** UNITS of Wilmington
2025-11-12T20:45:50.364Z
Their service, "Units", is a pack-at-your-own-pace, and they come and get it, move it, and then you unpack-at-your-own-pace. As one who has used a competitor before (rhymes with BODS), and was planning to do so again, I called them just on a fluke to get a quote. By the time I hung up, I cancelled my reservation with their competitor.Here are the main differences: the Unit is a better physical unit. Sturdier. More heat resistant. But even more, their customer service was extremely more flexible. With their competitor, I had to give a 10-day window to pick up, and another one to move- so it may take a long time to get to me, and then I needed to finish 10-days before my move, because it was going to take 10 days for them to deliver it. I was only moving about 110 miles! With UNITS, I scheduled a drop-off of the UNIT where I was packing. It took about a day to get scheduled and then delivered the next day. Later, as I approached the move, I needed flexibility because we moved up my closing date. With a few days notice, it was picked up on Mon and delivered Tue. This was huge, because we were filling up before our move up to the day we moved. And we could begin unpacking after the move the next day.And then there was PRICE. While I don't have the exact difference in front of me, their service was significantly less expensive than PODS. Significantly! It was like 30% less or more, as I recall, including the monthly rental of the UNIT.Their customer service was great. While part of a nationwide network- so they can coordinate a move from basically anywhere in the country- the branch here is locally owned and operated. Any time I had a question, or to schedule anything, I called their local office and they were EXTREMELY responsive!Combining their phenomenal customer service with their great pricing and their responsive flexibility, I won't use anyone else again. I've moved a couple of times using their competitor, and now I will be using UNITS exclusively.