trying to make it right, I ended up having to pay more for a couch than was initially written up on the invoice and then signed by me. I brought up that it wasn't my fault their guy messed up (the original guy had to leave for a "family emergency" in the middle of the sale) and they said then they couldn't sell me the ottoman they were going to sell me unless I paid more as well! So in the end, they demanded $500 extra on the deal. I said no the the ottoman, and then they still made me pay more on a deal I had already signed on. So BEWARE, this company does not stand by a signed contract. They even tried to CANCEL my order after I had already had the credit check, and signed a financing contract, which means the couch was already paid for. Just don't go here. 'Rooms for Less' has better deals anyways. I regret not just going with them to begin with. Less

Got a chair here for our living room and love it. Even haggled to get the price down a bit. I'll be back soon as we need another cozy chair for our dining room.

It was amazing.

Nice, clean, friendky place. Nkt a huge selection, but decent choices.

They have some decent pieces

I bought from here three times always nice and respectful clean organized definitely recommend going here for any furniture needs you have.

WORST BUSINESS ON THE WEST SIDE DONT SHOP HERE YOU WILL GET RIPPED OFF!!!

This store is a joke. The people who work there are rude. I’ve been calling for a month to get a date on when my furniture will be delivered. Def shop somewhere else!

Terrible customer service

Worst ever place please don’t go there . Their stuff is junk beware I brought just two weeks ago the mattress and the mattress is very cheap no quality.

Friendly people and helped me when i needed it

Pésimo servicio. Irresponsables! No cumplen con su palabra! Nadie llama para notificarte que no cumplirán con lo prometido. Colchon de mala calidad con menos de 1 año y para cambiarlo me han burlado 5 veces. MAL SERVICIO.

Wonderful

Great store, great service from Matthew! Check it out 👍

Bought a bed off the show room went around back 2 pickup gave me a cheap thin one old switch up move

Delivery is super slow

Very friendly and helpful

Awesome

Very friendly and affordable even so payment plans

These people will make you pay thousands of dollar. If you want a different color couch and they promise you 3 weeks it'll take 3 months to even hear back from them. Poor customer service. I advise you all not to go with this furniture store. Save your time your energy and MONEY!

Needs work

Customer service is below standard. Each employee acts like you are bothering them with your questions.

Great prices and the delivery men are amazing

Ordered furniture on April 4th was told it would take 10-15 days, that time came and passed. Then I was told the 29th or they could give me the same couch in grey now...No I ordered red, because that's what I wanted , call the day before they tell me now the 3rd. Here it is May 5th I have made two payments aside of the original down. I jave the money to pay for it.. but why pay for furniture I do... More

Ordered furniture on April 4th was told it would take 10-15 days, that time came and passed. Then I was told the 29th or they could give me the same couch in grey now...No I ordered red, because that's what I wanted , call the day before they tell me now the 3rd. Here it is May 5th I have made two payments aside of the original down. I jave the money to pay for it.. but why pay for furniture I dont have and dont know when I will get. I have been given the run around and been yelled at by an employee on the phone. The only person who has been accommodating and acted with professionalism is the financing lady Christine. Less

Wonderful place and wonderful service

Cheap place for cheap furniture

Prices were ok. If you plan on having them deliver it plan on a run around. Took about 5 hours after they called for them to show up.

WORST SERVICE EVER. FIRST OF ALL THE STAFF JUST LOOKED AT ME AND LOOKED AWAY WITHOUT ACKNOWLEDGED THAT I WAS IN THE STORE. THEN WHEN I ASKED HOW MUCH WAS THE PRODUCT ONE STAFF MEMBER SAID ONE PRICE AND THEN ANOTHER ONE SAID NO, AND SAID ANOTHER PRICE. I ASKED TO SEE IT AND SHE SAID IM NOT ABLE TO BECAUSE IT WASN'T THERE IT IS AT ANOTHER LOCATION. SO I SAID WELL IM NOT ABLE TO PURCHASE SOMETHING I... More

WORST SERVICE EVER. FIRST OF ALL THE STAFF JUST LOOKED AT ME AND LOOKED AWAY WITHOUT ACKNOWLEDGED THAT I WAS IN THE STORE. THEN WHEN I ASKED HOW MUCH WAS THE PRODUCT ONE STAFF MEMBER SAID ONE PRICE AND THEN ANOTHER ONE SAID NO, AND SAID ANOTHER PRICE. I ASKED TO SEE IT AND SHE SAID IM NOT ABLE TO BECAUSE IT WASN'T THERE IT IS AT ANOTHER LOCATION. SO I SAID WELL IM NOT ABLE TO PURCHASE SOMETHING I CAN'T SEE. THEN THE OTHER PERSON SAID WELL WHAT YOU WANT HER TO DO? AND THEN SHE SAID I CAN'T HELP YOU AND SHE DIDN'T KNOW WHAT I WANTED TO DO. I SAID DON'T WORRY ABOUT IT I WILL GO ELSEWHERE. THEN I SAID WAIT A MINUTE, WHERE IS THE MANAGER? HE SAID IM THE BOSS I SAID YOU THE BOSS ACTING LIKE THAT? SO ON MY WAY OUT I NOTICED A OFFICE AND THERE WAS A OLDER MAN SITTING IN IT SO I SAID CAN I SPEAK TO YOU ABOUT YOUR STAFF? HE SAID HOLD ON, HOLD ON. WHILE I WAS WAITING THE RUDE STAFF MEMBER SAID WHAT YOU WANT? I SAID IM WAITING TO TALK TO THE GENTLEMAN IN THE OFFICE AND HE SAID FOR WHAT AND CONTINUED TO WALK INTO THE OFFICE WHERE THE GENTLEMAN WAS SITTING AND SHUT DOOR SO I JUST WENT AHEAD AND LEFT THE STORE. I KNEW HE WAS IN THERE TELLING HIS LIES. I WENT TO BIG LOTS AND PURCHASED WHAT I WAS LOOKING FOR AT PAYLESS FURNITURE. NEVER WOULD I GO THERE. I SHOULD HAVE KNOWN FROM WHEN I STEPPED IN THE STORE. THERE ATTITUDES AND DIDN'T ACKNOWLEDGE THAT I WAS THERE. Less

Nice furniture, kinda pricey though

Fair prices wnd decent service ! They also have financings options to fit every budget ! From a no credit option to traditional financing options . If there is a away to get your furniture delivery to you quick they will find it !

Small family owned business. Helps if you have bad credit but like any rent to own place you end up paying an arm and leg.

👍

Amazing customer service first and foremost. Very helpful with making the best suggestions for furniture. When I moved, this is the first place I came to get furniture for the living room and bedrooms. Great selection of modern and classic pieces.

This place is ridiculous I have a warranty on my mattress I bought there and everyone is giving me a run a round... Don’t buy from here if you want your warranty! If I could give them 0 stars I would. I have reported them for bad business! Which they have a F with the BBB! Stay away

Good pricing. Friendly service. Awesome delivery men

BE CAERFUL!!! All sales are final NO REFUNDS !!Even if you haven't received Furniture in your home.you can't change your mind even if it was 24hr Sorry...Store will not work with you.

I bought a couch & love it! I like the option that no credit check though acceptance now. The customer service is great.

Large selection, moderate pricing

Closing???

Worst place to buy furniture! It's a scam. Prices and then they give you discounts like off however in all reality it is not. It's a big scam of these guys are pulling you're better off saving your money and go somewhere else.

Only buy from this place if you are paying cash. The salesman are dishonest. They told me that that with the lease, if I paid it off in 90 days no interest would be accrued. THAT IS A LIE - THE TOTAL AMOUNT WILL BALLOON AFTER THOSE 90 DAYS. I was looking at 2grand and now I will have to pay 3.5 grand. The furniture is pretty good though.

They first brought the wrong mattress and boxspring. They said they did that because the one we ordered was sold out after we bought it almost a month ago. So when we go back to complain, they gave us a better one. When the guys brought the second one they threw them in the bedroom and left like there was a fire. Well I went and looked the box spring was broken and the mattress had a big lump in ... More

They first brought the wrong mattress and boxspring. They said they did that because the one we ordered was sold out after we bought it almost a month ago. So when we go back to complain, they gave us a better one. When the guys brought the second one they threw them in the bedroom and left like there was a fire. Well I went and looked the box spring was broken and the mattress had a big lump in it like there was a Bodie in it. Well I went back to complain again and at this point I am done, I want my money back. When I say that the guy says we can send you another one and throw in a rug. A rug? Come on really. Well I will never even look to that place again for anything! Less

Terrible Service, Lazy Salesmen

Great selection fair finance options

Did not go there.

I was in a huge hurry and the sales people did everything they could to get what I needed and get me on my way. Payless is an attractive mid line furniture store with a good variety of styles.

They have a nice selection, financing and reasonable prices.

AVOID THIS PLACE LIKE THE PLAGUE. Everything seemed great at the store, picked out a great sectional and a nice queen sized bed. This is where it all went down hill. First of all the delivery men showed up to my house high as a kite, and my couch wreaked of weed, they also dinged up my walls while taking the bed upstairs. Before they left they informed me that they "forgot" the middle cushion to ... More

AVOID THIS PLACE LIKE THE PLAGUE. Everything seemed great at the store, picked out a great sectional and a nice queen sized bed. This is where it all went down hill. First of all the delivery men showed up to my house high as a kite, and my couch wreaked of weed, they also dinged up my walls while taking the bed upstairs. Before they left they informed me that they "forgot" the middle cushion to my sectional and they would "get it to me sometime today" aka 7 hours later. Even after all of this was solved and i got an apology from the delivery men, i was happy, i had some really nice furniture for only 120 dollars a month with no interest rate.... or so i thought, my payments are double what i was told they would be and twice as often as i was told they would be. Not to mention the price of the furniture is double what i was told it would be. This place is horrible. Go next door to value city and get some better quality stuff for the same price. UPDATE***** The bedframe they sold me broke today. This place is garbage. i would have rather slept on some trash bags filled with rusty thumb tacks if i had the option to never go through this place. Less

good furniture at a good price!

Nice selections with finance. Crowded show room. Warehouse style.

I first would like to say I went to the payless furniture on E main St and was very disappointed. .....They were trying to play me like I didn't know my stuff...So I left them.....Watch those guys at that store.. especially the goofy one with the ponytail. ...any way decided to go to the one on W Broad st and loved it...Bigger store...Bigger salections....My daughter's love love their new bedroo... More

I first would like to say I went to the payless furniture on E main St and was very disappointed. .....They were trying to play me like I didn't know my stuff...So I left them.....Watch those guys at that store.. especially the goofy one with the ponytail. ...any way decided to go to the one on W Broad st and loved it...Bigger store...Bigger salections....My daughter's love love their new bedroom Sets....great customer service. ..delivery was fast...I ordered out of the Ashley catalog. ...and it came super fast...I would like to say to people do your research on what you want or think you want...Its up to you to know your stuff...or you might get got. I will say I love payless furniture on W Broad st....Defiantly will be back....Thank all of you at payless FURNITURE ... Less

Payless Furniture is part of network of business that set up shop in disadvantaged neighborhoods and prey on those with limited knowledge. The business charges 6% "Loan Origination fee" which I'm almost pretty sure is illegal. The 6% goes to the business not the financing company. I payed $2400 for bedroom set and it came in the wrong color. Store policy, no refund or returns so I'm stuck with wr... More

Payless Furniture is part of network of business that set up shop in disadvantaged neighborhoods and prey on those with limited knowledge. The business charges 6% "Loan Origination fee" which I'm almost pretty sure is illegal. The 6% goes to the business not the financing company. I payed $2400 for bedroom set and it came in the wrong color. Store policy, no refund or returns so I'm stuck with wrong color. $99 for delivery and set up, but when the guys deliver they wont set up your furniture until You give them $69 more. How is this business still around? Less

Great service and great crew!!

The lady that we worked with was annoying. I didn't like her (only worked with her because my mom already talked to her the day before when she visited the store). I asked her getting loans for the furniture and she told me that if paid everything in 90 days then there won't be no interests/fees. And now that the financial company is calling me, they said there are fees and slight interest for th... More

The lady that we worked with was annoying. I didn't like her (only worked with her because my mom already talked to her the day before when she visited the store). I asked her getting loans for the furniture and she told me that if paid everything in 90 days then there won't be no interests/fees. And now that the financial company is calling me, they said there are fees and slight interest for the 90 days period as well. I paid $200 with them but I don't know why the amount on my loan is still the same as the ones without paying $200. I am pissed because they are cheating me. And not to mention the two sets of furniture was a little bit less than $1400 and with tax and everything it'd have been more but since we already paid $200 that should have took care of something but it didn't. I am not happy with the customer service because of this. I hate the lady that I worked with because she kept on talking when my mom and I were discussing important matters about the sofas. Like wait your turn girl and be more respectful. I've kept on trying to avoid her because I didn't want to talk to her but I ended up talking to her because the financial was under my name. 😡😡😡😡 Less

They are a very unorganized company. I have been waiting on my furniture to come in for a couple weeks now. I called and checked on it every day that they "said" it would of been in. It was never in, so they said what's your number we will call you as soon as it is in. So i was just waiting without calling. And come to find out they was calling our emergency contact number trying to get a hold of... More

They are a very unorganized company. I have been waiting on my furniture to come in for a couple weeks now. I called and checked on it every day that they "said" it would of been in. It was never in, so they said what's your number we will call you as soon as it is in. So i was just waiting without calling. And come to find out they was calling our emergency contact number trying to get a hold of me when i had gave them my number atleast 4-5 times. Then i call to pick it up while i had a truck and they had said all of there order pullers left for the day, even the managers. A hour and a half before the store even closed. Just very unprofessional. Less

Ask for my twin brotha' Johnny he will give you a better discount if you tell him Robert sent you there....he's a Great Guy!!!

THE SALES PEOPLE WERE SUPER FRIENDLY AND HELPED ME FURNISH MY WHOLE HOME. AND I GOT THE GREATEST DEALS OF A LIFE TIME. GREAT QUALITY FURNITURE FOR AMAZING PRICES. HIGHLY RECOMMEND FOR EVERY ONE TO SHOP THERE

I will comeback and buy more stuff and definitively I will recommend my friends and family 😁😁😁good services

I had to change my review. I got a bed which is junk(please don't ever buy symbol mattress from them). I sent them photos and they said that the bed was defective and they would replace it. Since then they are not even responding. I had called them almost 10 times. This is very bad business. Finally i had to open a federal compliant to report this bad business. I had to update the review as they... More

I had to change my review. I got a bed which is junk(please don't ever buy symbol mattress from them). I sent them photos and they said that the bed was defective and they would replace it. Since then they are not even responding. I had called them almost 10 times. This is very bad business. Finally i had to open a federal compliant to report this bad business. I had to update the review as they fixed the issue Thanks Less

World class customer service, they focus on the customers needs, not on pushing a sale for commission! The owner gave me the deal of a life time! 😃 I've ordered a sectional that wasn't available in the store! White glove delivery service 🚚! I live on the second floor of my apartment, and my sectional was able to fit through the Hobbit Doors, I have no clue how, and it was worth the $40.00 t... More

World class customer service, they focus on the customers needs, not on pushing a sale for commission! The owner gave me the deal of a life time! 😃 I've ordered a sectional that wasn't available in the store! White glove delivery service 🚚! I live on the second floor of my apartment, and my sectional was able to fit through the Hobbit Doors, I have no clue how, and it was worth the $40.00 tip too! You want to haggle your price, not a problem, they encourage it 💪🏻! They even alowed 90 days same as cash! Make your money work consumers, Payless is where it's at! Less

WONDERFUL JUST LIKE THE COMMERCIAL DISPICTS. GO ON TRY THEM ASK FOR JOHN HE'S AWESOME AND HE'LL WORK WITH YOU . BE LEARY OF THE SO CALLED MANAGER SHORT STALKY CAUCASIAN HE IS VERY RUDE AND AND A BIT ILLITERATE..VERY DISREPECTFUL AND HES NOT RESPECTED BY THE STAFF WHATSOEVER. IF YOU SPEAK WITH HIM HIS ATTITUDE WILL MAKE YOU STOP NEGOTIATING AND WALK OUT. THE OWNER IS FAIR MAN BUT JOHN and Rober... More

WONDERFUL JUST LIKE THE COMMERCIAL DISPICTS. GO ON TRY THEM ASK FOR JOHN HE'S AWESOME AND HE'LL WORK WITH YOU . BE LEARY OF THE SO CALLED MANAGER SHORT STALKY CAUCASIAN HE IS VERY RUDE AND AND A BIT ILLITERATE..VERY DISREPECTFUL AND HES NOT RESPECTED BY THE STAFF WHATSOEVER. IF YOU SPEAK WITH HIM HIS ATTITUDE WILL MAKE YOU STOP NEGOTIATING AND WALK OUT. THE OWNER IS FAIR MAN BUT JOHN and Robert are the most friendly. And the fianance liaison she is a very pleasant young lady. Less

The salesman was great, the product seems to be pretty good, my only issue was when I picked up my furniture it was a cluster and they only had half my order.

Very frustrated that I bought a couch that was brand new and wrapped in plastic and within 2 weeks it has a big rip in the seam! Very disappointed! Seems like junk furniture...

The name Payless had me a little concerned about the quality of furniture offered at this store. I am glad I stopped in any way. They offer great quality furniture and are extremely competitive from a pricing standpoint. They offer financing arrangements as well for those who wish to finance. Their employees are very helpful and, in my opinion, are focused on doing what's right for their customer... More

The name Payless had me a little concerned about the quality of furniture offered at this store. I am glad I stopped in any way. They offer great quality furniture and are extremely competitive from a pricing standpoint. They offer financing arrangements as well for those who wish to finance. Their employees are very helpful and, in my opinion, are focused on doing what's right for their customers. Less

Changing my post . the mattress wd bought is junk and not even 2 years later its totally worn down and lumpy . this place carries some cheap jump beware