WORST towing company ever!!!!!!!

If I could give this towing company a NEGATIVE 0 star I would. If selected for any services from them please decline. I was leaving for work at about 4AM when my car wouldn’t start. Used roadside assistance through my insurance company to request a jump start. My insurance company connected me to RoadNet. Estimated time of arrival was initially 55-85 minutes, but after that time expired no one sh... More

If I could give this towing company a NEGATIVE 0 star I would. If selected for any services from them please decline. I was leaving for work at about 4AM when my car wouldn’t start. Used roadside assistance through my insurance company to request a jump start. My insurance company connected me to RoadNet. Estimated time of arrival was initially 55-85 minutes, but after that time expired no one showed up. The towing company did not call me. Instead, they continued to adjust the ETA for 45, 22, and 20 minutes. When they finally arrived, I called to inform them that they’d need gate code access before coming into my residence and that they needed to call me to get in. They still didn’t call for access into the gate and took it upon themselves to leave and accept another request. They have terrible communication skills. All in all, I waited about 5 hours for RoadNet to arrive. My insurance company had to select another towing company to help me and that company came in less than 10 minutes. If you have the option, I implore you to select any towing company BESIDES RoadNet. It would save you a lot of time and headache. Less

I call the night before and set up an to appointment to take my car to the dealership, the next morning the driver was at my house at 7:50 am and everything went smoothly and quick! And the price is good! I’m a very satisfied with the whole experience!

Company is TERRIBLE!!.. Customer service dispatch guy was rude!!. Hours of waiting and wasted time. First time I called dispatch stated he will give the driver my number .. 2nd time I called dispatch stated driver 20 minutes away.. 3rd time I called they couldn't come .. Don't be in business if you don't want to help those stuck on the road.

DO NOT CALL THEM If I could give 0 stars I would. They had me waiting for over 3 hours and no one showed up! They kept telling me 20 min.. 20 min then they did not answer my calls! I did thru insurance so if your roadside assistance picks them CANCEL!!!

Ineffective and unprofessional service. I received confirmation that Roadnet would be dispatching towing services to my location within 55-85 mins. 2 1/2 hrs later and multiple calls to their operator, who was unable to provide any updates on the service and unable to call me back after contacting the assigned driver, I received no helpful information on the status of this service. Finally, after... More

Ineffective and unprofessional service. I received confirmation that Roadnet would be dispatching towing services to my location within 55-85 mins. 2 1/2 hrs later and multiple calls to their operator, who was unable to provide any updates on the service and unable to call me back after contacting the assigned driver, I received no helpful information on the status of this service. Finally, after talking 3 times with my insurance company they were able to confirm that Roadnet was not able to provide the service they contracted. Less

Filed for roadside assistance through my insurance. They called and asked me where I was parked and gave an ETA of 1 to 1.5 hours. Waited 1 hour. Called for update and they stated they canceled the tow on their end but would not give an explanation why. Told me toncall insurance company and reschedule.

I wouldn’t give no stars but I had to post this review. I called my warranty company for a tow. This company selected the request for service. I immediately read the reviews and I knew then I was going to have some issues. I waited for three hours and decided to cancel and find someone else through the warranty company. The driver called me like 50 times he even FaceTime me. Well I have a block ... More

I wouldn’t give no stars but I had to post this review. I called my warranty company for a tow. This company selected the request for service. I immediately read the reviews and I knew then I was going to have some issues. I waited for three hours and decided to cancel and find someone else through the warranty company. The driver called me like 50 times he even FaceTime me. Well I have a block on my phone and missed the calls. The driver then texted and asked if he was needed. My response was I have been waiting three hours any day now. He texted back and said oh really and he is not coming. I advised that I was cancelling anyways. This company is very unprofessional and I wouldn’t recommend them to anyone. All honesty they shouldn’t be in operation. I’m glad I cancelled and rescheduled with another company that came in 30 minutes vs 3 hours. Less

DON'T USE (avoid if all possible) 30 minutes became 2 hours. Guy showed up to pick up Volvo to take to dealership. He was not able to drop off. He informed us that he would take to storage. He did NOT! He took my vehicle to his house., he dropped off almost at 1pm the next day. The storage place of of Fairmont Road express Net does NOT care about your vehicle and he said call police report stole... More

DON'T USE (avoid if all possible) 30 minutes became 2 hours. Guy showed up to pick up Volvo to take to dealership. He was not able to drop off. He informed us that he would take to storage. He did NOT! He took my vehicle to his house., he dropped off almost at 1pm the next day. The storage place of of Fairmont Road express Net does NOT care about your vehicle and he said call police report stolen if you want. Called numerous times and super strong Indian accent guy was extremely rude and the most unfriendly and unprofessional individual I've ever dealt with. No cares given at all... you are better off paying more and getting alot more than just a nasty attitude. Less

Poor communication, horrible customer service

Worst tow company ever. If your insurance sends you to them. Cancel and find someone else. I waited 4 hrs with no response. STRAIGHT TRASH SERVICE

Business has bad reviews already. You would think they would try to do better but they don’t care. As long as they make money they don’t care about customer service.

Ineffective and inefficient. Did not have the decency to call back to state that they could not do the tow. Would not recommend.

My SUV was stuck in the mud the other night, and my insurance roadside assistance service dispatched Roadnet. The ETA was 40 mins, but they arrived 15 mins earlier. The attendant, Alex, was prompt, professional and friendly. He pulled my car out within minutes.

Left on the side of the road for hours as my insurance chose this company to come get me. Constantly lied to throughout the process and as of right now still haven't picked up the car. AVOID THIS AT ALL COSTS

Service i dont care but atleast act like a human not animals !! Tow truck guy have bad attitude and unprofessional uneducated i think hes middle eastern but he dont wanna give me his name trying to pick a fight just because i ask him why he have attitude Goodluck keep that energy this is texas you will face someone bigger then you someday and its not the first time there is bunch of reviews about... More

Service i dont care but atleast act like a human not animals !! Tow truck guy have bad attitude and unprofessional uneducated i think hes middle eastern but he dont wanna give me his name trying to pick a fight just because i ask him why he have attitude Goodluck keep that energy this is texas you will face someone bigger then you someday and its not the first time there is bunch of reviews about them same attitude and rude behavior !! Less

I wish I could give this business 0 stars. The person I spoke with over the phone was very rude and unprofessional. They also canceled my tow service without notifying me. Avoid these jerks if possible.

Horrible service. Would not recommend to anyone. This business is not ran well I’ve been stuck for 3 hours just for fuel, they said they were 15 mins the first hour and did not show then stopped answering calls. Horrible stay away this business needs to close

Accepted a job then cancelled 2 hours later waste of time.

Unprofessional, untrained customer service person. Does NOT put customers first. Cannot handle being corrected. Hung up on customer when politely called out on this. Change your recording bc you put customers last.

Horrible service, nobody answers the 3 different phone numbers .

A DISASTER IS AN UNDERSTATEMENT!!!! Scheduled services at 8 AM, was quoted a wait time between 12-60 minutes, 12-60 minutes came and went and was followed by a phone call saying an additional 40 minutes were added to my wait time! No Problem! An hour and 15 min later still no tow truck!! Called the driver directly! He said 45 minutes! So I call USAA back they get a direct quote from Roadnet sayin... More

A DISASTER IS AN UNDERSTATEMENT!!!! Scheduled services at 8 AM, was quoted a wait time between 12-60 minutes, 12-60 minutes came and went and was followed by a phone call saying an additional 40 minutes were added to my wait time! No Problem! An hour and 15 min later still no tow truck!! Called the driver directly! He said 45 minutes! So I call USAA back they get a direct quote from Roadnet saying 10 minutes. I then receive a text asking had my service request been fulfilled I replied “N” signifying I had not received my services, they responded with another quote from Road net delaying my services 15 minutes. HORRIBLE SERVICE! POORLY TRAINED “PROFESSIONALS” God forbid you have somewhere to be which ofc like anyone getting their car towed willingly I do! This place needs additional employer help & customer service training. Less

Had a pick-up arranged by my car insurance. After an hour of tracking the vehicle I realized they would not show-up. Had to cancel the service and find a new tow company. I was already in a really stressful situation and this did not help. If you cannot pick up a vehicle please notify the client. Houston is hot and humid it was not fair that I raced back to my car to not only not find anyone the... More

Had a pick-up arranged by my car insurance. After an hour of tracking the vehicle I realized they would not show-up. Had to cancel the service and find a new tow company. I was already in a really stressful situation and this did not help. If you cannot pick up a vehicle please notify the client. Houston is hot and humid it was not fair that I raced back to my car to not only not find anyone there but to have to sit outside when it was not necessary. Less

Assad was quick and friendly, and upfront with pricing. It's hard to find employees like this, give Assad a raise!

Bunch of clowns. Do not use. Waited over 4 hours for service and eventually canceled. They never even assigned anyone. And when you try and call nobody picks up. Find someone else who actually wants to deliver decent customer service because these guys definitely don't care about customer service.

I would given them a 0 star if I could. The worst company ever. They don't know where the trucks or drivers are their personnel are extremely rude. They hang up the phone on me when I call to request an ETA.

AVOID DOING BUSINESS WITH THESE CROOCKS. I filed a claim through my insurance and got stocked with them. My car broke down and I try calling them several times, and they kept lying to me about arrival time of the tow truck. They keep saying 20 min, 15 min and so on, but it took 3 HOURS. After they arrived, the driver was so annoying and rude. The guy was demanding and being a jackass about it.... More

AVOID DOING BUSINESS WITH THESE CROOCKS. I filed a claim through my insurance and got stocked with them. My car broke down and I try calling them several times, and they kept lying to me about arrival time of the tow truck. They keep saying 20 min, 15 min and so on, but it took 3 HOURS. After they arrived, the driver was so annoying and rude. The guy was demanding and being a jackass about it. He didn't want to give me my keys back when I ask him. I have to ask several times, then he got mad and thrown the keys at me and left saying he won't tow my car. I was fine with that because I didn't trust the guy in the truck. he was very shady. I had to filed another claim with my insurance and have a different company to come and get my car. If you would like to avoid a headache DO NOT HIRE THESE PEOPLE. Less

Insurance contracted them for my roadside service to tow my vehicle two blocks. Driver called and said since it’s on the street, his truck is “too big” to tow on the street. What? Said I needed to call my insurance and request a different driver. Makes no sense. Just say, “your trip is too short and I won’t be making that much money”. Bad service.

Waited over an 1 1/2 hrs for them to arrive after they were called by BMW roadside. BMW roadside tells me the towing is covered 100% and it wouldn’t cost me anything. Then the driver calls me to tell me he is on his way but that the tow isn’t completely covered and that I would have to pay $75 out of pocket for the tow. At this point I was tired of dealing with it so I just said whatever. I then ... More

Waited over an 1 1/2 hrs for them to arrive after they were called by BMW roadside. BMW roadside tells me the towing is covered 100% and it wouldn’t cost me anything. Then the driver calls me to tell me he is on his way but that the tow isn’t completely covered and that I would have to pay $75 out of pocket for the tow. At this point I was tired of dealing with it so I just said whatever. I then call BMW to complain about them telling me I was covered and the driver telling me I’m not. BMW again tells me I’m covered and that they will call the company and make sure they know. Someone from the tow company then reaches out to say he shouldn’t have done that but a driver will be there in 30 min. That driver shows up and then says he can’t tow the car because I don’t t have the tow hook for the front of the car and then he takes off. Will never use them again, terrible customer service Less

Used them through my insurance company progressive and they are horrible. Had me waiting for 4 hours kept pushing the ETA back ended up cancelling. The operator is not helpful and rude as well. Stay away.

I have no idea how they have managed to obtain a 3.1 score because there service is beyond horrible. I would give them a negative number if i could. If you look at all the 1’s they have i wouldnt be alone. they responded they would be there in 15 minutes then it was 30 more and after 2 1/2 hours i told roadside to find another one and told them about the whole experience. I encouraged them to... More

I have no idea how they have managed to obtain a 3.1 score because there service is beyond horrible. I would give them a negative number if i could. If you look at all the 1’s they have i wouldnt be alone. they responded they would be there in 15 minutes then it was 30 more and after 2 1/2 hours i told roadside to find another one and told them about the whole experience. I encouraged them to look at removing them from their approved list because all they do is lie. All they are doing is if a better paying tow comes in they delay yours and take the higher paying one and just tell roadside they be there shortly. Such a shady way to do business. Less

They did not follow up with scheduled towing time even after me calling to confirm tow truck arrival time . I wouldn’t recommend utilizing this service, they are contracted with my insurance, ask your insurance company to skip them if they are called for you.

Amazing service this man was a Godsend. My insurance Geico sent this tow truck driver to my rescue. His name was Fadi and my bushing went out on my shifter he was able to fix it and send us on our way home! Amazing work Fadi!!

Zero starts if possible for the poor service they provide. I had the bad luck to come across them as they were a provider of emergency service road for my insurance company. I waited 4 hours for them and they never showed up. They lied all the time to the dispatcher and the app saying they were by my site or 10 min away when they were not. Worst service ever for an emergency service, gladly I was... More

Zero starts if possible for the poor service they provide. I had the bad luck to come across them as they were a provider of emergency service road for my insurance company. I waited 4 hours for them and they never showed up. They lied all the time to the dispatcher and the app saying they were by my site or 10 min away when they were not. Worst service ever for an emergency service, gladly I was not in the middle of the highway if not big trouble. After 4 hours they canceled and I had to start over. However, the other company showed up in just 30 minutes! Based on previous reviews 4 hours is their standard service time so if you dont want to wait avoid using them or ask your car insurance to skip them. Less

DO NOT USE THIS BUSINESS! LAZY, SLOW, ARROGANT, RUDE, AND ACT LIKE THEY'RE DOING YOU A FAVOR BY GETTING PAID FOR YOUR BUSINESS! AND POSSIBLY ATTEMPTED FRAUD ON MY INSURANCE COMPANY! Battery died yesterday and needed a jump. Insurance company, USAA, dispatched this "service" to give me a jump-start at 5:34am. ETA was ORIGINALLY 55-70 minutes at 5:34 in the morning and they are located only 5 m... More

DO NOT USE THIS BUSINESS! LAZY, SLOW, ARROGANT, RUDE, AND ACT LIKE THEY'RE DOING YOU A FAVOR BY GETTING PAID FOR YOUR BUSINESS! AND POSSIBLY ATTEMPTED FRAUD ON MY INSURANCE COMPANY! Battery died yesterday and needed a jump. Insurance company, USAA, dispatched this "service" to give me a jump-start at 5:34am. ETA was ORIGINALLY 55-70 minutes at 5:34 in the morning and they are located only 5 miles away from my location??? Called hour-and-a-half later and dispatcher gave me an arrogant & rude song-and-dance excuse on phone. 2 hours later, USAA inquired if wrecker had arrived. Replied "No", they checked, and advised that ETA would be 15 minutes. 30 minutes later, called dispatcher again. Got same song-and-dance AND he threatened to cancel dispatch. Told him "no" go ahead and send. Then called USAA, told them to cancel, filed a complaint, and USAA advised they would not being using that company in the future. And all day long, I kept getting texts inquiring if vehicle successfully towed because they were apparently attempting to bill for their "non-service" and poor customer service. Less

Went through state farm and was told it was going to be 25minutes it’s been three hours later and they are now avoiding my Call

Tow truck driver very unprofessional and looks intoxicated. He wasTalking crazy smh. i am just disappointed Better change that driver.

Tow truck driver very unprofessional and looks intoxicated. He wasTalking crazy smh. i am just disappointed Better change that driver.

This company told me they would be at my car to tow it but it would be a 90 min wait. I waited 2 hours just to find out they canceled and I had to find a new tow truck. Never use them. Find a better, reliable company.

They are not reliable at all. Waited for 4 hours, going back and forth on the phone with the insurance company to figure out what is going on and why they were not at site like the app showed. In the end at the last minute my request was canceled. Independent contractors working along side with insurances need to be held accountable for not doing their job.

They are not reliable at all. Waited for 4 hours, going back and forth on the phone with the insurance company to figure out what is going on and why they were not at site like the app showed. In the end at the last minute my request was canceled. Independent contractors working along side with insurances need to be held accountable for not doing their job.

Apparently they are in travelers preferred list. I got a ticket, said eta 90-120 min, waited the 90 min and called to check. The gentleman that answered the phone said he would have the driver call me. Waited another 30 min and called back, he said he wasn’t interested in doing the job and hung up on us. I guess because he makes less doing jobs for travelers

If I could leave zero stars for them I would. They were continuously dishonest with me and the dispatch team on the true ETA of the driver. I waited for 4 hours for them to arrive and they never showed up. They are extremely dishonest and I would not recommend utilizing this towing service. My car was supposed be picked up and dropped off yesterday to the dealer to be serviced this morning. Due t... More

If I could leave zero stars for them I would. They were continuously dishonest with me and the dispatch team on the true ETA of the driver. I waited for 4 hours for them to arrive and they never showed up. They are extremely dishonest and I would not recommend utilizing this towing service. My car was supposed be picked up and dropped off yesterday to the dealer to be serviced this morning. Due to their lack of professionalism and follow through my car will not be serviced by the dealership until tomorrow morning. This company has turned an already stressful situation into my worst nightmare. They made sure that everything that could go wrong went wrong! Less

Road net towing service not good at all their customers service department rude not helpful at all I would not recommend them

Roadnet was supposed to pickup my truck to get towed to the dealership. Keep in mind my car was parked at a school parking lot. They decided to not pick up my car after waiting 4 hours..bad service and rude.

Professionalism, Punctuality, Quality, Value

Insurance scheduled a tow appointment the day before pickup to drop off for car repair. This company did not make the pickup time and kept extending pickup time. I had to reschedule my car repair appointment. When I had the insurance company cancel and hire a new tow company, the company finally tried to call and confirm their arrival but it was too late.

Waited three hours, when they finally showed up they didn’t have the proper equipment and couldn’t tow the vehicle.

They showed up on time, my car was in the garage the driver couldn’t get his truck inside so he pushed my car out of the garage then towed it, also was willing to give me a ride home, but i had already requested Uber! I highly recommend this company, very professional!

Don’t waste your time!! Unprofessional and rude! I called my insurance company to get roadside assistance and this is who they used for towing. Roadnet initially said they were about an hour out of the way. Then it changed to 2 hours. Well.....4 hours later I find out my vehicle was still not picked up. The driver kept getting irritated with me because I was calling to see where he was. Well then... More

Don’t waste your time!! Unprofessional and rude! I called my insurance company to get roadside assistance and this is who they used for towing. Roadnet initially said they were about an hour out of the way. Then it changed to 2 hours. Well.....4 hours later I find out my vehicle was still not picked up. The driver kept getting irritated with me because I was calling to see where he was. Well then eventually he tells me that his partner picked it up and that he was headed to the selected destination with it, which is 0.7 miles away. He said that would take an additional hour. I said “There’s absolutely no way it takes an hour to transport a vehicle 0.7 miles up the road”. The driver proceeded to tell me that I was wrong and that I need to wait another hour before checking on my vehicle. Even if it were to take several hours to pick up and drop off a vehicle......I would never recommend this place just because of how rudely I was treated. Less

Guys have great prices and prompt service...

Had a great experience with Roadnet Towing. My car wasn’t starting and was going to get it towed, then Raad (Tow Truck driver) came to save the day. He showed me that I was jumping my car from the wrong end (different on BMWs), then started it and I didn’t even need the tow! Time to get a new battery.

The best 👌 of the towing service

My dog locked himself in my car!!! Called Roadent and Amar responded sooo fast! He understood the importance and came quickly. He opened my car in less than five minutes! Great and fast service!!

A little rude on the phone but he got there when he said he would and he got me home safely. It’s worth a try

My 2013 Tahoe was broken down - they said they would arrive between 0800 & 0830- Bahaa (the tow truck driver) arrived @ 8:08. My vehicle was parked in covered parking so it had to be pushed out (I am disabled-so I was no help) - Bahaa pushed out helped by 2 Good Samaritans. He then loaded it on the truck. A very pleasant and stress free event - hopefully I will not need the service again but hig... More

My 2013 Tahoe was broken down - they said they would arrive between 0800 & 0830- Bahaa (the tow truck driver) arrived @ 8:08. My vehicle was parked in covered parking so it had to be pushed out (I am disabled-so I was no help) - Bahaa pushed out helped by 2 Good Samaritans. He then loaded it on the truck. A very pleasant and stress free event - hopefully I will not need the service again but highly recommend Less

Our driver was timely and courteous. Very happy with service. Jawad was our roadside tech.

Unprofessional service. Unloaded truck without winching it of the flat bed. Very dangerous. Parked truck crooked blocking two bays. All other wrecker services place vehicles straight and unload properly. Very lazy if you ask me. I would never use these idiots.

This company was assigned by an insurance company to tow my car to a mechanic shop. I requested a tow at 11:am and the ETA was 12:15pm, no one showed so I waited and called the company at 12:40 to check the status and they said it will take another 20 min. So then I waited another 30 min and called again and they again said 20 more minutes. After those 20 min I received a call from my insurance ... More

This company was assigned by an insurance company to tow my car to a mechanic shop. I requested a tow at 11:am and the ETA was 12:15pm, no one showed so I waited and called the company at 12:40 to check the status and they said it will take another 20 min. So then I waited another 30 min and called again and they again said 20 more minutes. After those 20 min I received a call from my insurance company’s escalation department and they told me that I have to wait another 35 min for this towing company and after waiting another 40 min, guess what.... they didn’t show up so my insurance company assigned me another towing company. So now for this new company I had to wait another 45 min. So because of this company I had to wait almost 4 hours for my car to be towed. If you are choosing this company by choice, then I wouldn’t recommend it. If you are being assigned them by your insurance company then unfortunately, you can’t do much about it. Less

Dont use this company!! Use APPLE TOWING, its much better!!! I had waited an hour and a half for this shady dirtbag company (BEWARE!!!) And they didn't show up because supposedly he couldn't find me and he never called me to let me know, he just left. I called and called maybe 20 times and the tow truck never picked up. I learned that he couldnt find me after my insurance told me they contacted ... More

Dont use this company!! Use APPLE TOWING, its much better!!! I had waited an hour and a half for this shady dirtbag company (BEWARE!!!) And they didn't show up because supposedly he couldn't find me and he never called me to let me know, he just left. I called and called maybe 20 times and the tow truck never picked up. I learned that he couldnt find me after my insurance told me they contacted him and he told them that was the case. SOOOO I asked them if he could come back but they told me to wait an additional 75 minutes! Hell no! So I told them to book another company and please file a complaint on the company and the tow man to which they did and assigned me Apple towing as the new service that was supposed to come get me. I was originally told that I would have to wait another hour and a half for apple towing. I was livid but they told me that they put it in the notes that roadnet had already kept me waiting an hour and a half and to try to be quicker. And it worked! thankfully the APPLE TOWING guy came quickly and in total I ONLY had to wait a total of about 2 hours and 10 minutes. Not the whole 90 minutes which would have made the total time that I would have had to wait 3 hours. The apple towing guy was nice and got me out pretty quickly when he arrived. I would totally recommend APPLE TOWING company. My advice is stay away from ROADNET if thats what your insurance assigns you. Just tell them you'd rather have another company because they may just leave you stranded without so much as a single phone call to notify you of the situation and without giving you any sort of explanation that you deserve.. Roadnet? how do yall sleep at night???? Anyways, what a night it was for me. Oh and in case you, the reader, hadn't gotten the hint.. USE APPLE TOWING. Less

I would not recommend this company. We have been waiting on the tow truck to come and tow our vehicle 1.3 miles up the road since 4 am CST it is now 8:30 am CST. We called the dispatcher around 7:00 am said they were 20 mins out. Insurance company called service at 7:20 am CST they were told 20 mins out. The dispatcher just called 8:30 am CST and said that it would still be another 2 hours be... More

I would not recommend this company. We have been waiting on the tow truck to come and tow our vehicle 1.3 miles up the road since 4 am CST it is now 8:30 am CST. We called the dispatcher around 7:00 am said they were 20 mins out. Insurance company called service at 7:20 am CST they were told 20 mins out. The dispatcher just called 8:30 am CST and said that it would still be another 2 hours before they would arrive and recommended we leave the keys in the car in the drivers side seat and that they would get to it ASAP. We cancelled called insurance company back and are now waiting on a local service to come and assist. If your insurance company says this is who is coming request different company otherwise you will be waiting a long time. Less

Insurance called this company out to tow our vehicle and they lied to the insurance multiple times about length of time. After several hours we called to check eta. The last time they told the insurance company they were 20 minutes out and then 30 minutes later Roadnet called to tell us that it would be 2 hours and they hadn't left the facility yet. Had to call insurance and start process complet... More

Insurance called this company out to tow our vehicle and they lied to the insurance multiple times about length of time. After several hours we called to check eta. The last time they told the insurance company they were 20 minutes out and then 30 minutes later Roadnet called to tell us that it would be 2 hours and they hadn't left the facility yet. Had to call insurance and start process completely over. If anyone suggest to use this company for sure say No. Would be 0 stars if it would let me. Less

I’m with Carmax roadside so they found the company. The tow truck they sent never picked the car up or called to say he could not get the car with a flatbed, but did not call nor attempt to pick it up. I called my service provider they sent another flatbed he picked up the car and dropped it with no problem. They are lazy and unprofessional. Strongly recommend you find another service they will r... More

I’m with Carmax roadside so they found the company. The tow truck they sent never picked the car up or called to say he could not get the car with a flatbed, but did not call nor attempt to pick it up. I called my service provider they sent another flatbed he picked up the car and dropped it with no problem. They are lazy and unprofessional. Strongly recommend you find another service they will rip you off Less

Worst service ever, they never come on time, they never contact you kn phone, they dont answer phone after confirming the pickup

Great service, on time and very professional

Been waiting for a tow truck for 3 1/2 hours now. Called them after waiting for an 1 1/2 hours and they said 30 minutes, called an hour later and they said in 15 minutes, called 15 minutes later and it was 10 minutes, if these guys don't show up with Whataburger, it won't be worth it. Someone send help

They were running a little late but called me to let me know. Driver was friendly and professional.

I've dealt with few towing companies, and the Roadnet is by far the worst one! They are late and careless about the customers.

06/23/2020 @3:53 p.m. This experience was a NIGHTMARE to say the least. Roadnet was to pick my vehicle up from Tommie Vaughn Ford in the Houston Heights and drop it off at my job 20 miles away. They called me at 11:05 a.m. to tell me that the driver had picked up my vehicle and he should arrive in 50 mins. which would be 11:55 a.m. At 12:55 p.m. Roadnet called to ask if my vehicle had been dropp... More

06/23/2020 @3:53 p.m. This experience was a NIGHTMARE to say the least. Roadnet was to pick my vehicle up from Tommie Vaughn Ford in the Houston Heights and drop it off at my job 20 miles away. They called me at 11:05 a.m. to tell me that the driver had picked up my vehicle and he should arrive in 50 mins. which would be 11:55 a.m. At 12:55 p.m. Roadnet called to ask if my vehicle had been dropped off, I told them no. They called the driver and they said that he was on I-610 and he should be here in 15 minutes. After an hour, I called State Farm to say I was still waiting on my vehicle to be dropped off. They called the Dispatch at Roadnet and they were told the driver is on the way to the dealership to pick up my vehicle. Mind you it was now 2:20 p.m. He finally picks up my vehicle from the dealer. The roadnet driver then calls me at 3:13 p.m. to tell me he is here, I look outside but I don't see him. I ask him where he is and he tells me he dropped my vehicle at suite 200. I tell him the address is suite 300. He tells me he has already taken my vehicle off his truck. I ask him who are you giving my key to. He says that I will have to come around there to get it. I tell him that I paid $32 to have my vehicle towed to a specific address and that is where my vehicle is supposed to be. He then drives my vehicle around looking for the correct suite. I end up leaving my office to drive around to look for him. I tell him that I see your truck. He says he is coming back to his truck. He ends up following me to the correct suite, dropped my car off, and told me to take him back to his truck. I do just that and I tell him that I am calling State Farm to ask for a refund. He does not understand why I am doing that because he says that he brought my car. Not only did he drop my car at the wrong address, he also drove my vehicle with the transmission not working. He was going to leave my vehicle at an address that I was physically not at. GOD only knows what he was going to do with my key. I called State Farm, filed a complaint, and got a refund. I then called Roadnet, asked to speak to a Supervisor, filed a complaint, and got the phone hung up in my face. I will never use Roadnet again! The tow driver's name was Ali. BAD CUSTOMER SERVICE!!!!!! Less

Had a 7am towing appointment set up through my insurance company and heard nothing from them until 7:35 when I called my insurance for an ETA after I had tried calling them directly twice with no answer, then heard nothing from them again until I called them directly at 8:10am and the guy just said “we don’t have the equipment”. Might be helpful to 1) let the customer know you’re running late 2) ... More

Had a 7am towing appointment set up through my insurance company and heard nothing from them until 7:35 when I called my insurance for an ETA after I had tried calling them directly twice with no answer, then heard nothing from them again until I called them directly at 8:10am and the guy just said “we don’t have the equipment”. Might be helpful to 1) let the customer know you’re running late 2) read the tow notes which USAA provided indicating the clearance and location of the vehicle 3) let the customer know that you aren’t showing up at all 4) be nicer and more apologetic when all of these things happen. Not reliable. I’m now missing 3 hours of work for this while I wait for the newly assigned tow. Note that they aren’t doing my actual tow anymore so I can’t comment on that, only the customer service experience. Less

Amazing service and professional staff, the driver showed up in no time. I would definitely consider calling them next time and Highly recommended.

Richa picked up my car at Chevy. He was very professional. Nice and courtesy as well. Would definitely recommend this company and employee.

They come on time ‘professional and fast service i do highly recommend road express.

Excellent service from this company , my bolt joint broke at 3 am and he came in 20 minutes and was very friendly, I really appreciate what he did

He is the best towing service ever with great skilled and fast

I'm very pleased dealing with this company. They came within 15 min when ETA was 30 min and the guy was very helpful n friendly , ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I’m so glad to have found such a genuine towing service, professional drivers, fast service, great service team and great company

Great towing service in Houston and surrounding, I was stuck in mud on a job site and my insurance sent out Roadnet, they were super helpful and friendly.

Geico sent out this company to tow my car and their service was very professional and quick. They were even able to change my battery on the spot! Great towing service!

I needed to tow my car ,They showed up on time They were professional The TRUCK WAS clean The driver was very nice I highly recommend using this tow company again

Great company,very professional,understood what I need ،،for sure I recommend to everyone one ,,,good job

Amazing service, professional staff, the driver showed up in no time, simply the best, five stars easley earned. Highly recommended.

This company provides exceptional service. They serviced me through my insurance with Geico. The driver showed up in a timely manner, was very professional, and got the job done promptly. Strongly recommend, and will be doing business with them again.

I've had interaction with this Tow Truck Company twice and just let me say, I left satisfied. No damage was done at either time with good, entertaining attitude towards me.

I used them through GEICO and wasn’t disappointed. They are very professional, and always complete the job. I’ll make sure to use them again when I need a tow and I would recommend you use them as well.

I have used their tow service through geico multiple times over the last few years and they never disappoint. They are affordable, professional, knowledgeable, and always on time. Whenever I need a tow I always make sure to call them. I would recommend them to friends and family.

Amazing business and customer service ! I used them through my Geico insurance

They were on time ! Very affordable and professional.

Bad service they never arrive my insurance send them out insurance had to call me to verified if they ever made it. There response from this tow company was that, they did not had the right truck so they cancel the service without letting me and my insurance know. I wouldn’t recommended at all.

The towing guy, Ali, broke my car's driver side door handle when he was unloading my car from his flat bed. Another person standing there watching him unload the car saw him do it. This guy, Ali, lied to his boss saying he didn't do it. Thought this Company would be reputable and stand behind their work since I got this company's name from my Geico insurance company, but that didn't make a bit... More

The towing guy, Ali, broke my car's driver side door handle when he was unloading my car from his flat bed. Another person standing there watching him unload the car saw him do it. This guy, Ali, lied to his boss saying he didn't do it. Thought this Company would be reputable and stand behind their work since I got this company's name from my Geico insurance company, but that didn't make a bit of difference. BEWARE. Less

AVOID!!! They were assigned to me by Progressive, ETA was 4:13, I called 4:23, they saids they'd call me back and didn't, I called again 4:33, they said they'd call me back and didn't...5:00 pm I called again and the guy hanged up on me..needless to say...I don't recommend them

Great customer service. Richa maintained contact with me until he arrived and was very friendly. Service was quick with no issues. Highly recommended!

There should be a zero stars. These guys are thieves

If I Could Give You 0 Stars I Would! Bad Communication! This Tow Company Was Sent By My Insurance Company. They Never Showed Up After 1 1/2 Hours. Sitting Stuck After 10 P.M. I Called And They Said They Didn't Have The Right Tow Truck To Tow And To Call My Insurance Back. You Have My Info Why Didn't You Call To Let Me Know Or To Let The Insurance Know You Couldn't Show Up. Thank For Nothing!

Really good! I don't eat meat but they were quick to make me a veggie taco. Awesome place

1ST TIME Using my roadside assistance, And got assigned to this tow truck company. And Let me JUST SAY this driver they sent me NO. NO. NO I do not Reccomend him At All. after 45 min of waiting for a tow co. He called and told me he be here in 25 min, 35 minutes later I had to call him 3x because he wasn't answering or arriving. And he answers just to tell me That he was on his way to me but tha... More

1ST TIME Using my roadside assistance, And got assigned to this tow truck company. And Let me JUST SAY this driver they sent me NO. NO. NO I do not Reccomend him At All. after 45 min of waiting for a tow co. He called and told me he be here in 25 min, 35 minutes later I had to call him 3x because he wasn't answering or arriving. And he answers just to tell me That he was on his way to me but that he went to do another tow that was closer, so that he'll be here in another 25 minutes. he arrived 40 min later, that's more of an hr wait. JUST TO GET TO ME, LOCKED THE DOOR AND CLOSED IT, AFTER I HAD JUST TOLD HIM WE HAD NO XTRA KEY AND THE DOORS HAVE TO GET UNLOCKED WITH THE CONTROL. HE "TRIED" TO START GETTING AN ATTITUDE WITH ME TALKING ABOUT HE WAS JUST GOING TO UNLOCK THE CAR AND LEAVE IT HERE. HE ENDED UP HAVING US TO FOLLOW HIM TO HIS APTS, BECAUSE HE HAD HIS TOOLS TO OPEN THE DOOR, IN HIS APTS!! WILL DEFF NOT RECCOMEND Less

I have used Roadnet 3 times within the last 2 months and have had excellent service during rush hour traffic and on the weekend. Geico referred and I am very happy to use their service. I live near the Galleria area and the traffic is horrible but Roadnet still came to tow after an hour and sometimes 30 minutes. The drivers are very friendly and go the extra mile to help, especially Ayoub. H... More

I have used Roadnet 3 times within the last 2 months and have had excellent service during rush hour traffic and on the weekend. Geico referred and I am very happy to use their service. I live near the Galleria area and the traffic is horrible but Roadnet still came to tow after an hour and sometimes 30 minutes. The drivers are very friendly and go the extra mile to help, especially Ayoub. He has a big heart and did not leave me stranded but also gave me advice on car repair and I received the best service and price. I highly recommend to others. Less

If I could give them no stars I would. They have been 20 minutes away for almost 2 hours then claim to have a flat. Geico needs to pull their contract or I might have to change insurance providers.

Shady company, requested a tow and kept on saying they were an hour away multiple times, then randomly called my boyfriend and said their tow truck broke down. When we called geico to get another tow they called back the company and the company apparently told them that nobody had called us. At that point we just told geico to find us another tow truck company because it was way too shady. And if... More

Shady company, requested a tow and kept on saying they were an hour away multiple times, then randomly called my boyfriend and said their tow truck broke down. When we called geico to get another tow they called back the company and the company apparently told them that nobody had called us. At that point we just told geico to find us another tow truck company because it was way too shady. And if that wasn’t shady enough they wanted someone to meet up with them and give them cold hard cash, it seemed more so like a set up. Less

Ok

These people are a scam ! They do business as 5 different companies Lauren Towing , Primary Towing , Roadnet roadside and whatever fake names they can scam Agero(who is a contractor to these thieves) if your insured with progressive State Farm farmers safeco most likely these people show up with very little experience and rip YOU and YOUR INSURANCE off

Horrible. Do NOT use unless you do not value your life.

waited 3 hrs in a hot car cause it's broken down with a child in it, just for them to cancel it At the time of arrival. They never even came down the street. But claimed they couldn't find the car. Never called and when my husband called them they hung up on him.