Heather Geske
2026-08-24T17:49:52.171Z
When we initially joined a plan with Heather, she was helpful, took the time to explain how everything worked, we were genuinely very happy with her help.Unfortunately, our experience changed significantly when we later had an urgent insurance situation and really needed her assistance. Response times became very slow, she was often unavailable, and the answers we received were incomplete and didn’t help us understand how to navigate conflicting information from the insurance companies and providers.This was exactly the kind of situation where we felt we needed an experienced agent to help us figure out what our options were and where we can get care. Instead, we ultimately felt like we were left to navigate everything ourselves, and communication eventually largely stopped.Because our experience started so positively, the way things ended was especially disappointing. We really wanted to continue working with Heather, but when we needed help the most, we unfortunately didn’t feel that we received the level of support we expected.