Great service! Response time not immediate, but much better response and knowledge than the big box store. Definitely recommend this store... Note: I did not end up buying from them as was in a rush, but was impressed by the service and responses that they offered. Less

This is the second time we have needed to use them for a repair. They responded, came out and repaired the same day! Plus very affordable! Thank you so much! Less

Good prices, but understand this is an open box wharehouse with appliances that have no box and many have various grades of exterior dents. Desiree was an excellent sales person and did everything she could to accommodate us. She gets 5 stars. The manager was also helpful in dealing with questions and issues that came up.But, the business gets 3.5 stars. There is a mandatory 3% surcharge if you don’t pay cash (and no checks allowed). I did not learn this until checkout. There was some confusion about the warranty and the manager originally said they would “have to mark warranty void” if we loaded refrigerator on its side even though manufacturer said this is acceptable method (just affects time required before plugging in). I can think of no circumstance where Best Buy, Home Depot or Costco whatever Mark your invoice “warranty void” for any reason. So there are just several issues like that and dealing with this company that you need to be prepared for you’re gonna get a much better price but you’re also gonna get less service, as there is no free delivery/install etc. Just understand that going in there is no free lunch and you’re getting a better price because you’re getting an open or damaged product and less service and more unusual policies/issues.Overall, I would still probably shop here again, but I wish I had known all of this information in advance, something the company needs to do a little better job of making clear. Less

We've just purchased our first home and in searching around for a frige and washer/dryer, Charles gave us an amazing deal. Appreciate you looking out for the customer... Less

We recently needed a new washer and dryer, and decided to take a chance on a local store instead of BestBuy. From the moment we walked in, we were greeted by Sam, who is not only highly knowledgeable in his field but also incredibly charismatic. Sam went above and beyond to help us find exactly what we wanted, all within our budget.Although we encountered a slight hiccup during the delivery process, Sam made sure it was swiftly resolved. We are extremely grateful for the exceptional service we received and would wholeheartedly recommend this store to everyone. In fact, a friend of ours has already made a purchase here after hearing about our fantastic experience! Less

This place is awesome. Our washer died on Christmas Eve; we ordered a new one from Home Depot to be delivered on January 2nd. Then 7th. Then 10th. Then it became unknown. We stopped into this store, found the same washer for cheaper, and they had it delivered less than 24 hours later. These guys are GOOOOD!! Great service, friendly staff, reliable and quick delivery. Less

We have been looking for weeks. This was our second time here. We came back because they had the best selection and price. They were super friendly and the prices were beyond reasonable. Less

Very good customer service. Ordered online and before they shipped the product, they called to confirm if I knew I was purchasing a “C” level product (missing bins, etc). I did not know this and was grateful they called. I decided not to move forward and the refund was promptly issued. Less

David was efficient and helpful. He knew from the Kitchen Aid model number that a Whirpool was the same refrigerator. My brother was amazed that I got there and in and out so fast! He arranged delivery and pickup the next day. Ask for David!! Less

Melissa has been an absolute gem to work with. She is efficient and really seems to care about your problems while you are without a washer! She scheduled me immediately and worked around my crazy work schedule to get me in as soon as possible! She and the company are a great place to work with! Less

I went to a couple other locations and had not so great experiences with 2 different dryers. I was able to get a really nice dryer from Ro and he was so easy to work with and everything he said he backed up!! Super satisfied and will totally go back in the future!! Less

WoW... It's been 8 years since my last review!?This place is still the best!I can't think of any reason to buy appliances from any other place in town. You won't find a better selection, quality or price anywhere.They will work with you to make sure you get the best deal on great brand new appliances then at St Louis appliance outlet. Less

I bought a dryer over the phone today and Ken MADE IT HAPPEN. He and another guy brought it to my house SAME DAY. That was above and beyond and honestly a Mother’s Day miracle for this feminist mama. 😉 I appreciate it soooo much. Less

Very pleased with Charles and the St Louis Appliance team. They offered a great price on a KitchenAid downdraft unit and shipped it to California. Charles even made good on a minor shipping defect with a nearby appliance parts supplier the next day. Very impressive and would definitely hire this team again. Less

Ordered a new fridge online for a price much lower than any competitor. Before confirming shipping, Melissa sent me images of the fridge I had purchased and called me to see if I would like to proceed. There was some cosmetic damage which is common for an item with this big of a discount. I was hesitant to continue but Melissa took it upon herself to find me the exact same model that was in new condition. Rather than charge me the difference in price, Melissa and her GM gave me the fridge in better condition for the same initial price. As somebody furnishing their first home this was extremely helpful and I am grateful for the great customer service. 10/10 would definitely recommend! Less

I was able to find what I wanted for the price that I wanted to pay for it. The only discrepancy I had was settling for a color other than what would have been my choice Less

I have purchased my kitchen appliances there and a washing machine. I'm satisfied with the services I have received from this company and have recommended it to my friends. Less

Our first time at this store, and Tony was extremely helpful. We found everything we need for our new house in no time and with great prices. Definitely recommend! Less

Just moved from Oregon, and we needed a full run down. We needed a dish washer, oven, microwave and a fridge. Not only were we positively impressed by the selection and quality but the customer service was impeccable from start to finish. 10/10. We will absolutely be using them again moving forward! Less

Worked with Tony - got a great deal on both a stove and refrigerator! They are also extremely flexible on holding for delivery, especially when working through a renovation project. Less

Tony is amazing and gave us excellent customer service. He directed us right to the appliances we requested, where we found a beautiful stove that we purchased. Definitely an easy, pleasant experience and would recommend to anyone looking for a great deal and great customer service. Less

I must say I was surprised at the quantity and quality of their products. The prices were great and Samantha’s customer service was really good. I was given good advice on making a great decision that best for my needs. Quick delivery and installation. Less

Had great service from Melissa. Knowledgeable about what they had in that huge hot warehouse. Found exactly what we wanted at other location. Made the experience quick. Less

Return customer. Came back since we had a great experience with buying our fridge here. Came back to get a washer and dryer. Our salesman Tony was a great help and highly recommend. Less

We spent the better part of two hours agonizing between two fridge models. Tony was extremely helpful and patient answering all our questions. We ultimately walked out with a great deal on a new fridge! Would absolutely come back for other appliances in the future. Less

We purchased an electric range on the 2nd of June, 2023. Our old gas range broke and we realized there was no ventilation in our kitchen. The staff were helpful and patient with us while we scrambled to get the measurements of the opening and they were willing to store the appliance (for free) until we could get an appropriate wire run to the kitchen. The delivery date was 24 June. On the day of the delivery, my wife received a call that they couldn't find the exact range we selected (we had taken a picture), but they would keep looking. I had noticed multiple ranges of the same model, so I wasn't concerned. What showed up is a nicer model than what we bought. If there are dings or scratches on this unit, I can't find them. I had already intended to do the install myself and the delivery crew hauled away the old range. The delivery crew meant business! I believe they were at my house for less than 10 minutes. Quick and careful. I drove back to the store to ask if they wanted us to pay the difference since what was delivered was a step up from what we paid for. I was told not to worry about it. Our lucky day! We don't expect to get nicer things than we pay for every time; however, we really like the new range and will be coming back. It is a "Scratch and Ding" business, but there were plenty of appliances where you would never see the damage, being on the side or rear of the unit. Even when the damage cannot be ignored, I saw several appliances I could live with, given the price. The inventory with serious cosmetic damage was deeply discounted (googling the retail price I noticed ~50% on one with a pretty gnarly gash - easily explained away if you have a young child, or just brag about being shrewd). Less

Bought a washer and dryer. Great price. Had a problem with washer but Melissa in service was amazing. Took care of it and called back to make sure all was well. Great service! Less

Great deal on a dented fridge. Check them out. Melissa was friendly and helpful. I recommend going in, online ordering isn't set up for credit or debit cards, I wasn't smart enough to figure it out. Less

Tony was extensively knowledgeable,after we told him our washer dryer needs, he explained sizes,efficiency and reviews of brands,would reccomend St.louis appliances and Tony for sure,check them out. Less

Just went and picked up a used Dryer from Tony and we picked it up and got it loaded in less than 20 minutes. They have a huge selection at great prices highly recommend Less

I received amazing service and a great deal from Tony. I recommend St. Louis Appliance!UPDATE: I received my refrigerator the day after I purchased in store and I am so thrilled at the quick delivery and service! Less

Great deals and great prices..Tony was awesome and worked well within my budget. I would recommend this place to anyone who is looking for new appliance. Less

Zamp helped us get an awesome deal on a full house of appliances. He was so easy to work with and did everything he could to satisfy our needs!!!! Great asset to your company Less

Selection is so much better than anywhere else! Items go on sale often. They even have open box sales. I had a very pleasant time buying my washer, dryer and microwave. The people are knowledgeable and nice. Zamp, the salesman who helped me, was so entertaining and funny, had me laughing through the whole experience. I would definitely buy from this warehouse again. There is only 1 handicapped parking space. If you need a wheelchair, they have one available inside. Delivery is available for a fee, or customers can pick up their item up themselves. Less