Pawsitive Adventure Crew
2023-09-21T15:54:06.234Z
Pawsitive adventure crew offers some amazing services—the group adventures are a great opportunity for dogs to get socialization with other dogs and make friends!
However, I unfortunately ran into communication issues with the crew outlined below:
1. Pawsitive Adventure Crew has typical agreements that were signed before becoming a client. Unfortunately I did not commit these to memory. So for example in the case of severe weather a pack walk will be transitioned to a brief bathroom break and 1 hour of playtime inside, I forgot to cancel for severe weather and my dog was taken out for 10 minutes, not engaged with for an hour of play.
2. All communication is received through the Time to Pet online platform. This can be very convenient, so all the cute dog pictures and communication is centralized. However, there are times a call would be incredibly helpful. For example, one time I completely forgot to put the key in our lock box. I did receive a message from Pawsitive Adventure Crew, but I was out of town and did not see it until later. A call would have been preferred as that is urgent and my boyfriend was home and could have unlocked the door.
3. After these challenges with miscommunication I decided to move my dog’s care to another provider. Throughout the cancellation and refund process there were challenges that I ran into in Pawsitive Adventure Crews interpretation of their own agreements.