I love these hearing aids. The hearing quality is amazing for the price which is very affordable. The customer service is very good too.

Had problems getting hearing aids set up, but to be fair I haven’t been able to call in during their hours. They need to fix that part. But they have tried to accommodate me, but it is hard the way I work.

Excellent, easy to use, and adjust and so reasonable

I bought more than one pair here but it’s gone downhill with the last two. I was still under warranty when it stopped working so I sent it in. They want to know if I got it wet or changed the tube like Im the problem. I’m like of course I didn’t get it wet and you just sent it back to me with a brand new tube in it. When I got the “repaired” unit back it does nothing but make a buzzing noise a... More

I bought more than one pair here but it’s gone downhill with the last two. I was still under warranty when it stopped working so I sent it in. They want to know if I got it wet or changed the tube like Im the problem. I’m like of course I didn’t get it wet and you just sent it back to me with a brand new tube in it. When I got the “repaired” unit back it does nothing but make a buzzing noise and is unwearable. So, they want me to mail it in AGAIN. They claimed on the phone they sent me a new one, but I said why is there a yellow post-it note on there that says cleaned, tested, repaired in red ink? You didn’t send me a new one and I’m under warranty. So, here we go again and I can’t hear. I won’t be dealing with theme again since this has become a recurring theme with them. The quality of the product is this - they aren’t designed to last longer than the warranty period. I don’t recommend. Less

I've been using the BTE style for about 4 months and they work great

works fine for me. had one on my right ear for several years and added one now for my left ear. Good deal. I can hear my wife now giving me instructions

I have had excellent service from Otofonix.. the support team employee name Trish is a great assest to your company, so very helpful.

I have tried numerous hearing aids. Eargo worked ok for my mild hearing loss. But when my hearing got worse, I was out of luck. The moment I put on the Otofonix hearing aids, my response was, OMG. These are great! The answer to my problem. If you have medium to severe hearing loss. Otofonix is the answer. Easy to use. Easy to understand. Multiple programs for differing situations. I promise, you ... More

I have tried numerous hearing aids. Eargo worked ok for my mild hearing loss. But when my hearing got worse, I was out of luck. The moment I put on the Otofonix hearing aids, my response was, OMG. These are great! The answer to my problem. If you have medium to severe hearing loss. Otofonix is the answer. Easy to use. Easy to understand. Multiple programs for differing situations. I promise, you won’t regret it! Less

Super customer service and a great value.

My Elite hearing device is great and the service was fast and timely.

I had the Apex for a few years and my hearing got worse so I switched to the Sona and found it to be so much better, really liking the phone ability to change the volume. It is the best I have used so far and definitely would recommend them.

These are superb hearing aides. The cost is low for the quality. The staff is friendly and helpful.

excellent product I bought one for me and one for my dad and we both find them to excel at helping our hearing

I’ve had these a month and chose them for the convenience of rechargeable batteries, iPhone connectivity. My fingers are not as alive as when I was younger and even now it’s not easy to put these on. I’ve only attempted it 5 times or so due to personal unusual circumstances, and until today could not get the left one to work at all. Instructions did not tell me to hold the on/off until the green ... More

I’ve had these a month and chose them for the convenience of rechargeable batteries, iPhone connectivity. My fingers are not as alive as when I was younger and even now it’s not easy to put these on. I’ve only attempted it 5 times or so due to personal unusual circumstances, and until today could not get the left one to work at all. Instructions did not tell me to hold the on/off until the green light went off, which was not necessary for the right one. So prior usage for me was frustrating. I had tried the right one in left ear just testing the ear, and putting left one in right ear to make sure the problem lay in the aid. I think I’m going to be happy with them but until today thought I was going to send the left one back. Less

I am so impressed with my new Sona hearing aids. I have researched hearing aids extensively over the past year and the Otofonix Sona has not disappointed my findings. I thought once they arrived and I put them on, that what I was hearing would sound like it was coming out of a tin can. Not so with the Sona. In fact, in indoor, outdoor, crowded restaurant, etc. situations, the Otofonix is crystal ... More

I am so impressed with my new Sona hearing aids. I have researched hearing aids extensively over the past year and the Otofonix Sona has not disappointed my findings. I thought once they arrived and I put them on, that what I was hearing would sound like it was coming out of a tin can. Not so with the Sona. In fact, in indoor, outdoor, crowded restaurant, etc. situations, the Otofonix is crystal clear and performs as advertised. And they're so comfortable to wear. I wear mine all day at work and I don't even know they're in! They are very discreet. Folks at work didn't notice them for about a week, and now so many have come to me with questions about them and how they would benefit their hearing situations. The app makes them a step above others on the market that cost hundreds, even thousands more. It's easy to use and customizable to my hearing needs. This is by far a great "small" investment in getting to hear so many things I haven't heard clearly for some years now! Less

Great customer service

This is the second pair I have purchased from Otofonix. I upgraded to Sona for the ability to use the app to change programs and sound levels. Has only been a couple weeks, but I am impressed and happy. I can actually watch TV without turning the sound up as high as it will go. (The first pair of hearing aids I bought cost three times as much about 11 years ago. These are just as good.)

I originally bought the Elite for one ear but realized I needed hearing aids for both ears and upgraded to the Sona. I have to say that the people at Otofnix have been GREAT and the hearing aids have helped tremendously. They take a couple of weeks to get used to but I find the more I wear them the better they perform.

The customer service was unsurpassed. I got a live voice every time I called. The prices are very competitive. The delivery of my order was earlier than expected. I loved the app, programmability, and instructions for use. For me, I needed 4k to 8k frequencies. After spending 2 hours on the phone with me to reach the 8K range, Trish researched to find that the Sono was not designed to give ... More

The customer service was unsurpassed. I got a live voice every time I called. The prices are very competitive. The delivery of my order was earlier than expected. I loved the app, programmability, and instructions for use. For me, I needed 4k to 8k frequencies. After spending 2 hours on the phone with me to reach the 8K range, Trish researched to find that the Sono was not designed to give me the 8K. Unfortunately, I had to use Otofonix's commendable return policy. This is the best on-line company I have ever dealt with. I recommend them highly. Less

Purchased the Sono hearing aids on the 18th of December and I couldn’t be happier. I wish I had got them sooner. They came with full instructions and batteries.The 1st batteries lasted for 11 days. The setup for the smartphone was a piece of cake, and has all the settings anyone should ever need. Go a call from tech support to check on my experience..... Great Product!!!

These hearing aids are absolutely wonderful. Better than your father thousand $500 ones I purchased five years ago. I cannot say enough positive about the customer service or the device itself. The app that links it to my iPhone customize each hearing aid to each ear. The settings are different for each ear because my hearing is different in each ear. Amazing!

Bought the best rechargeable pair for my 80 something Mom. Her old ones had crapped out and one was lost at church. Mom said she had NO hearing in her right ear. After charging up and putting on, not only did she hear out of both ears, she hears better than I do ;-)

This is my 3rd set of hearing aids from Otofonix I started with cheapest used them for a year upgraded to the encore an had good service with them a couple of weeks ago I bought me a Christmas present a new set of Apex rechargeable one, love them good service ,good price , friendly knowagble employee, s

There not what I was hoping for. Not very clear and break up all the time.

I opted for the Otofonix Helix because 3 family members told me they swear by them and a pair of the Helix rechargeable aids are a fraction of the cost of what a friend just paid for his expensive hearing aids. I received them in less than a week and had them up and running right away (after I charged them fully). It took a little trial and error to find the right fit for the tubes and domes (I h... More

I opted for the Otofonix Helix because 3 family members told me they swear by them and a pair of the Helix rechargeable aids are a fraction of the cost of what a friend just paid for his expensive hearing aids. I received them in less than a week and had them up and running right away (after I charged them fully). It took a little trial and error to find the right fit for the tubes and domes (I have a small ear) but I think I have the fit right, now. I sent an email to Otofonix to schedule a new user consultation and they called the next morning. GREAT customer service! My husband will be so excited that I can finally hear what he's saying and that I won't have to have the TV blaring! I work from home and it's quiet in the house during the day but now I can even hear things like the thermostat clicking on, the refrigerator running, etc. I never heard those things before!! Thank you, Otofonix! Less

This company helped an elderly man in Grand Rapids, Mi after he was ripped off from another brand. Thank you for helping him. What a great company!!

Nice guys!

Great customer service my hearing aid works great better than the $3000. Ones I had bought from a hearing a company in south NJ and lasted 2yrs and nothing but trouble with them Not with otofonix right out of the box put them on great hearing and NEVER HEARD BETTER ITS LIKE NORMAL HEARING and u don’t know you are wearing them I am 68yrs young worked in construction for 38yrs Lost my ability to ... More

Great customer service my hearing aid works great better than the $3000. Ones I had bought from a hearing a company in south NJ and lasted 2yrs and nothing but trouble with them Not with otofonix right out of the box put them on great hearing and NEVER HEARD BETTER ITS LIKE NORMAL HEARING and u don’t know you are wearing them I am 68yrs young worked in construction for 38yrs Lost my ability to hear right long time ago But with otofonix the is now on 3 percent volume I am a real customer and I stand behind everything I have said Less

I would recommend this device to everyone dealing with mild/severe hearing loss. It works as described. I bought a pair of Encore's for my uncle, after having it a month, he no longer even noticed it was in his ear. Overall, he loves it and says it has definitely improved the quality of his life.

I have had two pairs of very expensive ($6000 per pair) hearing aids in the last 7 years. I saw an ad for the Otofonix Elite and thought what have I got to lose? They guaranteed if I wasn’t 100% satisfied I could send them back so I thought what the heck. WELL LET ME TELL YOU! That was the BEST decision I’ve made in the last 7 years! Ha They arrived promptly and with detailed instructions. Withi... More

I have had two pairs of very expensive ($6000 per pair) hearing aids in the last 7 years. I saw an ad for the Otofonix Elite and thought what have I got to lose? They guaranteed if I wasn’t 100% satisfied I could send them back so I thought what the heck. WELL LET ME TELL YOU! That was the BEST decision I’ve made in the last 7 years! Ha They arrived promptly and with detailed instructions. Within 5 minutes they were working just as good as the expensive ones! I’ve used them now for 6 weeks and could not be any better satisfied. I called to get the Protection Plan for my devices and spoke with Coty. He was extremely helpful and wanted to make sure I was completely satisfied with my Elite aids. They have great service! Try them, you will not be disappointed!!! Thank you Otofonix!!!! Less

Second pair , the new Encore model is an improvement over first pair. So far very satisfied. Customer service , Trish, is a 10. Highly recommended this company and there products.

My grandmother wears her Otofonix amplifier everyday. She truly misses it when she doesn't have it on. It is cost effective and the spare parts are easy to order when I need to order more for her. I would recommend the company and great customer service they provide. Thank you for enriching her life.

I was burned by the $3000 hearing aid companies. At one tenth the price I am very happy with the Otofonix hearing amplification.

Hi. I am Dr. Phil Sharp, a retired church pastor. I used to have a number of hearing problems. I went to my doctor who told me I would have to spend $6,000.00 to purchase a pair of hearing aids from a nationally known company. He further stated that if I did not, I risked losing my hearing. That was my first hearing problem. I purchased the aids but they never worked---not once. They woul... More

Hi. I am Dr. Phil Sharp, a retired church pastor. I used to have a number of hearing problems. I went to my doctor who told me I would have to spend $6,000.00 to purchase a pair of hearing aids from a nationally known company. He further stated that if I did not, I risked losing my hearing. That was my first hearing problem. I purchased the aids but they never worked---not once. They would shot off within the first 15 to 30 minutes. That's the second hearing problem. I took them back to the store who sent them back to to company. Not even once did they repair them, replace them, or refund my money. After fiddling with them for 4 years they quit and the company could not get them working again. They offered to replace them if I spent another $7,200.00 due to inflation. I let them know "no way." I searched Amazon for alternatives and learned about Otophonix. I went to their web site and began researching their products. They offered several models at different prices--none over $1,000.00. It sounded too good to be true and if the deal is too good to be true it is usually a bad deal. I was scared. Then I did more research. I learned that the product was outstanding, the company stands behind it, and I could afford it. Then I realized that when a deal is about a product that is reliable, a company that is trustworthy. and offered at an affordable price, it is a good deal despite appearances to the contrary. I bought the Encore model. They worked well right out of the box. Like all hearing aids they required tweaking to make them more suitable to me. Having no local store, I called the company for help. Every time they gave specific instructions and helped me follow them, and each time it worked. Another fear of mine allayed. I believe that if you just call them, if you let them direct you to the best model for you, and then try them out, you will be as pleased as I am. And so I say to you, thank you for reading this review. Less

I bought a pair of the "Elites" and I love them.The online video explains exactly how the devices work. They are very simple to use and it only takes a day or two to figure out which program is best for the situation. It only took me a few days to grow accustomed to them overall. They are so small I would completely forget I was wearing them. I also get lots of calls and answering the phone while... More

I bought a pair of the "Elites" and I love them.The online video explains exactly how the devices work. They are very simple to use and it only takes a day or two to figure out which program is best for the situation. It only took me a few days to grow accustomed to them overall. They are so small I would completely forget I was wearing them. I also get lots of calls and answering the phone while wearing the hearing aids isn't an issue at all. For me, the hearing sounds fairly natural. You do hear things that sound a little strange, like the sound of the water hitting your dogs stainless steel water dish. Now I can clearly hear my husband speaking and I can hear the TV loud and clear. I haven't experienced any feedback whatsoever. They aren't uncomfortable in any way and they don't interfere if you wear glass, as I do. If you have a hearing deficit these hearing aids will improve your quality of life. Less

Wow...I can hear my own voice! That’s amazing!! I couldn’t afford the $6000 for aids that I needed, so I was willing to try these, what a difference they have made in my life!!

Having worked in noisy environments most of my life I have lost a good deal of my hearing in both ears. I purchased a pair of very expensive hearing aids 4 years ago only to have one fail one month after the 1 year warranty expired and the other only made it a few months longer. After that I bought an inexpensive hearing amplifier which made things louder but didn’t work very well in noisy enviro... More

Having worked in noisy environments most of my life I have lost a good deal of my hearing in both ears. I purchased a pair of very expensive hearing aids 4 years ago only to have one fail one month after the 1 year warranty expired and the other only made it a few months longer. After that I bought an inexpensive hearing amplifier which made things louder but didn’t work very well in noisy environments. Recently I went to a well known hearing aid supplier only to discover that even the cheapest model cost almost $4000 with a, you guessed it, 1 year warranty. I started looking elsewhere and decided to check out the Otofonix. It was more expensive than the other models I looked at but still way less than one tenth the cost of the cheapest hearing aid I looked at. Delivery was super fast. I had one question so I called the company’s tech support and the call was answered with no waiting. The tech support guy was very nice and helpful as well. I am currently wearing the new hearing amplifier and I really like it. My background is in mechanical engineering and electronics and my initial impressions are very favorable. Unit is small and light and fit just fine right out of the box. The instructions are simple and well written. A rocker switch controls both volume and the 4 presets. Short press for volume and long press (3 seconds) to select one of the four presets. So far it works much better than the cheap hearing amplifier and the sound quality, to my ears is on a par with what I remember from my old, expensive, hearing aids. I am going to buy one for the left ear as well. It remains to be seen if it will outlast my old hearing aids but I can buy 10 Otofonix units for less than I would have pay for one cheap hearing aid. It has a 45 day money back guarantee, so I am not too worried about being stuck with it if I decide I don’t like it. Based on it’s performance to date I doubt that will happen. I will update my review if I find anything negative but, so far, I really thing it is great. Less

I have had mine of three months and don't want to be without them. Best investment I have made in years.

Otofonix isn't for everyone and I was one of those people . I liked how small they were, n their performance , but no matter how often I had to call their office for help within a 6 month span , they were always very kind and caring . They truly did their best to help me, but the product still wasn't for my ears . I give this company a 5 star because their service was wonderful n they offered... More

Otofonix isn't for everyone and I was one of those people . I liked how small they were, n their performance , but no matter how often I had to call their office for help within a 6 month span , they were always very kind and caring . They truly did their best to help me, but the product still wasn't for my ears . I give this company a 5 star because their service was wonderful n they offered a refund graciously , and told me that they recognize that their product isn't for everyone , n hearing is different in everyone. I'd suggest you give this company a try ! They do have a great product n I wish I could have used it ! Less

I cannot believe this. I have had hearing loss for 20 years. Simply never thought it was was a serious issue and ignored it. Biggest issue was price. Have a disabled child that needs hearing aids, and for fun tried one out. OMG, I immediately did some research…..settled on otofonix. Arrived today……I cannot believe what I am hearing and what I have missed. Fit perfect….wife says they cant been see... More

I cannot believe this. I have had hearing loss for 20 years. Simply never thought it was was a serious issue and ignored it. Biggest issue was price. Have a disabled child that needs hearing aids, and for fun tried one out. OMG, I immediately did some research…..settled on otofonix. Arrived today……I cannot believe what I am hearing and what I have missed. Fit perfect….wife says they cant been seen,…..cannot tell I am wearing them. low volume…. I am hearing sounds I did know existed!!!!!!! I am amazed…. Please free free to contact me through otofonix Less