Gracie Arizona Gilbert
2026-08-29T16:43:08.548Z
We had a great experience with the instructors and classes. My kids enjoyed attending, and the coaching was positive, engaging, and well-run. We genuinely appreciated the quality of the instruction.Unfortunately, our experience with the business side has been extremely disappointing. We put our membership on pause, but our contract automatically renewed during that pause period. We were never clearly informed that being on pause would not stop or delay the auto-renewal, and that lack of transparency has resulted in us being locked into another term we never intended to start.A contract renewal for another 6 months is a significant commitment, and something this important should be communicated clearly and prominently—not buried in the fine print or omitted during the pause process. While we have nothing but good things to say about the instructors and classes, the company’s contract and renewal practices left us feeling misled and frustrated.I hope the business improves its communication around pauses and auto-renewals so other families don’t have the same experience.