Phoenix Appliance Services
2025-11-02T22:10:54.050Z
UPDATE (November 2025)As mentioned in my review below (which I completely agree with), during the brief phone call (with the phone slammed down in my face), Mr. Smith (who is probably the owner of this agency... who knows!?) told me he was willing to refund the $140 expense that caused the most damage after the visit (see photo).Here's the result (see photo): initially refunded, but then withdrawn!!!I CONFIRM THE COMPLETE UNPROFESSIONALISM AND RUDENESS OF THIS "COMPANY".Original review (October 2025)A technician came to my house to check my washing machine. He disassembled it and then told me a part needed replacing. He asks for $400 for a single spare part, while I found that elsewhere it is sold for less than $100.A few hours after he left, I had to call the company back because a significant leak had started right where the technician had been working. My laundry room flooded after his intervention!When I called back, as usual, an AI-generated voice answered (horrible!) and, not understanding the emergency, hung up on me. I called again and the technician who had come to my house answered, but he claimed to be someone else, only to later conclude that he was the owner of the company!He told me he'd refund my money because his work had caused more damage (I recorded the call). Then I received a text message telling me it wasn't their fault and that I should contact someone else, without mentioning the refund I had previously requested and accepted.Total chaos and zero professionalism!!! I STRONGLY DO NOT RECOMMEND this company.
UPDATE (November 2025)As mentioned in my review below (which I completely agree with), during the brief phone call (with the phone slammed down in my ... More