Felix answers his phone when you call....picks you up on time....gets you where you need to be in a spotlessly clean vehicle and is good company on the trip! Ticks every box for me!
Jan 30, 2024
I've used Arroyo transportation twice for rides to and from Orlando airport. Excellent service! Thank you Claudia and Felix! It is always good to know your ride will be from a reputable business, on time, clean, comfortable, with safe and pleasant drivers. I don't like using Uber...you never know what you're going to get. I highly recommend Felix's business for your airport transportation and I'm sure they are just as great for any other transportation needs. Excellent service and affordable!
Jan 28, 2024
Our experience was for an airport to cruise terminal round trip. The ride from the airport to the cruise terminal was perfect and we had a lot of communication with our driver Claudia. The ride back from the cruise terminal to the airport was not as smooth and added a lot of stress to a ride option that I would typically consider stress free. The driver, Felix, was not at the correct terminal for the pickup, which would not have been an issue if he would have just listened to what I was saying instead of telling me that I am in the wrong spot. I had to leave my party behind while I circled the cruise terminal pickup area for 30 mins, the whole time explaining exactly where we were. Felix seemed very frustrated with the conversation and made it seem like it was our fault. I clearly explained the correct terminal number, ship, and provided landmarks but was ignored and told to forget about the landmarks that I was giving him. After multiple phone calls he realized that he was not in the correct terminal and when he came to the correct area, we were there waiting. This was not a pleasant experience at all, and made for a quiet ride back to the airport without any conversation about the error or apology. We provided all of the correct information and the issue could have been resolved much more efficiently if Felix would have simply listened to what I had to say instead of not being helpful. We made it to the airport in time, so all ended well overall, but definitely not satisfied with the return service.
Nov 19, 2023
Amazing service from Arroyo Transportation!! Traveling with a group of 7 around Orlando to resorts and Disney accommodations, we used their service 3 times during our 8 day stay. Great communication for each pickup, always early and accommodated our large group and lots of luggage. Felix was super friendly and made our rides a great experience. Highly recommend their services and thank you for a smooth and enjoyable experience!!!
Nov 18, 2023
Super! Persona responsable y puntual. 100% recomendado.
Nov 05, 2023
Best service received. Highly recommend if you are visiting Florida
Oct 24, 2023
What a welcome to Orlando!! Felix was the best person to welcome my mom and I to Orlando. FL. He was upbeat, outgoing and just full of fun and his laugh was just contagious!!! He made my mom and I feel so welcome and welcomed us with opened arms. In the transportation side he was very professionally and was a great driver and got us to our destination safely. I fully recommend if you need transportation around or to and from Orlando, Arroyo Transportation is your go to place!! Make sure you ask for Mr. Felix. He will not only welcome you with open arms but will get you to your destination safely.
Sarah and Patty
Oct 23, 2023
Felix and Diego were wonderful. They saved our entire vacation and were so kind. Our flights were cancelled and they remained calm and professional through the entire chaos and still got us to our destination when we did finally arrive. This company has impeccable customer service.