Nelson Estate Jewelers
2026-09-08T20:52:33.694Z
TO THE OWNER: Ann(e)? absolutely knows who we are, as we spoke to her in the store for a long time and heard her life story about her career in real estate, how she was robbed 3 times while working in jewelry stores, and she even took out the Superbowl ring in the case towards the back of the store and showed it to us and spoke about it in detail. I had my watch's battery replaced before we left the shop. She also took my husband's call after the tanzanite stone was damaged and the other employee admitted that he dropped the loose stone, but claimed it wasn't damaged even though it was not inspected again before we left Nelson's. Maybe all of this will ring a bell.BACKGROUND: On 9/1/26, we brought in a loose tanzanite gem purchased in Tanzania to discuss ring setting options. Anne closely inspected the stone, noting an inclusion we were aware of when we purchased it, but no other flaws. A gentleman in the store attempted to place the stone into a ring setting to give me an idea of what it would look like, but unfortunately, he dropped the stone on the glass counter. The gem was placed back in its box for safety and because the store was closing, Anne told us to search their website for ring setting options and return when we made a decision. We found a few options we liked online, but decided to take the tanzanite to one more jeweler we'd worked with in the past before making a final decision. We went to the second jeweler a day and a half later. As soon as the second jeweler removed the tanzanite from the box, he immediately noticed it had a small chip on one of the sides and on the bottom. Obviously, the stone was not chipped when Anne looked at it or she would have told us there was a problem. The stone was also not removed from the box after leaving Nelson Estate Jewelers until the second jeweler opened the box to visually inspect it. We immediately called Nelson Estate Jewelers and they admitted dropping the stone, but claimed it would not have caused the chip, despite Anne warning us that it is a fragile, don't-wear-it-everyday stone. Obviously, dropping the tanzanite on the glass (or them pinching it with the tweezers to place it in the ring setting) caused the damage. Now the souvenir we brought all the way home from Tanzania is ruined and will cost upwards of $500 to be recut smaller, which is nearly the price we paid for the stone in the first place. Thanks, Nelson Estate Jewelers for chipping my tanzanite gemstone and not even stepping up and taking responsibility.
TO THE OWNER: Ann(e)? absolutely knows who we are, as we spoke to her in the store for a long time and heard her life story about her career in real ... More