Just Keep It Fresh
2026-09-18T00:38:48.034Z
Edit - Not sure why you removed your response to me but I have added it back up.TLDR: My garaged Tesla had fewer than 14,000 km on it when a detailer found large areas with little or no ceramic coating remaining after roughly three years. Was told the warranty claim was rejected because the car had been clay-bar washed after the coating assessment, despite being advised that this was part of assessing the coating. Based on the outcome, I would not recommend the service or buy any Gyeon products again.I had window tinting, Gyeon ceramic coating and interior protection applied to my brand-new Tesla Model 3 by Just Keep It Fresh in May 2023.I moved to Cairns in 2024. The car has been garaged and hand washed /dried at least once a month. By August 2026, with fewer than 14,000 km on the clock, it had developed significant water spotting that normal washing wouldn’t remove, mainly on the bonnet, rear side panels and mirrors.I took it to a professional detailer in Cairns who had recently coated my new Denza. They did the assessment and carried out a light clay-bar wash to ensure no contaminants would mess the report up. They reported that large areas had minimal or no coating remaining, which they believed was contributing to the significant spotting. They supplied a detailed report with before-and-after photos and recommended contacting the original installer about a warranty claim.I sent the report to Just Keep It Fresh. Hassan was helpful and got the process started without much delay.It was only then that I was told the warranty required an annual wash and inspection with them to remain valid. This was never explained to me when I purchased the service. Had I known about that ongoing cost and requirement, I would have considered other options.Hassan said that, because I hadn’t been advised of the annual inspection requirement, he would still pursue the claim with Gyeon. I was later told Gyeon would not honour the warranty because the car had been clay-bar washed.That explanation doesn’t line up with the advice I received. My Cairns detailer, Just Keep It Fresh and Gyeon all advised that decontamination and clay-bar treatment were needed to accurately assess the coating. Yet that treatment was then given as the reason for rejecting the claim. I have not received a satisfactory explanation for this.The car was around three years old, had very low kilometres and was regularly washed and garaged. I expected better coating durability and a clear, consistent warranty process.I appreciate Hassan’s help, but the claim remains unresolved. Between the annual maintenance requirement that wasn’t explained at purchase and the reason given for rejecting the claim, I would not use this service again.
Edit - Not sure why you removed your response to me but I have added it back up.TLDR: My garaged Tesla had fewer than 14,000 km on it when a detailer ... More