They act as your partner, keeping your informed every step of the way. If you want the best, just ask for Samah. She makes your experience so much better.
Kelvin Hamilton Architecture (KHA)
Sep 25, 2023
We have been working with Roger on our home financing needs and he has provided the best service we have experienced to date! Roger is very knowledgeable and supportive, and has provided lots of information to help us in making decisions for our home! We would highly recommend working with Roger and look forward to working with him again in the future!
Sep 16, 2023
Sep 01, 2023
Roger Lam was very helpful, we couldn't work out something this time but he will definitely be the person I'd go to in the next term.
Jul 28, 2023
Wow! The customer service through Citadel is second to none! I worked with Roger Lam and he went above & beyond to get the best rate he could for me on a really tight time constraint. Not only that, he consulted with his team to help figure out solutions to my unique and perplexing issues with my current lender. I have never received such personalized, knowledgeable, responsive customer service. I highly recommend Roger and the Citadel team to anyone looking for mortgage solutions. You won't be disappointed!
Jun 30, 2023
Had the unfortunate experience trying to get mortgage rates with Citadel. We are a good income/credit family with no debt. They promised lower rates…while continually asking for more and more personal info. They require more info than any other bank/broker out there. Just when you think you are finished they will ask for more. Still unsure if we were just scammed for our personal info. It may work, but if you aren’t desperate than don’t waste your time.
Jun 10, 2023
Jinsu helped us to get better rates and he did a great job in handling all the paperworks.
May 06, 2023
Way too persistent; lied when confronted with uncomfortable facts, did not respect my wishes