2025-02-12T02:11:54.703Z

Stay away , zero customer service .

2025-01-14T03:29:39.357Z

Worst tow experience, driver dropped my vehicles off at requested location and dropped one of their phones in the vehicle. After calling for my consent to retrieve the phone they set off the alarm at the location and tell me that he already dropped the key off at the dealership, leaving my trucks lights to be flashing the entire night draining my battery

2024-11-06T16:45:11.667Z

If you have Farm Bureau's roadside assistance, DO NOT use this company (RoadNet) for your service. They initially give an ETA for their arrival and they don't stick to it and when they're called for updated status, they lie. They were originally supposed to arrive for my service at 9AM today (November 6th) and at 9:30A they still hadn't arrived and said "the driver is close" Called back at 10:15A and the driver said they're 15 minutes away and after 30 minutes had passed and no driver showed up, they refused to answer their phones when Farm Bureau was calling them for updates. This company needs to be off roadside assistance rotation with insurance companies because they obviously don't want to do their job.

2024-11-04T02:36:30.827Z

Ohhhh heck no. Im very glad these lazy unprofessional people didn't get my bike. Gieco referred them to get my bike and 15 mins before they was supposed to show up he dropped the emergency help we needed. We are literally stuck in the dark on the road while im writing this review. He lied and said he dont have parts to put my bike on the bed when really he didn’t want to commute to the drive( how you have parts for a 4 wheel vehicle and not a 3 wheel ryker 🤣🤣) make it make sense . Y’all are extremely lazy and yall dont need to be in business where people need help. Yall need to put on here that you are local and can only help people in your city.

2024-10-31T15:47:16.730Z

Been waiting 3 hours for a tow the app tracker says onsite but they still arent here. Would not reccomend using this company to anyone

2024-10-16T22:11:41.911Z

Awful business. DO NOT USE! Dispatch was rude, argumentative and condescending. They lied about their arrival time and driver was incompetent.

2024-08-24T02:17:13.901Z

If you have GEICO make sure you request to NOT send this company out for roadside assistance absolutely worst service my husband has ever received. My husband had a flat today and whoever they sent out was absolutely horrible, disrespectful, threw his stuff around and ruined his cars lugnuts by hammering his tool over them and then threw them at his feet. Wont let me post videos. After my husband said something to him the guy just got up and left. After a phone call to the company the manager offered to tow him to a shop so they can replace his lugnuts (rightfully so) but the shop they took him to didn’t even sell them and then tried to charge him for putting on his donut even tho that’s what we pay roadside assistance for? If you have GEICO beware and if not still DON’T use this company.

2024-07-31T16:44:12.136Z

This is the most horrible road side service a person could get. The driver was supposed to pick me up at 1:30 but never showed and never called or texted. When you try and call the company, the voicemail picks up and you cannot even leave a message. After calling back and forth to GEICO, they finally came around 3:30. The truck was dirty, hot and smelled like pure gasolene. This is the worst service I have ever had from a towing company. Not sure why GEICO would want to use them for their customers. The one star is because they did eventually come.

2024-07-22T17:00:18.221Z

3 hours and 15 minutes for tow truck to arrive. From the initial call to finally the pick up it was always "ETA in 20 minutes".

2024-05-23T22:20:47.581Z

Very bad service the towing driver instead of coming to tow my car took his time and went to barber shop, never will hire them for service also the dispatcher won't answer the phone call

2024-05-17T20:48:37.095Z

Untrustworthy and completely dishonest! Puzzled how they are still in business. Don’t trust a thing that comes out from their mouth - run 😡

2024-02-25T00:00:10.246Z

If I could give these people no stars I would. My insurance company hired them to tow my car to a dealership. I was given a window of 25-85 minutes. Well that didn't happen and then it was updated every so often to 27 or 28 minutes. This went on for 2 1/2 hours. I called the number for them and asked the man who answered to give me an updated arrival time since it had been over 2 1/2 hours. He was unbelievably rude and was yelling at me that they had a window of 35-95 minutes. Well that was different than what I was told by my insurance but in any event they had passed it. I finally hung up on him. I called farm bureau to let them know what had happened and they called to get an update themselves. You guessed, they were told 25-28 minutes. I finally told them to cancel my request. I will refuse to use them in future.

2024-02-24T00:31:14.700Z

Would like to give them 0 stars! The driver took the job at approximately 1:53 pm. He kept telling me he was 10 mins away. He never updated me, I had to keep reaching out to him. At around 3:20 pm, I texted him and informed him that the shop closes at 5 pm. He said ok. I had to contact him at about 4 pm to reiterate that the shop closes at 5 pm. He texted back that they can wait. I contacted him at 4:25 pm for updates, he said he was 10 mins away. He didn't pick up my car until 4:43. The shop had to remain open an extra 35 minutes to receive my vehicle. He never updated the insurance tow tracker until he completed the job! The reason why I had to keep calling and texting. Very unprofessional and really bad service! Please do not use this company! You will not be satisfied!

2024-02-02T04:57:25.911Z

Avoid at all cost!!!! Original schedule to arrive in 50 mins, by Geico . We informed them it is in a parking garage. After an hour, they keep telling us ETA is 25 mins… each time we call them or when they called us! Then, 2 hours later, the driver called and said his town truck is too high!

2024-01-02T00:43:24.940Z

A driver from this company cut me off and almost clipped me without signaling on West Airport and Dairy Ashford 12/27/2023 a little before 1pm. Naturally, I honked to let them know of my presence. Instead of any sort of move to not hit me, he proceeds, then stops in the right turning lane (where I was also going) while the light was green. I thought maybe he wasn't paying attention, but it turns out it was probably doing it to spite me. He did not go until I and several people behind me also honked. As I passed him, he was yelling, and he flipped me off. I wouldn't trust this guy with my vehicles, especially given the other reviews.

2023-12-28T19:40:24.123Z

This is the worst tow company I have ever encountered in my life. If I could give 0 stars I would. IF YOU WANT TO AVOID ANYMORE PROBLEMS, DO NOT GO THROUGH THIS COMPANY THEY ARE BEYOND TERRIBLE. The tow driver Ahmad Saimeh picked up my car, dropped it off and gave me the WRONG KEY to my car as well as lied about driving my car onto his truck (confirming at some point he had the correct key). The manager Moe called me confirming they would replace the key as the driver Ahmad made a mistake. The next day the HIGHLY RUDE AND DISRESPECTFUL higher-up manager Adam called and went back on everything Moe said and confirmed they would not be replacing my key even though their driver made the mistake. I will be paying for a new key and taking this company to small claims court. Again, if you can avoid this company, PLEASE DO AT ALL COST.

2023-11-16T17:35:23.916Z

WORST towing company ever!!!!!!!

2023-09-10T12:15:06.742Z

If I could give this towing company a NEGATIVE 0 star I would. If selected for any services from them please decline. I was leaving for work at about 4AM when my car wouldn’t start. Used roadside assistance through my insurance company to request a jump start. My insurance company connected me to RoadNet. Estimated time of arrival was initially 55-85 minutes, but after that time expired no one showed up. The towing company did not call me. Instead, they continued to adjust the ETA for 45, 22, and 20 minutes. When they finally arrived, I called to inform them that they’d need gate code access before coming into my residence and that they needed to call me to get in. They still didn’t call for access into the gate and took it upon themselves to leave and accept another request. They have terrible communication skills. All in all, I waited about 5 hours for RoadNet to arrive. My insurance company had to select another towing company to help me and that company came in less than 10 minutes. If you have the option, I implore you to select any towing company BESIDES RoadNet. It would save you a lot of time and headache.

2023-08-31T16:06:16.261Z

I call the night before and set up an to appointment to take my car to the dealership, the next morning the driver was at my house at 7:50 am and everything went smoothly and quick!And the price is good! I’m a very satisfied with the whole experience!

2023-08-21T21:11:07.906Z

Company is TERRIBLE!!.. Customer service dispatch guy was rude!!. Hours of waiting and wasted time. First time I called dispatch stated he will give the driver my number .. 2nd time I called dispatch stated driver 20 minutes away.. 3rd time I called they couldn't come .. Don't be in business if you don't want to help those stuck on the road.