2026-09-20T20:42:05.730Z

Lately, my experience with the administrative team has been extremely frustrating. Communication has been difficult, and I have encountered staff who interrupt me while I am trying to explain my concerns rather than allowing me to finish speaking. I have repeatedly asked to speak with management, and it has now been over two weeks without receiving a single call. That lack of follow-up is very disappointing.From a clinical standpoint, the providers have been okay, but I often feel rushed and as though my opinions and concerns as a patient do not really matter. I also believe it is important to recognize that medications do not work the same way for everyone, and patients should feel heard when explaining what is or is not working for them.Reaching a provider when you have a concern can also be extremely difficult, with long wait times for a response. Overall, I feel frustrated and unheard, and unfortunately, I no longer feel comfortable continuing my care here. I believe it is best for me to seek care elsewhere.I truly hope management takes patient feedback seriously, because the administrative experience can have a significant impact on the overall quality of care.

2026-09-01T20:52:38.161Z

FORMAL PATIENT COMPLAINT REGARDING PHYSICIAN ASSISTANT ADANNAYA INYAMATo Whom It May Concern:I am submitting this letter as a formal complaint regarding my experience with Physician Assistant Adannaya Inyama.I found my interaction with Ms. Inyama to be extremely unprofessional and concerning. As a veteran seeking medical care, I expect to be treated with respect, listened to carefully, and given a fair opportunity to explain my medical and mental health concerns. I did not feel that I received that level of care during my encounter with her.I felt that Ms. Inyama did not adequately listen to me or make a meaningful effort to understand what I was trying to communicate. I felt dismissed and misunderstood rather than properly assessed as a patient. This is particularly concerning when dealing with veterans who may have complicated medical histories, mental health concerns, trauma-related issues, and other circumstances that require patience, understanding, and careful communication.I was also concerned by what I perceived as an emotional and unprofessional interaction. From my perspective, the encounter did not remain sufficiently focused on my needs as the patient. A healthcare professional’s personal emotions should not interfere with the ability to objectively listen to and assess a patient.I believe this matter deserves review by supervisory and clinical leadership. I am requesting that the circumstances surrounding my appointment with Adannaya Inyama be investigated and that her conduct and approach to patient care be appropriately evaluated.If the concerns identified through that review are substantiated, I believe appropriate corrective or disciplinary action should be considered, including whether she should remain in a position responsible for evaluating and treating veterans.Veterans deserve providers who listen. Veterans deserve providers who understand that their concerns are real. Veterans deserve to feel safe speaking honestly about their medical and mental health issues without feeling dismissed or judged.Based on my experience, I would caution other veterans to advocate strongly for themselves if they encounter similar treatment. Patients should not be afraid to request another provider when they believe their concerns are not being properly heard or addressed.I am not requesting special treatment. I am requesting professionalism, respect, accurate documentation, objective assessment, and patient-centered care.Please treat this as a formal patient complaint and ensure that it is forwarded to the appropriate supervisory personnel for review. I would also appreciate written confirmation that this complaint has been received and information regarding the appropriate process for addressing my concerns.

2026-08-03T01:16:22.064Z

I scheduled a new patient visit to address issues I have been having. There was some paperwork and I called to get help with a question on the paperwork that I didn’t understand. The receptionist placed me on hold but because it was a long hold my break ended at work. While on hold I searched google and figured out how to answer the question. When the receptionist came back to the phone I told her I didn’t need help anymore and the day before my appointment a different receptionist told me that I had canceled my appointment. When I said I don’t need help anymore, it was help for the initial call I placed for filling out the paperwork. It was disappointing but in time I just looked at it as maybe I should just help myself. They did offer me a place the next day or the following Monday but I was frustrated and close to just giving up on searching for help outside myself so I declined the reschedule. The experience was not promising that I can trust this practice to help me heal.

2026-06-15T23:10:02.240Z

I've been seeing Dr. Emeruem for several years now. She is always kind and ready to lend an ear at our sessions. We've been working through a lot, and I've never once felt judged or rushed by her. I can't recommend her enough.

2026-06-15T19:12:02.581Z

Doctor Emeruem is hands down the best, she has helped my wife through her treatments over the years and is so thoughtful and understanding!I'm so grateful for the whole team at @Ease, thank you for all the things y'all do!!

2026-06-15T19:08:46.483Z

I've been with Dr. Emeruem for years now and she's honestly the best, most caring, kind, and wonderful person I've ever encountered. I adore her to pieces. The other doctors here, Dr. Ada and Dr. Ejike are also absolutely wonderful. I will go no where else for my needs because I am so well taken care of here. My depression has finally gotten to a point where I can live my life instead of just wasting away and it's all thanks to this caring team of humans.

2026-03-02T14:58:08.155Z

I have been attending At Ease Psychiatry for several years and I love it. Dr. Emereum is an outstanding psychiatrist. I highly recommend.

2025-12-18T22:04:20.333Z

2025-09-11T11:40:31.442Z

2025-08-11T17:37:28.608Z

2025-06-12T00:29:45.594Z

2025-05-09T00:13:53.143Z

Great, I had a very good experience with the video meeting with my provider.

2025-04-10T02:04:56.672Z

I highly recommend this practice. All my interactions have been positive and the staff is very communicative with any questions or problems I’ve had.

2025-03-31T16:58:02.097Z

2025-03-31T16:58:02.097Z

2025-03-11T23:55:48.456Z

2024-12-24T21:04:11.614Z

2024-12-06T15:29:22.636Z

They were caring they were polite. They worked with me and the whole experience was just awesome.

2024-11-30T15:20:01.606Z

Very understanding and professional thank you...

2024-11-22T00:25:48.992Z

This was my very first time seeing my psychiatrist and I wish I would’ve had her many years ago! Dr.Emeruem was very thorough on getting to know me and my issues. I truly would highly recommend her. Looking forward to getting better with her help and the right meds