based on 454 reviews
South East splash in great, thank you zack, christy, and peter. I love my new swim spa and bbq grill
Zachary Peña was a tremendous help with research, ordering, delivery, setup, and troubleshooting. We’ve had our spa a few months now and could not be happier with it or the service received thus far.
South East Spas is without a doubt the best place to buy a SwimSpa! Zachary Peña is very well educated in the swim spa industry; he was able to help me pick out the best swim spa according to my needs. I highly recommended South East Spas.
Zack is great , he is super sale man, very detail person . He explained to us everything about our new hot tube. We were so happy to purchase our new hot tube.
After buying a Hot Tub (Twilight Series) from Southeast Spas-a month later we purchased a Chiily Goat Cold Plunge tub from them as well. I would not have made the second purchase unless I was totally pleased with the sales, delivery and install of my first purchase. Sales: Shaun was the best when making our decision on the hot tub and subsequently, the cold plunge unit. Delivery: in both cases, t... More
After buying a Hot Tub (Twilight Series) from Southeast Spas-a month later we purchased a Chiily Goat Cold Plunge tub from them as well. I would not have made the second purchase unless I was totally pleased with the sales, delivery and install of my first purchase. Sales: Shaun was the best when making our decision on the hot tub and subsequently, the cold plunge unit. Delivery: in both cases, the units were delivered when they said it would be at out home. Delivery was smooth and quick which is surprising when you consider the size of the units being handled, but they knew their job. Electrical: Installation is all important and we used the recommended electrician, MES Electrical. This company does nothing but Hot Tub/Cold Plunge installs-so, they are good at what they do. On time, very fair pricing and the quality of work was great and to code. Mark Spoor and his team did our Hot Tub install and I made sure they did our Cold Plunge install as well because of their good service and communication with us. Our family appreciates all the help we received from SE Spas! PS: if you have not tried a Cold Plunge-give it a try! Bill Clement Less
My husband and I purchased a hot tub from Master Spa, and it has been nothing short of a nightmare. When I bought the tub, they assured me that the necessary chemicals for maintenance were bromine, even giving me some to take home. However, using these chemicals ended up corroding the entire hot tub, leaving it in ruins. When I reached out to Master Spa to rectify the situation, they refused to ... More
My husband and I purchased a hot tub from Master Spa, and it has been nothing short of a nightmare. When I bought the tub, they assured me that the necessary chemicals for maintenance were bromine, even giving me some to take home. However, using these chemicals ended up corroding the entire hot tub, leaving it in ruins. When I reached out to Master Spa to rectify the situation, they refused to take responsibility or offer any assistance in fixing the damage they caused. Their lack of accountability and unwillingness to make things right is beyond disappointing. I strongly advise anyone considering purchasing from Master Spa to stay far away. Their misleading information and refusal to address their mistakes make them nothing but a bunch of frauds. Save yourself the headache and find a reputable company that actually cares about its customers. Less
I want to thank the crews of Southeast Spas. From sales of Shon and Assistant Manager Todd to the installation of the spa. And office Customer Service of Alisa. Three separate crews came out today to deliver the Green Egg which was setup for me by Blake (can't remember the name of the other gentlemen), another named Rob did the installation of the cover bracket and another named Tommy did the saf... More
I want to thank the crews of Southeast Spas. From sales of Shon and Assistant Manager Todd to the installation of the spa. And office Customer Service of Alisa. Three separate crews came out today to deliver the Green Egg which was setup for me by Blake (can't remember the name of the other gentlemen), another named Rob did the installation of the cover bracket and another named Tommy did the safely handle rail installation. Tommy even went the extra mile to install a non-slip adhesive tape on the steps that I had. Really appreciate these individuals for outstanding customer service and installation. I highly recommend Southeast Spas. If you're in the market to purchase a hot tub spa, go see them, you won't be disappointed. Less
We purchased a 5 person spa a couple years ago at a Home Show in WPB and waited a year for it to be built - first time owners. After the sale and they got our money - that’s where it ended. No one explained anything to us. We used their recommended electrician (MES Electric) - paid $2100 to have the electrical done. we’ve had to have SE Spas to come out twice for the same loose part… 2nd time cos... More
We purchased a 5 person spa a couple years ago at a Home Show in WPB and waited a year for it to be built - first time owners. After the sale and they got our money - that’s where it ended. No one explained anything to us. We used their recommended electrician (MES Electric) - paid $2100 to have the electrical done. we’ve had to have SE Spas to come out twice for the same loose part… 2nd time cost us $210. The 2nd time is when we learned MES Electric never grounded/bonded the wiring/tub! And for some unknown reason spliced the wiring…and left trash inside the unit! so now we have to pay $2000 to have it redone the correct way and have it grounded! And to top it off - it’s not even up to code! The electrical box is maybe 2 feet away from the tub. Less
I"ve had my swim spa for a little more than two years when it developed a small leak. I called SE Spas and was told it wasn't under warranty which I already knew. They said a technician would call me to set up an appointment, no one called. So today when I called back to ask, they said, I hadn't paid for the service call so it was never set up. They didn't ask to be paid ahead of the visit. ... More
I"ve had my swim spa for a little more than two years when it developed a small leak. I called SE Spas and was told it wasn't under warranty which I already knew. They said a technician would call me to set up an appointment, no one called. So today when I called back to ask, they said, I hadn't paid for the service call so it was never set up. They didn't ask to be paid ahead of the visit. They are quick to sell a $30,000 spa and slow to respond to a service request, which by the way, i'm happy to pay for. I don't recommend them as they and very unhelpful after the sale. Less
Excellent experience and solid sales and service team. Thanks
Great experience thru the entire process. Alissa my customer service specialist was awesome. The service engineer was on time, professional, and efficient. Well done and highly recommended!
I would like to commend Cesar A of customer service of Southeast spas for a great job helping us replace a part. He went above and beyond to help us figure out what part we needed. This is why we purchased from Southeast spa. Great customized service
Dione was extremely helpful. He sent me a picture of the spa diagram to help confirm the exact part we needed. He then sent the part next day as well as an instructional video to replace the part. This is the service that all companies should follow, Thank you Dione
Dylan and his crew delivered our TS240 Masterspa 2/6/24, to Venice. We had some tight doors to come through - they did an awesome job! I honestly don't know how they do it! Dylan was knowledgeable and professional! Great work! Thank you so very much!
Todd, Pat and I want to let you know how much we appreciate you driving all the way to Venice to show us the operational idiosyncrasies of the hot tub jets. It was so helpful to have this tutorial. Nothing made any sense, and the little booklet does a poor job of describing the process that is not really simple but it sounds like it should be. We appreciate, also, the invitation to contact you wi... More
Todd, Pat and I want to let you know how much we appreciate you driving all the way to Venice to show us the operational idiosyncrasies of the hot tub jets. It was so helpful to have this tutorial. Nothing made any sense, and the little booklet does a poor job of describing the process that is not really simple but it sounds like it should be. We appreciate, also, the invitation to contact you with any concerns or needs, and we look forward to getting the owner's manual and warranty that remained locked in the tub. Thanks again, Todd! We love our Master Spa Hot Tub! All the best, Donna Less
I had a leak in a new hot tub and once I finally was able to speak to someone they sent a repairman the next day to fix it. The only reason for not giving 5 stars is because I had to call 5 times before getting someone on the phone. I left 2 messages and never got a call back. I guess the key is calling until someone picks up. The repairman was great.
I would like to say a big THANK YOU to Zach Pena from South East Spas for all his help with understanding my new spa.. he came to my home and eased some anxiety I was having about the chemicals.. Thank you Zach for helping the elderly.. appreciate you 🙂
Ill give three stars for now and adjust later if needed. Bought a Spa from 'South East Spas' at an Expo here in Melbourne, FL. Just a small little thing. A TS240. SES helped me out of a jam as the Spa was being delivered to me newly built home ... whcih was not ready yet. So they held onto it. Then sold it and built be another. I added some options to the second spa. House was still delayed wh... More
Ill give three stars for now and adjust later if needed. Bought a Spa from 'South East Spas' at an Expo here in Melbourne, FL. Just a small little thing. A TS240. SES helped me out of a jam as the Spa was being delivered to me newly built home ... whcih was not ready yet. So they held onto it. Then sold it and built be another. I added some options to the second spa. House was still delayed when it came time to delivered the second Spa. but we finially closed in September. Well unknown to me the finanance company was no longer holding the loan open and wanted 18% on a new account. So hit my HELOC to get the thing delivered. And deliver it they did ... but it was dirty from either sitting outside of in the warehouse to long. Also no paperwork ... just drop and go. So now I am paying someone to clean up the tub, and electrician to wire it in, and we'll see if we have a working tub as expected after that. Less
I am very satisfied with a Legends Master Spa repair done by Tommy from South East Spas. He diagnosed problems that were tripping my breaker: circulation pump and master pur system. Replaced the pump and flickering LED lighting module. Everything works great now! And Tommy ensured I got credited for what was under warranty. Thank you!
I recently started shopping around for a new hot tub and called multiple vendors. I came across South East Spas and was elated by the professionalism, knowledge and information shared by there dedicated staff member Jackie. She was able to explain throughly the different hot tub options, installation and timeline. This company definitely puts a personal touch on your shopping experience and I hig... More
I recently started shopping around for a new hot tub and called multiple vendors. I came across South East Spas and was elated by the professionalism, knowledge and information shared by there dedicated staff member Jackie. She was able to explain throughly the different hot tub options, installation and timeline. This company definitely puts a personal touch on your shopping experience and I highly recommend them. Less
Excellent experience with Vanessa! We’re shopping for a spa and she answered every question, in detail! I’m excited to go forward
Vanessa Taylor assisted a few co workers who are now interested in getting home spas
I had the pleasure of speaking with Jackie, she went above and beyond explaining and answering all of my questions. She was extremely knowledgeable and friendly. I can’t wait for our next conversation:)
Deon was a tremendous help getting parts for my spa. He kept me informed and up to date on the products being delivered.
My wife and I have been an exceptionally satisfied customer of South East Spas since 2016. We purchased both an H2X Trainer 15 swim spa and Twilight Series, TS 6.2 hot tub. Both products are totally outstanding and have functioned flawlessly! Equally impressive is the company’s entire leadership team of true professionals who have all CONSISTENTLY provided responsive customer service and support.... More
My wife and I have been an exceptionally satisfied customer of South East Spas since 2016. We purchased both an H2X Trainer 15 swim spa and Twilight Series, TS 6.2 hot tub. Both products are totally outstanding and have functioned flawlessly! Equally impressive is the company’s entire leadership team of true professionals who have all CONSISTENTLY provided responsive customer service and support. We most strongly recommend South East Spas for all your swim spa and hot tub needs. Less
Bought an H2X trainer. Great communication before during and after the sale thanks Ryan. Was delivered on time and install went great. Had a few small issues and customer service was spot on and exactly what I would expect from my employees. Thanks Rachel.
good amazing people 5 stars
We bought our spa from the show they had In Lakeland .JJ was our sales rep And he was very nice. Our spa got delivered, but the stairs are too small we cannot get into our unit. The ones at the show were bigger and they went right to the top. We are using an aluminum ladder to get in and out of our spa. This should be an easy fix send me the right stairs. We were told that we received the one th... More
We bought our spa from the show they had In Lakeland .JJ was our sales rep And he was very nice. Our spa got delivered, but the stairs are too small we cannot get into our unit. The ones at the show were bigger and they went right to the top. We are using an aluminum ladder to get in and out of our spa. This should be an easy fix send me the right stairs. We were told that we received the one that go with that spa. This is a real bad look, the right ones are probably only 100.00 more. Not happy Less
I have had an incredible experience with the purchase , delivery and set up of my new hot tub. Shaun was a patient and helpful salesperson . Attentive but not high pressure . Rachel was incredible in helping me through the start up process and even took texts after hours to help . Others in the service department ( Dion) were also helpful . We are enjoying our new hot tub and look forward to visi... More
I have had an incredible experience with the purchase , delivery and set up of my new hot tub. Shaun was a patient and helpful salesperson . Attentive but not high pressure . Rachel was incredible in helping me through the start up process and even took texts after hours to help . Others in the service department ( Dion) were also helpful . We are enjoying our new hot tub and look forward to visiting the store when we need chemicals and get a great meal at the steakhouse next door . Less
One of the worst customer service experiences that I have ever encountered. I would NEVER AGAIN purchase anything from South East Spas. I called them multiple times regarding a brand new Master Clarity 7 spa that we purchased and was delivered in March of 2023. The spa quit working in June. After multiple phone calls to try and get someone to come out to see what was the issue, the company th... More
One of the worst customer service experiences that I have ever encountered. I would NEVER AGAIN purchase anything from South East Spas. I called them multiple times regarding a brand new Master Clarity 7 spa that we purchased and was delivered in March of 2023. The spa quit working in June. After multiple phone calls to try and get someone to come out to see what was the issue, the company that they sent out did not have a clue what they were doing. Or they were trying to scam us into having to purchase another computer board and pumps. They told us that our computer board was fried. Said we needed a new one and that it may not be under warranty due to surge from alleged lightning strike. He unplugged everything going into the computer board and even went over to the designated breaker and checked to "make sure it was working". Much less never called back and when they did, they promised over and over that they would come out. No phone calls or texts or anything. Beware of purchasing from this company. Still trying to make multiple calls to them for feedback for their "contracted service company", but no one returns phone calls. We finally had our electrical company come out to be sure that the designated breaker that they installed was working properly. And low and behold, it was a bad breaker and not the spa at all. We waited for 5-6 weeks for Southeast Spas to return phone calls or something. Still nothing.......... Less
I'm sorry Phillip and Zach ( yeah i know you guys , is been more than 10 years but we used to work together) , but i cannot give you more than two stars, and I giving you two stars because the availability in the product that I bought from your store, but that's it. Todd was very knowledge but i promised some stuff that were straight lies, He told me that my connection for the electricity have to... More
I'm sorry Phillip and Zach ( yeah i know you guys , is been more than 10 years but we used to work together) , but i cannot give you more than two stars, and I giving you two stars because the availability in the product that I bought from your store, but that's it. Todd was very knowledge but i promised some stuff that were straight lies, He told me that my connection for the electricity have to be ready for when the delivery guys showed up at my house were able to connect the Swim Spa and tried it on, and also teach me how to manage the controllers. This of course did not happened. Also when i made the purchase I choose a side ladder which when delivered happened was not delivered they brought a front ladder. I called and emails several times until they respond back saying that they don't carry the side ladder anymore, but TODD told me that he was looking for one because he didn't know about it, on JULY 3 he called me to and told me that my side ladder will be delivered last week , Today is Jul 11 and not one have call me to confirm this delivery. Also they have a big problem with communication i sent several pictures and respond all the questions regarding where the swim spa will be installed and position and when the guys came with the swim spa didn't have any clue of that . Those delivery guys were awesome putting the swim spa down, but other than that they didn't have a clue of anything else. Be Mindful they will not delivered your product until they receive the entire amount of your purchase. Less
I purchased an MPL 800 at a festival. Andrew our salesman was awesome! It was delivered by Southeast Spas of West palm. There was a scratch in the acrylic. I immediately called Southeast and told them. They asked me to send pictures and they would decide what they were going to do. Pump number 1 started making noise and overheating 3 days after the spa was set up. It took over a month to finally... More
I purchased an MPL 800 at a festival. Andrew our salesman was awesome! It was delivered by Southeast Spas of West palm. There was a scratch in the acrylic. I immediately called Southeast and told them. They asked me to send pictures and they would decide what they were going to do. Pump number 1 started making noise and overheating 3 days after the spa was set up. It took over a month to finally get everything repaired.I called many times and was given several different excuses. Left messages for management with no call backs. On my last call I finally got in contact with an excellent customer service rep, ( Rachel R. ) who was the only person that did what they said they were going to do. My spa was fixed by the end of the week. She is the one shining light in their terrible customer service. They really need to put her in charge so the customer service team can learn how to take take care of their customers that spend a lot of money with them. Less
Awesome solutions for recreation pools and spas at home!
The attention of the sellers is good, the prices are acceptable. but be careful if you want to return any part "I returned 2 pieces of the cover that I was not going to use and they assured me that they would give me a check" 1 month later they call me that it cannot be like that and also they do not want to return the pieces. they stole my parts
BUYER BEWARE! Horrible customer service. You will not be able to use the spa after you receive it! Do NOT purchase a spa here. 😕
Zack from south east spas was amazing and helpful thank you so much!
Love my hot tub!!!!
It did take a very long process to get my swim spa but Tanya has been very helpful and stuck through the whole process at customer service. I’m not the simplest person to satisfy but she has done well. Lol When I get my deck finished I will be posting photos.
The 2nd week of spa ownership was a little bumpy but Tanya has been helpful trying to guide me on getting my water chemistry in shape. She also helped me with an order I placed on the website. So far SouthEast Spas has been a good resource for me.
I was about to buy a spa from them. The sales man (ryan) was actually really good and supper informed about the product they were selling. So the deal was almost at the end when I had to sign all the paper work and came across a 25% cancelation fee. Witch is totally unacceptable. Not that I had any intention of canceling but raises red flags. I can understand if was a special order but it's not. ... More
I was about to buy a spa from them. The sales man (ryan) was actually really good and supper informed about the product they were selling. So the deal was almost at the end when I had to sign all the paper work and came across a 25% cancelation fee. Witch is totally unacceptable. Not that I had any intention of canceling but raises red flags. I can understand if was a special order but it's not. Also with that being said they didn't have a solid day when it would be delivered. But at that point won't Matter as they got you on the hook. I was also told that's company policy and if don't like it no deal and don’t buy it from us then ( by a manager ) They did call me after I left and did say they would work with me but unfortunately my concern with that is if they treat a customer like that I would hate to see if there was any issues at a latter time. This is definitely a red flag in so many ways. Please be carful what you sign. Then went to get my deposit and tried and tell me that they would mail it to me. After reading many reviews on their customer service glad I didn’t give them the business. Ryan was amazing but his hands were tied. Less
Fantastic company, the products are great and the customer service from Justin was phenomenal.
Me and my wife just recently purchased a new home and I really needed a new hot tub to help alleviate my chronic back pain as well as the excrutiating aching that the arthritis in my knees brings upon me. After a long and arduous search on "Google" for the ideal company, I came across South East Spas. Luckily they had a show in Sharonville, Ohio. Once I attended I was graced with the presence of ... More
Me and my wife just recently purchased a new home and I really needed a new hot tub to help alleviate my chronic back pain as well as the excrutiating aching that the arthritis in my knees brings upon me. After a long and arduous search on "Google" for the ideal company, I came across South East Spas. Luckily they had a show in Sharonville, Ohio. Once I attended I was graced with the presence of Justin who helped find the perfect match for me and my needs. The Twilight 8.2 is an excellent product that has given me no issues and actually releived of some pre-existing issues. I cannot recommend South East Spas enough. They (especially Justin) are wonderful. Less
Justin was super helpful in getting me my new tub excellent customer service skills definitely would do it again
Justin was an outstanding help and helped me with any and all questions I had and helped get me situated perfectly
Justin helped me through questions I had regarding my delivery and made sure everything went smooth
I bought a balanced 7. Justin gave me a great deal, and southeast spas had a wonderful environment
Justin was super helpful in help us by our spa great attitude and great guy
Job was finished effectively & in a timely manner. Very satisfied with the work provided by Justin
Exceptional customer service was displayed by Justin when I called about questions with my hot tub I just bought. South East Spas has treated me great!
Justin helped me out a lot buying my tub. I ended up with a Twilight 8.2 and it is a dream!
Great customer service by Justin, really helped make my delivery a super smooth process, very helpful and intelligent answered any and all questions I had.
Ordered a hot tub from JJ and it got delivered within 3 days! Thank you
JJ helped me out. Great spa.
JJ was very professional! Highly suggest this company
Got the Trainer 12 from JJ and it got delivered super quick and professionally
Bought a Twilight 8.2 from JJ and I love it
Got a hot tub from jj it’s the best
JJ HELPED ME OUT, got me a challenger 15 it’s epic!!!!
JJ got me a hot tub it’s awesome
Bought a hot tub from JJ even better then he said it was.
JJ really knows his stuff!
JJ was very helpful and was able to help me decide exactly what I wanted out of my home spa!
Can't thank the entire team for all their efforts! From the Sales, delivery, maintenance,etc. The BEST! Resolved every concern we had in a timely fashion. If you're interested in purchasing a swim spa look no further South East Spas is the only way to go!
Poor experience.A misunderstanding from thier Bank held up my spa on truck for 4 hours. Then the owner overcharged me and refused to negotiate a credit card fee that should not have been charged to me in the first place. That was after I spent $20,000 with them. I if I knew how poor the service was I would not have purchased my spa there. They also never thanked me for doing the business with th... More
Poor experience.A misunderstanding from thier Bank held up my spa on truck for 4 hours. Then the owner overcharged me and refused to negotiate a credit card fee that should not have been charged to me in the first place. That was after I spent $20,000 with them. I if I knew how poor the service was I would not have purchased my spa there. They also never thanked me for doing the business with them ...WELL AFTER I TOLD THEM THEY DISNT THANK ME THEY FINALLY DID.. BUT I HAD TO COMPLAIN AND LET THEM KNOW FIRST BEDORE THEY DID.From sales to support to a non-negotiable owner the place was not proficient or professional. GO SOMEWHERE ELSE!!! Less
Please be very careful when purchasing these spas from local dealers. I purchased my TS8.25 from Southeast Spas Inc. in WPB, Florida. After a year and 3 months Jets 1 was not working in my TS8.25. Not only are they not professional but will rip you off. We were given a quote for pump1 in the amount of $449.00 plus $$$ because according to them that was the issue we were having. I called my elec... More
Please be very careful when purchasing these spas from local dealers. I purchased my TS8.25 from Southeast Spas Inc. in WPB, Florida. After a year and 3 months Jets 1 was not working in my TS8.25. Not only are they not professional but will rip you off. We were given a quote for pump1 in the amount of $449.00 plus $$$ because according to them that was the issue we were having. I called my electrician and it was capacitor ($8.69). This company deserves a 0 and should not be operating. Southeast Spas you have the audacity to respond the below:Secondly, when our tech came out to your house, he found that your hot tub was wired incorrectly by your electrician, ultimately causing the damage to the hot tub which you then proceeded to blame our technician for as if we were the ones to pull the wiring to mess with your unit. We are a reputable family owned and operated company and we will not accept fake and misleading reviews. You are not a reputable company I spoke to Rachel and Vanessa and I never authorized anyone coming to my house and Vanessa can confirm that I never authorized and then Chris lied about the whole thing. You had your tech trespass into my property, I have the video footage no one was home at that time, voided my warranty and wanted to charge me over $500.00 for a pump when in fact it was the capacitor .Everyone has a right to know what your company does to void warranty have a tech come into a house without notice so that can write and do as they please. You do know trespassing is illegal correct. As far as I am concerned, you guys are scammers and a fraud. Please stop, I don't ever want to have anyone from you contact me again and if you send someone this time I will press charges. Less
Couldn’t be happier with my purchase! Process was pretty straightforward and customer service has been legit so far.
I'm glad I chose to go to South East Spas. Shaun was great to work with and he helped me get a Balance 7 in just a couple weeks. My girlfriend loves the reversible lounge and the neck/shoulder jets!
Great experience
Honestly. I’ve never experienced a better experience in my life. 10/10. So happy.
My Master Spa Twilight 8.25 has been great over the last 5 years! Those Giant foot pods are literally the best!
Shaun was very informative and helpful in my quest for home Spa amenities!
Very friendly and helpful when providing me with financing options for my spa purchase. Great working with Kiana, she is such a sweet and smart individual! This company rocks! I highly recommend purchasing your spa with South East Spas!
Kiana was amazing! Her Customer service skills are impeccable!
They sold me a defective hot tub that leak on the first day of delivery. They would answer the phone.Once they did answer the phone to schedule the technician which was 2 months later he didn't show up. After all the calls I had to pay them an a addtional 2k for them pick up and return the hot tub. As a military veteran I wanted a hot tub to assist with injuries I received from my military serv... More
They sold me a defective hot tub that leak on the first day of delivery. They would answer the phone.Once they did answer the phone to schedule the technician which was 2 months later he didn't show up. After all the calls I had to pay them an a addtional 2k for them pick up and return the hot tub. As a military veteran I wanted a hot tub to assist with injuries I received from my military service. This whole process has been stressful and ultimately I loss money in the end. Please do your research, and I highly recommend that you stay far away from this company. Less
This place was nothing less than spectacular!
Used to pay for weight room, now I just use MP 19
My 240 fits perfectly in the corner of my lanai
Didn’t know whether I wanted in ground pool or swim spa, but the swim spa barely needs maintenance and my neighbors with in ground always talk about how bad their pool guys are! Highly suggest the Trainer 15
Best bang for my buck. I’ve had a lot of hot tubs in my day, none that lasted over 3 years and I’ve had this one for 7 so far and it works like it just got shipped in. Thank you!!
Just got the Twilight 8.2, perfect for lounging or hosting! Thank you JJ
Swim spas are better than unground pools!
My hot tub is sick!! Very good job
Had a great exprience at South East Spas in the West Palm location. Got help from an amazing employee named Kiana she was sweet and helpful!
this review is about a wonderful girl named kiana she was an amazing helper, she provided an incredible service and truly one of the nicest staff members. had a wonderful experience!
Incredible service from the girl with the long nails. Really welcoming and great attitude! I think her name was Kiana
Kiana was very helpful with the questions we had.
Thank you for all your help Kiana!
Kiana is such an amazing and helpful person!
Kiana was very with helping us.with all the questions we had! She is awesome
Kiana was very helpful with providing me with information.
When I purchased this hot tub for my AirBnb property, they said they will take care of maintenance and cleaning. I pay $130 a month for them to come and clean it every week, and in the last 6 months, it has never been clean. I keep calling and leaving voicemail to ask what's going on - I never receive a response. Inexistent customer service. See photos - that's what you expect from hiring them to... More
When I purchased this hot tub for my AirBnb property, they said they will take care of maintenance and cleaning. I pay $130 a month for them to come and clean it every week, and in the last 6 months, it has never been clean. I keep calling and leaving voicemail to ask what's going on - I never receive a response. Inexistent customer service. See photos - that's what you expect from hiring them to maintain and clean the hot tub. Less
I am worked with Ivan from beginning to end with the purchase of my TS240! He was amazing, incredible personality and follow through with everything! The spa is amazing, exceeds all expectations!!!
Great service! Thomas was prompt, courteous and took care of me in record time.
I recently started shopping around for a new hot tub and called multiple vendors. I came across South East Spas and was elated by the professionalism, knowledge and information shared by there dedicated staff member Jackie. She was able to explain throughly the different hot tub options, installation and timeline. This company definitely puts a personal touch on your shopping experience and I hig... More
I recently started shopping around for a new hot tub and called multiple vendors. I came across South East Spas and was elated by the professionalism, knowledge and information shared by there dedicated staff member Jackie. She was able to explain throughly the different hot tub options, installation and timeline. This company definitely puts a personal touch on your shopping experience and I highly recommend them. Less
What can I say. I love my challenger 19 Deep swim spa.
I have been dealing with South East Spas for almost 9 years now and I have always had great rapport with them. I bought personally from Phillip(the owner) back when it was just a family company and have watched them grow and expand. Any time I've had a service issue it was resolved in a timely manner and they have always treated me as if I was singularly important to them. I cannot recommend them... More
I have been dealing with South East Spas for almost 9 years now and I have always had great rapport with them. I bought personally from Phillip(the owner) back when it was just a family company and have watched them grow and expand. Any time I've had a service issue it was resolved in a timely manner and they have always treated me as if I was singularly important to them. I cannot recommend them enough, from Deon and Rachel in service, you can always expect great response! Also pet friendly showroom is the best! Less
Master Spas makes an amazing hot tub! This company really took the time to get me a great deal and the right hot tub!
Great company, Best hot tubs and grills in town.
Working with South East Spas has been a wonderful experience.
Tanya’s customer service is terrific! She is absolutely by far the best person With whom I have spoken. She certainly has gone far beyond what anyone else has done. I was getting very frustrated with no return calls or information on parts ordered after several months. She provided me with phone numbers in addition contact the service people herself. She also checked back with me several days ... More
Tanya’s customer service is terrific! She is absolutely by far the best person With whom I have spoken. She certainly has gone far beyond what anyone else has done. I was getting very frustrated with no return calls or information on parts ordered after several months. She provided me with phone numbers in addition contact the service people herself. She also checked back with me several days later. Tanya made sure that service followed through. You have a great employee. I certainly appreciate her help. Less
Interested in a wonderful swim spa, I encourage you to go speak to Ryan Riley. He is honest and will work with you any way he can. Great and upstanding person! Highly recommend.
Great quality and professional service! Ask for Ryan and he will help with anything you need.
Love my swim spa, service was prompt in addressing all my concerns. Thanks so much! Highly recommend
Jackie in customer service is amazing. Very nice very professional.
Southeast spas was the best hot tub/spa company I could've gone to for my hot tub. Jackie in customer service was beyond helpful throughtout the process. Very thankful for all they did!
Shan did good job
I love the spa!!! So comfortable and relaxing! Great experience!
Kiana was Awesome! She was able to help with setting up our delivery making it smooth and efficient! She is truly an amazing person!
Bought a hot tub from JJ, he was awesome. Definitely recommend him.
Got the twilight 240 and love it! Doesn’t take up any space in my lanai. Thanks JJ!
I've used the trainer 15 for about 6 months now, and I can confidently say, it is more effective than the gym. (JJ)
I loved the pool and challenger 5. Jj was great to work with!
I love my new spa! The sales rep, JJ, at South East Spas was knowledgeable, relaxed, and helpful!
I’ve had my hot tub for 5 years and it’s my favorite feature. It’s had no issues. Thank you JJ!
JJ at Southeast spas made purchasing my new spa painless and easy! The reps are knowledgeable and take the time to teach you about the product and find what best fits your needs ! Best place in town if you’re in the market
I love that they carry the best quality spas. Thank you JJ!
I had a great experience with South East Spas. My contact person was Kiana and she was always available. I called several times, even after normal working hours and she not only answered, but was pleasant and courteous each time. Great customer service is always a sign of a excellent company to deal with.
Southeast is a great company and kiana was a great help with our delivery information
JJ was great to work with and knew his stuff!
Worked with JJ, he's the best!! Will definitely come back in the future for all our spa needs!! Great prices!!
Great service after our purchase and delivery of our hot tub by Tonya, and Rachel, who work at the West Palm Beach office of South East Spas. We couldn’t have asked for a better service from these two representatives of that company! Thank you so much for your help!
I purchased my new spa appr 2 1/2 weeks before Hurricane Ian. This company has fantastic customer service!! I had contacted the company many times with questions since I am a "newbie" spa owner. They answered all of my questions with experience and knowledge. During the storm, with no fault of the company, two of my lock latches broke due to torrential rain and gale force winds. I contacted the ... More
I purchased my new spa appr 2 1/2 weeks before Hurricane Ian. This company has fantastic customer service!! I had contacted the company many times with questions since I am a "newbie" spa owner. They answered all of my questions with experience and knowledge. During the storm, with no fault of the company, two of my lock latches broke due to torrential rain and gale force winds. I contacted the company and they are sending me two, new locks free of charge. It is the little things that matter in life. This company is outstanding!! Less
I would recommend South East Spas to anyone looking to purchase a well made hot tub. No high pressure sales and quick delivery. Great customer service too .We love our Getaway Sam Miguel hot tub. ❤️ 😍
While they were great at selling us a hot tub less then a year ago, we can't get a call back for a leak we now have!! Tried PSL Location and left three messages with no return call, just left another message at WPB where it was actually purchased from!!!!
Excellent customer service and the hot tub performs excellently. No issues or problems with the unit.
While I love my Challenger 15D spa, South East Spas is not so great. They must not even be great to work with as there is a constant turn over in staff. They’ve charged my card for a service call they never came out to. Getting them out here to service my spa, which is under warranty, is over a month out. Talking or getting assistance from any of them is an act of God! While I like Master Sp... More
While I love my Challenger 15D spa, South East Spas is not so great. They must not even be great to work with as there is a constant turn over in staff. They’ve charged my card for a service call they never came out to. Getting them out here to service my spa, which is under warranty, is over a month out. Talking or getting assistance from any of them is an act of God! While I like Master Spas, South East Spas needs to be closed down as far as it’s service department. There is a lot more I can type here on other issues I’ve had. Yet I believe I’ve made my point. Less
We have been waiting since May for our hot tub. They give lots of excuses, but no results. It is now the end of August and we still do not have a hot tub. Iconic that they continuously keep selling hot tubs when they cannot even produce the units that were purchased months ago.
We looked at this place to purchase a swim spa but decided to go with a competitor. The sales person reached back out to me and asked who I bought from. Being in sales myself, I knew where this question could go, but I answered the question anyway, hoping he would have some integrity. He did not. Ivan disparaged the other company. He told me (i'm paraphrasing) I would be back in touch with h... More
We looked at this place to purchase a swim spa but decided to go with a competitor. The sales person reached back out to me and asked who I bought from. Being in sales myself, I knew where this question could go, but I answered the question anyway, hoping he would have some integrity. He did not. Ivan disparaged the other company. He told me (i'm paraphrasing) I would be back in touch with him in 2-3 years when it breaks. They even sent me a video of the competitors spa that had an issue, to "prove it". It came from another number so I didn't realize it was the same person at first. Bottom line, if you look at making a purchase from this company, cut them loose if you don't buy from them. They were extremely unprofessional when they didn't close the deal. Less
the team was amazing, the purchase process was easy and smooth, especially Ivan was very polite and dedicated, all time look for my best option. The swimming spa working perfect... 100% recommended
We purchased our hot tub from South East Spas in West Palm Beach. We had a problem with the hot tub after only two weeks. After many phone calls we finally reached Rachel in customer service who really cared and worked very hard to get a tech out to us in a very timely manner. Chris, the tech was absolutely amazing, pleasant and extremely knowledgeable. Our salesperson Ryan was very helpful with... More
We purchased our hot tub from South East Spas in West Palm Beach. We had a problem with the hot tub after only two weeks. After many phone calls we finally reached Rachel in customer service who really cared and worked very hard to get a tech out to us in a very timely manner. Chris, the tech was absolutely amazing, pleasant and extremely knowledgeable. Our salesperson Ryan was very helpful with any questions we had. We would recommend South East Spas to anyone in the market for a hot tub Less
Had our spa delivered in May. Exterior lights don't work. Tech has been out twice (and he was not very pleasant) and still don't work. Difficult to reach someone and/or get a call back. And each time we have to wait another month before someone is available to come out. Customer service needs improvement!!!
This review is about an exceptional employee, Rachael. Here is a synopsis of our experience. My husband and I bought a spa from Southeast Spas at a hot tub expo in Tampa. The spa was delivered to our cabin in a remote area of northern Alabama. The small spa purchase was a “test run” as we plan to buy a larger, more expensive spa when our new home in Florida is completed. After the spa was d... More
This review is about an exceptional employee, Rachael. Here is a synopsis of our experience. My husband and I bought a spa from Southeast Spas at a hot tub expo in Tampa. The spa was delivered to our cabin in a remote area of northern Alabama. The small spa purchase was a “test run” as we plan to buy a larger, more expensive spa when our new home in Florida is completed. After the spa was delivered, we filled it and followed the chemical set up instructions from the manufacturer. We also followed the instructions on adjusting jets (it was not at all intuitive). We used the spa the 1st night and could not get the jets to produce a strong stream, and when we looked at the water the next day, the water was extremely cloudy. This is where the trouble started….We called technical support at SE Spas. The 1st call took almost 1-1/2 hours (lots of hold time), the 2nd call the next day was almost 3-1/2 hours. We followed the verbal instructions from the tech to adjust the jets (which instructions did not resolve the jet issue) and to address the extremely cloudy water went over all the steps we took per the supplied instruction for spa set up. Basically, the tech inferred that my husband and I needed spa school and obviously we were unable to understand basic water chemistry. As an aside my husband is an advanced degree chemist and we’ve had spas for many years. At this point, being unable to resolve our issues we requested a service tech be scheduled to come to our house. The tech then put us on hold for over an hour and when he returned informed us there was no service available in our area. We then questioned how we would obtain warranty work and he ignored that question. I then asked to speak with his supervisor and since no warranty service is available in our area we wanted them to come pick up the spa and refund our money. Once again we were put on hold and after over an hour the call n was disconnected (which happens to be coincidental with closing time). At this point we vowed not to buy our spa for our new Florida home from SE Spas. The next morning we called customer service and asked to speak with the manager, Chris, who was unavailable. Rachael offered to help. We told her the entire story and she immediately started going over steps to resolve all our issues. We drained the tub, refilled it, followed her instructions and it’s now been 4 days and everything is working properly. Rachael followed up with us via email (over the weekend). We told her that she saved a future sale and delivered customer service that was extraordinary. Thank you Rachael for being a true professional and representing your company so well. Less
I received my hot tub and was promised a wifi module the wifi module is not working and the lights on the hot tub weren't working. So i had a tech come out to fix it and the lights are still not working . This is a brand newhot tub that costed me $15,000. And now some of my jets are not working on jet 2 and having some one contact you back is a night mare . They never want to email me back or cal... More
I received my hot tub and was promised a wifi module the wifi module is not working and the lights on the hot tub weren't working. So i had a tech come out to fix it and the lights are still not working . This is a brand newhot tub that costed me $15,000. And now some of my jets are not working on jet 2 and having some one contact you back is a night mare . They never want to email me back or call me back. Poor customer service. Also has a bad leak already. Still currently has the leak because the tech that came out to fix it made it worse. Less
Absolutely terrible experience. No communication whatsoever with a product that took over a year to deliver. Furthermore their financing options expired by the time their product was ready to deliver. Don’t waste your time with this company. Not even worth the one star.
I purchased a very nice swim spa along with 2 hydraulic lifts for the top since I could never lift the top off such a large swim spa from this company at a local Spa Expo in May 2022. I was told everything would be delivered at the end of the show. The spa was delivered as promised but was told they would return with the lifts when the concrete slab was ready. When the lifts arrived a month late... More
I purchased a very nice swim spa along with 2 hydraulic lifts for the top since I could never lift the top off such a large swim spa from this company at a local Spa Expo in May 2022. I was told everything would be delivered at the end of the show. The spa was delivered as promised but was told they would return with the lifts when the concrete slab was ready. When the lifts arrived a month later, than expected, we called to have South East Spa to send out an installer, as promised. After multiple calls and a few NO SHOWS, the lifts are still sitting waiting for their installer to arrive. I bought the swim spa because I have severe spine problems and planned to use the therapeutic spa to help my condition but have not been able to use it , as planned because it is impossible for me to get the top off without the lifts I paid for 2 months ago. Very frustrated! I’m also disappointed in the lack of a helpful information and directions on the everyday running of the swim spa. Less
Update: Mon July 11th. Another wasted day off of work loosing money. Spa STILL broke. GENIUS Service Manager, sends out 1 Guy when HE KNOWS ITS A TWO MAN JOB!!!!!! Really can't emphasize how poor these guys are!!!!! These folks have THE WORST CUSTOMER SERVICE AFTER THE SALE! DO NOT BUY YOUR SPA FROM THIS COMPANY!!!!!!!! Iwould give them a zero if that was an option!!!!!! ABSOLUTELY INDICATIVE... More
Update: Mon July 11th. Another wasted day off of work loosing money. Spa STILL broke. GENIUS Service Manager, sends out 1 Guy when HE KNOWS ITS A TWO MAN JOB!!!!!! Really can't emphasize how poor these guys are!!!!! These folks have THE WORST CUSTOMER SERVICE AFTER THE SALE! DO NOT BUY YOUR SPA FROM THIS COMPANY!!!!!!!! Iwould give them a zero if that was an option!!!!!! ABSOLUTELY INDICATIVE OF SOUTH FLORIDA LACK OF CUSTOMER SERVICE. THESE GUYS TAKE THE CAKE FOR HORRIBLE SERVICE! Less
Horrible customer service they never get back to you!!!!! My hot tub came with a crack and two of the jets aren’t working and this costed me over 14,000$ still haven’t heard back from them!!!!!! Get a hot tub some where else!!!!!!!!!!!
Delivery of our Clarity hot tub was pain free. The guys said they’d deliver on a certain date, they followed up and delivered at the time they said they would. Amazing job from South East Spas in West Palm Beach!
We had our above ground pool delivered from south east spas in west palm beach and our kids love it! Used just about every day!
Great deals on above ground pools at south east spas in west palm beach! The customer service at South East Spas has been impeccable! I believe our salesman’s name was Zack and he helped us every step of the process from picking colors of our shell to setting up the dates and times of delivery. They told us it would be delivered within a 21 day window and it came within 10 days as we had the back... More
Great deals on above ground pools at south east spas in west palm beach! The customer service at South East Spas has been impeccable! I believe our salesman’s name was Zack and he helped us every step of the process from picking colors of our shell to setting up the dates and times of delivery. They told us it would be delivered within a 21 day window and it came within 10 days as we had the back yard already prepped for our new hot tub! Less
Purchased a hot tub and everything was exceptional from our knowledgeable sales rep Shaun right down to scheduling and the delivery crew. Thanks for an easy process
Our family seems to visit so much more now that we have a gian michael phelps swim spa thanks to west palm beach south east spas! We love our purchase!
My hot tub that we purchased from south east spas in west palm beach has served many purposes! My wife and I love the jets and the pressure they provide.
I love relaxing in my Swim Spa at the end of the day, it provides complete relaxation! Thank you West Palm Beach South East Spas.
We had an outdoor kitchen installed from South East Spas in West Palm Beach and they did a WONDERFUL job! My husband is grilling almost every night!
My Swim Spa delivered from south east spas in west palm beach has changed our lives. Great exercise and relaxation
Our outdoor kitchen was installed quickly and the guys who did the work were meticulous! We got the best of the best grill, side burner and an outdoor refrigerator! The guys from South East Spas in West Palm Beach are a dream come true! We couldn’t be happier with our outdoor kitchen
I have a hair line crack in the hot tub, I called and had a service tech come out and said they have to call Master spas because there is a 5 year warranty for the shell, said it would take a couple of days for a ok from the manufacture, it has been almost 4 weeks, and repeated calls said it will take a couple of days and will call back, all I can say is if something is wrong w ur spa, service is... More
I have a hair line crack in the hot tub, I called and had a service tech come out and said they have to call Master spas because there is a 5 year warranty for the shell, said it would take a couple of days for a ok from the manufacture, it has been almost 4 weeks, and repeated calls said it will take a couple of days and will call back, all I can say is if something is wrong w ur spa, service is worst than horrible!!!!! Less
My wife and I recently remodeled our outdoor living with a space that would be welcoming and relaxing. Having a spa was at the top of the list. After visiting several spa companies we simply weren’t sold. The reviews were all over the place. There were too many options, variables, concerns, limitations, and inflation jacked the costs up considerably. The pandemic put a whole other spin on the sit... More
My wife and I recently remodeled our outdoor living with a space that would be welcoming and relaxing. Having a spa was at the top of the list. After visiting several spa companies we simply weren’t sold. The reviews were all over the place. There were too many options, variables, concerns, limitations, and inflation jacked the costs up considerably. The pandemic put a whole other spin on the situation. So we decided to wait. In the meantime, I continued to research and visit spa stores to the point where I knew exactly what I would love to see sitting in my yard. Unfortunately, it turned out to be the top spa with the highest price tag. With that said, we stopped looking…until the spa convention showed up…with the spa we dreamed about…from the company we couldn’t afford. Here’s the proof in quality service. My spa was deliver the following week with some shipping damage. It also had some wear and tear because we purchased the demo. After reporting the issues, they offered fair option. These guys let me keep the tub and use it until they had another unit in stock to replace it…two months later. I’m very grateful that Zach treated me like his family. Here’s why you want to buy from these guys 1. They are top of the line, experienced, knowledgeable, functional business. 2. They have a staff who picks up the phone or texts you back. 3. They have the chemicals your spa needs. 4. They hire quality subs. 5. 100% trust worthy Less
Great experience with this company. From the day of purchase to the delivery had no problems. My sales agent, Ryan, was there to assist me whenever I had a question or issue. The installers were very knowledgeable and my delivery was very difficult but they got it done saving me over $1K by not having to use a crane to deliver. I only wish all my venders were as easy to deal with as SES. Still wa... More
Great experience with this company. From the day of purchase to the delivery had no problems. My sales agent, Ryan, was there to assist me whenever I had a question or issue. The installers were very knowledgeable and my delivery was very difficult but they got it done saving me over $1K by not having to use a crane to deliver. I only wish all my venders were as easy to deal with as SES. Still waiting for my custom swim spa cover but that’s only because Ryan got me my spa months earlier than initially anticipated. Less
The only reason I am not posting 0 stars is because it won't allow me to. I am not pleased at all with me experience with South East Spas. I actually purchased a hot tub with cash from an Expo in Jacksonville. on March 25th. The hot tub was delivered on the 29th with a broken valve and damaged cover. I should have refused delivery, but I didn't. I immediately called & notified the company of the ... More
The only reason I am not posting 0 stars is because it won't allow me to. I am not pleased at all with me experience with South East Spas. I actually purchased a hot tub with cash from an Expo in Jacksonville. on March 25th. The hot tub was delivered on the 29th with a broken valve and damaged cover. I should have refused delivery, but I didn't. I immediately called & notified the company of the problems. They did send the valve in a timely manner, but not the cover. I was informed that they have a new cover at the store, and to this day (May 23rd), I still have no cover. I've literally called over 25 times trying to have the new cover delivered and I keep getting the run around. Last week, I informed the company that I want to return the entire hot tub and get a refund and I still haven't received a call or response. The customer service is ridiculous and unacceptable. I feel since I paid cash, the company doesn't care about making this transaction right. I will definitely not recommend purchasing anything from this company. I am truly fed up. Less
Show room works perfect but service after purchase is a nightmare, I have tried to buy parts for my spa four times, sales department don’t work weekends, it is almost impossible to find a part, service is slow unfriendly, they should put the parts on a website for the customer to buy them and avoid the hassle to visit your parts sales department standing next to someone's desk while they guess wh... More
Show room works perfect but service after purchase is a nightmare, I have tried to buy parts for my spa four times, sales department don’t work weekends, it is almost impossible to find a part, service is slow unfriendly, they should put the parts on a website for the customer to buy them and avoid the hassle to visit your parts sales department standing next to someone's desk while they guess which part I need is not a pleasant experience Less
Placed an order 11 months ago and still hasn't been delivered. Run as fast as you can away from these people.
We purcased our Master Spa 8.2 at the Sanford location and was delivered as mentioned on Jan 4, 2022. We have called twice now with 2 different issues on our brand new spa and ironically not covered under warranty on a tub only 3 months old. I was advised by the service department to retreive the parts from the bottom of the spa and stick them back in the hole myself. I travel a bit and was advis... More
We purcased our Master Spa 8.2 at the Sanford location and was delivered as mentioned on Jan 4, 2022. We have called twice now with 2 different issues on our brand new spa and ironically not covered under warranty on a tub only 3 months old. I was advised by the service department to retreive the parts from the bottom of the spa and stick them back in the hole myself. I travel a bit and was advised upon purchase to run the unit 12 hours a day to best filter the water. Had my neighbor not heard it and shut it down what would the result be?? Hmmm I'm sure it wouldn't be covered anyway. What a shame on a brand new unit. Not happy, wished we purchased elsewhere. Be careful what you sign as they do not stand behind their product. Do your homework. Also was supposed to get a call from dealer upon installation they scratched some siding that was actually written on the documents and was advised they would call the following day. Still received no calls. Less
We've had a great experience with South East Spas! Had fun making our purchase on a Saturday night at their Hot Tub Expo in Lexington, KY and it was delivered promptly on Monday at 12 noon. The delivery guys were extremely nice and set up everything very quickly. Took a day and a half to heat up due to the cold weather but we've been enjoying it ever since.
I am extremely happy with my Master Trainer 12 H2X Swim Spa! The manager, Zachary, is a true professional and likes to keep all of his clients satisfied! He has plenty of time to answer questions, as do his sales and service representatives! I highly recommend using Southeast Spas, located on Okeechobee Boulevard in West Palm Beach, for all of your hot tub and swim spa needs! Before I bought the... More
I am extremely happy with my Master Trainer 12 H2X Swim Spa! The manager, Zachary, is a true professional and likes to keep all of his clients satisfied! He has plenty of time to answer questions, as do his sales and service representatives! I highly recommend using Southeast Spas, located on Okeechobee Boulevard in West Palm Beach, for all of your hot tub and swim spa needs! Before I bought the swim spa, I bought a great hot tub and recommended it to my cousin in North Carolina, and he is enjoying his hot tub thoroughly! Less
Bought a Hot Tub within 15 min of being inside... It's that easy.
Good hot tub service, we have an older spa and they came out to fix it. Not sure what was wrong with it, but since they have been here it’s worked perfect, thanks for the service guys
Our neighbors bought a swim spa from here and then we ended up getting a twilight hot tub. Has great massage jets and is very strong, better than going to get a massage!
My experience with southeastspas began pretty rough with a long wait for delivery, then my spa was delivered damaged!!! Like others have experienced the delivery guy didn't do the job he was supposed to do. Once I reached this very helpful lady in the service department named Rachel, things began to turn around. She diligently worked on every issue I had. If it wasn't for her this spa exper... More
My experience with southeastspas began pretty rough with a long wait for delivery, then my spa was delivered damaged!!! Like others have experienced the delivery guy didn't do the job he was supposed to do. Once I reached this very helpful lady in the service department named Rachel, things began to turn around. She diligently worked on every issue I had. If it wasn't for her this spa experience would have been the worst experience of my life. She is the only reason I am happy with my spa purchase. It took some time, but Rachel followed through on each and every aspect of the problems I had, and she got results!!!!! On Christmas eve i received the last item!!!! What a nice way to end the year!!!! Rachel goes above and beyond!!!! She even called me when my spa got hooked up, and this was after she was gone for the day!!! She wanted to make sure everything was ok with the operation of my spa!!!! She really cares that we made such a big purchase and wants to make sure we are happy and enjoying it!!!! Rachel just recently received a much deserved promotion!!!!! She is a great asset to southeastspas!!!! She is the only reason I didn't regret my spa purchase. Less
They came out and removed a hot tub from the house we bought in palm beach gardens. We were skeptical of anyone coming to the house and removing the spabecause it was in a screened in area and we didn’t want someone breaking the screen enclosure. They moved the hot tub through the house with no issues, clearly a company that does this a lot. Definitely professionals and we got the job done so we’... More
They came out and removed a hot tub from the house we bought in palm beach gardens. We were skeptical of anyone coming to the house and removing the spabecause it was in a screened in area and we didn’t want someone breaking the screen enclosure. They moved the hot tub through the house with no issues, clearly a company that does this a lot. Definitely professionals and we got the job done so we’re happy withour experience. Less
Big store and easy to find right off of okeechobee blvd
Got two hot tubs from south east spas and both of them work like a champ.
Got our hot tub cover replaced and i didn’t even need to go there, all I needed to tell them was dimensions and color and they shipped it to me in delray beach
I was looking for hot tubs in miami and wasn’t able to find anything I really liked. I found these guys online and they had master spas which I have had in the past. Ended up getting a spa and I’ve used it every week for the past four months.
Chris helped us find a hot tub for my mom. Super helpful and was able to help us find something that will assist with her back issues. Beautiful spas in this place, they had a whole store packed with different options
Did a purchase agrement with the sales mgr (Gilbert) on a swim spa that was 8 months from being available during an off site hot tub sale in Pensacola Fl. I specifically asked the manager that 8 months was a long time, things happen, if I changed my mind would I get my deposit money back. He said yes. So about 10 days later I decided to cancel the order, then his word was to refer to the paperwo... More
Did a purchase agrement with the sales mgr (Gilbert) on a swim spa that was 8 months from being available during an off site hot tub sale in Pensacola Fl. I specifically asked the manager that 8 months was a long time, things happen, if I changed my mind would I get my deposit money back. He said yes. So about 10 days later I decided to cancel the order, then his word was to refer to the paperwork. So they kept $1,750 of my deposit on a spa that wasn't even available for 8 months, said it was a cancelation penalty. So a different location mgr (Zack) handled the penalty along with the owner. The owner of this business with several locations (Phillip Giles) who does not take phone calls or answer emails has the paperwork worded to where he can just keep a customers money when the customer has received 0 product or merchandise from them on items that are not even available. BUYER BE WARE! Less
We got a fire pit made in our backyard, they came out and did their thing and we had it up and running the same day. Couldn’t really say anything bad about that. It was a great price and they were super fast with getting it built.
Couldn’t be happier with the hot tub we purchased at the show in fort lauderdale. These guys know their stuff, I asked a million questions before I bought my spa and they answered everything for me. I’ve had the hot tub for 4 years with no problems.
Best hot tub store in florida
We purchase hot tub chemicals from them, they ship them to us and we always get everything on time.
Love our hot tub. Local company and I met the family that owns the place, great people.
Got out swim spa from south east pools and spas and it worked great. Ended up gettingthe trainer 12, it fit the best in our backyard.
Good company, I get big green egg supplies here on my way home from work at least once a month
Absolutely poor customer service. The sales department can't communicate with the finance department and neither of them can communicate with the delivery service. I made a down payment of half the price of the tub and financed the other half at 0% for 18 months. I have been harassed for the last three weeks by the finance department for the remaining balance, plus they wanted to add a 3% service... More
Absolutely poor customer service. The sales department can't communicate with the finance department and neither of them can communicate with the delivery service. I made a down payment of half the price of the tub and financed the other half at 0% for 18 months. I have been harassed for the last three weeks by the finance department for the remaining balance, plus they wanted to add a 3% service fee. Once they have your money, they really don't care. I'm just praying that I never have any warranty issues with it. I will never deal with this company again Less
Bought a hot tub a year and a half ago and it’s been great. We don’t use it every day, but it is so easy to maintain. Every home I have will have a hot tub in the backyard, it is a great feature to have and easy to jump in when I want to relax.
The grill options that they can offer are tremendous. I cook outside a lot and have spent a lot of effort building a beautiful backyard, when I came here to renovate my outdoor space they were able to offer grills from twin eagle grills, bull grills, big green eggs and a few other places. It was nice to be able to speak with a company that tailored everything to what I needed, I didn’t expect tha... More
The grill options that they can offer are tremendous. I cook outside a lot and have spent a lot of effort building a beautiful backyard, when I came here to renovate my outdoor space they were able to offer grills from twin eagle grills, bull grills, big green eggs and a few other places. It was nice to be able to speak with a company that tailored everything to what I needed, I didn’t expect that and it ended up becoming the most used space in my house. Less
We wanted a swim spa in Orlando and they were able to help us get one delivered to our home without any issue. Our hoa wouldn’t allow a swimming pool the size we wanted so we ended up exploring other options. I am thankful that we found the michael phelps swim spa because this thing is top of the line. It’s like I live at a resort, I couldn’t be happier!
Bought our master spa here and we’ve used it many time for the past 2 years.
My kids really wanted a pool but given the worlds circumstances we have not been able to find anything reasonable. We came to south east spas for an above ground pool and we were able to purchase one right there. We got it installed last week and the kids love it, i’m so happy that they had above ground pools in stock because it has been a struggle finding a place that can get one for months. Gla... More
My kids really wanted a pool but given the worlds circumstances we have not been able to find anything reasonable. We came to south east spas for an above ground pool and we were able to purchase one right there. We got it installed last week and the kids love it, i’m so happy that they had above ground pools in stock because it has been a struggle finding a place that can get one for months. Glad we drove up to visit the store, it worked out well for us! Less
I ordered a master spa swim spa 15d spending a lot of money on it. The spa showed up approximately 1 month ago dirty and filled with leaves and was not cleaned out before they left. On top of this they did not assemble/install the cover and and lift assist. In addition they demolished my custom brick fire fire pit and did not reassemble it. I have called at least 10 separate times within a month... More
I ordered a master spa swim spa 15d spending a lot of money on it. The spa showed up approximately 1 month ago dirty and filled with leaves and was not cleaned out before they left. On top of this they did not assemble/install the cover and and lift assist. In addition they demolished my custom brick fire fire pit and did not reassemble it. I have called at least 10 separate times within a month trying to get them to finish the delivery/install of these items as they agreed. They constantly promise they are sending their technician out to take care of cover and lift install but they have not. Just today they asked me to verify all parts are there an not damaged before they would send a technician out. How am I suppose to know that when I don't know what I am looking at and the box they left holding all the parts was completely destroyed with parts falling out of it. As other said once they have your money they don't seem to care. Still trying to get a hold of a manager to sort this out for me. For the amount that I have spent on a spa, (Price of a new car) I cannot recommended going through them for your purchase of a hot tub or swim spa. They have taken away the enjoyment of the purchase and have made it a less than desirable experience. Wish I went through someone else. Maybe they treat you differently if you are located in South Florida compared to where I am at in the Panhandle of FL. I can only imagine what warranty service will be like or if the spa even works as I cannot use it yet. Less
Our swim spa is amazing. We literally use it every day and our kids love it just as much.We got it delivered within a few weeks and put it on a concrete slab. Easy process all together.
These guys came out to our house in Boca and made a beautiful custom kitchen. Matches the house and we got upgraded to some very nice stainless steel. The grill is top grade, we’re excited to get it going while the weather cools down!
Great group of guys at this store, they were really helpful when looking to purchase some stuff for our big green egg.
We recently purchased a hot tub from south east spas and we love it. The top feature that we looked for was the strength of the jets and our master spa REALLY puts out the power! Super happy with our hot tub decision!
THANK YOU Zack at South East Spas! Everything you promised on, you delivered and more! I texted you on a Sunday, the week before Thanksgiving and you texted me right back within five minutes! I asked for it to be delivered before the holiday. While you were upfront and honest and told me that would be a very tough task, you delivered on it! Spa came Tuesday before the holiday! I asked for an ele... More
THANK YOU Zack at South East Spas! Everything you promised on, you delivered and more! I texted you on a Sunday, the week before Thanksgiving and you texted me right back within five minutes! I asked for it to be delivered before the holiday. While you were upfront and honest and told me that would be a very tough task, you delivered on it! Spa came Tuesday before the holiday! I asked for an electrician to install all the electrical and you delivered on that as well. Mark was amazing. Now for the Spa, everything you said it would do, it did and more. I could not be happier. Somebody is in that tub every single day or night! A huge thanks, it is rare in today's times that people deliver on every word, you did and more. If anyone is thinking about a Hot Tub, I highly recommend you call Zack at South East Spas! THANKS AGAIN! Less
I really enjoyed the staff! Very nice people that went above and beyond for pricing of my spa. Erica and Virginia and Dillon promised to deliver it to my home by the next day and it was there. I was surprised with this exceptional service. Thank you all now time to get in the spa.
I bought a Twilight 7.2 hot tub from South East Spas In Boluxi Mississippi for my granddaughter . The sales experience was great start to finish and she absolutely loves it . Thanx Troy N. You were great !
Got an awesome 8.2 Twilight with crazy hydrotherapy! Tub delivered 2 days after the Expo at Jacksonville.. great experience
Am very pleased with their delivery and response time Any questions I have had in regards to my hot tub they have answered in a timely manner Thank you
I LOVE my new Twilight 8.2. I’ve had it about 2 months now and it’s amazing! I purchased it at the Pensacola Expo. Due to Covid I had to wait a few months on my order. However, they told me that upfront so it was not a surprise. I was thrilled when it came a few weeks early. HAPPY! HAPPY! HAPPY!
Best spa I’ve ever owned. My aunt and cousin both bought from here because they loved mine so much. I love the mineral system. Very little chemicals needed. I love how low my energy bill is. They also delivered all the way in Michigan for us!!! I would never go with any other company. They are the absolute best.
My wife and I purchased our Master Spa H2X 19D Swim Spa over four years ago at an Expo sponsored by South East Spas. The service has been great from time of purchase to even when I had a small issue with my cover. They shipped me a brand new cover to my house then sent a service tech to see if needed anything else.
Their hot tub service department helped us repair a part on our spa that’s 7 years old. They are very knowledgeable and helped us get the problem solved. Thank you!
The outdoor kitchens that they build are amazing, I wanted custom stainless steel appliances in the kitchen and they made it happen. Awesome awesome service and the quality of the outdoor kitchens are top tier!
My swim spa is amazing and I wouldn’t go a day without enjoying it!
Good luck with service. Once they have your money, it is customer beware! They were very late with the delivery on our hot tub. Totally understandable, due to the pandemic. We never complained when they were five months past the promised delivery date, and we had to change to a color that wasn't our fist choice. They finally called and told us we were scheduled for a Sunday delivery. We did... More
Good luck with service. Once they have your money, it is customer beware! They were very late with the delivery on our hot tub. Totally understandable, due to the pandemic. We never complained when they were five months past the promised delivery date, and we had to change to a color that wasn't our fist choice. They finally called and told us we were scheduled for a Sunday delivery. We did not want a Sunday delivery because we wanted to have our electrician on hand to get that end of it installed properly. You would have thought we were asking for an organ donation. They were ruthless. They rescheduled us but didn't tell us the new date until a couple of days before. When they did deliver, it was with some very nice but unskilled delivery men. They did not bring the chemicals we had been promised, did not show us how to work the spa or how to manage the chemicals. I have called them several times about our missing chemicals and the scratch that was on the tub (the deliverymen promised that the company would send someone out to buff it out). No return call. Meh! Less
The young lady that helped me was very nice and informative. I bought one of the spas and can't wait for it to show up.
I have had 3 hot tubs and this twilight is awesome. I got the lifter they recommended and even my wife can open it and use it. definitely worth the wait. thanks guys.
STILL WAITING. Ordered in March and to this day, still can not get a delivery date or even an estimate for that matter. Manufacturer delays is all we are told, however, we reached out to the manufacturer directly and it appears that none of the items that they are waiting on are even an issue for our unit. We were supposed to receive a call back on Friday from Alexandra ... no call. No email. No ... More
STILL WAITING. Ordered in March and to this day, still can not get a delivery date or even an estimate for that matter. Manufacturer delays is all we are told, however, we reached out to the manufacturer directly and it appears that none of the items that they are waiting on are even an issue for our unit. We were supposed to receive a call back on Friday from Alexandra ... no call. No email. No update. They have no issue taking your money up front ($11,000), but big issues communicating. Sales person (Dave Mac) also does not return a call. I will continue to add to this review until this is resolved and it is successfully delivered. Not sure how they can continue to sell them when they haven't even delivered the ones they have committed to. I would proceed with caution if I were you. Less
Their hot tub service department helped us repair a part on our spa that’s 7 years old. They are very knowledgeable and helped us get the problem solved. Thank you!
Zack was great to work with and found us a hot tub that we were looking for. Great guys.
Our family uses our hot tub every week, great company and products.
We built a new home and installed our outdoor kitchen in Boca raton, they best decision we made when building out backyard. We use this kitchen more than the one in the house! It’s beautiful and has everything you could ever need.
Got an above ground pool from this company and they delivered it faster than any other company would in the area. Very simple and seamless process from purchasing to getting the pool up and running.
Purchased our spa of two years ago and it’s still running like new. master spas makes an amazing spa.
Best hot tub company in south Florida
My swim spa is amazing and I wouldn’t go a day without enjoying it!
The outdoor kitchens that they build are amazing, I wanted custom stainless steel appliances in the kitchen and they made it happen. Awesome awesome service and the quality of the outdoor kitchens are top tier!
I purchased a hot tub in west palm beach about three months ago and it was delivered right to my backyard. They were able to put it inside my screened in area and get it all set up without any issues, I’ve used it on a weekly since and I love it!
I have been a satisfied hot tub owner for many years - Vita Spas for a couple of homes (and many years) and Evolution Spa through Costco. All quality tubs without need for repair. After 2.5yrs the costco tub had a pump failure - easy conversation and replacement with a local rep in Charlotte NC. We decided to establish a relationship with our local West Palm Beach dealer and buy a MasterSpa. ... More
I have been a satisfied hot tub owner for many years - Vita Spas for a couple of homes (and many years) and Evolution Spa through Costco. All quality tubs without need for repair. After 2.5yrs the costco tub had a pump failure - easy conversation and replacement with a local rep in Charlotte NC. We decided to establish a relationship with our local West Palm Beach dealer and buy a MasterSpa. It has been my least favorite spa - mediocre quality at best (we have the largest Healthy Living model). A pump failed at 1 yr +2 weeks - as well as the control circuit board. The water features don't shoot out - just dribble. Called for a service after reviewing our warranty - the pump says "5 yrs parts and labor" - GREAT! But no, according to Ivan (service manager) and initially Rachel, there is fine print on the back of the contract that allows them to charge a trip charge at their discretion. First they insisted that Master Spas MADE them charge it but when trying to get the language straight it was a decision made by the South East Spas - WPB crew. I spent a long time on the phone with IVAN explaining to him what how a typical customer would interpret their warranty. He explained that if it happened prior to 1yr they would have waived it but since it was (a couple of weeks) beyond 1 yr - no waiver - but he did lower the cost to $64.00 (1/2 price). Note: we had been billed the full price which prompted a call to Ivan. On a positive note - the service tech was excellent. I have not found that paying extra for a tub just to have a "local relationship" with this company has any value for us. Less
Rachel R is amazing at her job in customer service. Whenever I call she has been more than helpful.
We have had the worst customer experience with the West Palm office. They keep saying they will get back to you, but you are the one that has to continually stay in contact with them. They delivered a spa that was dirty, having to spend hours scraping tape residue off the bottom of the spa and within a month of use the spa started to leak. They did come to fix it, but after two months still didn'... More
We have had the worst customer experience with the West Palm office. They keep saying they will get back to you, but you are the one that has to continually stay in contact with them. They delivered a spa that was dirty, having to spend hours scraping tape residue off the bottom of the spa and within a month of use the spa started to leak. They did come to fix it, but after two months still didn't address the possible scratches, which I'm told could lead to major issues later, or the treads with the gouges in them. The seemed more concerned with selling and delivering, but not willing to go further after that. Calling one of the other stores, it seems the main store is the West Palm store. In addition to the necessity of me needing this for medical reasons, the other problem is not having used it on a couple months waiting for a response as to whether they plan on correcting the issues now, what happens when my warranty expires? Next step is Better Business Bureau. Less
Buyer Beware. High pressure sales..Read the fine print of your sales contract. You will lose 25% of the total sales price if you have to cancel for any reason. We are selling our house and tried to cancel and have to pay $10,000 to get out of contract. Swim Spa has not even been manufactured. Won’t be until April of 2022. They don’t care about reason they just want your money. Bad business... More
Buyer Beware. High pressure sales..Read the fine print of your sales contract. You will lose 25% of the total sales price if you have to cancel for any reason. We are selling our house and tried to cancel and have to pay $10,000 to get out of contract. Swim Spa has not even been manufactured. Won’t be until April of 2022. They don’t care about reason they just want your money. Bad business practices. Less
HORRIBLE CUSTOMER SERVICE!! bought a brand new hot tub and it hasn't ever worked!! Have been trying to get this resolved! We've talked to Tonya, Rachel(the only nice person) and Ivan, whom I'm told is the manager! They keep saying a tech will be out to repair and he never does. The tech lies, says he'll be here and never shows up! The tech also tells South East Spas that he's already been out a... More
HORRIBLE CUSTOMER SERVICE!! bought a brand new hot tub and it hasn't ever worked!! Have been trying to get this resolved! We've talked to Tonya, Rachel(the only nice person) and Ivan, whom I'm told is the manager! They keep saying a tech will be out to repair and he never does. The tech lies, says he'll be here and never shows up! The tech also tells South East Spas that he's already been out and the hot tub works! South East Spas does not return your calls! DO NOT BUY ANYTHING FROM THIS COMPANY!!! Less
A company that is built on integrity would want you to be comfortable with a purchase, especially considering the cost of a swim spa - $30K+. That is not the case with South East Spa. I made the mistake of giving them the required 30% deposit to get my name in the “queue” with the manufacturer for production of a swim spa that would not be ready for 10-12 months out. Within 12hrs of the transacti... More
A company that is built on integrity would want you to be comfortable with a purchase, especially considering the cost of a swim spa - $30K+. That is not the case with South East Spa. I made the mistake of giving them the required 30% deposit to get my name in the “queue” with the manufacturer for production of a swim spa that would not be ready for 10-12 months out. Within 12hrs of the transaction I reached out to cancel my purchase. The purchase was made Sunday evening and I made the request to cancel via email at 6am Monday. Their sales agreement states “You may cancel this agreement only if consummated by a Party thereto at a place other than the address of the Seller” and this purchase was made via FaceTime (I’m in Ohio) after a 2hr presentation. (I was initially inquiring information through the Master Spa website & they were my “local” dear.) Apparently this only applies if the purchase is made at a show even though the they gave me a “show” price that was ending on that day. Needless to say they reduced the “penalty” because of how quickly I canceled and kept 25% of my deposit. I’m thankful to get back what I did, however this is not good business. This was a $2,700 lesson that I’m sharing in the hopes to help someone else not make the same mistake. I refuse to be forced to do business with a company that doesn’t value the customer. Less
Update- Called 3 times today to get an update on my cover. Placed on hold for 40 minutes, still no cover, no delivery date. I would give zero stars if I could. Worst customer service I have ever dealt with. I get different answers on where my purchased items are based on who answers the phone. Every time I have to explain that I am waiting on a cover purchased in November 2020 and still haven't r... More
Update- Called 3 times today to get an update on my cover. Placed on hold for 40 minutes, still no cover, no delivery date. I would give zero stars if I could. Worst customer service I have ever dealt with. I get different answers on where my purchased items are based on who answers the phone. Every time I have to explain that I am waiting on a cover purchased in November 2020 and still haven't received it. I get transferred to delivery, they have no idea, or I get told from the customer service rep, I'll call you back, never happens. I sure hope nothing goes wrong with my hot tub, dealing with these folks is a real nightmare. Less
Not happy at all with South East Spa or Master Spa. I was told a date of manufacture on a swim spa and that got pushed back two months. Now the swim spa is complete and they cant find a delivery company to deliver it 200 miles for another 5 weeks. They are now offering some upgrades that they said are for new orders and not for a customer that still don't have their order. If my swim spa is sitt... More
Not happy at all with South East Spa or Master Spa. I was told a date of manufacture on a swim spa and that got pushed back two months. Now the swim spa is complete and they cant find a delivery company to deliver it 200 miles for another 5 weeks. They are now offering some upgrades that they said are for new orders and not for a customer that still don't have their order. If my swim spa is sitting in a parking lot or factory am I not a new customer? I guess they are jacking up cost on spa's to offer the upgrades? When they pushed back build time for two months I tried to cancel order and I was told it would cost me 25%. This also in my opinion is not good business and fair to customers. I am to say the least very upset and frustrated. I typically don't get upset any more as I know life is short, but maybe this will help someone else avoid the same aggravation. Less
Brittany, Dora and Zach were very good. I appreciate their help and I look forward to enjoying the hot tub.
UPDATE: Meant to this earlier........... Glad to be able to change the rating! Thanks Mr. Zack Pena for helping to resolve the issues in a very satisfactory manner. In life, there will be misunderstanding, miscommunications.....it takes someone dedicated and committed to customer satisfaction to make things right! Thank you Mr. Pena for your relentless follow though and being a man of honor! ... More
UPDATE: Meant to this earlier........... Glad to be able to change the rating! Thanks Mr. Zack Pena for helping to resolve the issues in a very satisfactory manner. In life, there will be misunderstanding, miscommunications.....it takes someone dedicated and committed to customer satisfaction to make things right! Thank you Mr. Pena for your relentless follow though and being a man of honor! I saw the the 4 and 5 Star review on here before my Swim Spa got delivered. and so I was really really looking forward to being able to give the same high rating. Sadly, at this time., I can't. After two weeks, I still am not able to add water so that I may attempt to enjoy my H2X Trainer 12! Several phone calls and emails later, I am still in the same boat, I was March 20th! Will someone, please help with my issues? I have never ever given such a low rating in all the survey I have been asked to do in my almost 65 years of living. Twenty-three years were in the military! What makes this even more horrifying.....I dug deep to be able to afford getting it for physical and mental health reasons! I would love to get back on here with nothing but good report and 5 Stars! Less
I ordered a swim spa back in February. I am now getting the run around. Even the sales person that we purchased from (Shaun) told me, to contact their shipping department for a date. It is a shame that these companies take advantage of people and use Covid as a front!
Today the fruits and vegetables were fresh and the prices were reasonable price
We bought a $10,000 tub in 2017. Now it needs repairs due to owner error. I have called several times with no call back. I did get a rep on one occasion who could not even locate our purchase, she transferred me to another rep who did find it and was to call me back with an estimate for repairs needed. Weeks later and no phone call, no repairs, they will not answer the phone. I even talked to th... More
We bought a $10,000 tub in 2017. Now it needs repairs due to owner error. I have called several times with no call back. I did get a rep on one occasion who could not even locate our purchase, she transferred me to another rep who did find it and was to call me back with an estimate for repairs needed. Weeks later and no phone call, no repairs, they will not answer the phone. I even talked to them about purchasing another tub for our coast house. Guess i will need to buy from someone else Less
BUYER BEWARE! This company tells you your hot tub will be available in 4 months or less to get you to buy. Then they give you 3 days to cancel and as soon as you can't cancel anymore they call you and say the hot tub will be ready in 6 to 7 months instead of 4. So you ask to cancel because of that and they say ok but it will cost 25% of the entire price of the hot tub. They are scamming and s... More
BUYER BEWARE! This company tells you your hot tub will be available in 4 months or less to get you to buy. Then they give you 3 days to cancel and as soon as you can't cancel anymore they call you and say the hot tub will be ready in 6 to 7 months instead of 4. So you ask to cancel because of that and they say ok but it will cost 25% of the entire price of the hot tub. They are scamming and screwing people left and right. Less
This company has terrible customer service. They do not keep any promises or return ANY phone calls! I believe Master Spa is a good product just absolutely DO NOT BUY one from this company. The spa was delivered 2 months late! I had the spa for 1 month and the main screen failed. Called the company 7 times within the last month! NO response what so ever!
Just got my Spa from them. Great sales staff not pushy. Lots of offers.
Just got my Twilight 7.2 hot tub. I really like it so far. Got it wired and filled. Powerful jets seem to be well placed. I like that you can switch the different jets around. My salesperson Shawn did a great job. Only negative so far is it didn’t come with a cover lifter. Seems like that’s a pretty basic component that should come with it. My previous hot tub came with one automatically. I’m 65... More
Just got my Twilight 7.2 hot tub. I really like it so far. Got it wired and filled. Powerful jets seem to be well placed. I like that you can switch the different jets around. My salesperson Shawn did a great job. Only negative so far is it didn’t come with a cover lifter. Seems like that’s a pretty basic component that should come with it. My previous hot tub came with one automatically. I’m 65 and removing and replacing the cover without one is unwieldy a little difficult and unpleasant. Probably will cause me to use the tub less often. Less
I was unsure if I really wanted a spa and because of the great knowledge from our salesman Zach, we decided that we had to have one. Great service all around. I can’t praise them enough! Absolutely love our new spa!!!
YOUR DRIVER IS RECKLESS!!!! DRIVING IN WELLINGTON ON BIG BLUE TRACE 12/31/20 US DOT2533443
We bought from the Ocala Expo and had an amazing experience from start to finish. The staff were very easy to work with and helped us get the spa of our dreams! We live several hours away and they delivery was painless. The crew that we had were very professional and went above and beyond to carefully place our tub, in fact they treated it like it was their own. I would absolutely recommend th... More
We bought from the Ocala Expo and had an amazing experience from start to finish. The staff were very easy to work with and helped us get the spa of our dreams! We live several hours away and they delivery was painless. The crew that we had were very professional and went above and beyond to carefully place our tub, in fact they treated it like it was their own. I would absolutely recommend this business if you are in Florida and looking for a quality spa. Thanks South East Spas!!! Less
I absolutely love my new hot tub! Jason was very professional and helpful with the purchase. Being that this was the first one I’ve purchased, I had many questions and Jason was there for me whenever I called him. I would highly recommend South East Spas for your new tub or spa and ask for Jason.
Master Spa 6.2 with after glow lighting package. Sterling shell and Espresso cabinet, and black corner pieces. Black carbon cover.
Do not buy a spa from them! My spa stopped working completely after only 18 months. They said their warranty stopped after 12 months and now they cannot get the right parts to fix it and will not help. $6,000 down the drain!
We purchased a Healthy Living spa from Southeast Spas during a hot tub expo in our town. We were hesitant to do it, but we paid nothing up front and investigated the company. We even comparison shopped the product to be sure it was a savings. Everything was wonderful - we are very happy with the spa we purchased and the professional process of purchase and delivery. It did take a bit longer than ... More
We purchased a Healthy Living spa from Southeast Spas during a hot tub expo in our town. We were hesitant to do it, but we paid nothing up front and investigated the company. We even comparison shopped the product to be sure it was a savings. Everything was wonderful - we are very happy with the spa we purchased and the professional process of purchase and delivery. It did take a bit longer than we were told, but considering the pandemic, it was not unreasonable. I would highly recommend this company. Less
We had a great shopping and install experience with South East Spas. Our salesman was very knowledgeable and not pushy. He really wanted to understand our needs and space requirements and suggested a perfect spa for us. The Customer Service technician (Ivan) was also outstanding. We had an issue with our electrician and the South East Spa tech was able to figure it out over the phone and get us u... More
We had a great shopping and install experience with South East Spas. Our salesman was very knowledgeable and not pushy. He really wanted to understand our needs and space requirements and suggested a perfect spa for us. The Customer Service technician (Ivan) was also outstanding. We had an issue with our electrician and the South East Spa tech was able to figure it out over the phone and get us up and running quickly. Don't buy your new spa anywhere else! Less
Great staff including the sales person (Troy). when we were shopping for the SPA, Troy was very informative about the products, functions, pricing and warrantees. We had to continue shopping to get the whole picture but we came back and made the choice to purchase. No regrets, we are enjoying the Hot Spa by Master Spa. We had a minor issue during delivery, I contacted Troy, he in turn contacted t... More
Great staff including the sales person (Troy). when we were shopping for the SPA, Troy was very informative about the products, functions, pricing and warrantees. We had to continue shopping to get the whole picture but we came back and made the choice to purchase. No regrets, we are enjoying the Hot Spa by Master Spa. We had a minor issue during delivery, I contacted Troy, he in turn contacted the office immediately, within minutes, the office contacted me and assured me that there is no issues. Spa in place and every thing is working like it should. We are enjoying the product immensely. I had a great experience with no stress, I recommend South East Spas to anyone. Thank you Less
"Hot tub purchase was awesome", Shaun our salesperson was friendly, did not pressure, let us look, answered any and all questions to help us pick out the right tub. delivery was as scheduled , guys did a great job setting up were tub was going. would highly recommend South East Spas... Jim & Patsy
Shaun knows everything there is to know about hot tubs/spas. Don’t hesitate to come in and ask away, he’ll have the answer. They only carry the best products, and have the best reputation in the area. No need to look elsewhere if you’re anywhere in Florida!
Shaun was really great helping me find a hot tub for my space. He was not only informative but very friendly and to the point, the way I prefer! He had a great follow up on the day I asked and the checkout was fast! Thank you Shaun
MOST FRUSTRATING company I have ever dealt with! If you ever need parts for your spa you might as well just buy a whole new spa from someone else because you will have to pass through hell twice before you ever get them! This company sucks a big one.
My wife and I visited a hot tub show in Myrtle Beach, SC last weekend. There we met the folks from South East Spas. They showed us some amazing spas that would actually work for us within the space limitations of our screened in lanai. From there, they showed us the features and functions of the Master Spas products that they had on display, We purchased the Twilight Series 240. Amazingly, t... More
My wife and I visited a hot tub show in Myrtle Beach, SC last weekend. There we met the folks from South East Spas. They showed us some amazing spas that would actually work for us within the space limitations of our screened in lanai. From there, they showed us the features and functions of the Master Spas products that they had on display, We purchased the Twilight Series 240. Amazingly, they delivered it to us the Tuesday following the show (we visited the show on Sunday). Just as they said it would, the neoangle shape of the 240 fit our space perfectly. We are extremely pleased with the tub itself and with the folks at South East Spas. They've even followed up since delivery to offer advice and check to make sure we are satisfied with the tub. A great experience! Less
Everyone has been friendly and helpful
We were looking for outdoor kitchens in West Palm Beach and we came across southeast spas. They have a great showroom to see different outdoor kitchen styles and stainless-steel appliances. Great guys and very experienced in the space. Great store too, definitely would say that they have one of the best spots to create a great backyard scene, go check them out!
We worked with Zack to find a hot tub that will help with my knee issues and we ended up getting a great hot tub. I’ve been using the hot tub for two months now for physical therapy, it has been a great help! I love using the hot tub to do exercises. South East Spas worked with me to find a great hot tub in my budget!
Great place to do business. Zack is the man and I LOVE my new tub!
Our home in Florida needed some additions to the backyard and we added a swim spa. Great morning exercise for anyone that’s looking for something light on their body with the same benefits as running. Amazing product, it does a great jump at pushing the water across the swim spa
We tried to purchase a swim spa but hoa would not approve. Chris from Southeast spas worked with us to get us a master spa hot tub. Everything went seemless throughout the entire process. We used Boston Electric for our power need . They were absolutely fabulous. Delivery crew went over and above and were also outstanding. Delighted with the entire process. Ingive my highest recommendation for... More
We tried to purchase a swim spa but hoa would not approve. Chris from Southeast spas worked with us to get us a master spa hot tub. Everything went seemless throughout the entire process. We used Boston Electric for our power need . They were absolutely fabulous. Delivery crew went over and above and were also outstanding. Delighted with the entire process. Ingive my highest recommendation for southeast spas, Boston Electric and delivery crew. Please dont hesitate to visit Southeast Spas Less
They responded quickly and helped with a hot tub issue I had. Good service and respond quickly.
Our outdoor kitchen looks amazing. We bought a custom outdoor kitchen and had it built in a few weeks. We were going to go with the bull grill but upgraded to the twin eagle grill to get the best cooking experience, these things are insane! I probably won’t be using my kitchen inside ever again. Great work and very professional, easy to create anything you are looking for, just great work all aro... More
Our outdoor kitchen looks amazing. We bought a custom outdoor kitchen and had it built in a few weeks. We were going to go with the bull grill but upgraded to the twin eagle grill to get the best cooking experience, these things are insane! I probably won’t be using my kitchen inside ever again. Great work and very professional, easy to create anything you are looking for, just great work all around. Less
We bought an above ground pool at South East Spas and It was a great price. We appreciate all of their help as new homeowners it was a very easy experience, these guys know everything there is about backyards.
I decided to research hot tubs when I came across Southeaast Spas and I contacted them for more information. Shaun from Sales contacted me listening to my ideas along with my proposed budget to find a perfect fit. He invited me to the showroom to go over all of the different options we had at our disposal. He has a great deal of patience and he is an excellent listener. My wife and I went back... More
I decided to research hot tubs when I came across Southeaast Spas and I contacted them for more information. Shaun from Sales contacted me listening to my ideas along with my proposed budget to find a perfect fit. He invited me to the showroom to go over all of the different options we had at our disposal. He has a great deal of patience and he is an excellent listener. My wife and I went back and forth and eventually Zach joined us helping to find the right fit. The good news is during these crazy times we actually became the proud owners of a new hot tub. From Sales, Delivery, Service and even electrical recommendations I simply could not be happier. Thank you Southeast Spa's you have a customer for life! Less
My wife and I have talked about purchasing a Hot Tub for along time. August 1st this year we jumped in with both feet :) well maybe the whole body. After two weeks and only missing two nights that we didn't use it, we have to say it has been a great decision. We highly recommend it.
We love South East Spas! We bought a hot tub last year and we love it. We live in the Orlando area and they were able to get us a hot tub without any issues. They can ship anywhere with no issues, it was a great experience and everything was so simple, couldn’t be happier!
We used these guys for hot tub service and they came out the next day, fixed everything, and got the hot tub working again. It was a great price and they were fast. Great service to use if you are having issues with a hot tub.
We live in Jupiter and found South East Spas online, the seemed very reputable so we took the short drive to take a look at their hot tub and swim spa options. They have a great showroom with a bunch of different options that we were able to see, it was far more than other places we went and we ended up buying a beautiful hot tub. We’ve used it almost every day since we got it and love it!
Great company, have had our swim spa for 5 years and we order hot tub chemicals from them online.
We spoke with Zack and he was very knowledgeable about the products they offer. Very excited to speak with someone who knows about the different options that are offered. We looked for hot tubs in lake worth and ended up taking the 15 minute drive to West Palm Beach. It was worth the drive because we found the perfect hot tub!
We had a great experience with South East Spas. We bought our hot tub a little over a year ago and have been able to use it a few times a week with no problem. We bought it over the phone due to the distance and they delivered it to us in Tampa, set everything up and put it in our screened in area without any issues. We love the spa and have shared the great experience with a few of or neighbors ... More
We had a great experience with South East Spas. We bought our hot tub a little over a year ago and have been able to use it a few times a week with no problem. We bought it over the phone due to the distance and they delivered it to us in Tampa, set everything up and put it in our screened in area without any issues. We love the spa and have shared the great experience with a few of or neighbors who are also looking into different hot tubs. Less
They have everything you need when it comes to Big Green Eggs, I was even tempted to buy the huge one they have in their store! I go here weekly to pick up charcoal, great guys.
We just bought a challenger series swim spa and we can’t wait to get it delivered! We live in Jacksonville and were able to see a swim spa and purchase it at a great price. LOVE the style of the swim spa and can’t wait to have it in our backyard!
Purchased a new grill from this place, top notch service. They took the time to answer all my questions as I am a fist time buyer of a wood charcoal grill. They also stand by their products from loading / unloading and even service...For example the wheels were defective from the manufacturer and they are expediting a warranty replacement/refund for me without hesitation. Zack the sales manager... More
Purchased a new grill from this place, top notch service. They took the time to answer all my questions as I am a fist time buyer of a wood charcoal grill. They also stand by their products from loading / unloading and even service...For example the wheels were defective from the manufacturer and they are expediting a warranty replacement/refund for me without hesitation. Zack the sales manager, also gave me some great tips on how to use it. He has a great deal of knowledge on the product line Less
Great company to work with, found a hot tub and have used it for the past three years! Will never buy another brand again after having the legend series hot tub.
Bought our outdoor kitchen here and use it 3 or 4 days a week, its just what we need in our Florida home! It’s a great set up and the process was seamless, not sure I can ask for anything else.
I purchased my Michael Phelps MPL 800 Hot Tub from the Myrtle Beach Hot Tub Expo. I have owned two other hot tubs and was researching to purchase another one. My priority was a quality made tub, with a great warranty. I decided against a Costco or Sams hot tub that would be shipped and left curb side. The National Hot Tub Expo turned out to be a great decision! Their sales reps were know... More
I purchased my Michael Phelps MPL 800 Hot Tub from the Myrtle Beach Hot Tub Expo. I have owned two other hot tubs and was researching to purchase another one. My priority was a quality made tub, with a great warranty. I decided against a Costco or Sams hot tub that would be shipped and left curb side. The National Hot Tub Expo turned out to be a great decision! Their sales reps were knowledgeable and helpful and the hot tub was delivered the next day onto our back patio and they called with a delivery time and communicated well about the details. We paid an electrician to hook up the electrical box and connect it. The hot tub is fantastic and their customer service is amazing and super helpful!! We have been enjoying the tub almost every night and 5 adults fit comfortably, the lights and fountain are very fun too! So happy! Less
We went to a handful of places to look at swim spas in south Florida and we ended up finding an amazing spa a South East Spas. We had trouble getting a swimming pool due to HOA requirements and after a little digging we found that a swim spa would be a great alternative and would even cost less at the end of the day. We looked at probably 5 different brands and 10 different styles and ended up ge... More
We went to a handful of places to look at swim spas in south Florida and we ended up finding an amazing spa a South East Spas. We had trouble getting a swimming pool due to HOA requirements and after a little digging we found that a swim spa would be a great alternative and would even cost less at the end of the day. We looked at probably 5 different brands and 10 different styles and ended up getting the Michael Phelps swim spa. It is AMAZING! We get the best of both worlds with the performance swim spa side and hot tub options, and it’s even better than a pool. We are so happy with our purchase and have been using it every day since we got it, which is about 6 months ago. South East Spas provides an amazing product and we highly recommend them! Less
Great people and easy to work with, the best hot tub company in south Florida!
Everyone should have a hot tub, it’s the best thing we have bought in a long time! We love our hot tub and wouldn’t want any other. It’s been a year and still going strong!
I purchased my spa at the New Orleans spa show. The spa I purchased was a floor model. I received the spa at my home and it was placed in position by the crew that made the delivery. A couple of days later I had an electrician connect the spa. The lightning system is not working properly and the spa is stuck in test mode. After reading the manual I had to contact a service technician. Southeast s... More
I purchased my spa at the New Orleans spa show. The spa I purchased was a floor model. I received the spa at my home and it was placed in position by the crew that made the delivery. A couple of days later I had an electrician connect the spa. The lightning system is not working properly and the spa is stuck in test mode. After reading the manual I had to contact a service technician. Southeast spas was contacted to report the problems and now it’s a waiting game. Should have bought from a local vendor. Less
We recently purchased a twilight hot tub in West Palm Beach and we love it. The quality is the best we’ve seen and it does everything needed to help me relax at the end of the day. Thank you to Chris who helped us find the awesome spa!
Weird that they don't post their prices online.
Zach makes you feel like family.. Thank you Southeastern Spas West Palm. I recommend them to anyone. Sales Service is top notch.
Zack was fantastic & his knowledge of spas & their features was great. We love our Master Spa!
Just moved back to my family home back in WV (from Cincy, OH area) and sold my previous (working) Legend spa with my house. Local masterspa dealer in WV didn't carry the Michael Phelps Legend series. I contacted MasterSpas and I was referred to South East Spas in West Palm Beach, Florida. I thought it was a mistake? Florida dealer to take care of me in WV?....Ok, hold my beer, I'm gonna try s... More
Just moved back to my family home back in WV (from Cincy, OH area) and sold my previous (working) Legend spa with my house. Local masterspa dealer in WV didn't carry the Michael Phelps Legend series. I contacted MasterSpas and I was referred to South East Spas in West Palm Beach, Florida. I thought it was a mistake? Florida dealer to take care of me in WV?....Ok, hold my beer, I'm gonna try something. So, I called and spoke with Chris at South East Spas. Was going to order the LSX-800, but none in stock due to Covid lockdown-everyone buying hot tubs and pools!! Looked at the larger Legend LSX-900, what a work of art! It was the next size up of my previous Legend spa with 2x the jets!. Ok, sign me up. Chris had the exact model and color scheme I wanted (last one of course!). Well, it took a little longer to get to me after I bought it, seems the tub was off on a pleasure tour-showing off and what not. Once it was finished with it's last 'concert', it was shipped to me, ALL THE WAY UP in West Virginia. Ya hear me? 14 h 26 min (982.9 mi) ONE WAY. Go find that kind of customer service somewhere! I tried local, but they didn't carry the line I wanted. These guys at South East Spas delivered! Hot tub arrived on Friday evening AFTER business hours on July 3rd! In a panic due to late arrival, Chris walked me thru the final steps of delivery. That is being customer focused. So, for all you people wanting a hot tub with sterling customer service, give these guys a call and tell them the Hillbilly in WV sent ya! Oh, and did I mention this thing has beverage holders in it? They light up and fits the Yeti ! Check the pic......... Less
My brand new spa by clarity spas was purchased at south east spas in west palm beach Florida and Delivered on July 1.2020 my sales person was Zach he was awesome very professional the price was right even offered to take away my old spa the delivery guys Brandon and the crew was awesome I am very happy I would recommend this company to everyone and they have a fantastic sale going on that I don’t... More
My brand new spa by clarity spas was purchased at south east spas in west palm beach Florida and Delivered on July 1.2020 my sales person was Zach he was awesome very professional the price was right even offered to take away my old spa the delivery guys Brandon and the crew was awesome I am very happy I would recommend this company to everyone and they have a fantastic sale going on that I don’t think anyone in Florida can beat they also follow up to see how was every thing went they me Chemical start up kit so CynthiaTravelingQueen will be back Less
The best experience ever with this spa I really recomend my friends to stop by!!🎉🎉🎉
My spa was delivered promptly. Salesman were very nice and informative. Delivery men we also very helpful and courteous. When we needed help with our first chemical application, PHILIP the owner was kind enough to help us through our first application. Over all it was a good experience. I just love my new Swim Spa!
Great company to do business with.
We are very happy with our new spa and would definitely recommend South East Spas! Zach is amazing....very helpful - thank you Zach!!!!
I will definitely recommend South East spas, knowledgeable staff!!
Bought a master spa about 1.5 years ago... even though we are from Central Florida..great service and good people to deal with....parts counter great also...
South East Spa are #1hot tub-spa dealer for a reason and they sure did prove it to us this week!! Last weekend we decided to get a hot tub to add to our gorgeous backyard. We went to South East Spas showroom due to their outstanding customer reviews. We were extremely happy with our choice as the sales transaction was as smooth as can be. Our sales guy was Zack!! Super awesome and sweet pers... More
South East Spa are #1hot tub-spa dealer for a reason and they sure did prove it to us this week!! Last weekend we decided to get a hot tub to add to our gorgeous backyard. We went to South East Spas showroom due to their outstanding customer reviews. We were extremely happy with our choice as the sales transaction was as smooth as can be. Our sales guy was Zack!! Super awesome and sweet person to do business with. Very knowledgeable of the products which was great as we didn't know too much. He offered many suggestions and options and most importantly didn't rush nor push us into anything. Bought a Master Spa Twilight 7.2 that day and the following few days went back to get the Covana Oasis Cover for the hot tub-- pricey item but it sure does complete the setup of our backyard. Our delivery crew guys were also on point and very communicative as well as concerned with what I wanted. The Customer Service Rep- Christy at South East Spa, was also very attentive and prompt during the sales process. Overall, you will find a great team at South East Spa for your backyard renovation needs and wants! Best place to go for your hot tub- swim spa & outdoor kitchen dreams!! Less
Bought from Zackary at an off site event in Melbourne back in February 2020. They didn't have the color I wanted on the floor but said there was one at the factory but it would be 3 - 4 weeks for delivery. I gave them a $2,200 deposit (big mistake). Got a call on February 25th confirming my order, address etc, and was told I'd be looking at end of March, early April for delivery which was accepta... More
Bought from Zackary at an off site event in Melbourne back in February 2020. They didn't have the color I wanted on the floor but said there was one at the factory but it would be 3 - 4 weeks for delivery. I gave them a $2,200 deposit (big mistake). Got a call on February 25th confirming my order, address etc, and was told I'd be looking at end of March, early April for delivery which was acceptable to me. This delivery confirmation was e-mailed to me. I called on April 8th and was told the factory closed before my tub was shipped so it was going to be a couple months. I told her to cancel and refund my deposit and she said she'd get back to me. I didn't hear anything by April 13th so I emailed my Sales Rep, Zackary. He emailed me back immediately and said he'd follow up with her and get back to me. Heard nothing for 11 days so I sent an overnight letter on April 24th cancelling my order and to immediately return my deposit. They are refusing to return my deposit saying custom order take time. My order was not custom, it was a standard unit with zero optional items requested......buyer beware Less
During this difficult time dealing with COVID 19, the staff at Southeast Spas did an excellent job of providing timely and professional service to my home spa. Rachel coordinated the service in a friendly and proficient manner and the technician utilized all the necessary safety equipment (mask and gloves) while making all the needed repairs. Thank you for your dedication and professionalism. ... More
During this difficult time dealing with COVID 19, the staff at Southeast Spas did an excellent job of providing timely and professional service to my home spa. Rachel coordinated the service in a friendly and proficient manner and the technician utilized all the necessary safety equipment (mask and gloves) while making all the needed repairs. Thank you for your dedication and professionalism. You are both an asset to your organization. Less
We purchased a hot tub and Zack was our sales associate. Everything was great until delivery. The 2 men who delivered the tub could have been more cautious. The tub almost landed in the lake while they were making the turn. It slid off the hand truck. They broke 2 tiles on the patio. The bottom of the hot tub was banged up and scraped. Two end panels were damaged. It took several persistent pho... More
We purchased a hot tub and Zack was our sales associate. Everything was great until delivery. The 2 men who delivered the tub could have been more cautious. The tub almost landed in the lake while they were making the turn. It slid off the hand truck. They broke 2 tiles on the patio. The bottom of the hot tub was banged up and scraped. Two end panels were damaged. It took several persistent phone calls to finally begin to get resolution. 3 weeks later, someone came to repair the end panels, but was not informed about the damaged wood on the bottom that needed painting. And we were reimbursed for the tile damage. Lots of miscommunication and just ok customer service after the sale. Hope if we need assistance things will be better in the future. Less
By far one of the worst company I have ever dealt with. For starters they’re Manager Zach will say and do anything for you until you purchase the spa, swim spa Or any of their products. After the payment goes through good luck, he will no Longer available to help. I have asked to speak to the manager or owner. But they won’t put me through. They say I Have to speak to Zach, which is no goo... More
By far one of the worst company I have ever dealt with. For starters they’re Manager Zach will say and do anything for you until you purchase the spa, swim spa Or any of their products. After the payment goes through good luck, he will no Longer available to help. I have asked to speak to the manager or owner. But they won’t put me through. They say I Have to speak to Zach, which is no good at resolving the issues you may have. Less
I purchased a traditional style sauna from southeast spas . I am very happy with everybody and the product . Highly recommend them
Excellent customer service!!! We are so happy with our new Spa. I will recommend 100% South East Spas. Please, go visit them GREAT sales going on.... Dr. Luzuriagga.
PURCHASED A TWILIGHT SERIES SPA AT SHOW AND THEY HELD IT FOR ME FOR 8 MONTHS TILL MY NEW HOUSE WAS FINISHED WITH NO EXTRA CHARGES AND DELIVERED IT 2 1/2 HOURS AWAY. HAD GREAT CUSTOMER SERVICE AND WOULD RECOMMEND THEM TO ANYONE. LOVE THE SPA
High pressure sales tactics got me to purchase this spa from blowout spa sale at Hertz arena in ft. myers in January 2020. They did not deliver on agreed day they reschedule for another day and were late. Also did not screw cover on. Have contacted them 3 times every time I get a promise of a call back from a tech and as of February 24 still have not heard from them cover still flapping in wind
Good ideas and nice people.
I've now left 3 messages for Zack at x156 without a call back... I previously took down a 1-star review in exchange for getting my $530 deposit back, in which it has now been 10 days and still no refund. Just communicate with me and give me an update, that's all I'm asking. It's unfortunate this company has such a poor process of handling customers (check out their Yelp reviews). Maybe I'll ge... More
I've now left 3 messages for Zack at x156 without a call back... I previously took down a 1-star review in exchange for getting my $530 deposit back, in which it has now been 10 days and still no refund. Just communicate with me and give me an update, that's all I'm asking. It's unfortunate this company has such a poor process of handling customers (check out their Yelp reviews). Maybe I'll get a call back from this review? Less
Love our Hot Tub...... EXCEPTIONAL customer service!
I purchased a Master Spa Trainer from South East Spas in Ft. Myers, Fl. and its a great swim spa. The people that work for SES are very helpful and easy to work with. I highly recommend this company and what they offer.
Phenomenal guys in here. So I'm in the market for a hot tub and this place was recommended by a friend.... I walked in to a few questions while also asking about a hot tub that I found online somewhere else. The guys looked at the tub online and were completely honest saying that that tub was a really good deal. They could have said something completely negative about it, but no, they were hon... More
Phenomenal guys in here. So I'm in the market for a hot tub and this place was recommended by a friend.... I walked in to a few questions while also asking about a hot tub that I found online somewhere else. The guys looked at the tub online and were completely honest saying that that tub was a really good deal. They could have said something completely negative about it, but no, they were honest and recommended that I purchase the tub online. Philip and Peña, you guys didn't have to give the advice you did. Thank you for your honesty and I'll be sure to recommend you to my friends as well. Less
I bought my spa from an expo in Jacksonville over 2 years ago and it's been a flawless experience. Still runs great with no issues and have to I'm glad we chose Master Spas
Bought a Twilight 7x7 here 4 years ago and so far it's still running great. Easy place to find what you need for your tub and reasonably priced. I would recommend.
After purchasing a Michael Phelps trainer 19, there were a few things that needed to be rectified with our swim spa. After shipping the components we needed to our house, your service technician Tommie was sent to install the needed items to our pool. I can't say enough nice things about this young man, he went way out of his way to make us happy, and handled a very difficult task with ease. Your... More
After purchasing a Michael Phelps trainer 19, there were a few things that needed to be rectified with our swim spa. After shipping the components we needed to our house, your service technician Tommie was sent to install the needed items to our pool. I can't say enough nice things about this young man, he went way out of his way to make us happy, and handled a very difficult task with ease. Your company should be proud to have him as an employee. in a world where customer service is a lost art form, he stands out as an extra effort guy who cares. Thank you Southeast Spas for sending him , Don Miller Less
Happy with our new Hot Tub. South East Spas was easy to deal with and delivery was made in a timely manner.
Excellent experience! Salesperson Zack was very helpful and the process was very fluid. Would definitely use them again for my next purchase!
The best tubs ever!!
We purchased the 6.2 Twilight series tub. It's amazing, we just love it. We have owned two Hot Springs Sovereign Hot tubs which we kept for ten years each and thought they were amazing. But, the Master Spas Twilight tubs jetting and placement of jets are worlds better. Overall their controls and features are superior. We are older now and really appreciate the therapy jets on this tub. The ligh... More
We purchased the 6.2 Twilight series tub. It's amazing, we just love it. We have owned two Hot Springs Sovereign Hot tubs which we kept for ten years each and thought they were amazing. But, the Master Spas Twilight tubs jetting and placement of jets are worlds better. Overall their controls and features are superior. We are older now and really appreciate the therapy jets on this tub. The lighting and water falls are pretty cool also. If you're going to buy a hot tub, we highly recommend South East Spas. We were blown away by the quick delivery time and setup. Speaking of set up, the young men who delivered our tub were very nice and professional. We have had a couple of opportunities to contact different people at South East Spas and every time these people have exceeded our expectations. It's very refreshing to deal with professional and friendly dealers like South East Spas. Less
Went into the business for parts. The girls in the parts dept were very helpful but said part guy wasn’t in. They took pictures of the part I needed and said he would call me. Well that has been THREE weeks and after I called two times but NOTHING
Just needed a small drain plug today. After the nice young ladies call ended with a customer she contacted her service manager. He directed her to a rack of motors where she pulled a drain plug for me. This was exceptional service.
Great service and excellent prices . Go see zach , he’s your guy in the spa business . Highly recommended.
great service help set up our hot tub very friendly and helpful
We recently bought a Master Spas TS240 hot tub. The Dealer for Master Spas in Florida is South East Spas. I was a little concerned because we live about 300 miles from the West Palm location and I thought the service might not be that good. I was completely wrong. The tub was delivered and set up when promised. I had a few questions in the following weeks and a quick call to South East got me a p... More
We recently bought a Master Spas TS240 hot tub. The Dealer for Master Spas in Florida is South East Spas. I was a little concerned because we live about 300 miles from the West Palm location and I thought the service might not be that good. I was completely wrong. The tub was delivered and set up when promised. I had a few questions in the following weeks and a quick call to South East got me a prompt answer. They are a good company to deal with. Less
Had a few problems with the lights on my new spa. Called the salesman several times about the problem he said he would contact someone. After talking and texting the salesman for almost two weeks finally Rachel called me. Rachel was very very nice and helpful. With her help I hope to have my lights fixed soon. I will give the salesman two stars he was nice but took to long. Rachel gets five star... More
Had a few problems with the lights on my new spa. Called the salesman several times about the problem he said he would contact someone. After talking and texting the salesman for almost two weeks finally Rachel called me. Rachel was very very nice and helpful. With her help I hope to have my lights fixed soon. I will give the salesman two stars he was nice but took to long. Rachel gets five stars 9/25/19 service Dept SUCKS they still have not called me back or scheduled repairs had the spa over a month. I give them minus 5 stars Less
Purchased our swim spa at the Hot Tub Swim Spa Expo in Port St. Lucie. We were greeted by TJ who was very knowledgeable and answered all our questions. Philip come out to determine the best location in our yard and after months of backyard preparation our pool was delivered and we have been enjoying it immensely. Racheal, in customer service, is very professional and helped us with all aspects ... More
Purchased our swim spa at the Hot Tub Swim Spa Expo in Port St. Lucie. We were greeted by TJ who was very knowledgeable and answered all our questions. Philip come out to determine the best location in our yard and after months of backyard preparation our pool was delivered and we have been enjoying it immensely. Racheal, in customer service, is very professional and helped us with all aspects of swim spa ownership. Thank you South East Spas. Less
I recently purchased a Master Spa Trainer 19 swim spa from an event in Florida from Southeast Swim Spa. Originally I was disappointed in the whole experience. After Southeast Swim Spa learned of my experience I immediately got a call from Zack, their representative. I was highly impressed by his listening to all my concerns and issues, from purchase to the present without interrupting one time. H... More
I recently purchased a Master Spa Trainer 19 swim spa from an event in Florida from Southeast Swim Spa. Originally I was disappointed in the whole experience. After Southeast Swim Spa learned of my experience I immediately got a call from Zack, their representative. I was highly impressed by his listening to all my concerns and issues, from purchase to the present without interrupting one time. He seemed genuinely concerned and immediately began working on correcting any concerns. I began to get immediate calls from other service representatives like Rachael to begin the process of correcting any issues. The reason I bring these up is to say my experience with Southeast Spa correcting customer issues after purchase is now a confident one to review. They have gone above and beyond to make the whole experience one I can feel confident in the future to recommend to anyone. I love the Trainer 19. It is a great product and an outstanding tool to use as an investment in your health. The reason I include the above with my positive review is because as customers we need to have confidence in the company we invest such a substantial purchase with. The product I cannot say enough great things about. This is truly a great investment and the company has shown that they take pride in taking care of their customers even after the sale. Less
Quick and Easy. Hot tub purchased and delivered the next day. Instructions on setting it up were a little confusing compared to what the bottle said to do. So far, so good.
My husband and I recently purchased a spa with Zack and he has been fantastic. Helped with everything from getting the electric set up to financing. Totally recommend him to everyone!!!! Will definitely be coming back for our other outdoor purchases!
I recently purchased a Master Twilight hot tub from South East Spas. The experience was excellent and informative. I worked with Zach in their showroom for the shopping experience. He was patient, gave me plenty of time, explained a lot. He even encouraged me to climb in and out of the tubs right in the showroom. The hot tub was modeled to order and was available in the time frame promised. They ... More
I recently purchased a Master Twilight hot tub from South East Spas. The experience was excellent and informative. I worked with Zach in their showroom for the shopping experience. He was patient, gave me plenty of time, explained a lot. He even encouraged me to climb in and out of the tubs right in the showroom. The hot tub was modeled to order and was available in the time frame promised. They even held it for me for an extra six weeks since I was out of town. Delivery was smooth and as promised. They have called to follow up to see if I was happy and have encouraged me to contact them with any questions. Don’t shop for a hot tub without stopping by to see them Less
We didn’t want a big hot tub, and this one was perfect! We didn’t have a manual, so some of the jets weren’t working. I called Rachel the next day, and she walked me through everything to get the jets working and treating the water. She sent me a manual through email and by 5:00 that afternoon, my husband and I were enjoying our hot tub. I love the non slick interior, ease of adjusting the jets... More
We didn’t want a big hot tub, and this one was perfect! We didn’t have a manual, so some of the jets weren’t working. I called Rachel the next day, and she walked me through everything to get the jets working and treating the water. She sent me a manual through email and by 5:00 that afternoon, my husband and I were enjoying our hot tub. I love the non slick interior, ease of adjusting the jets and the easy control panel. We bought a floor model which was delivered the next day as promised, and we can’t be happier with our choice and the service. Less
Exceptional service from the sales team, to delivery crew to service department.
I recently bought a Swim Spa from South East Spas at the Daytona Spa Expo, at Bruce Rossmyers. My sales man Chad Moreton and his team were excellent!! They were able to help me in many ways. 1) They were able to help me get out of another contract from another company. The sale wasn't final so it was easy. But, they didn't stop there they were still concerned and wrote in their contract they wo... More
I recently bought a Swim Spa from South East Spas at the Daytona Spa Expo, at Bruce Rossmyers. My sales man Chad Moreton and his team were excellent!! They were able to help me in many ways. 1) They were able to help me get out of another contract from another company. The sale wasn't final so it was easy. But, they didn't stop there they were still concerned and wrote in their contract they would wait till the prior contract was officially closed. So, that I wouldn't end up with two Swim Spas. 2) Next I was going to the 14 foot therapool. The next day I got a call and they upgraded me to the trainer 12 Swim Spa. Chad and his team felt that would better fit for me and my family, for the same price. 3) Chad Moreton has been a big help till this day. He answers any questions I have and gets back to me in a reasonable time period. 4) When I call South East Spas they to answer any questions I have. 5) The guys they sent to deliver the Spa where professional and friendly! So, overall this company, Chad and his team have made buying the swim spa easy and painless!!! Less
People are friendly and very knowledgeable. The place to go tonic you're looking for a spa.
Bought a twilight 6.2 and love it! Delivery was timely the guys who delivered great! Ask my salesman also great especially when I needed help with a new sticker to cover the control panel the guys came out next day and replaced for free!!! Thank you southeast spas west palm beach!!!
Had a good buying experience and delivery was good. Still in the building process so the jury is still out on the spa itself. I was told our spa was new and the factory wrapping would be removed because they wanted to inspect it prior to delivery. Assuming it was closely checked prior to delivery, I did not notice that two side skirt screws were pulled out (holding the sides to the frame) unt... More
Had a good buying experience and delivery was good. Still in the building process so the jury is still out on the spa itself. I was told our spa was new and the factory wrapping would be removed because they wanted to inspect it prior to delivery. Assuming it was closely checked prior to delivery, I did not notice that two side skirt screws were pulled out (holding the sides to the frame) until after the delivery guys were gone. I will repair this myself when time allows and I can locate two longer brown colored screws. One other thing was the tie down straps for the top, they could have been screwed to the sides in a neater fashion. This I can repair also, but it will leave screw holes in the side of the spa. I understand it appears that I am a big complaint, I just wanted to point out the two minor items, and for just short of $10K total, almost perfection should be expected. Overall at this point (the spa has not been filled with water and actually operated as of yet), I am very happy with South East Spa's. Less
Absolutely love the spa. We were concerned that it would be difficult to get the spa into the location that we wanted, but the delivery men did an excellent job! Works great and every promise was kept. Highly recommend
Bought a H2X 15D which we love, hence the 2 stars. However it was delivered missing Spa Exercise Equip, which we had to call multiple times to have sent to us, it was also missing the correct chemical package, and after numerous calls the wrong chemical package was sent. The top/cover failed and a new one was sent leaving us to dispose of the 15’ x 8’ x’5” cover ourselves. From day one we have... More
Bought a H2X 15D which we love, hence the 2 stars. However it was delivered missing Spa Exercise Equip, which we had to call multiple times to have sent to us, it was also missing the correct chemical package, and after numerous calls the wrong chemical package was sent. The top/cover failed and a new one was sent leaving us to dispose of the 15’ x 8’ x’5” cover ourselves. From day one we have had problems getting the chemicals to balance. The literature provided with the Spa and all info online is very poor. We have called a multiple of time trying to get answers to the chemical balance issue to no avail, no one calls us back. The jet switch stopped working and after 3 weeks and many phone calls it is still broken. Now we are thinking of buying the WiFi module especially since the jet switch doesn’t work, and emails, phone messages, and phone calls with staff that are of little help, 3 weeks later we are still trying to get answers about the WiFi module. Lastly, my wife tore her rotator cuff opening the heavy cover so we tried to get some information on a cover lift and after 3 weeks of phone messages and emails no one has reached out to us. So to sum it up we love the H2X 15D but customer service is absolutely horrendous. Less
Not so great staff, good sales man, but when the parts on the Master Spa hot tub breaks in the first 30 days due to poor design they don't send some out to fix it like they said they would.. They will tell you anything you want to hear so you'll purchase. Unfortunately the design of the jets is very poor, 2 jet's faces fell off and were floating in the first 2 days. The flow valve nobs poor de... More
Not so great staff, good sales man, but when the parts on the Master Spa hot tub breaks in the first 30 days due to poor design they don't send some out to fix it like they said they would.. They will tell you anything you want to hear so you'll purchase. Unfortunately the design of the jets is very poor, 2 jet's faces fell off and were floating in the first 2 days. The flow valve nobs poor design too, 1 was frozen and would not turn , so only half of the tube jets even have water flow.. Way way over priced for the quality. Looks amazing in show room floor , but sitting in it and using it.. You'll soon see what I'm taking about. The $4,000 cheaper tub that I bought for my last house was so much better. Honest customer review , Derek Less
Just filled my new Balance 8 from South East spas ! They were great. From sales to questions and support after the sale. Highly recommend!!
South East Spas and Master Spas are both quality and world-class companies to work with. We purchased a made in America, Master Spa Twilight Series 240 spa. They told us when to expect delivery and what to expect when their guys arrived. The spa arrived at our house right on time and the crew making the delivery was professional and courteous. They brought all the necessary tools to efficien... More
South East Spas and Master Spas are both quality and world-class companies to work with. We purchased a made in America, Master Spa Twilight Series 240 spa. They told us when to expect delivery and what to expect when their guys arrived. The spa arrived at our house right on time and the crew making the delivery was professional and courteous. They brought all the necessary tools to efficiently place the spa in our lanai as we wanted it and were helpful with any questions that we had. After delivery, South East Spas called to ensure everything was satisfactory and they offered a contact for any questions we might have. I did contact them a day for two later via email with a question and they called me back within minutes. The spa is wonderful and the personal support is outstanding. I highly recommend South East Spas and Master Spas for anyone looking to invest in a spa in the future. Matt Blazewicz Less
So we bought our hot tub in September of last year at a fairgrounds in Springfield Mo which is an hour away. When it came time to deliver they brought the wrong color. The people I talked to at the main office said no problem they would take care of it & promised extra chemicals for the inconvenience. I had to wait on someone to come out & change out the panels(that had never done it before), the... More
So we bought our hot tub in September of last year at a fairgrounds in Springfield Mo which is an hour away. When it came time to deliver they brought the wrong color. The people I talked to at the main office said no problem they would take care of it & promised extra chemicals for the inconvenience. I had to wait on someone to come out & change out the panels(that had never done it before), then it got too cold to get it wired, now I'm in my busy time & still haven't got it wired yet. Well it's been nothing but an inconvenience the home office won't return my calls & never sent the chemicals they promised so I've given up on them. DON'T BUY FROM THESE CROOKS! If there is ever a next time I will buy local so at least I can go into the store for help or at least be able to picket outside! Less
I want to thank South East Spas for their professional and ethical response to our Spa's problems. After extensive technical support and many attempts to repair our spa, South East Spas leadership decided to replace my faulty spa with a new comparable spa. I comment South East Spas outstanding , first class business practices and excellent service. Sincerely, John & Susan Boggess of Jupiter, FL
Outstanding customer service! Everyone has been extremely helpful and professional since we purchased our swim spa. We had been looking at another swim spa and happened to visit a promotional event and found this company and brand. We were first off impressed by the company’s representatives we met. They were both knowledgeable and understanding of what our needs were from a therapeutic per... More
Outstanding customer service! Everyone has been extremely helpful and professional since we purchased our swim spa. We had been looking at another swim spa and happened to visit a promotional event and found this company and brand. We were first off impressed by the company’s representatives we met. They were both knowledgeable and understanding of what our needs were from a therapeutic perspective. They explained in detail the product and answered every question that we had appropriately. They were not trying to make quick sale to us, but matching us to the correct spa. I felt their pricing was fair and competitive with what was on the market. From the purchase to the delivery thus far everything has gone really well. Rachel was amazing! She walked me through every single step of setting up the spa initially. She treated me like a friend instead of a customer. This was a large swim spa we purchased and I was concerned about getting the spa going and treating the water properly/even though I had instructions . She stuck with me throughout the set up emailing me easy detailed instructions and explanations. Also we had several phone conversations. Not only was this appreciated but was a reinforcement that gave me the confidence I can do this by myself from here on out. The water in the spa is sparkling clear and perfectly balanced. . We looked forward to many days ahead of walking out our bedroom door for low impact exercise and spa therapy. Less
Great Service. Researching hot tubs online was too overwhelming. It is better to see the models in person. Staff was very knowledgeable and helpful. Delivery was very easy.
Wonderful customer service!! Wonderful products!!
We love our new Master Spa and use it almost everyday! Customer service has been great and helpful as well!
We looked several places before we purchased our spa from South East Spas. They were very knowledgeable, not high pressured and very competitively priced. When we got our spa delivered, we made one phone call to the service department and they walked us through every aspect of the spa. This is one company that actually takes an interest in their clients and delivers on their promises. We woul... More
We looked several places before we purchased our spa from South East Spas. They were very knowledgeable, not high pressured and very competitively priced. When we got our spa delivered, we made one phone call to the service department and they walked us through every aspect of the spa. This is one company that actually takes an interest in their clients and delivers on their promises. We would highly recommend them. Less
We have had the absolute BEST experience with South East Spas. Zack, our sales professional is fantastic. The delivery was also wonderful. We have purchased spas in the past and this is by far, the BEST spa company we have dealt with.
Great hot tub with all the features I wanted. The sales staff did a great job explaining everything and made the purchase process go very smoothly.
The sales staff was great, answered all my questions and made the purchase a seamless process without pressure. Great company, great staff, and I LOVE my spa!
The ease of purchase and Peter's knowledge made the experience very pleasant. Delivery was handled efficiently and quickly. I would say the only drawback was calling the assistance line which is available for questions...was told of their availability but when you call after a wait you are asked to leave a number so they can get back to you..not the best for a new spa owner..but used the onlin... More
The ease of purchase and Peter's knowledge made the experience very pleasant. Delivery was handled efficiently and quickly. I would say the only drawback was calling the assistance line which is available for questions...was told of their availability but when you call after a wait you are asked to leave a number so they can get back to you..not the best for a new spa owner..but used the online videos and have muddled through. Overall sales and service during purchase was excellent. Less
I bought my hot tub in February 2017 (two years ago) and remain very pleased. After-sale support has been great. I haven't experienced any mechanical problems, but I did have a lot to learn about keeping the water pristine. The staff at South East Spas are extremely friendly and knowledgable, and without their help I'm not sure I would be having such a great experience with our hot tub. They also... More
I bought my hot tub in February 2017 (two years ago) and remain very pleased. After-sale support has been great. I haven't experienced any mechanical problems, but I did have a lot to learn about keeping the water pristine. The staff at South East Spas are extremely friendly and knowledgable, and without their help I'm not sure I would be having such a great experience with our hot tub. They also sell only quality products. Two years later I've forgotten just what I paid for the hot tub but I have no problem remembering how much we enjoy it! If I ever wanted/needed another hot tub I would go straight back to South East Spas. Less
Great Staff !!!!Great Service !!!Hot Spa!!!!!! “Honey, could you bring me out another beer?!!!!!!”
My wife and I purchased a Getaway Ocho Rios SE from South East Spas. The Customer support is outstanding. We love that with the exception of the small control panel it is MADE IN THE USA.
Both the sales staff and delivery men were wonderful to deal with. They explained everything to us and answered all of our questions.
Since the below post, Ivan has reached out to me several times to ensure everything is working properly. I am happy to say there has been no additional malfunctions with the hot tub or the swim spa and that I have had timely responses on two concerns which were not issues but me learning about my spa. I love my made in the USA hot tub and swim spa and even after the initial frustration I am ha... More
Since the below post, Ivan has reached out to me several times to ensure everything is working properly. I am happy to say there has been no additional malfunctions with the hot tub or the swim spa and that I have had timely responses on two concerns which were not issues but me learning about my spa. I love my made in the USA hot tub and swim spa and even after the initial frustration I am happy with the decision to buy from South East Spas. Ivan has worked hard to ensure I am a happy customer and South East has proven that I can count on them for excellent service. Where ever your spa or hot tub ask about how many staff they have in service and their turnaround time to fix anything. I bought mine from a PSL civic event from South East Spas location. I had to keep a list of issues and dates they came to the house. From delivery all the large jets didn’t work and 4 months later they are now working. The pump went bad 2 months after it was delivered. After it was fixed, it was leaking water for days because they couldn’t get back out to fix it. They were going to comp me a cover that they had an open invoice for. The only problem is I showed them proof I paid for it before it was even delivered. That is the short list. Less
Knowledgeable & friendly staff
We have had our spa for six months and thoroughly enjoy it. Zach was very helpful in picking the right one for our needs. Highly reocmmend.
Sales was excellent. Delivery was done on time and very professionaly. A follow up call by South East spas was done to make sure everything was going well and an email sent with details to assist on pool chemistry. The spa is everything they said it would br
Excellent service!! Quick delivery, was soaking in our new spa that night! Easy no hassle great transaction! We love our new spa!!!
We LOVE our new spa!!
Everyone made it so easy and pleasant.
Excellent service, love my hot tub!!!!
Huge thank you to the company and there delivery staff. My wife and I are enjoying our tub.
great customer service Zach not only help us on the phone today (I sent an email and HE called me) but when we got to the store today he was a great help there. Zach is very friendly and knows his products
When the hot tub was delivered one of the corner pieces was missing as well as one of the knobs I did not get anything to show that these parts were owed to me and I have not heard anything yet. All in all it has been a very good experience though.
Really have had a great experience with this team of spa dealers. They delivered on time like they said, were very friendly from the time we walked in the door and to the time of delivery. We would recommend these spas. We are enjoying our spa more & more every day! Thank you!
Outstanding company the process was very easy and the team took care of me! I got a great deal! Zack was super helpful!
Great overall experience! Knowledgeable, professional and easy to deal with staff. High quality product for a reasonable price and made in the USA. Highly recommend.
Great customer service, own the clarity balance 7 for around six months and love it.
We have researched and studied hot tub spas for many years. I knew from past research that Master Spas were one of the best. We finally made the decision and purchased one at the Pensacola fairgrounds show. We got a fantastic deal. We purchase the HL630L Healthy Living 4 seater lounger. South East spas worked with us while we had a Florida room built. They helped us arrange delivery and th... More
We have researched and studied hot tub spas for many years. I knew from past research that Master Spas were one of the best. We finally made the decision and purchased one at the Pensacola fairgrounds show. We got a fantastic deal. We purchase the HL630L Healthy Living 4 seater lounger. South East spas worked with us while we had a Florida room built. They helped us arrange delivery and the delivery guys were great. They helped us put the cover lift in place. We we're very pleased with the whole process. The spa looks great in a 15 by 24 foot Florida room and the bathing experience is wonderful in that tub. I have had contact with many people at that dealership during the purchase and delivery process and had all my questions answered. They are very helpful and knowledgeable to the customer. I would recommend them to anyone. Less
I was looking online for a hot tub company since I had Surgery on my back not so long ago. My husband and I came across South East Spas since it was the first recommendation. We stopped by the other day looking around, the staff was very friendly and helpful. And we finally found the perfect spa I wanted. Definitely recommend this place if your looking for a hot tub.
Thank you Rachael and David for helping me with any questions about my great spa...you are so easy to talk to and quick to get whatever I may need..I'll always refer you to anyone looking to invest in a great spa!! I use mine daily and love every minute that I am in it..my best investment yet..and a wonderful team that supports me..Sincerely, Steve Hart
Very friendly staff and very fast delivery. Highly recommend! Thanks South East Spas!
The guys that came over and deliver the jacuzzi excellent workers they put the tub exactly where I wanted ,they delivered on time they were patient putting things together
We purchased our spa during a local expo and right from the start we worked with very well informed and friendly personnel. They were totally knowledgeable about all of the various models and guided us to the perfect spa. They are very reputable and would highly recommend thi this company.
After going to the spa expo in Myrtle Beach, SC and talking with Jason, we decided on MasterSpa. The sales staff from Southeast Spas have already contacted us, and we are looking forward to using our new spa.
Great service, friendly employees and awesome follow-up with superb spas. Highly recommend!
South East Spas is a family run business. They give excellent customer service and really care about their customers. We purchase a hot tub from them and a gas grill out door kitchen set up. They came and installed everything for us. It was that easy! I can get all my filters and chemicals at their shop in West Palm or if needed they have mailed them to us. We highly recommend South East Sp... More
South East Spas is a family run business. They give excellent customer service and really care about their customers. We purchase a hot tub from them and a gas grill out door kitchen set up. They came and installed everything for us. It was that easy! I can get all my filters and chemicals at their shop in West Palm or if needed they have mailed them to us. We highly recommend South East Spas . Less
I went in looking for a spa to replace 15 year old rec warehouse spa. This place was unbelievable. I found 2 models that would be great replacements for my old spa. All the models were working and the water crystal clear. The saleman, Zack, was very knowledgeable and patient with all my questions. I wasn't able to make up mind that day, but I will be back with my hubby to seal the deal. He was... More
I went in looking for a spa to replace 15 year old rec warehouse spa. This place was unbelievable. I found 2 models that would be great replacements for my old spa. All the models were working and the water crystal clear. The saleman, Zack, was very knowledgeable and patient with all my questions. I wasn't able to make up mind that day, but I will be back with my hubby to seal the deal. He was very understanding and I didn't feel overpressured like some other rec warehouse companies. I noticed they also sold the big Green Egg and other BBQ units. This place definitely has it all for enjoying your outdoor pation and yard. I would highly recommend them to family and friends. Easy to find off of Okeechobee Blvd, west of I-95.😎 Less
Went looking for outdoor kitchens in West Palm Beach and found this place! They have the most amazing indoor setup for outdoor kitchens and the staff was so helpful! Along with many different price ranges to fit your budget they also have so many varieties I was shocked! I spoke with the owner Phil and we can’t wait to have our new outdoor kitchen installed!
Southeast Spas has great customer service and world class spas. They worked with me for almost 9 months while I was having my pool built. Everything from talking to the sales rep, technical adviser, to the shipping department was was professional and informative. They really worked with me to get it delivered on time. I am really glad that I was able to meet Phillip and sit down with him at the v... More
Southeast Spas has great customer service and world class spas. They worked with me for almost 9 months while I was having my pool built. Everything from talking to the sales rep, technical adviser, to the shipping department was was professional and informative. They really worked with me to get it delivered on time. I am really glad that I was able to meet Phillip and sit down with him at the very beginning because he put everything into motion and set it all up to have the exact hot tub I wanted built to the way I wanted it. I can't recommend this company enough. Less
My wife and I are extremely happy with our new spa. After reviewing many different brands, we couldn't have gotten any better bang for our buck!!! Highly recommended you check one out for yourself!
We are very pleased with South East Spa service from the moment we walked in to check out spas. Philip was terrific! Very knowledgeable about the spas AND we truly felt he cared about us as the customer and welcomed us into the South East Spa family. Upon delivery, a couple items were missing. We called and the items were shipped Next Day Air! Excellent customer service. We can't wait to try our ... More
We are very pleased with South East Spa service from the moment we walked in to check out spas. Philip was terrific! Very knowledgeable about the spas AND we truly felt he cared about us as the customer and welcomed us into the South East Spa family. Upon delivery, a couple items were missing. We called and the items were shipped Next Day Air! Excellent customer service. We can't wait to try our new spa! 😀 Less
I needed to get a couple of gaskets for my hot tub, it was a Sunday afternoon at 2pm and Zack who was in the shop was so very helpful
Absolutely one of the worst places I have ever seen. Sent them to measure a lid and order it, which takes 3 weeks. After seeing them at the property measuring, I follow up with them 3 weeks later and they lost all paper work and told me they have no idea what I was talking about. Then they go on and cuss me out over the phone. Would not recommend doing business with these folks. Very rude a... More
Absolutely one of the worst places I have ever seen. Sent them to measure a lid and order it, which takes 3 weeks. After seeing them at the property measuring, I follow up with them 3 weeks later and they lost all paper work and told me they have no idea what I was talking about. Then they go on and cuss me out over the phone. Would not recommend doing business with these folks. Very rude and unprofessional. Would give it negative stars if I could. Less
I was at South East Spas for about an hour today and feel compelled to write that these guys are extremely knowledgeable about their products. I've done a lot of research on hot tubs and believe that they have one of the largest selections in South Florida. I bought a brand new Master Spas tub and can't wait to enjoy it! Thank you guys!
Great service from start to finish ! Highly recommend South East Spas !
What a great experience buying our hot tub!!!! Philip listen to our needs in a hot tub and they keep there word and great customer service!! They treat you like family:) I will send all my family and friends to South East Spa.
My experience has been a pleasurable one since my first encounter at the Port St. Lucie Spa Event to ordering supplies. Wiley and Jessica have been great to work with as customer service support personnel. The delivery team did an excellent job restoring my screen room area after delivery. Supplies were easy to order, bundled by spa model, and delivered to my door. They make it too easy to enj... More
My experience has been a pleasurable one since my first encounter at the Port St. Lucie Spa Event to ordering supplies. Wiley and Jessica have been great to work with as customer service support personnel. The delivery team did an excellent job restoring my screen room area after delivery. Supplies were easy to order, bundled by spa model, and delivered to my door. They make it too easy to enjoy your spa. Jim R. Less
Very informative on product, clean and friendly. Say Hi to Oliver the puppy
Purchased a hot tub, looking forward to enjoying it. Everyone especially Ivan has gone above and beyond to ensure our satisfaction. Thank you everyone has been 100% professional and helpful. Highly recommend if you are looking to buy a hot tub go here!
Terrible experience with delivery. Total lack of communication. Never, ever called me back.
I want to say thank you to South East Spas for my TS7.2 Twilight series spa I love it. And I also want to thank Zack Pena for helping. He definitely knows his tubs. Keep up the good work.
Bad deal gone GOOD! I bought a used, one-year old spa from Phillip at a Mega Blowout in Port Saint Lucie. The maintenance/delivery crew were on-time and a great bunch of guys. After I filled the spa, I discovered a leak just above the main pump. The area, one of the jets and the spa skin just above, had previously had a field repair that I did not see when I inspected the spa before I finalized t... More
Bad deal gone GOOD! I bought a used, one-year old spa from Phillip at a Mega Blowout in Port Saint Lucie. The maintenance/delivery crew were on-time and a great bunch of guys. After I filled the spa, I discovered a leak just above the main pump. The area, one of the jets and the spa skin just above, had previously had a field repair that I did not see when I inspected the spa before I finalized the purchase. Phillip sent Steve to re-repair. After three attempts, Phillip decided to replace the spa with a brand new 2017 model. Considering that after the second repair attempt, I was starting to panic that I just paid a lot of money for a leaking spa, I was a very happy customer when the delivery crew showed up 7 am the following week with the brand new spa. But the best part was the great service I got from every member of the team at Southeast Spas; sales, admin, maintenance, delivery, scheduling. It's hard to find that level of care and enthusiasm today. Less
I live on the other side of the state but decided to buy from Steve at Southeast Spas. I've had my Master Spa since April and I love it! Steve helped me get the water just right when I first got the spa and it's so easy keeping the water clean and beautiful. The delivery men were incredible. The spa is on my lanai with just one inch on each side to spare. They did a great job.
Friendly staff members. Great products. Love the show room.
Great place to see new spas and get parts for your old spa
Steve Sharp ,Ivan and the entire service staff at South East Spa are professional, customer service oriented, and well trained. Last week we called to find out why the swim spa would not start after draining. Ivan told us to check the fuse. My husband waited till after they were closed to try to find it. He could not. When we called today, Steve Sharpe walked us through it. He was very patient wi... More
Steve Sharp ,Ivan and the entire service staff at South East Spa are professional, customer service oriented, and well trained. Last week we called to find out why the swim spa would not start after draining. Ivan told us to check the fuse. My husband waited till after they were closed to try to find it. He could not. When we called today, Steve Sharpe walked us through it. He was very patient with us. He told us how to locate and remove the fuse and offered to mail us one if we could not locate one . When my husband put the fuse in, we recived an error message. A call to Steve Sharp had the spa running within 30 seconds. We do not have a service dealer within hours of us. We are very greatful for their help. Less
Worst experience ever! I would never purchase from this company again. First, we asked that the spa not have the plastic removed until after delivery. Spa arrived dirty, unwrapped, and full of bugs and dirty water. SouthEast Spas delivered our swim spa to our prepared site, but didn't bring enough help and actually asked us if we could get friends or neighbors to help them unload the it! They de... More
Worst experience ever! I would never purchase from this company again. First, we asked that the spa not have the plastic removed until after delivery. Spa arrived dirty, unwrapped, and full of bugs and dirty water. SouthEast Spas delivered our swim spa to our prepared site, but didn't bring enough help and actually asked us if we could get friends or neighbors to help them unload the it! They delivered the wrong cover with the swim spa, and I couldn't use it for the first three weeks because the covers were too heavy to operate. When they finally delivered a replacement cover, it was still the wrong type of cover. We paid $3000 for a roll top, crank operated cover, but received what was essentially a big blanket. I called the company and they argued with me about it even though I had it in writing. Ivan told me eventually that he could get me the correct cover, but it would be at least a month and that they would have to take the other cover with them--again making it impossible to use my new swim spa. I got so tired of arguing that I told him I would just accept the inferior cover to put an end to the argument. I asked him to be sure the delivery guys picked up all the garbage they threw down before the wind blew it everywhere, but they just left the garbage and I had to chase it down the street and clean it all up myself. I emailed Ivan pictures of the mess and received no response whatsoever. Once this company has your money the customer service disappears completely and they make it clear that they don't value their customers at all! Less
Friendly staff and they carry a good selection if spas and spa items.
Amazing people, great spa!
I am finding I am so angry, this is difficult to write all I want to say that is terrible about this company!!! The company apparently hires salesman who don't know what they can and can't offer the customer (which I heard from Steve at SES). Story: I bought a hot tub at one of their shows, I'm in SC and they are based in FL (bought at show in savannah-30 mins from my house). I was told that som... More
I am finding I am so angry, this is difficult to write all I want to say that is terrible about this company!!! The company apparently hires salesman who don't know what they can and can't offer the customer (which I heard from Steve at SES). Story: I bought a hot tub at one of their shows, I'm in SC and they are based in FL (bought at show in savannah-30 mins from my house). I was told that someone who help me set up the hot tub and go over the chemicals. That was not the case, the guys dropped it off and that was it. After hooking it up, the control panel was what they called "lagging", when in fact, it was nonresponsive. When selecting to "go back" from a particular screen, it would not...not turn off jets when selected. Since they didn't have any technicians in my area, the problem was ignored. That is until the hot tub started tripped the breaker after being on only 2 weeks. Set up 3rd week of October, tripping breaker 1st week of November...no technician until 1st week of December. Mind you, I hadn't been able to get the chemicals right, so in all that time we had used our "eat to set up and maintain" hot tub one time ONE TIME (when we had first put water in it). I asked that they come take the thing back because it is just not like it was described. Of course, they don't take returns. We've been through the BBB when they have called me a liar and the worst customer ever. They mention these great ratings that they and MasterSpas have, but check it out, they aren't so great! Now, not even 6 months after having the product, decals are falling off and the speaker screws are rusting. I'm sure it's my fault. All I can close with is if you are looking to purchase a hot tub, or they make it look great at a show...LEAVE...go to your local pool store and talk to them about getting one or call an attorney before you EVER sign anything they set in front of you. Less
My husband and I arrived at Southeast Spas only needing to purchase a bag of charcoal for our XL Big Green Egg. We left having ordered the large, all-aluminum/outdoor island, a Mini Big Green Egg, and countless other accessories. Our buying experience (we dealt with Ivan) was a good one, as it should have been, considering the amount of money we spent in less than an hour at this establishment. ... More
My husband and I arrived at Southeast Spas only needing to purchase a bag of charcoal for our XL Big Green Egg. We left having ordered the large, all-aluminum/outdoor island, a Mini Big Green Egg, and countless other accessories. Our buying experience (we dealt with Ivan) was a good one, as it should have been, considering the amount of money we spent in less than an hour at this establishment. We picked up our island a few days later but when we arrived home and unwrapped it, there were two 5x3" dents on each side of it. We contacted Southeast Spas immediately and they went to work on ordering a replacement for us. Once the replacement island arrived, they delivered it to our home and removed the damaged one. I am very impressed with the fact that they worked hard to completely rectify what could have been an absolutely terrible buying experience. I will recommend Southeast Spas to my friends, family and colleagues and will continue to purchase my Big Green Egg products from their store. Less
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Bought my spa at a show in St. Lucie County. I had been looking for this type of product as an alternative to an in-ground pool. The sales people were very helpful and accommodating. It took a long while to get my water clear and "healthy" but, through Steve's diligence and patience, I preserved and now I love it.
Great service after the sale, that's what counts I admit didn't shop around much so as far as price can't comment on but when I call and need help with keeping chemicals right Steve is always great and service after the sale for me is good, Steve always takes his time and makes sure I get it right #cleanhottub that's where its at
Anything you need for your Big Green Egg is here. Awesome service.
My husband and I purchased a hot tub at the South Florida Fair through South East Spas. The sales people were great, hot tub was delivered as promised, however it did not come with a owners manual and had to go online to print out my own manual. Has anyone else had this issue? Makes me wonder how customer service would be if needed in the future.
My husband and I bought a hot tub from this dealership. We paid to have the product delivered and hooked up. When they arrived, the cord was missing. They would not return our phone calls to resolve the issue for three days. When they finally did, they set up an appointment, later to call back saying now they are out of cords to plug it in? Now we are sitting with a hot tub in our backyard that w... More
My husband and I bought a hot tub from this dealership. We paid to have the product delivered and hooked up. When they arrived, the cord was missing. They would not return our phone calls to resolve the issue for three days. When they finally did, they set up an appointment, later to call back saying now they are out of cords to plug it in? Now we are sitting with a hot tub in our backyard that we paid cash for that is not functional. This could have been avoided if proper planning was in place. I regret buying from South East Spas. Less
We bought a Master Spa Swim Spa through a Spa Show in Tallahassee Florida and South East Spas fulfilled the order. We love our Swim Spa!! Money well spent!
Steve was amazing!! I recently bought the green egg and wanted to learn the proper way to use it. During my lesson, Steve not only gave me a personal demonstration but he taught me different techniques of how to cook on the green egg. He took the time to prepare the delicious food he cooked and made the whole learning experience such a pleasure. I would highly recommend buying any product from so... More
Steve was amazing!! I recently bought the green egg and wanted to learn the proper way to use it. During my lesson, Steve not only gave me a personal demonstration but he taught me different techniques of how to cook on the green egg. He took the time to prepare the delicious food he cooked and made the whole learning experience such a pleasure. I would highly recommend buying any product from south east spas. Thanks again Steve!! Less
Years of relaxing spa use in my Master Spa from South East Spa. Installation was smooth and the owner came out personally to make sure I was satisfied. I've gotten excellent advice on keeping my Spa in shape with parts and chemicals. Thank you guys
We bought our Master Spa from Southeastern Spa, Boynton Beach, Fl and are thrilled with both the product and the dealer. This is our first spa and Steve was both extremely patient with our learning curve and knowledgable. Very happy with our experience and highly recommend both the product and the dealer.
Awesome company regardless of some unhappy Customer, there truly is two sides to a story, and I am truly happy with there professional stuff and products.
Great guys! Great company! Great products! Really satisfied with the whole process. From start to finish they really took care of me. Will be back for a Big Green Egg to put next to my hot tub.
I had a wonderful experience with Southeast Spas! I was surprising my husband and so happy that everything went so smoothly. Thank you!
These guys are great. I highly recommend you give them a look if you're considering a hot tub. They have volume pricing and customer service down to a science. Excellent value.
"My husband and I purchased a spa from Southeast Spas (SES) and had trouble from the day of delivery. Specifically, the unit they sold us did not function as SES had promised. So, after having tried unsuccessfully various fixes that SES suggested, we've asked them to remove the spa from our home and to return our money. They don't want to do so and, now when we call, they hang up on us. Thus, as ... More
"My husband and I purchased a spa from Southeast Spas (SES) and had trouble from the day of delivery. Specifically, the unit they sold us did not function as SES had promised. So, after having tried unsuccessfully various fixes that SES suggested, we've asked them to remove the spa from our home and to return our money. They don't want to do so and, now when we call, they hang up on us. Thus, as SES does not stand behind its products and treats its customers in a completely unprofessional manner I recommend that you refrain from doing business with them." Less
My wife and I purchased a Retreat Hot Tub from South East Spas and we are very pleased with it. The representative that sold us the spa was very professional and made us feel very comfortable and was not pushy. We purchased the hot tub while attending Florida's Strawberry Festival this year. Our friends that attended the festival with us, they also purchased the same hot tub that day. We would r... More
My wife and I purchased a Retreat Hot Tub from South East Spas and we are very pleased with it. The representative that sold us the spa was very professional and made us feel very comfortable and was not pushy. We purchased the hot tub while attending Florida's Strawberry Festival this year. Our friends that attended the festival with us, they also purchased the same hot tub that day. We would recommend them to anyone looking for a hot tub. Less
Right from the start they have been a great company to work with. The sales people,delivery,electrician and office have all been great.There is great communication between all parties.We are still learning how to run the spa but they have been there for every question.As for our master spa we love it.
Please remove my name from your post. Up until this point I have been patient and polite when speaking to the associates at south east spas, and I will continue to do so. However posting a clients personal information online is extremely un professional and speaks directly to the character of the business owner. It is true that my wife and I purchased a refurbished spa, unfortunately thats all we... More
Please remove my name from your post. Up until this point I have been patient and polite when speaking to the associates at south east spas, and I will continue to do so. However posting a clients personal information online is extremely un professional and speaks directly to the character of the business owner. It is true that my wife and I purchased a refurbished spa, unfortunately thats all we could afford. But we were given every assurance that the spa had been thoroughly inspected and functioned like it should. This was most definitely not the case, and after immediate attempts to return the equipment we have been told that we are out of luck. So I would not recommend them.... To anyone. Less
We recently purchased our outdoor swim spa from South East Spas. From the initial web form I submitted they were professional, efficient, and polite! They went through the various benefits of the hot tub models and answered all the questions we had. I can't think of ever using another Hot Tub/Swim Spa Company in South Florida after our experience with South East Spas! I am happy to offer this rev... More
We recently purchased our outdoor swim spa from South East Spas. From the initial web form I submitted they were professional, efficient, and polite! They went through the various benefits of the hot tub models and answered all the questions we had. I can't think of ever using another Hot Tub/Swim Spa Company in South Florida after our experience with South East Spas! I am happy to offer this review! :) Less
Great people! I definitely recommend!
Great people to with thanks!
Best Prices in Town